Service Creatio vs User Replay comparison

Creatio and User Replay are both solutions in the Customer Experience Management category. Creatio is ranked #19 with an average rating of 9.0, while User Replay is ranked #50. Creatio holds a 0.7% mindshare in CEM, compared to User Replay’s 0.5% mindshare. Additionally, 100% of Creatio users are willing to recommend the solution.

Service Creatio

Read 2 Service Creatio reviews

49 Views
27 Comparison Views

100% willing to recommend

User Replay

37 Views
16 Comparison Views

Service Creatio

User Replay

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Executive Summary

We performed a comparison between Service Creatio and User Replay based on real PeerSpot user reviews.

Find out what your peers are saying about Qualtrics, ServiceNow, Salesforce and others in Customer Experience Management.

To learn more, read our detailed Customer Experience Management Report (Updated: April 2025).

Buyer's Guide

Customer Experience Management

April 2025

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Helped 849,190 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Service Creatio

Ranking in Customer Experience Management

19th

Average Rating

9.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (11th)

User Replay

Ranking in Customer Experience Management

50th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Customer Experience Management category, the mindshare of Service Creatio is 0.7%, down from 1.0% compared to the previous year. The mindshare of User Replay is 0.5%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Experience Management

Featured Reviews

Anatolii Vovniuk

Deputy Chief Information Officer, Head of Digital Strategy & Cybersecurity at Kyiv City Council

City governments improve service efficiency with automated workflow processes

The customer self-portal is not good. Service Creatio ( /products/service-creatio-reviews ) has a special capability for external customers and users to access the web portal, but we had to use third-party solutions developed by us. The design of the customer self-portal is quite bad, particularly the UI. It is not capable of integrating third-party identification systems like GEO, Per zone, or BankID for authorization of external users. It would be beneficial to have the possibility to easily build communication or interaction between different services with different instances of Service Creatio.

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Questions from the Community

What do you like most about Service Creatio?

You can draw a video map or draw on a piece of paper and put it in creation using the designer tool.

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What needs improvement with Service Creatio?

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What advice do you have for others considering Service Creatio?

I would recommend improving the ease of building interactions between different installations of Service Creatio. The interactions would allow one service to start in one city and finish in another...

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Comparisons

Salesforce Sales Cloud vs Service Creatio

Compared 100% of the time

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Product Reports

Buyer's Guide

CRM Customer Engagement Centers

March 2025

Download Service Creatio product report

Buyer's Guide

Customer Experience Management

April 2025

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Also Known As

bpm’online customer service, bpm’online service enterprise

No data available

Overview

Intelligent service management platform to accelerate service delivery and customer delight

Service Creatio offers out-of-the-box processes based on industry best practices for medium and large organizations. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence. Creatio recognized in Gartner 2016 Magic Quadrant for the CRM Customer Engagement Center, as well listed in Five Categories of The Gartner CRM Vendor Guide 2016 (SFA, Partner Relationship Management, Inside Sales and Customer Service Software).

Creatio

UserReplay's customer experience analytics solution enables businesses to discover the truth about their customers' digital experience. It combines replay of customer journeys with sophisticated analytics that identify customer struggles and monetizes their impact. This helps improve conversion, resolve technical and usability issues more quickly, recover lost customers and prevent fraud.

User Replay

Sample Customers

Health e(fx), People 2.0, Citilink, Dealer eProcess (DEP)

Security Service Federal Credit Union, Raymond James, Great Lakes, ACHICA, MUSTO, Cofunds, Direct Ferries

Buyer's Guide

Customer Experience Management

April 2025

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Find out what your peers are saying about Qualtrics, ServiceNow, Salesforce and others in Customer Experience Management. Updated: April 2025.

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849,190 professionals have used our research since 2012.

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We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.