Manager, Information Technology Operations & Security at a energy/utilities company with 201-500 employees
Real User
Top 10
Nov 21, 2024
The query language can be time-consuming to figure out if you don't know it initially. While there are options with dropdowns to select criteria, having a natural language feature would be beneficial. Copilot is expected to add such functionality in the future.
The sorting and filtering of the result data need improvement, and the interface for writing queries is not user-friendly for business users. We still need all the backend stuff. We have to use Graph API to interface with everything and create custom interfaces on the front end to make it easier for the end users, which is costly. The reporting, sorting, and filtering capabilities that other products have aren't available natively in Purview.
Is admin at a energy/utilities company with 1,001-5,000 employees
Real User
Top 10
Nov 20, 2024
We find that many critical functions are available only to E5 license holders. It would be beneficial to have more options available for E3 customers. Enhanced Teams functionalities and better capture of text message data, both SMS and MMS, would also be improvements.
Director, IT Infrastructure & Cloud Technology at a legal firm with 501-1,000 employees
Real User
Top 10
Nov 19, 2024
I would suggest adding more platforms. Currently, it's compatible with OneDrive, Teams, SharePoint, and Exchange. Adding more features, as Microsoft continues to expand their cloud offerings, would be beneficial. Exploring options like Azure Files might be an avenue for improvement.
Writer/Blogger at a tech services company with 1-10 employees
Consultant
Apr 25, 2023
I see two significant challenges with many of my clients. One is that there are some functionality gaps compared to specialized tools in the legal industry, like a legal hold tool or a document review tool. They have features that Purview eDiscovery lacks. Those gaps create a situation where I almost have to do things twice. I need to collect all my data in eDiscovery and ship it to another platform to complete the review. For example, you can't date stamp documents. I have to put them in another tool to do that. It has legal hold notifications and various decent features, but other tools have more functionality. Those are some minor challenges and gaps, but I wouldn't want to solve the larger issues myself. The other problem is that it's changing all the time. Microsoft has an excellent platform, and they're constantly updating 365. It creates an issue for eDiscovery users when Microsoft makes those changes behind the scenes, and you're unaware. I've experienced this. We were getting ready to have a training session with a customer, and the interface differed when we logged in the next day. It's a general issue with SaaS and cloud-native products, not just Microsoft. With an on-prem solution, I can see that I'm at version 10.0.1, and here are all the new features in the release notes. However, in 365, I'm wherever Microsoft tells me I am, and I never know when new features will hit. I can't stop them from being implemented. I wake up one day to see that everything has changed, and now I need to figure out how it will impact my workflow. It might not even be a change to an eDiscovery feature. You'd be talking about something like loops or any new product. How do I collect this? How does it work with eDiscovery? It's almost a full-time job keeping track of these changes.
Learn what your peers think about Microsoft Purview eDiscovery. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
It's an alright tool but it has its shortfalls. The tagging is not really all that great. We tried to leverage it in places, but others felt a third-party vendor was better suited for it. Purview eDiscovery works, but it's not entirely perfect. There were times when search results would get hung up or error codes would be presented and we'd have to contact Microsoft to get that sorted out. And sometimes, searches take a long time, so the speed could be improved.
Efficiently respond to legal matters or internal investigations with intelligent capabilities that reduce data to only what’s relevant. Discover data where it lives. Discover and collect data in place, within your Microsoft Purview boundary. Manage workflows efficiently. Streamline your eDiscovery process with an end-to-end workflow from one platform. Accelerate your process. Get insights quickly with built-in capabilities, reducing review time and costs.
To...
The query language can be time-consuming to figure out if you don't know it initially. While there are options with dropdowns to select criteria, having a natural language feature would be beneficial. Copilot is expected to add such functionality in the future.
The sorting and filtering of the result data need improvement, and the interface for writing queries is not user-friendly for business users. We still need all the backend stuff. We have to use Graph API to interface with everything and create custom interfaces on the front end to make it easier for the end users, which is costly. The reporting, sorting, and filtering capabilities that other products have aren't available natively in Purview.
We find that many critical functions are available only to E5 license holders. It would be beneficial to have more options available for E3 customers. Enhanced Teams functionalities and better capture of text message data, both SMS and MMS, would also be improvements.
I would suggest adding more platforms. Currently, it's compatible with OneDrive, Teams, SharePoint, and Exchange. Adding more features, as Microsoft continues to expand their cloud offerings, would be beneficial. Exploring options like Azure Files might be an avenue for improvement.
Microsoft Purview eDiscovery should be cheaper.
I see two significant challenges with many of my clients. One is that there are some functionality gaps compared to specialized tools in the legal industry, like a legal hold tool or a document review tool. They have features that Purview eDiscovery lacks. Those gaps create a situation where I almost have to do things twice. I need to collect all my data in eDiscovery and ship it to another platform to complete the review. For example, you can't date stamp documents. I have to put them in another tool to do that. It has legal hold notifications and various decent features, but other tools have more functionality. Those are some minor challenges and gaps, but I wouldn't want to solve the larger issues myself. The other problem is that it's changing all the time. Microsoft has an excellent platform, and they're constantly updating 365. It creates an issue for eDiscovery users when Microsoft makes those changes behind the scenes, and you're unaware. I've experienced this. We were getting ready to have a training session with a customer, and the interface differed when we logged in the next day. It's a general issue with SaaS and cloud-native products, not just Microsoft. With an on-prem solution, I can see that I'm at version 10.0.1, and here are all the new features in the release notes. However, in 365, I'm wherever Microsoft tells me I am, and I never know when new features will hit. I can't stop them from being implemented. I wake up one day to see that everything has changed, and now I need to figure out how it will impact my workflow. It might not even be a change to an eDiscovery feature. You'd be talking about something like loops or any new product. How do I collect this? How does it work with eDiscovery? It's almost a full-time job keeping track of these changes.
It's an alright tool but it has its shortfalls. The tagging is not really all that great. We tried to leverage it in places, but others felt a third-party vendor was better suited for it. Purview eDiscovery works, but it's not entirely perfect. There were times when search results would get hung up or error codes would be presented and we'd have to contact Microsoft to get that sorted out. And sometimes, searches take a long time, so the speed could be improved.