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NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.
RPA is a software solution for business process automation. RPA is recognized as one of the most disruptive and futuristic technologies used by the world’s most successful businesses in every industry.
The RPA platform provides the tools to create software robots (“Bots”) to build Intelligent Digital Workforce.
Digital Workers are virtual employees who enhance and augment human work by combining Artificial Intelligence, Machine Learning, Computer Vision, Natural Language Processing and Analytics to automate business processes from end to end - bridging the gap between the front and back office.
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