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NICE Workforce Optimization vs Verint Open CCaaS comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

NICE Workforce Optimization
Ranking in Workforce Engagement Management
8th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Verint Open CCaaS
Ranking in Workforce Engagement Management
6th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Speech Analytics (3rd), Contact Center as a Service (CCaaS) (10th)
 

Mindshare comparison

As of November 2024, in the Workforce Engagement Management category, the mindshare of NICE Workforce Optimization is 6.9%, up from 6.6% compared to the previous year. The mindshare of Verint Open CCaaS is 10.2%, up from 9.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Workforce Engagement Management
 

Top Industries

By visitors reading reviews
Financial Services Firm
26%
Healthcare Company
11%
Computer Software Company
11%
Government
8%
Financial Services Firm
26%
Healthcare Company
17%
Computer Software Company
12%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management. Updated: October 2024.
814,649 professionals have used our research since 2012.
 

Also Known As

NICE SmartCenter, SmartCenter
KANA Enterprise, Verint Workforce Engagement Cloud
 

Learn More

 

Overview

 

Sample Customers

Harte-Hanks Inc.
Albelli, Carphone Warehouse, Conrad Electronic Benelux, Sears, Cheshire West and Chester Council, Tilburg University, North Ayrshire Council, Falkirk Council, City of San Francisco, City of Minneapolis
Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management. Updated: October 2024.
814,649 professionals have used our research since 2012.