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Moveworks vs ServiceNow Virtual Agent comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Moveworks
Ranking in AI-Powered Chatbots
4th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
ServiceNow Virtual Agent
Ranking in AI-Powered Chatbots
1st
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2025, in the AI-Powered Chatbots category, the mindshare of Moveworks is 14.9%, down from 16.7% compared to the previous year. The mindshare of ServiceNow Virtual Agent is 25.6%, down from 30.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AI-Powered Chatbots
 

Featured Reviews

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Felipe Cunha - PeerSpot reviewer
Has a great virtual agent feature that gives us connectivity that can reach out to any middleware
I am the owner and architect in the company with regard to permissions so everyone goes through me to manage their flows. If I could change the permissions so each department could see its own flows, it would simplify a lot in the process. It's something they should improve. I'd also like integration with AI search or any enterprise search machine. That would add such a strategic aspect because you'd no longer need to capture and understand everything and add a realm where you can have a data lake of content. Conversely, imagine if you could give cognitive capabilities to an existing search engine, where the machine might be able to generate reports. It's the next step toward AI ops.
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831,158 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
13%
Manufacturing Company
12%
Healthcare Company
8%
Financial Services Firm
15%
Computer Software Company
12%
Manufacturing Company
12%
Healthcare Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

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What do you like most about ServiceNow Virtual Agent?
Virtual Agent frees up resources. When properly populated, it's a great asset because it can provide answers 24/7, and you can operate it with reduced staff. You save money. Over time, you can have...
What is your experience regarding pricing and costs for ServiceNow Virtual Agent?
I am a developer, so I've not been involved with its licensing, but I've read about it. Based on what I know, when you purchase ServiceNow ITSM, ServiceNow Virtual Agent comes out of the box with i...
What needs improvement with ServiceNow Virtual Agent?
Even though the way that the developers program the topics for the Virtual Agent is very intuitive and flexible, there is some room for improvement. There are things that can be done visually, and ...
 

Also Known As

No data available
Virtual Assistant, Passage AI
 

Learn More

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Overview

 

Sample Customers

slack, equinix, appdynamics, nutanix, broadcom, autodesk, medallia, freedom
MGM,Novant Health
Find out what your peers are saying about ServiceNow, Darktrace, Espressive and others in AI-Powered Chatbots. Updated: December 2024.
831,158 professionals have used our research since 2012.