Salesforce Sales Cloud helps businesses with CRM, sales management, lead and account handling. It supports automation and ERP integration to enhance field sales. Organizations use it for forecasting and revenue recognition. Users value customization, integration, and reporting for decision-making, though find challenges with complexity, mobile apps, and cost.
The subscription is on a monthly basis.
The main issue is the price. Because it's SaaS, you will have to pay on a monthly or yearly basis.
The subscription is on a monthly basis.
The main issue is the price. Because it's SaaS, you will have to pay on a monthly or yearly basis.
Genesys Cloud CX is a call center solution for customer service and contact centers. Its primary use case includes building IVR systems, transitioning from old platforms, and integrating with CRMs. The most valuable features are its expanded capabilities in digital channels, simple setup, good integration, and omnichannel experience. It saves time, is easy to learn, and offers easier troubleshooting compared to on-premise solutions. Genesys Cloud CX is a comprehensive and superior solution in the CCaaS market.
The cost depends on the type of license based on your organization's requirements and can get expensive.
I rate Genesys Cloud CX's pricing a one out of ten.
The cost depends on the type of license based on your organization's requirements and can get expensive.
I rate Genesys Cloud CX's pricing a one out of ten.
NICE CXone (formerly NICE inContact) is an industry-leading cloud platform designed to optimize customer and employee experiences. The solution provides a comprehensive suite of capabilities including omnichannel routing, artificial intelligence, advanced analytics, workforce engagement, and robust integration. CXone helps connect systems, uncover insights, and empower teams to provide seamless, efficient, and personalized customer journeys. The regular enhancements emphasize driving innovation in CX technology while enabling flexibility and scalability.
We had a custom setup that cost us some money.
We had a custom setup that cost us some money.
Amazon Connect, or AWS Connect, is a cloud-based contact center solution from Amazon Web Services. The platform stands out for its scalable cloud infrastructure that adjusts to fluctuating demand, eliminating the need to maintain physical hardware. Amazon Connect was developed to give Amazon customers personal, dynamic, and natural experiences. As their team said, "We couldn’t find one that met our needs, so we built it." They made this solution available for all businesses, and today, companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.
I rate the tool's pricing an eight out of ten.
The licensing is a pay-as-you-go model.
I rate the tool's pricing an eight out of ten.
The licensing is a pay-as-you-go model.
Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.
Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers. The Calabrio ONE software suite empowers everyone in an organization, from contact center agents to the CEO, with easy-to-use tools that provide a better understanding of the customer.
