Customer Service: On a scale of 1-5, 0. They say the right things but don't deliver when it counts. I've given numerous suggestions for improving the product but they've dismissed every single one. Technical Support: On a scale of 1-5, 0. Lower-level support is only interested in closing tickets as quickly as possible, not in fixing the issue. If you can get a senior-level engineer they're polite and patient but limited by the rest of the organization. Many of their fixes look like the kind of thing I set up at 2am to get through an issue to buy some time until we can fix it right during normal business hours. The difference is they never come back and fix it right.
