Try our new research platform with insights from 80,000+ expert users

IBM Watsonx Assistant vs ServiceNow Virtual Agent comparison

 

Categories and Ranking

IBM Watsonx Assistant
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Chatbot Development Platforms (3rd)
ServiceNow Virtual Agent
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
5
Ranking in other categories
AI-Powered Chatbots (1st)
 

Mindshare comparison

IBM Watsonx Assistant and ServiceNow Virtual Agent aren’t in the same category and serve different purposes. IBM Watsonx Assistant is designed for Chatbot Development Platforms and holds a mindshare of 15.8%, down 19.5% compared to last year.
ServiceNow Virtual Agent, on the other hand, focuses on AI-Powered Chatbots, holds 25.2% mindshare, down 31.0% since last year.
Chatbot Development Platforms
AI-Powered Chatbots
 

Featured Reviews

Use IBM Watsonx Assistant?
Share your opinion
Manuel Villalba Rodriguez - PeerSpot reviewer
Powerful, visually attractive, and helps to create deflections and save a lot of time of service desk agents
For me, it's very valuable that many of the IT solutions that normally service desk agents provide and that take a lot of their time can be done. For example, password reset normally takes a lot of time for service desk agents, and that is something that can be very easily automated so that they can focus on something that adds more value. Password reset or helping with password reset looks simple, and maybe naive, but it takes a significant amount of time for service desk agents. That is something that helps a lot. It's very stable. It's powerful. It's flexible and very configurable. The way it shows for the end-user is very intuitive.
report
Use our free recommendation engine to learn which Chatbot Development Platforms solutions are best for your needs.
816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
11%
University
9%
Manufacturing Company
7%
Financial Services Firm
15%
Computer Software Company
12%
Manufacturing Company
12%
Healthcare Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

Which would you choose - IBM Watson Assistant or Google Dialogflow?
IBM Watson Assistant is by far the best platform for easily building a chatbot. This solution provides you with a step-by-step process on how to create one, making it exceptionally easy to use. Ver...
What do you like most about ServiceNow Virtual Agent?
Virtual Agent frees up resources. When properly populated, it's a great asset because it can provide answers 24/7, and you can operate it with reduced staff. You save money. Over time, you can have...
What is your experience regarding pricing and costs for ServiceNow Virtual Agent?
I am a developer, so I've not been involved with its licensing, but I've read about it. Based on what I know, when you purchase ServiceNow ITSM, ServiceNow Virtual Agent comes out of the box with i...
What needs improvement with ServiceNow Virtual Agent?
Even though the way that the developers program the topics for the Virtual Agent is very intuitive and flexible, there is some room for improvement. There are things that can be done visually, and ...
 

Also Known As

No data available
Virtual Assistant, Passage AI
 

Learn More

Video not available
Video not available
 

Overview

 

Sample Customers

American Airlines, UBank, Bitly, Eurobits
MGM,Novant Health