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UiPath vs Verint Robotic Process Automation comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

UiPath
Ranking in Robotic Process Automation (RPA)
1st
Average Rating
8.8
Reviews Sentiment
7.1
Number of Reviews
815
Ranking in other categories
No ranking in other categories
Verint Robotic Process Auto...
Ranking in Robotic Process Automation (RPA)
43rd
Average Rating
0.0
Reviews Sentiment
7.4
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2024, in the Robotic Process Automation (RPA) category, the mindshare of UiPath is 26.4%, up from 25.9% compared to the previous year. The mindshare of Verint Robotic Process Automation is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Robotic Process Automation (RPA)
 

Featured Reviews

NicolasSandros - PeerSpot reviewer
Has a lot of use cases, great automation capabilities, and helpful support
I'd rate the initial setup eight out of ten. It's pretty easy to implement. We use Azure Virtual Machines to deploy the robots and usually use a lot of the Azure services in conjunction with the robots. The cloud is on UiPath's automation cloud. That's where we have our servers - to manage the robust deployed data on multiple virtual machines. In terms of maintenance, there are always releases and updates, and then you can usually design your own robots to watch over the other robots, which is really interesting. You have the flexibility to make your own monitoring; if it sees something wrong, you can enter a ticket and then dispatch it to the support team to respond to it. My whole developer team is involved in maintenance; however, I have specific support team members. There's 28 developers and seven support team members in that group.
Raun Kilgo - PeerSpot reviewer
It lightens the workload while giving our clients greater visibility into what's being done and how
I've used Automation Anywhere, Blue Prism, UiPath, and Pega Robotics, formerly OpenSpan. I still have ongoing projects with those, which tend to be client-driven. Verint probably works better for us because it originated in the call center world. Pega Robotics is probably the only one that can match Verint in that segment. Verint is better for call center employees or back-office workers. Depending on the use case, we could have used Automation Anywhere or UiPath. Those other solutions focus on replacing workers and automating all their tasks. Verint aims to make the workers more efficient and allow management to see what the worker is doing. You can have an equally significant impact with either approach, but I prefer the human-centered approach.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"AI functionality enabled our clients to automate more processes overall. It helped with end-to-end automation in the way that if you automate more processes, you save more time, and save more money for the company."
"It offers an advanced and in-depth set of features, allowing for intricate and specific automation tasks."
"Attended and unattended automation, which support web and email automation, are the most valuable features for us."
"The most valuable features include multi-bot architecture, UiPath Studio, and Test Manager."
"The OCR engine is a valuable feature."
"Time-saving is the biggest area that has improved for us. We had users spending lots of time trying to get data from a system and then creating a file that was going to be used for our auditing purposes, which then gets submitted online. We definitely found some issues where an end-user was pulling data from different sources and then storing that data with lots of human touching that created issues."
"Although we don't use it, document understanding for our use cases is very compelling, but it was a little cost prohibitive just out the gate. We are looking at it long-term now that we have the data filtered if we can more strategically apply it to the best data to fit it. But overall, the platform is very innovative. I don't think I can call out one particular feature. The ease of use of integrating to and from Amazon components, being a cloud-native application ourselves, has been really helpful in the development and the ease of transferring documents between our internal systems and platform."
"The tool has improved our organization by reducing operational costs through process automation and cutting FTEs. We can do more regression testing for test automation, leading to better products. It's helped minimize our on-premises footprint to some extent and aided organizational restructuring."
"Verint RPA gives our clients greater visibility into what's being done and how. It also lightens the load on the workers by automating tasks."
 

Cons

"We are not able to extract the data from the same type of PDF which is bulky in number, and scrapping is not so good."
"When it comes to document processing, they could work on more accurately identifying objects from PDF files."
"The UiPath Academy courses could be improved, there are many courses, and some are more useful than others. I would also like to see improvements in course categorization to make it easier for newcomers to learn the solution."
"The Academy classes could be improved. There should be a portal for use cases. There should be more business examples."
"There is some room for improvement in the area of error handling. I had to create a custom approach to error handling. If there were some sort of activity or workflow that could be easily dropped in to help support that, it would be good. Error handling and logging, as well as process logging would be a big help."
"We have mixed reviews for the technical support and depending on the topic, they will answer faster or slower, more personalized or not."
"There should be a little bit of a longer trial version. I know that their existing trial version is around 30 days. I think it would be very beneficial to make that a 60 day trial for active POCs."
"We used AI to predict the data modeling and report structure, but it wasn't accurate all the time. It's an evolving functionality, and I hope that it gets corrected over the course of time. The basic functionality is on par with any other software in the market, but it's not helpful for simplifying complex workflows and modules."
"Verint RPA needs a more robust toolset to create complex UIs for workers. It's probably not just this product. Almost all automation solutions have similar limitations."
 

Pricing and Cost Advice

"It is a bit expensive, but it is cheaper than Blue Prism. We have six robots in total. There are no other costs in addition to the standard licensing fees."
"Licensing should be reduced and price should be cut down a bit."
"Some of the licenses, such as for Document Understanding, are a little bit expensive. We hope that they will reduce the prices over time, but it's still something new. I understand that it cannot be given away too cheaply in the beginning."
"I understand that initially, businesses or clients might perceive UiPath as expensive."
"The Community Edition is free for everyone and you get all the features, but there is a limitation on the number of bots. The Enterprise Edition is a bit costly for the advanced features."
"If you use the cloud model of the UiPath, it will reduce a lot of the total cost. Its AI functionality hasn't enabled us much to automate more processes. Most of the time, when we propose those functions, we don't have an agreement with the client because of the license price. Currently, the license price is the major obstacle."
"Small businesses do not have the budget to purchase the UiPath license. They should provide a cheaper license option for small businesses."
"We saved a little over $600,000. That totaled to almost 19 FTEs which we ended up saving."
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
15%
Manufacturing Company
9%
Government
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Best RPA tools for IBM iSeries
I can only speak to UiPath since that is the only RPA solution that I have used. I know that there are specific packages that you can integrate into your project that is specifically made to work w...
RPA that Bots can run without centralized control?
Yes, Attended Bots which can run without centralized control Module. RPA Tools like Automation Anywhere, uiPath ,Power Automation they do support this.
How do I choose between UiPath and Microsoft Power Automate?
Microsoft‌ ‌Power‌ ‌Automate‌ ‌is‌ ‌intuitive‌ ‌and‌ ‌easy‌ ‌to‌ ‌integrate‌ ‌and‌ ‌use.‌ ‌I‌ ‌like‌ ‌that‌ ‌there‌ ‌is‌ ‌no‌ ‌coding‌ ‌experience‌ ‌necessary,‌ ‌and‌ ‌appreciate‌ ‌the‌ ‌automated‌...
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Comparisons

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Overview

 

Sample Customers

1. Accenture 2. Deloitte 3. PwC 4. IBM 5. Capgemini 6. KPMG 7. Ernst & Young 8. Infosys 9. Cognizant 10. Wipro 11. Tata Consultancy Services 12. HCL Technologies 13. Genpact 14. Tech Mahindra 15. DXC Technology 16. Atos 17. NTT Data 18. CGI 19. L&T Infotech 20. Hexaware Technologies 21. Mindtree 22. Mphasis 23. Virtusa 24. Syntel 25. Zensar Technologies 26. WNS Global Services 27. Hexaware Technologies 28. Larsen & Toubro Infotech 29. Persistent Systems 30. QuEST Global 31. Sonata Software 32. Zensar Technologies
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824,053 professionals have used our research since 2012.