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IBM Watsonx Assistant vs ServiceNow Virtual Agent comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Watsonx Assistant
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Chatbot Development Platforms (3rd)
ServiceNow Virtual Agent
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
5
Ranking in other categories
AI-Powered Chatbots (1st)
 

Mindshare comparison

IBM Watsonx Assistant and ServiceNow Virtual Agent aren’t in the same category and serve different purposes. IBM Watsonx Assistant is designed for Chatbot Development Platforms and holds a mindshare of 14.6%, down 18.3% compared to last year.
ServiceNow Virtual Agent, on the other hand, focuses on AI-Powered Chatbots, holds 16.9% mindshare, down 28.6% since last year.
Chatbot Development Platforms
AI-Powered Chatbots
 

Featured Reviews

Use IBM Watsonx Assistant?
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Felipe Cunha - PeerSpot reviewer
Has a great virtual agent feature that gives us connectivity that can reach out to any middleware
I am the owner and architect in the company with regard to permissions so everyone goes through me to manage their flows. If I could change the permissions so each department could see its own flows, it would simplify a lot in the process. It's something they should improve. I'd also like integration with AI search or any enterprise search machine. That would add such a strategic aspect because you'd no longer need to capture and understand everything and add a realm where you can have a data lake of content. Conversely, imagine if you could give cognitive capabilities to an existing search engine, where the machine might be able to generate reports. It's the next step toward AI ops.
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
12%
University
9%
Manufacturing Company
7%
Financial Services Firm
13%
Manufacturing Company
12%
Computer Software Company
11%
Healthcare Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

Which would you choose - IBM Watson Assistant or Google Dialogflow?
IBM Watson Assistant is by far the best platform for easily building a chatbot. This solution provides you with a step-by-step process on how to create one, making it exceptionally easy to use. Ver...
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Earn 20 points
 

Also Known As

No data available
Virtual Assistant, Passage AI
 

Overview

 

Sample Customers

American Airlines, UBank, Bitly, Eurobits
MGM,Novant Health