Crossbeam Reviews

My main use case is driving cross-partner revenue through Crossbeam. We use it for account mapping and Crossbeam Copilot to identify our ICP and key contacts within our ideal customer profiles. We use Partner Impact to determine how to accelerate our current opportunities and replicate our success across our partner ecosystem. Crossbeam has supercharged our partner account development and revenue coming from our partner ecosystem.

A recent project involved mapping via Crossbeam Account Mapping to migrate from spreadsheets where we were previously integrating pipeline matches to opportunities in our ecosystem via our Salesforce CRM. We wanted to transition from Excel spreadsheets to Crossbeam and have it identify growth and partner-overlapped opportunities for our sales team to pursue, rather than using manual and error-prone methods in spreadsheets. Crossbeam revolutionized and transformed how we conduct account mapping by creating a unified workflow within the database itself that Crossbeam provides.

The best features are Crossbeam AI and Crossbeam Account Mapping capability. Crossbeam also has a great overall capability set around its integrations, offering many out-of-the-box integrations. Crossbeam embeds ecosystem data to expand our ICP and addressable market, leading to cross-pollination between sales and marketing.

Crossbeam Account Mapping is the tool and capability used most by our go-to-market teams, saving significant manual processes and back-and-forth communication between email, collaboration tools, and Excel spreadsheets by integrating all workflows into a single unified Crossbeam database. Crossbeam AI has enabled us to surface and bring context to our ecosystem intelligence by surveying our CRM and all the integrations we have with Crossbeam, allowing us to query and ask questions of our database in an agentic AI fashion.

Crossbeam can continue to increase their out-of-the-box integrations across CRMs and ERP systems, as well as AI-forward platforms coming into various functions. Rather than focusing efforts solely across go-to-market channels, they should also integrate feedback across long-range planning, product, and engineering.

I have been using Crossbeam in my current role for two years, and I also used Crossbeam at a previous company, Miro, for two and a half years.

Crossbeam is very stable. We have not had any issues with it over the last two years.

Crossbeam is very scalable. We started using Crossbeam across our partner set of 15 partners over the first three to four months, and then we rolled out Crossbeam across our more than 150 partners worldwide.

Customer support has been great. Our customer success manager is fantastic, and we meet with her at least once a month while maintaining constant communication via Slack.

We have gotten all of our questions and pertinent items answered, and the onboarding has also been fantastic.

Positive

We were using ZoomInfo for our sales and partner ecosystem development and data. We switched over from ZoomInfo to Crossbeam because Crossbeam was the most comprehensive solution in terms of the functionality it offered.

We have seen significant return on investment with Crossbeam. We have increased upwards of 21% in terms of total enterprise value across our partners with Crossbeam. We have seen time savings of upwards of 16 to 20% per week in terms of manual inputs within Excel and our collaboration tools that can now be completed in Crossbeam itself.

Since we adopted Crossbeam two years ago, we have increased our partner influence revenue by about 135% in growth. We have seen upwards of 26% increase in year-over-year partner source revenue growth, and overall, we have seen 21% higher annual contract values.

Pricing and packaging for Crossbeam is easy to understand and get up and running. They have four different tiers: Free, Connector, Supernode, and Enterprise. We are at the Enterprise tier, which is their most expansive tier. We have custom pricing that includes a platform fee, full access seats, full sales seats, and access to starting with over 100,000 unique record exports. We have a significant discount that brings us to a per user per month price.

In addition to ZoomInfo, I evaluated PartnerStack, Impartner, PRM, and PartnerTap.

Crossbeam is essential to our overall go-to-market workflows because it has the ability to transform lead generation, accelerate our deals, and build our ecosystem across our channel partners and tech partners. It also has tremendous value for our sales and marketing teams overall, including RevOps and customer success.

Crossbeam has helped my organization deliver predictable revenue across our channel and tech partners and accelerate our growth across our partner ecosystem. Crossbeam has served as the partner ecosystem platform across all of our partner channel and sales teams and has been a great partner for our broader go-to-market and marketing functions, including RevOps. It has been a great platform for account mapping and team buying intelligence.

Crossbeam has been a fantastic ecosystem partner. It is the most comprehensive ecosystem platform software that I have utilized, and it has been revolutionary and visionary when it comes to industry research availability, data cleaning, data segmentation, and filtering.

Crossbeam compared to other solutions I have utilized, including ZoomInfo, LinkedIn Sales Navigator, PartnerStack, is the most comprehensive platform for ecosystem development and partnerships, and it has the most out-of-the-box integrations across tools I currently use. This makes partner relationship management seamless.

I recommend doing your homework across other partner ecosystem platforms to ensure they have the right integrations across the partners you are leveraging and the cloud ecosystem providers. Review review sites, ask for customer testimonials, and gather use cases similar to what you are looking to deploy. Perform comprehensive research before deciding on the right partner for you. I would rate this product a 10 out of 10.

My main use case for Crossbeam at Financial Times is to connect with partners and potential partners in order to uncover overlapping accounts. Crossbeam allows us to map accounts between us and the partner and only reveals information when the match stroke overlap is found. Crossbeam allows us to easily see overlaps for current customers, prospect and target accounts, and open opportunities.

The best features Crossbeam offers are frictionless onboarding and ease of getting started with new partners. It also provides intuitive reporting of overlapping accounts, flexibility to export to CSV, ability to connect with Salesforce to keep account lists dynamic, while also allowing the option to use CSV uploads.

Out of the features I mentioned, frictionless onboarding and ease of getting started with new partners are what I find myself using the most, which impacts my workflow positively. The intuitive and user-friendly UI is another excellent feature of Crossbeam.

Crossbeam has impacted my organization positively as it has been a great tool, providing seamless connection to partners and potential partners. Salesforce integration for keeping account lists up to date, metrics for viewing overlaps with partners, ability to export reports to manipulate in other tools, and easy team management through inviting coworkers have been significant improvements since using it. Crossbeam improves efficiency, and we have been able to close more deals.

Crossbeam can be improved by establishing sharing settings for each specific partner, which could be more intuitive and easy to check. Some of the navigation can be slightly confusing as it seems there are multiple ways to view the same information within the platform. I give it a nine out of ten because establishing sharing settings for each specific partner could be more intuitive and easy to check.

I have been using Crossbeam for the past five years, even in my previous organization.

Crossbeam is very stable.

Crossbeam handles growth and increased usage well, demonstrating its scalability.

I find that customer support is very responsive and proactive, and I have had positive experiences with their support team.

I previously used Jira Software and also Heap.

I have seen a return on investment from Crossbeam as it allows us to quickly assess opportunities with potential partners and fits directly into prioritization for our integration and partnership strategy. It also solves the challenge of keeping account data private that we do not want to share and enables us to easily share the information that is beneficial to both parties.

The price is very cost-effective and affordable based on my experience with pricing, setup cost, and licensing.

Before choosing Crossbeam, I evaluated other options such as Optimizely Full Stack.