Odoo vs Vtiger CRM comparison

Odoo and Vtiger are both solutions in the CRM category. Odoo is ranked #7 with an average rating of 7.9, while Vtiger is ranked #34 with an average rating of 7.0. Odoo holds a 4.8% mindshare in CRM, compared to Vtiger’s 0.7% mindshare. Additionally, 97% of Odoo users are willing to recommend the solution, compared to 100% of Vtiger users who would recommend it.

Odoo

Read 35 Odoo reviews

1,230 Views
989 Comparison Views

97% willing to recommend

Vtiger CRM

Read 3 Vtiger CRM reviews

371 Views
171 Comparison Views

100% willing to recommend

Odoo

Vtiger CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 23, 2025

Vtiger CRM and Odoo are competing CRM platforms tailored to different business needs. Vtiger has an edge in pricing and customer support, whereas Odoo's extensive features justify its cost.

Features: Vtiger CRM offers automation features, email integration, and a strong customer support module. Odoo provides modular integrations covering CRM, accounting, and more.

Ease of Deployment and Customer Service: Vtiger CRM is recognized for straightforward cloud deployment and reliable customer support. Odoo offers flexible deployment with cloud and on-premises options. Its community-based support may lag in immediacy compared to dedicated options.

Pricing and ROI: Vtiger CRM is noted for its affordable pricing, providing substantial value for smaller businesses. Odoo, with higher upfront costs, delivers strong ROI through scalability and comprehensive features.

To learn more, read our detailed Odoo vs. Vtiger CRM Report (Updated: February 2025).

Buyer's Guide

Odoo vs. Vtiger CRM

February 2025

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Helped 845,406 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Odoo

Ranking in CRM

7th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

ERP (10th)

Vtiger CRM

Ranking in CRM

34th

Average Rating

7.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Sales Force Automation (11th)

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of Odoo is 4.8%, up from 2.0% compared to the previous year. The mindshare of Vtiger CRM is 0.7%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

ThomasPetrou

Consultant at Mazi4u

Integration across functionalities has streamlined business operations and improved cost efficiency

Odoo's documentation needs improvement, as there are areas that are not well-documented. Additionally, some underlying technologies need refactoring to more modern structures. Although it's not immediately necessary since the system works, changes to the architecture would be beneficial. From the transition from version 17 to 18, it appears they are aware and have begun addressing some of these concerns.

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Valdi Venter

Owner | Director of Operations at Expert Technology Solutions

A modular, easy-to-use solution that needs to improve support and include automation

There are one or two annoying things. For example, if you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself. That's annoying. If you have five items in the drop-down list or if you have a hundred, it's just pathetic. It makes no sense that you have to do that because I've never seen it not work before in any other system that I've ever worked with. If you make a list of things, most solutions automatically put it in an alphabetized order. Or it'll put it in date order, but there is some order. It doesn't just go randomly in the order you create them. For example, I might load about 20 neighborhoods into a drop-down list, starting at "a" and ending at "z." But I might miss one of the "b's" and two of the "c's," so I add them, but they are added after the "z." Then I have to go to the bottom of the list, click on the one that starts with "b," and drag it all the way up to the "b's." That's just a pain in the butt.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"With Odoo, being open source is advantageous because we have access to the source code for whatever we develop. This gives us the flexibility to make additions, deletions, or modifications according to our needs without any restrictions. There are no predefined formats that limit our customization options."

"All modules in Odoo are integrated together, providing seamless transitions across various functionalities."

"Odoo is user-friendly. It's the first solution we tried, so we find it easy to use."

"Odoo is a cloud-based SaaS system, which is better than having the program on the desktop."

"The product is stable...The product is scalable."

"Odoo is widespread in a lot of different industries, and the most powerful feature of Odoo in the manufacturing industry is the forecast."

"Odoo is open source, so we can develop it and adjust it to our requirements. It's easy to work with."

"Odoo is highly scalable."

More Odoo pros

"The most valuable feature of Vtiger CRM is automation."

"The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."

Cons

"Odoo provides their apps on mobile, but it is not good enough, especially for my clients."

"Odoo lacks a complete dashboard, and the reports are basic. The reporting could be improved by adding some graphics."

"Odoo does not provide integration with other third-party apps like Shopify."

"The sales model is not the best, and it lacks certain features."

"The solution should improve its performance."

"I'm uncertain because each year they release a new version with improvements. However, one area that needs significant enhancement is the website, particularly the modern core website. While there's an approach similar to WordPress, it is quite basic at the moment. Besides that, particularly with the POS solutions, we identified potential security issues. This is due to the storage of information on cookies or similar sessions. In cases of Internet-related issues, there's a vulnerability where data might be compromised. The system uses temporary storage until the internet connection is restored, and then it pushes the data to the server or database. This poses a risk, especially in point-of-sale systems, where there could be vulnerabilities for data modification or alteration by unauthorized individuals."

"The reporting and the interface could definitely be better."

"Odoo's documentation needs improvement, as there are areas that are not well-documented."

More Odoo cons

"The mobile design could improve in Vtiger CRM. It could be more user-friendly."

"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself."

Pricing and Cost Advice

"The pricing is quite affordable, especially when compared to other products, making it a cost-effective choice."

"On a scale from one to ten, where one is cheap, and ten is expensive, I rate Odoo's pricing a six out of ten."

"Currently, we pay around 5000-6,000 USD per month, though I am not sure. We have to pay additionally for maintenance and support."

"The cost is expensive but cheaper than some other competitors."

"Odoo is straightforward in terms of costs. You pay the vendor for both the software and implementation. We selected one of the twelve certified vendors for implementation in our local area, opting for the vendor named Four Zero Five."

"There is a need to pay towards the licensing costs attached to the solution. It is not an expensive solution, especially in my country."

"Odoo is cheap compared to competitors."

"They offer three packages – free, standard, and custom."

More Odoo pricing and cost advice

"We are using the free open-source version of Vtiger CRM."

"The price doesn't change when you add users. It's a flat fee, and that's attractive."

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Manufacturing Company

12%

Comms Service Provider

Educational Organization

68%

Real Estate/Law Firm

Computer Software Company

Logistics Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Odoo?

The versatility of Odoo is one of its most valuable features for business productivity. It offers modules for purchase, inventory, manufacturing, sales, help desk, timesheets, point of sale, email ...

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What is your experience regarding pricing and costs for Odoo?

The pricing for Odoo is affordable, with the solution being significantly cheaper than its competitors like SAP, Microsoft, and Oracle, while offering a comparable range of services. Thus, in terms...

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What needs improvement with Odoo?

See all answers

What do you like most about Vtiger CRM?

The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex.

See all answers

What is your experience regarding pricing and costs for Vtiger CRM?

The pricing, compared to other solutions, is very good. The price doesn't change when you add users. It's a flat fee, and that's attractive. Especially in South Africa, when you're working in Rand,...

See all answers

What needs improvement with Vtiger CRM?

See all answers

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Compared 33% of the time

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Product Reports

Buyer's Guide

Odoo

March 2025

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Buyer's Guide

CRM

March 2025

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Also Known As

No data available

Vtiger Sales CRM

Overview

Odoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc. Odoo's unique value proposition is to be at the same time very easy to use and fully integrated.

Odoo

vtiger CRM truly delivers tons of features at low cost. Vtiger manages everything from marketing campaigns, to sales force automation, to customer support.

Vtiger

Sample Customers

Information Not Available

Contus, eLobe, Breezway, Milky Way Ventures, GB Advisors

Buyer's Guide

Odoo vs. Vtiger CRM

February 2025

Free Report: Odoo vs. Vtiger CRM

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