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ServiceNow Virtual Agent vs Tryvium Desk comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

ServiceNow Virtual Agent
Ranking in AI-Powered Chatbots
1st
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
5
Ranking in other categories
No ranking in other categories
Tryvium Desk
Ranking in AI-Powered Chatbots
26th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the AI-Powered Chatbots category, the mindshare of ServiceNow Virtual Agent is 25.2%, down from 31.0% compared to the previous year. The mindshare of Tryvium Desk is 0.2%, down from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AI-Powered Chatbots
 

Featured Reviews

Manuel Villalba Rodriguez - PeerSpot reviewer
Powerful, visually attractive, and helps to create deflections and save a lot of time of service desk agents
For me, it's very valuable that many of the IT solutions that normally service desk agents provide and that take a lot of their time can be done. For example, password reset normally takes a lot of time for service desk agents, and that is something that can be very easily automated so that they can focus on something that adds more value. Password reset or helping with password reset looks simple, and maybe naive, but it takes a significant amount of time for service desk agents. That is something that helps a lot. It's very stable. It's powerful. It's flexible and very configurable. The way it shows for the end-user is very intuitive.
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816,660 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
12%
Manufacturing Company
12%
Healthcare Company
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What do you like most about ServiceNow Virtual Agent?
Virtual Agent frees up resources. When properly populated, it's a great asset because it can provide answers 24/7, and you can operate it with reduced staff. You save money. Over time, you can have...
What is your experience regarding pricing and costs for ServiceNow Virtual Agent?
I am a developer, so I've not been involved with its licensing, but I've read about it. Based on what I know, when you purchase ServiceNow ITSM, ServiceNow Virtual Agent comes out of the box with i...
What needs improvement with ServiceNow Virtual Agent?
Even though the way that the developers program the topics for the Virtual Agent is very intuitive and flexible, there is some room for improvement. There are things that can be done visually, and ...
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Also Known As

Virtual Assistant, Passage AI
No data available
 

Learn More

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Overview

 

Sample Customers

MGM,Novant Health
Kimberly-Clark
Find out what your peers are saying about ServiceNow, Espressive, Darktrace and others in AI-Powered Chatbots. Updated: November 2024.
816,660 professionals have used our research since 2012.