LiveChat vs TOPdesk comparison

LiveChat and TOPdesk are both solutions in the Help Desk Software category. LiveChat is ranked #34, while TOPdesk is ranked #14 with an average rating of 7.8. LiveChat holds a 0.3% mindshare in HDS, compared to TOPdesk’s 1.6% mindshare. Additionally, 100% of LiveChat users are willing to recommend the solution, compared to 91% of TOPdesk users who would recommend it.

LiveChat

Read 6 LiveChat reviews

138 Views
100 Comparison Views

100% willing to recommend

TOPdesk

Read 9 TOPdesk reviews

1,175 Views
564 Comparison Views

91% willing to recommend

LiveChat

TOPdesk

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

TOPdesk and LiveChat compete in the customer support and communication software market. TOPdesk holds an advantage in IT service management, while LiveChat is superior for real-time customer interaction.

Features: TOPdesk provides IT service management, asset tracking, and automation features, meeting organizational demands. LiveChat offers real-time messaging, chat enhancement tools, and integration options, focusing more on direct customer engagement.

Room for Improvement: TOPdesk could enhance its user interface, streamline setup processes, and introduce more flexible pricing plans. LiveChat can improve feature customization, expand reporting capabilities, and optimize customer support for non-real-time interactions.

Ease of Deployment and Customer Service: LiveChat ensures swift deployment and allows seamless integration, supporting prompt customer interactions. TOPdesk, requiring detailed configuration, delivers extensive support documentation and professional services for complex setups.

Pricing and ROI: TOPdesk involves higher initial setup costs with steady ROI due to its service management strength, emphasizing long-term benefits. LiveChat presents a lower entry cost and quick ROI through enhanced customer satisfaction, providing immediate value by boosting engagement.

To learn more, read our detailed LiveChat vs. TOPdesk Report (Updated: November 2024).

Buyer's Guide

LiveChat vs. TOPdesk

November 2024

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Helped 824,053 peers since 2012

Categories and Ranking

LiveChat

Ranking in Help Desk Software

34th

Ranking in IT Service Management (ITSM)

40th

Average Rating

9.8

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Live Chat (3rd)

TOPdesk

Ranking in Help Desk Software

14th

Ranking in IT Service Management (ITSM)

13th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2024, in the Help Desk Software category, the mindshare of LiveChat is 0.3%, down from 0.3% compared to the previous year. The mindshare of TOPdesk is 1.6%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

it_user371517

Owner at a non-tech company with 51-200 employees

We cannot monitor it 24/7, so the ability to leave a message if we are not on helps us capture those interactions.

We have recommend this product to many camps in our industry and it is being adopted as a best practice during summer camp sales season. I am not tech savvy. This is a product we implemented and I love it. There is nothing that I feel is missing. It truly does what I need it to do and anything else I would say, I would be making it up.

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Bruno Clemente

Cloud Infrastructure Specialist at Infracommerce

A highly scalable solution that has good reporting features

TOPdesk has features that allow only the financial managers to approve or deny the company's dealings With TOPdesk, we can concentrate all the requests from the company to only one system, and then we can manage the team's productivity. The most valuable feature of TOPdesk is the reports. We…

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824,053 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Educational Organization

60%

Computer Software Company

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

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What do you like most about TOPdesk?

The most valuable feature of TOPdesk is the reports.

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What is your experience regarding pricing and costs for TOPdesk?

The solution's pricing is reasonable and not expensive.

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What needs improvement with TOPdesk?

The solution should be made more user-friendly.

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Comparisons

No data available

ServiceNow vs TOPdesk

Compared 39% of the time

JIRA Service Management vs TOPdesk

Compared 28% of the time

Freshdesk vs TOPdesk

Compared 13% of the time

BMC Helix ITSM vs TOPdesk

Compared 10% of the time

NinjaOne vs TOPdesk

Compared 10% of the time

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Product Reports

Buyer's Guide

LiveChat

December 2024

Download LiveChat product report

Buyer's Guide

Help Desk Software

November 2024

Download TOPdesk product report

Also Known As

chat.io

No data available

Learn More

LiveChat

TOPdesk

Overview

Premium live chat software with help desk features.

Used by businesses to provide amazing customer service, increase online conversion and improve sales results.

LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.

Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.

Give it a try at https://www.livechatinc.com

Excellent service management made easy : Happy customers are the goal of every supporting department. We understand. That’s why we’ve created a solution that helps you improve customer communication, manage workflows and keep track of assets. But above all: our software is simple and attractive. This not only makes it pleasant to use, but also quick to adopt. You’re looking to deliver excellent service from day one – and TOPdesk is here to help. TOPdesk delivers one integrated service platform for IT, FM, HR and other Service departments with a build Self Service Portal, asset management, reporting and integration platform( see also our TOPdesk Marketplace for selection of connectors). Some key features include : Call Management, Incident and Service Request Management, Service Catalogue, Asset & Configuration Management, Problem Management, Change Management, Project Management, Operations Management, Reservations Management, Stock & Order Management, Contract Management and SLA's, Survey Management, Self Service Portal, Form designer, Portal designer, Event & Action Management, Knowlegde Base, Report wizards, Resource Management, Barcode, CAD and Exchange integration TOPdesk helps you streamline your ITIL, Agile, Sox, KCS, ASL/BISL, GDPR compliance Result at our global customer base : 98% customer retention rate 99% of our implementations within budget and timeframe 90% up and running within 3 month NPS score of 35 (4500 cusotmers) 98% customer recommondation score 4,7 score at Gartner Peer Insights Our ecosystem consist of : 4500 customers across 45 countries > 300.000 daily users > 15.000.000 supported end-users 40+ partners What makes TOPdesk unique? • ITIL-based modules for all your service needs: from Ticket and Asset Management to Reservations Management • License based on end users or service agents, whateveris best for you • Unlimited number of assets or self service users • Easy to implement: get up and running quickly • Choose between on-premises or SaaS

Sample Customers

Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.

City of Amsterdam, University of Edinbroughm, IKEA, KLM Catering Services, FloraHolland, BOVAG, PostNL, Total, Hilton, Oce, Canon, Agip, Compass Group, Serco, Danone, BMW, Eneco, And many more.

Buyer's Guide

LiveChat vs. TOPdesk

November 2024

Free Report: LiveChat vs. TOPdesk

Find out what your peers are saying about LiveChat vs. TOPdesk and other solutions. Updated: November 2024.

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824,053 professionals have used our research since 2012.

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