Try our new research platform with insights from 80,000+ expert users

IBM Watsonx Assistant vs ServiceNow Virtual Agent comparison

 

Categories and Ranking

IBM Watsonx Assistant
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Chatbot Development Platforms (3rd)
ServiceNow Virtual Agent
Average Rating
7.8
Number of Reviews
5
Ranking in other categories
AI-Powered Chatbots (1st)
 

Mindshare comparison

IBM Watsonx Assistant and ServiceNow Virtual Agent aren’t in the same category and serve different purposes. IBM Watsonx Assistant is designed for Chatbot Development Platforms and holds a mindshare of 15.8%, down 19.5% compared to last year.
ServiceNow Virtual Agent, on the other hand, focuses on AI-Powered Chatbots, holds 25.2% mindshare, down 31.0% since last year.
Chatbot Development Platforms
AI-Powered Chatbots
 

Featured Reviews

Use IBM Watsonx Assistant?
Share your opinion
Felipe Cunha - PeerSpot reviewer
Oct 20, 2022
Has a great virtual agent feature that gives us connectivity that can reach out to any middleware
I am the owner and architect in the company with regard to permissions so everyone goes through me to manage their flows. If I could change the permissions so each department could see its own flows, it would simplify a lot in the process. It's something they should improve. I'd also like integration with AI search or any enterprise search machine. That would add such a strategic aspect because you'd no longer need to capture and understand everything and add a realm where you can have a data lake of content. Conversely, imagine if you could give cognitive capabilities to an existing search engine, where the machine might be able to generate reports. It's the next step toward AI ops.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pricing and Cost Advice

Information not available
"ServiceNow Virtual Agent was included in my company's basic ServiceNow package, so when you get a ServiceNow license, you can use ServiceNow Virtual Agent for free."
"Based on what I know, when you purchase ServiceNow ITSM, ServiceNow Virtual Agent comes out of the box with it. You don't have to pay extra for the ServiceNow Virtual Agent license. So, there's no extra cost."
report
Use our free recommendation engine to learn which Chatbot Development Platforms solutions are best for your needs.
814,763 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
11%
University
10%
Manufacturing Company
8%
Financial Services Firm
15%
Computer Software Company
12%
Manufacturing Company
11%
Healthcare Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

Which would you choose - IBM Watson Assistant or Google Dialogflow?
IBM Watson Assistant is by far the best platform for easily building a chatbot. This solution provides you with a step-by-step process on how to create one, making it exceptionally easy to use. Ver...
What do you like most about ServiceNow Virtual Agent?
Virtual Agent frees up resources. When properly populated, it's a great asset because it can provide answers 24/7, and you can operate it with reduced staff. You save money. Over time, you can have...
What is your experience regarding pricing and costs for ServiceNow Virtual Agent?
I am a developer, so I've not been involved with its licensing, but I've read about it. Based on what I know, when you purchase ServiceNow ITSM, ServiceNow Virtual Agent comes out of the box with i...
What needs improvement with ServiceNow Virtual Agent?
Even though the way that the developers program the topics for the Virtual Agent is very intuitive and flexible, there is some room for improvement. There are things that can be done visually, and ...
 

Also Known As

No data available
Virtual Assistant, Passage AI
 

Learn More

Video not available
Video not available
 

Overview

 

Sample Customers

American Airlines, UBank, Bitly, Eurobits
MGM,Novant Health