SugarCRM Platform vs Vtiger CRM comparison

SugarCRM and Vtiger are both solutions in the CRM category. SugarCRM is ranked #24 with an average rating of 8.5, while Vtiger is ranked #34 with an average rating of 7.0. SugarCRM holds a 0.4% mindshare in CRM, compared to Vtiger’s 0.7% mindshare. Additionally, 50% of SugarCRM users are willing to recommend the solution, compared to 100% of Vtiger users who would recommend it.

SugarCRM Platform

Read 12 SugarCRM Platform reviews

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164 Comparison Views

50% willing to recommend

Vtiger CRM

Read 3 Vtiger CRM reviews

371 Views
171 Comparison Views

100% willing to recommend

SugarCRM Platform

Vtiger CRM

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Executive SummaryUpdated on Dec 19, 2024

SugarCRM Platform and Vtiger CRM directly compete in the CRM market. SugarCRM likely holds an edge in complex enterprise environments due to its robust customization and integration capabilities, while Vtiger CRM could be more appealing for small to medium businesses due to its intuitive handling and task management.

Features: SugarCRM Platform offers advanced automation, comprehensive analytics, and seamless third-party integrations, making it suitable for intricate customer management tasks. Vtiger CRM provides strong contact management, scheduling, and email integration, focusing on simplicity and core CRM tasks.

Ease of Deployment and Customer Service: SugarCRM allows high customization with a steeper learning curve; its extensive support is beneficial for larger implementations. Vtiger CRM's straightforward cloud deployment reduces implementation time, relying on community-based resources for support.

Pricing and ROI: SugarCRM typically involves higher upfront costs and flexible pricing plans aligned with extensive functionalities, offering higher ROI for larger firms. Vtiger CRM presents a cost-effective initial setup, ideal for small companies seeking essential features at a lower price, potentially offering lower ROI for extensive feature requirements.

To learn more, read our detailed SugarCRM Platform vs. Vtiger CRM Report (Updated: March 2025).

Buyer's Guide

SugarCRM Platform vs. Vtiger CRM

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

SugarCRM Platform

Ranking in CRM

24th

Ranking in Sales Force Automation

9th

Average Rating

7.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (8th), Marketing Automation (8th)

Vtiger CRM

Ranking in CRM

34th

Ranking in Sales Force Automation

11th

Average Rating

7.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of SugarCRM Platform is 0.4%, down from 0.6% compared to the previous year. The mindshare of Vtiger CRM is 0.7%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Styliana Araouzou

Senior Operations Analyst at Etoro

Customizable, easy to configure, and reliable

My company is considered a customer and an end-user. I'm not sure which version of the solution we're using right now. It's a company that offers lots of user manuals and you can find most of your stuff there before starting development. I'd advise potential new users to go through everything. I would rate the solution an eight out of ten. By default, it comes with a really good model where you can start working with it without having a lot of developers in your team. It's a system that includes everything related to the client and you can see everything under one screen without having a different product or system. It's been great, for the most part.

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Valdi Venter

Owner | Director of Operations at Expert Technology Solutions

A modular, easy-to-use solution that needs to improve support and include automation

There are one or two annoying things. For example, if you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself. That's annoying. If you have five items in the drop-down list or if you have a hundred, it's just pathetic. It makes no sense that you have to do that because I've never seen it not work before in any other system that I've ever worked with. If you make a list of things, most solutions automatically put it in an alphabetized order. Or it'll put it in date order, but there is some order. It doesn't just go randomly in the order you create them. For example, I might load about 20 neighborhoods into a drop-down list, starting at "a" and ending at "z." But I might miss one of the "b's" and two of the "c's," so I add them, but they are added after the "z." Then I have to go to the bottom of the list, click on the one that starts with "b," and drag it all the way up to the "b's." That's just a pain in the butt.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is relation capability, which allows us to relay customers with invoice orders."

"The most valuable aspect of this solution is its low cost."

"It has sales email campaigns, plus integration with Active Directory."

"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."

"The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards."

"It works well with Jira. You can customize it to fit your needs."

"The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."

"The most valuable feature of Vtiger CRM is automation."

Cons

"You cannot include all your entities under one instance at the moment."

"It lacks customization, and this is the main reason that we are switching to a different solution."

"In the next release, I would like to see personalization of information about customers or specific businesses or opportunities."

"While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use."

"I would appreciate it if SugarCRM could support us in on-premise implementation."

"I would like to see more integration on a mobile platform in the next release."

"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution."

"The mobile design could improve in Vtiger CRM. It could be more user-friendly."

"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself."

Pricing and Cost Advice

"Licensing fees are paid on a yearly basis."

"We are using the free open-source version of Vtiger CRM."

"The price doesn't change when you add users. It's a flat fee, and that's attractive."

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Top Industries

By visitors reading reviews

Educational Organization

33%

Engineering Company

15%

Computer Software Company

13%

Real Estate/Law Firm

Educational Organization

68%

Real Estate/Law Firm

Computer Software Company

Logistics Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Sugar Enterprise?

The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards.

See all answers

What is your experience regarding pricing and costs for Sugar Enterprise?

All are almost the same pricing. Maybe the cheapest is Salesforce, I believe.

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What needs improvement with Sugar Enterprise?

The only challenge was that we implemented it in our on-premise data center instead of using it in the cloud. That was a little bit of a challenge. But it was overcome with the help of SugarCRM com...

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What do you like most about Vtiger CRM?

The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex.

See all answers

What is your experience regarding pricing and costs for Vtiger CRM?

The pricing, compared to other solutions, is very good. The price doesn't change when you add users. It's a flat fee, and that's attractive. Especially in South Africa, when you're working in Rand,...

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What needs improvement with Vtiger CRM?

See all answers

Comparisons

No data available

Odoo vs Vtiger CRM

Compared 67% of the time

Microsoft Dynamics CRM vs Vtiger CRM

Compared 33% of the time

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Product Reports

Buyer's Guide

SugarCRM Platform

March 2025

Download SugarCRM Platform product report

Buyer's Guide

CRM

March 2025

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Also Known As

No data available

Vtiger Sales CRM

Overview

SugarCRM is a versatile CRM solution that facilitates communication and organization within a company. Its primary use case includes call and comment logging, account relation, customer detail storage, verification handling, transaction tracking, marketing material management, and payment transaction handling. The most valuable functionalities include customizable exports of graphics, statuses, complaints, and tasks, as well as its scalability, stability, and low cost. It integrates well with Jira and can be easily configured. The platform improves efficiency, productivity, collaboration, communication, and coordination within organizations, while also providing valuable insights and data analytics for informed decision-making.

SugarCRM

vtiger CRM truly delivers tons of features at low cost. Vtiger manages everything from marketing campaigns, to sales force automation, to customer support.

Vtiger

Sample Customers

Redglaze Group, TengoInternet, Hilco, Bancvue, Vet Adivsor

Contus, eLobe, Breezway, Milky Way Ventures, GB Advisors

Buyer's Guide

SugarCRM Platform vs. Vtiger CRM

March 2025

Free Report: SugarCRM Platform vs. Vtiger CRM

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