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Amazon Lex vs IBM Watsonx Assistant comparison

 

Categories and Ranking

Amazon Lex
Ranking in Chatbot Development Platforms
2nd
Average Rating
8.6
Number of Reviews
5
Ranking in other categories
No ranking in other categories
IBM Watsonx Assistant
Ranking in Chatbot Development Platforms
3rd
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Chatbot Development Platforms category, the mindshare of Amazon Lex is 14.8%, down from 15.9% compared to the previous year. The mindshare of IBM Watsonx Assistant is 15.8%, down from 19.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Chatbot Development Platforms
 

Featured Reviews

Kannan-M - PeerSpot reviewer
Jul 2, 2024
Integrates with generative AI and used for chatbot functionality
Amazon Lex is mainly used for chatbot functionality, and we can chat with the customers as per the requirements they provide with intents and utterances The solution's most valuable feature is the integration of generative AI with Lex bot. Amazon Lex's utterances could be improved. If a customer…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pricing and Cost Advice

"The platform itself costs us less than $5000 annually and is taking care of 1 million requests from end-users."
"The solution's pricing is cheap."
"The tool's cost is not high."
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Computer Software Company
17%
Manufacturing Company
7%
Insurance Company
6%
Computer Software Company
14%
Financial Services Firm
11%
University
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What needs improvement with Amazon Lex?
Amazon Lex's utterances could be improved. If a customer does not speak a sentence or word correctly in the utterances, the solution will show an error.
What is your primary use case for Amazon Lex?
Amazon Lex is mainly used for chatbot functionality, and we can chat with the customers as per the requirements they provide with intents and utterances.
Which would you choose - IBM Watson Assistant or Google Dialogflow?
IBM Watson Assistant is by far the best platform for easily building a chatbot. This solution provides you with a step-by-step process on how to create one, making it exceptionally easy to use. Ver...
 

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Overview

 

Sample Customers

Ryanair, Electronic Caregiver, HubSpot, Capital One
American Airlines, UBank, Bitly, Eurobits