ConnectWise ScreenConnect Reviews

Remote access. We use the Guest Session Starter extension. We have between eight and 10 people using it in our company and we use both the unattended access and remote support functionality.

Engineers have quick, usable access to clients' infrastructure, which was not so easy with GoToMeeting.

• Remote access.
• It's very easy to use.

There needs to be a way to run the agent without installing, like GoToAssist.

No issues with stability.

No issues with scalability.

Tech support has been perfect. No issues so far.

Our company used to use GoToMeeting/GoToAssist. I have also had experience with  LabTech Screenconnect. We still use GoToAssist due to Windows permissions

The initial setup was straightforward. We use cloud so there were no issues.

Negotiate. Ask for a trial period.

I did not evaluate other options, I already knew what I wanted.

Make sure you go through your requirements first.

Connecting to end-user computers, from a customer standpoint. We have two to three people using it. We primarily use remote support. We don't use the unattended access functionality nor do we have extensions installed.

We don't use it that often, probably three or four times a month. We use it to remote into customers' computers and it gives us a different option other than TeamViewer and using a paid license with TeamViewer. We use this to connect to people. But there was no improvement, per se, in our organization once we started using it.

The most valuable feature is that it was the cheapest solution. That's where it has value for me.

The biggest room for improvement is in the setup, getting it started. Figuring out how to get it all set up from scratch.

No issues with stability.

I haven't scaled it at all.

TeamViewer, but it was just a trial, and we wanted to use something for a business solution.

I thought it was a little bit difficult to set up, it was complicated. It seems a little bit difficult to set up and get started. Even the use seems a little difficult. But once you get started and understand it, it seems to be very functional.

Compared to what's out there the pricing is probably a good value.

• Ease of deployment
• It runs as a service
• If I log out of a user profile, ScreenConnect continues to run. Some remote access programs will close or disconnect when the user logs out or reboots. ScreenConnect will maintain the connection if the user logs out, which comes in handy for user switching.
• Automatically reconnects if the client is rebooted
• Has the Meeting option: This allows tech support to share their desktop with a client. This is invaluable when I am working with another support resource who needs to see my screen.
• Ability to control user input

ScreenConnect is our backup solution for remote access. For clients who do not have our MSP agent installed on their workstations, ScreenConnect allows easy connectivity.

We have recently updated our ScreenConnect server to the latest version. This significantly reduced client frustration.

The previous version of ScreenConnect was so old that it was blocked by Windows Defender, SmartScreen, and most anti-virus applications.

The newer version does not have this issue. The onscreen prompts that the user sees when installing the client are much easier to understand.

There are basically only two clicks required to initiate a remote session:

1. Elect the session you wish to join
2. Launch the executable that is downloaded

I have used ScreenConnect for six months.

We have not had any stability issues.

We have not had any scalability issues.

I have not had the need to contact support.

We have a bundled MSP product using Desktop Central as our primary agent since we require reporting.

I was not involved in the setup.

The products works well for what they are designed to do. However, if you are an MSP, you may need other software for reporting.

Remote access to client computers from browser.

We are able to remotely manage all client computers from anywhere our support team has access to a device with Internet connectivity.

The ability to autolock Windows desktop on remote computers after a remote session disconnects would be ideal.

3 months

We've had no issues with the stability.

It's been able to scale it for our needs.

Have not needed any support to date so cannot comment.

We continue to use other remote support solutions but ScreenConnect has become our default solution, especially for laptop clients.

It's straightforward and easy to setup. We simply created and installed the Screenconnect remote access client on each client computer to be managed.

Pricing and options were straightforward and cost effective for our needs.

We researched prior to evaluating any remote access solutions and decided that Screenconnect was out first choice. We initiated a trial and have not looked back at any other solutions.

The simplest advice is give it a trial. It’s easy and it works.

The most valuable features are what it's made for, to control other computers.

My business is connected to supporting computers. Of course, it helps me a lot.

At the moment, I cannot use my own domain to install it and use it with my clients. I am forced to use their domain. This is a setback for me, because the previous form of licensing I used, and they told me they no longer support it, I could actually install it on my own computer and use my own domain to access it, but now I cannot. This is one thing they could easily improve.

Another thing is that you can use a web version or you can generate a file to start to work with it. I have some technical issues with the file it generates, because sometimes it cannot install very well. It has some technical issues. It has some bugs to fix.

I first bought ScreenConnect about four or five years ago. I used a different version then, or maybe a different form of licensing. I don't know. I'm pretty satisfied so far, but of course, I have some issues with it.

As I've written, it has some stability issues. The file it generates doesn't always work. Sometimes it works just fine, but sometimes - I'm guessing because of the different operating systems, and different software configurations - it has some bugs, stability issues you might say.

I had to use their technical support once. They were very straightforward. They called me, and they helped me pretty fast to resolve my issue. I will give them a good mark on this one.

Initial setup is quite complex. It has long pages of settings, many pages of settings to change. Some settings that I require to change I cannot find there. It's complex to set up. I set it up pretty much the way I like it, but they could improve the menus, the setup.

ScreenConnect cannot be used in some circumstances. It's multi-user related. It's not very easy to use with people that don't speak English. The way you access it requires you have some basic knowledge of computers and English and so on. Some people do not have that. It's very difficult for them to start it. Other than that, I think it's okay.

I was using other products before this one, and I still use them: Ammyy Admin, TeamViewer, VNC, anything I can get my hands on. I'm using lots of related products.

I would tell someone interested in ScreenConnect the pluses and the minuses. If their needs are covered, I would recommend it. Different companies require different approaches to their clients. ScreenConnect answers most of them, but not all of them.

Being able to quickly remotely access other computers from anywhere. Supporting our other users is simple and quick to do.

Our company uses specific software, and we have a lot of users who are new to using it. ScreenConnect makes it easy to jump in and troubleshoot or do setup on the end users computer.

The only issues I’ve dealt with are display issues when the end user has a dual monitor setup. I haven't had to address it at all. It was easier to ask the end user to disconnect the second monitor than to call up customer support. I’m sure they’d have a fix I just never got that far.

We've used it for about three months.

We've had no issues with the stability.

It's scaled for our needs.

Their support is very good. The few times I have had to call up I’ve been able to talk with a real person right away and have any issues resolved. In the beginning stages I wasn’t sure which license to choose and one of the sales reps was able to explain each option to me and which would fit best for my situation.

We had a previous solution, and found that ScreenConnect was the easiest way to help an end user get to where they needed to be so we could remotely log in.

It's very simple.

Unless you are a one person operation and doing one thing at a time, start with the standard license.

We looked at LogMeIn, GoToMeeting, and a few others that I can't remember.

Just try it out. It’s always easier to get a feel for software when you’re actually using it.

Connecting with end users, remotely. There is just one user in my business and I have not enabled any extensions. We just downloaded it and I use the client from my desktop.

It allows me not to have to drive to an end-user to fix their computer. If I have internet connectivity I can usually handle it right from my office, so I like that. And so does the employer because they don't have to pay mileage. It has been a game-changer for my workflow.

The product is very easy to use. All the features are valuable.

If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use ScreenConnect on my Chrome device, it has to be on a PC. I know there are other remote services that are capable of utilizing a Chrome device, such as TeamViewer.

No issues with stability.

Scalability is great. I can add users as they are added to our system.

I have never had to call tech support.

It seemed pretty straightforward. Sean, who is a consultant on higher-end stuff, did the setup for me. I watched him do it and it seemed pretty simple.

Get it. Save time, save mileage. There are no cons, all pros. I don't know how I functioned for that half a year without it.

• Extremely user friendly
• Great performance when connecting remotely
• Many tools available to remotely reboot, send files, etc.
• Well priced

• Allowed easy connectivity to client computers
• You always have the most up-to-date version unlike Teamviewer
• Great support

Only thing I wish is that they would allow you to pick your own username. 

The username is automatically generated by ScreenConnect and you can't choose it. For instance, if I want my username to be rfrancese it can't be. My username is some mix of letters and numbers and when logging on to another computer it's very difficult to remember.