We performed a comparison between ServiceNow Security Operations and Siemplify based on real PeerSpot user reviews.
Find out in this report how the two Security Orchestration Automation and Response (SOAR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the unified security console. You can close incidents using Sentinel in all other Microsoft Security portals, when it comes to incident response."
"Sentinel's most important feature is the ability to centralize all the logs in one place. There's no need to search multiple systems for information."
"The best feature is that onboarding to the SIM solution is quite easy. If you are using cloud-based solutions, it's just a few clicks to migrate it."
"The automation rules and playbooks are the most useful that I've seen. A number of other places segregate the automation and playbook as separate tools, whereas Microsoft is a SIEM and SOAR tool in one."
"Previously, it was a little bit difficult to find where an incident came from, including which IP address and which country. So in Sentinel, it's very easy to find where the incident came from since we can easily get the information from the dashboard, after which we take action quickly."
"It is easy to implement (turn on) - does need a skilled analyst to develop queries and playbooks."
"The pricing of the product is excellent."
"We’ve got process improvement that's happened across multiple different fronts within the organization, within our IT organization based on this tool being in place."
"My favorite feature is the application vulnerability scanner."
"It's stable."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"The solution is available over the cloud and is easy to manage."
"The solution is stable."
"The ease of use is great."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"The most valuable feature of Siemplify is the playbooks that can be created."
"Without hyperbole, I have never, in my entire career, encountered a vendor or a vendor community as awesome as Siemplify. Siemplify and the Siemplify Community quite literally made it possible for our SOC to increase almost five-fold in our number of clients and number of analysts and to go from a Monday to Friday 9-5 shop to a 24/7 shop all in the span of under a year and a half and all while continually adding capabilities and improving the services we offer to our clients."
"The playbooks feature in Siemplify is crucial for automation. We've utilized both standard and custom integrations with other security operation solutions, enhancing our flexibility. The user interface is generally straightforward, although recent changes may require some adjustment and Siemplify's integrations and capabilities offer potential support for various compliance requirements."
"There is room for improvement in entity behavior and the integration site."
"The only thing is sometimes you can have a false positive."
"We're satisfied with the comprehensiveness of the security protection. That said, we do have issues sometimes where there have been global outages and we need to raise a ticket with Microsoft."
"They can work on the EDR side of things... Every time we need to onboard these kinds of machines into the EDR, we need to do it with the help of Intune, to sync up the devices, and do the configuration. I'm looking for something on the EDR side that will reduce this kind of work."
"I would like Sentinel to have more out-of-the-box analytics rules. There are already more than 400 rules, but they could add more industry-specific ones. For example, you could have sets of out-of-the-box rules for banking, financial sector, insurance, automotive, etc., so it's easier for people to use it out of the box. Structuring the rules according to industry might help us."
"Sentinel provides decent visibility, but it's sometimes a little cumbersome to get to the information I want because there is so much information. I would also like to see more seamless integration between Sentinel and third-party security products."
"The reporting could be more structured."
"Microsoft Sentinel is relatively expensive, and its cost should be improved."
"There is room for improvement in terms of developer support and documentation."
"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."
"It doesn't interact with things very well."
"The initial setup is difficult."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"The threat intelligence module needs a better dashboard."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"Building the playbooks could be easier and the integration could improve. It is a difficult process, such as what API connections need to be made."
"We often encounter minor issues that could be improved, but we maintain communication with the developers and submit feature requests. Recently, I requested enhancements such as improved search functionality within playbooks and expanded options for exporting case data."
"I'm inclined to say that I'd love to see some Machine Learning capabilities integrated into the platform, however, I just attended a demo this morning where Siemplify gave a sneak peek into some Machine Learning capabilities that they are currently developing and have roadmapped for release soon."
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ServiceNow Security Operations is ranked 7th in Security Orchestration Automation and Response (SOAR) with 15 reviews while Siemplify is ranked 16th in Security Orchestration Automation and Response (SOAR) with 3 reviews. ServiceNow Security Operations is rated 8.0, while Siemplify is rated 8.6. The top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". On the other hand, the top reviewer of Siemplify writes "Great for reporting and ticketing for SOC MxDR client environments and has a great, supportive community". ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, IBM Resilient, Swimlane and Tines, whereas Siemplify is most compared with Splunk SOAR, Palo Alto Networks Cortex XSOAR and Fortinet FortiSOAR. See our ServiceNow Security Operations vs. Siemplify report.
See our list of best Security Orchestration Automation and Response (SOAR) vendors.
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