Microsoft System Center Orchestrator vs OTRS Control comparison

As an IT administrator, you probably perform a lot of tasks and procedures to keep your computing environment healthy. You may have automated individual tasks, but typically, not the whole process. With System Center - Orchestrator you tie disparate tasks and procedures together using a graphical user interface Runbook Designer to create reliable, flexible, and efficient end-to-end solutions in your IT environment.

CONTROL relies on the proven functionalities of OTRS and was specially developed to operate as an ISMS that complies with ISO/IEC 27001 specifications. This product offers you a complete, ready-to-use solution to implement an ISMS.

An ISMS is known to be a very complex system. CONTROL powered by OTRS provides structure to its processes. In this way, recurring processes can be fully automated and documented. Also, security-relevant information can be stored in an audit-proof manner. An optimally documented and structured ISMS simplifies your work and that of your certifier. CERT and BSI messages can be easily integrated into the processes, making them easy to understand. Between all of these, using a structured ISMS offers a time savings between 30-40%.