Best Speech Analytics Solutions

NICE Interaction Analytics automatically analyzes 100% of your customer interactions, optimize average handle time, reduces call volume, decrease hold time, and increase first call resolution rate and gets volume and trend reports to pinpoint areas that require further analysis. NICE Interaction Analytics enhances users experience through Automatically identifying the trending hot topics and key phrases in customer communications and reveal patterns and preemptively that prevent customer churn, repeat contacts, and failed sales efforts.

Speech analytics and pervasive call center performance management solution for large and small contact centers.

In today's ever-changing business landscape, organizations are grappling with the need to adapt to the digital transformation while simultaneously improving customer experiences without incurring excessive labor costs. Traditional telephony-based Contact Center as a Service (CCaaS) solutions have struggled to keep pace with these changes, often lacking the functional maturity required to meet customer demands.

Optimize your sales performance end to end - incentive compensation management​, territory and quota management, coaching, and detailed sales performance analysis. Manage the entire sales compensation cycle to ensure you maximize sales teams and channel performance to align sales behavior with organizational goals.

When deployed as part of the OpenText™ Qfiniti intelligent modular product suite,OpenText Explore provides a business discovery solution thatallows you to view cross-channel interactions collectively for acomprehensive picture of customer behaviors and relationships.

EMPATHIC VOICE INTERFACE (EVI) is a cutting-edge voice interaction platform designed to interpret human emotions in real-time. Its intelligent processing enhances communication efficiency and user engagement by adapting responses based on emotional insights.

Our call center speech analytics (ICAP - Integrated Call Analytics Platform) offers AI-powered call monitoring that’s significantly more affordable than the competition. Partnering with CallMiner, we’ve built a speech analytics platform that automatically monitors and objectively scores every call, providing deep insight into which calls to focus on and drastically reducing the need for internal monitoring.ICAPs innovative features help transform your call center by increasing productivity and decreasing costs, providing affordable cutting-edge technology to companies of all sizes. Beyond the automation and ease it brings to call center monitoring, ICAP® can help improve productivity, performance and profitability by:Gathering larger data sets, allowing you to identify trends fasterImproving call quality and customer relationshipsIncreasing call volume per agent by 20%Identifying winning methods that can be turned into best practicesEliminating the time spent manually monitoring calls and providing feedbackReducing customer complaints by 50%

Noty.ai is a ChatGPT-powered meeting assistant that transforms meetings into transcriptions, action items, summaries, and follow-ups in seconds.Noty.ai transforms all your conversations on Zoom and Google Meet into a transcript in real time.Our 1-click highlights allow you to take your meeting minutes in seconds. Forget about manual notes, concentrate and stay engaged in conversations.each unseen before efficiency with ChatGPT-generated AI meeting summaries, tasks, action items and decisions.Email follow-ups and after-meeting communication waste your precious time. Noty.ai makes it quick and easy.Share your conversations and transcripts with your entire team via link or by adding them to your workspace.