I see two significant challenges with many of my clients. One is that there are some functionality gaps compared to specialized tools in the legal industry, like a legal hold tool or a document review tool. They have features that Purview eDiscovery lacks. Those gaps create a situation where I almost have to do things twice. I need to collect all my data in eDiscovery and ship it to another platform to complete the review. For example, you can't date stamp documents. I have to put them in another tool to do that. It has legal hold notifications and various decent features, but other tools have more functionality. Those are some minor challenges and gaps, but I wouldn't want to solve the larger issues myself. The other problem is that it's changing all the time. Microsoft has an excellent platform, and they're constantly updating 365. It creates an issue for eDiscovery users when Microsoft makes those changes behind the scenes, and you're unaware. I've experienced this. We were getting ready to have a training session with a customer, and the interface differed when we logged in the next day. It's a general issue with SaaS and cloud-native products, not just Microsoft. With an on-prem solution, I can see that I'm at version 10.0.1, and here are all the new features in the release notes. However, in 365, I'm wherever Microsoft tells me I am, and I never know when new features will hit. I can't stop them from being implemented. I wake up one day to see that everything has changed, and now I need to figure out how it will impact my workflow. It might not even be a change to an eDiscovery feature. You'd be talking about something like loops or any new product. How do I collect this? How does it work with eDiscovery? It's almost a full-time job keeping track of these changes.
