ConnectWise ScreenConnect Reviews

The ability to access our servers behind the firewall with granular security. A new project required a third party consultant to access a pair of our systems and the consultant didn’t have a remote control solution (most have their own). We took a crack at ScreenConnect and we really liked what we saw and how it worked properly. While we still use MS Remote Desktop for the majority of our in-house remote control, the hosted solution fit the bill in this instance. We’re keeping it for future third party access in the future.

We were able to provide access to our consultant without granting him access to the entire network with a VPN connection, and we could limit their access to just the systems needed.

While I found the documentation to be adequate, others in our IT department did not. My immediate supervisor said it was lacking in documentation and had “too many words” to describe how to use the product when crafting instructions to send to our third party consultant who was going to connect to our system behind our firewall.

We've used it for two to three months. We trialled this product about a year ago before they offered the cloud hosted solution, and it was OK, but a little cumbersome to setup your own host. It was only for in-house IT use, so VPN and Remote Desktop filled our needs just fine.

Being public internet based, the usual connectivity issues are present, but it seemed to be fine.

We only use it on a handful of systems, so I couldn’t answer this. I would assume it should scale fine.

Technical Support wasn’t and hasn’t been needed.

We still utilize MS Remote Desktop for normal in-house remote support, but for outside access it fits the bill for us.

I found it very straight forward and easy to setup. Getting that initial access working properly for the consultant was a bit of a challenge, but it was a matter of following all the directions fully that ultimately allowed his to access the system properly.

Reasonable. It wasn’t too high that I wanted to look for alternatives, and not too cheap to make we wonder about it’s stability.

Last year I looked at several offerings for other providers. Bomgar, LogMeIn, Google Chrome Remote Desktop, UltraVNC, etc. Bomgar and LogMeIn were too expensive. Google Chrome RD seemed too cumbersome to get setup so a third party could access systems. UltraVNC was considered but I had security concerns.

SaaS Cloud Hosted was dead simple. Make sure the access rules on your firewall(s) have the right allowances in place. It does require internet access for both the host and remote machines, which can be a challenge for some setups.

We are a 100% remote company, so we use ConnectWise Control primarily for remote support. I also have a guy who goes through periodically, probably every week or so, and uses Control to pull information about all the PCs and make sure that the patch levels are showing up correctly and that we are where we said we were going to be.

Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy, so that's really where the advantage comes in for us.

There could be improvement to the remote command line tools. You can do what they call "Backstage," and run commands behind the scenes. It's a little quirky.

The solution is super stable. I have never had a problem with it. 

The solution scales well. 

We pay $85 per month for each user for a ConnectWise package with multiple solutions. 

I suggest that if you have a mobile device manager, like Intune or whatever you use to push your software out, use it to push the client out. Then every time a new device comes online, it's automatically put into ConnectWise Manage, and you can manage it right from the start.

We've never had to use tech support. The solution is just super simple and straightforward. I would rate it as a ten out of ten. 

I've had zero connectivity issues - it always connects reliably and quickly.

The only slowdown I've seen is when quality settings are set to high - and this is primarily on Windows 10 machines that show a picture on the lock-screen prior to the password entry screen. It takes a while to load the screen image in high quality, and this slows down the process of logging in (basically until it loads I can't proceed to the password screen and type it in). I usually switch it over to medium quality and that takes care of it. It would be handy if I could set a default quality, or if there is a way to black out that screen like the desktop background does.

I've been using ScreenConnect remote access for a few months now.

The CPU use on both systems has been the lowest I've seen - on par with Windows Remote Desktop and TeamViewer.

Support has also been great - great demo and help with getting things set up for the first time. Haven't needed any help since then but I feel like I can get help quickly and easily if I ever need it again.

I previously used TeamViewer and Chrome Remote Desktop. ScreenConnect beats out both as it's easier to use than Windows Remote Desktop (outside of a local network) and it's less expensive than TeamViewer. I don't think I would have stopped using TeamView if it was the same price as ScreenConnect.

The other solutions that I've tried are Chrome Remote Desktop, Windows Remote Desktop, TeamViewer, and SplashTop. I've also had my electronic health record vendor remote into my systems using LogMeIn Rescue. Chrome Remote Desktop, SplashTop, and LogMein all use and excessive amount of CPU in my opinion (usually around 30% or so on a core i5 processor - which means one core is maxed out plus some). TeamViewer, Window RD, and ScreenConnect on the other hand usually use less than 5% and seem to have even better performance.

We have some support contracts with a few companies. We use it for ticketing, for raising issues, or for the escalation of issues that fall off. We also have some third-party software for antivirus capabilities, like Bitdefender, that help us protect our platforms. 

The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours.

The backup is crucial for our customers. It's a great feature.

In general, it has awesome features. It's more than what we actually need, however, it's a great tool. We have had different RMM systems, like AVG and SolarWinds and we find that ConnectWise is the best.

The solution is a little bit complicated when you want to implement it.

That could be because of the number of features. If there was some simpler way for non-technical people to just implement it. 

The solution should update a few of its features.

We still need to get acquainted with the system. We've only been using it for a few months, so everything is still new.

We've been using the solution for four months.

It's hard to discuss stability just yet. We're new to the product and it has only been a few months. We need more time to properly evaluate it before we would be able to discuss its quality in that respect.

We have three accounts and have three or four people on the solution currently. We're still early in the process. I wouldn't be able to describe how scalable it is.

It's been probably four months since we switched from SolarWinds to ConnectWise. We also use AVG. We found that the different requirements we had were not being completely satisfied with the other systems. We switched to a solution that has all the requirements we need in one platform.

Based on what we researched and our experience on other platforms, and after talking with other companies that were using ConnectWise, we decided to move over to them to try it out.  

The initial setup was straightforward. It wasn't too complex for our team.

The deployment took us about two months in total. 

This was not just a quick installation of a software piece. We had to arrange with our customers and that sometimes takes a longer time as we have to get everything in order.

We use the solution to support our customers. We're an IT support company.

I'm not sure which version of the solution we're currently using. I believe it to be the most updated version.

I'd rate the solution eight out of ten.

We use it to support our company's customers. There are about 10 of us using it. We don't have any extensions enabled. We use both unattended access and remote support functionality.

Our company provides an application that does meeting-room collaboration, meeting organization in corporate meeting rooms. We provide configuration services, globally, to large corporations. The ability to easily remote into their environments makes money for us.

Valuable features include the 

• responsiveness 
• ability to tune up and tune down the connection
• video. 

We use it globally, so I can be on with Philippines, Singapore, Eastern Europe, wherever. Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing. You don't end up with that half-second lag as you do if you're using TeamViewer or something like that and you have a slow connection. With ConnectWise, you can tune that problem out. It is extremely useful with our customer base.

I have never had a stability problem. There was a period of a day or so once, a few months ago, when they had just become ConnectWise, that the responsiveness of their web-based servers was slow. Then they fixed that, so I'm guessing that was just the joys of rebranding.

I have not noticed any scalability issues.

We haven't needed their tech support. It's easy to understand, it works, it does what we need. The only reason I'd have to phone tech support is to tell them they have a good product.

We use them all when we have to, any of the conferencing softwares: Where the customers have their firewalls blocking out TeamViewer, or because of corporate policy, it's the only thing that they allow. The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice.

Their licensing model is good, their pricing model is good, their service is good, bandwidth is excellent. They're consistent.

We're in video conferencing, we're in collaboration, so we have used most of the products out there, and continue to, based on customer requirements. ConnectWise is a better match for our use case.

We like it. We recommend it to other companies. It's easy to use, and it's easy to understand, and it works very well.

I would just say use it.

The primary use case is to access my devices remotely, since it is simple to use and responds quickly. Four people in my organization will be using this product. We enabled the following extensions: Edit web.config appSettings, edit app.config settings, Guest Session Starter, and Translation Extension Builder.

We are primarily using unattended access. 

The product's two-factor authentication means we are not worried like before about the state of our security.

Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. A greater degree of organization is valuable to my organization, because we have many sessions to handle. Therefore, keeping track of them all would be more difficult without these features.

Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication). If I can have this, it would be improvement. It would benefit my organization because we would be able to connect with guests using PAC files in their environment, then connect to our server from a proxy environment (which uses authentication).

Once, after I had changed my security settings, the database data was corrupted.

No scalability issues.

Technical support is fine.

We previously used RemoteView.

The initial setup was straightforward.

The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions.

We evaluated ISL Light.

If you use proxies in your environment, then make sure to test out the product beforehand to see whether this product works in your environment.

Remote access. We use the Guest Session Starter extension. We have between eight and 10 people using it in our company and we use both the unattended access and remote support functionality.

Engineers have quick, usable access to clients' infrastructure, which was not so easy with GoToMeeting.

• Remote access.
• It's very easy to use.

There needs to be a way to run the agent without installing, like GoToAssist.

No issues with stability.

No issues with scalability.

Tech support has been perfect. No issues so far.

Our company used to use GoToMeeting/GoToAssist. I have also had experience with  LabTech Screenconnect. We still use GoToAssist due to Windows permissions

The initial setup was straightforward. We use cloud so there were no issues.

Negotiate. Ask for a trial period.

I did not evaluate other options, I already knew what I wanted.

Make sure you go through your requirements first.

Both my IT guy and I use it to be able to access any computer remotely. Only the two of us have access to it. We mostly use the remote support.

Recently I needed to remotely access the software at my office, and I was able to connect using the software and access the information I needed within a minute or two, rather than having to drive to the office to get into the computer system.

Being able to access any computer that's connected to it is the most important aspect. That's the reason we have the software.

I'm presuming that the software is designed as it is for a particular reason. An option I would want would want to have is a shortcut on my desktop, to click on it, and immediately be able to select which system I wanted to access and which computer in that system I wanted to access, and have fewer steps that I would have to physically go through to do so. However, I realize that to have it set up that way, there are numerous steps of security that I would have to be gotten around, and I accept the fact that I have to take three or four steps in order to get what I need.

When I have accessed software, it's worked. That's all I know. When I call my IT guy, and say, "Hey, we're having a problem," he can access what he needs and be able to see it within moments, so I don't have any problems with that.

I use it so rarely that I have not had a scalability problem, nor have I noticed my IT guy complaining about the inability to do certain things.

Once I figured out how it worked, it's not too hard. It's a matter of remembering the numerous steps that are necessary to get into the software, and then to access the particular computer that I'm interested in. My IT guy can do it much faster than I can because I only rarely have to use it.