ConnectWise ScreenConnect Reviews

The ease of setting up a connection with a client.

We deal in an environment where each client has their own unique requirement in terms of remote connections. ScreenConnect now allows us to meet at least 90% of that.

The ease of use in setting up a remote unattended client.

I have now been using this for four months.

We haven't experienced any issues. Even when the client had speed limitations on broadband, ScreenConnect just dealt with it.

No issues have been encountered to date.

I can’t say as I haven’t needed them yet. The service just works.

I have been using a number of different solutions, swapping between GoToMeeting, TeamViewer and Remote Assist. The main reason that I switched was cost, and then I discovered how easy it is to use ScreenConnect.

The initial setup was a breeze; easy and quick. The most complex thing that I have encountered was to find the right image sizes for our company logos. The whole system is now personalized for us, and our clients see our branding. This was very easy to setup and configure.

In terms of pricing, this has been the most affordable, reliable and convenient remote assistance software/service that I have come across. There is a number of cheaper guys out there, but with the backing of ConnectWise, you know that you are in good hands.

We also looked at GotoMeeting and TeamViewer.

Enjoy the product.

The ability to directly control a computer without having to worry about remote login on the destination computer.

The file transfer function could be a little more robust for multi-file transfers.

I have been using ScreenConnect for about three months now.

I've had no issues whatsoever, the application is very easy to deploy and very responsive.

The services scales very easily and adding additional seats is, thankfully, very simple.

I would give them 10/10 as they have been quick to respond to any inquiries I have had.

The installs are simplistic and quick. Just download the client and install with minimal prompts.

The fee for the number of seats is very fair and actually cheaper than some of their competitors.

I tried GoToMyPC and TeamViewer.

It's worth using over the others because it makes unattended remote access faster and simpler than the other products I tried.

Remote access on all devices.

Better than TeamViewer and useful for fixing problems remotely.

They could provide a toolbox for the plan I'm on.

I've used it for a few months.

No.

No.

Haven't needed it.

TeamViewer, which was too expensive for the features.

Yes, straightforward, because I just clicked on what I wanted and all options were easy to setup.

I haven't advised others yet, but have found it great for my uses.

TeamViewer, LogMeIn.

Go get it. It's great!

We are using this product as a Managed Services Provider. Two people in our business use this product. We use both the unattended access functionality and remote support.

The console is okay at best. The recent redesign has made it slower and basically worthless.

Remote support is efficient and easy for our end users to receive support.

Control is the only product which is worthwhile from ConnectWise.

Speed is a major factor in Automate, and the control panel is horribly slow.

No stability issues.

No scalability issues.

Support for Control is good, but support for Automate is a joke.

We did not use a previous solution.

The initial setup is fairly straightforward.

Pricing is fair for Control and the licensing is simple. 

Automate is brutally overpriced and the licensing term is something I would never enter into again. I am counting the days until I can dump the Automate software.

We did not evaluate any other solutions.

If your looking at anything aside from Control, keep looking.

Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location.

I am able to support our remote users. This has been a great help.

Mobile interface.

I've used this solution for four months.

No.

No.

N/A.

Yes, I used TeamViewer and I found theirs to be a little less friendly and more expensive.

Good price and works well.

Yes, TeamViewer, and a couple of others; Splashtop, LogMeIn, etc.