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ServiceNow Virtual Agent vs Tryvium Desk comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

ServiceNow Virtual Agent
Ranking in AI-Powered Chatbots
1st
Average Rating
7.8
Number of Reviews
5
Ranking in other categories
No ranking in other categories
Tryvium Desk
Ranking in AI-Powered Chatbots
26th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the AI-Powered Chatbots category, the mindshare of ServiceNow Virtual Agent is 25.2%, down from 31.0% compared to the previous year. The mindshare of Tryvium Desk is 0.2%, down from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AI-Powered Chatbots
 

Featured Reviews

Felipe Cunha - PeerSpot reviewer
Oct 20, 2022
Has a great virtual agent feature that gives us connectivity that can reach out to any middleware
I am the owner and architect in the company with regard to permissions so everyone goes through me to manage their flows. If I could change the permissions so each department could see its own flows, it would simplify a lot in the process. It's something they should improve. I'd also like integration with AI search or any enterprise search machine. That would add such a strategic aspect because you'd no longer need to capture and understand everything and add a realm where you can have a data lake of content. Conversely, imagine if you could give cognitive capabilities to an existing search engine, where the machine might be able to generate reports. It's the next step toward AI ops.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pricing and Cost Advice

"ServiceNow Virtual Agent was included in my company's basic ServiceNow package, so when you get a ServiceNow license, you can use ServiceNow Virtual Agent for free."
"Based on what I know, when you purchase ServiceNow ITSM, ServiceNow Virtual Agent comes out of the box with it. You don't have to pay extra for the ServiceNow Virtual Agent license. So, there's no extra cost."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
12%
Manufacturing Company
11%
Healthcare Company
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What do you like most about ServiceNow Virtual Agent?
Virtual Agent frees up resources. When properly populated, it's a great asset because it can provide answers 24/7, and you can operate it with reduced staff. You save money. Over time, you can have...
What is your experience regarding pricing and costs for ServiceNow Virtual Agent?
I am a developer, so I've not been involved with its licensing, but I've read about it. Based on what I know, when you purchase ServiceNow ITSM, ServiceNow Virtual Agent comes out of the box with i...
What needs improvement with ServiceNow Virtual Agent?
Even though the way that the developers program the topics for the Virtual Agent is very intuitive and flexible, there is some room for improvement. There are things that can be done visually, and ...
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Also Known As

Virtual Assistant, Passage AI
No data available
 

Learn More

Video not available
 

Overview

 

Sample Customers

MGM,Novant Health
Kimberly-Clark
Find out what your peers are saying about ServiceNow, Espressive, Darktrace and others in AI-Powered Chatbots. Updated: October 2024.
814,763 professionals have used our research since 2012.