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NICE Interaction Analytics vs Verint Open CCaaS comparison

 

Categories and Ranking

NICE Interaction Analytics
Ranking in Speech Analytics
1st
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Verint Open CCaaS
Ranking in Speech Analytics
3rd
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Workforce Engagement Management (6th), Contact Center as a Service (CCaaS) (10th)
 

Mindshare comparison

As of November 2024, in the Speech Analytics category, the mindshare of NICE Interaction Analytics is 26.7%, down from 34.3% compared to the previous year. The mindshare of Verint Open CCaaS is 36.7%, up from 14.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Speech Analytics
 

Top Industries

By visitors reading reviews
No data available
Financial Services Firm
26%
Healthcare Company
17%
Computer Software Company
12%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Comparisons

 

Also Known As

Interaction Analytics
KANA Enterprise, Verint Workforce Engagement Cloud
 

Learn More

 

Overview

 

Sample Customers

ebay Enterprise
Albelli, Carphone Warehouse, Conrad Electronic Benelux, Sears, Cheshire West and Chester Council, Tilburg University, North Ayrshire Council, Falkirk Council, City of San Francisco, City of Minneapolis