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Narvar vs ServiceNow Customer Service Management comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Narvar
Ranking in Customer Experience Management
60th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
ServiceNow Customer Service...
Ranking in Customer Experience Management
2nd
Average Rating
8.2
Reviews Sentiment
7.7
Number of Reviews
14
Ranking in other categories
CRM Customer Engagement Centers (4th)
 

Mindshare comparison

As of April 2025, in the Customer Experience Management category, the mindshare of Narvar is 0.5%, up from 0.3% compared to the previous year. The mindshare of ServiceNow Customer Service Management is 6.3%, up from 4.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Experience Management
 

Featured Reviews

Rupesh Jethwa - PeerSpot reviewer
A stable tool to help manage infrastructures, deployments, and different products from different vendors
The product lacks customization capabilities. In the future, the product should include more options for customization to be able to meet the demands of the customers. Though our company prefers to implement the solution directly out of the box, we need better customization capabilities if there are some complex requirements from the customers.
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849,190 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Educational Organization
22%
Computer Software Company
9%
Financial Services Firm
8%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about ServiceNow Customer Service Management?
We can integrate different technologies in ServiceNow Customer Service Management. An organization would like to offer a digital transformative experience to its employees and customers, which the ...
What is your experience regarding pricing and costs for ServiceNow Customer Service Management?
The pricing is around a seven, making it rather expensive. However, even with the cost, it is justified because it significantly aids business operations.
What needs improvement with ServiceNow Customer Service Management?
Sometimes ServiceNow Customer Service Management ( /products/servicenow-customer-service-management-reviews ) lags, meaning the speed is low or there is a delay in operations. These are the areas n...
 

Also Known As

No data available
ServiceNow CSM
 

Overview

 

Sample Customers

1. Sephora 2. Nordstrom 3. Gap 4. Levi's 5. Patagonia 6. Lululemon 7. Crate and Barrel 8. Coach 9. REI 10. Urban Outfitters 11. Anthropologie 12. Bonobos 13. Everlane 14. Warby Parker 15. Athleta 16. Madewell 17. J.Crew 18. Kate Spade 19. Michael Kors 20. Tory Burch 21. Ralph Lauren 22. Banana Republic 23. Old Navy 24. Williams-Sonoma 25. Pottery Barn 26. West Elm 27. Restoration Hardware 28. The North Face 29. Columbia Sportswear 30. Timberland 31. Vans 32. Adidas
Siemens Healthineers, SAP SuccessFactors, Asurion
Find out what your peers are saying about Qualtrics, ServiceNow, Salesforce and others in Customer Experience Management. Updated: April 2025.
849,190 professionals have used our research since 2012.