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Dialogue Reviews

Vendor: Dialogue
4.8 out of 5
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What is Dialogue?

Automated content generation & personalisation at scale. Harness the power of AI and own a richer, smarter and more powerful shopping experience starting today.
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Buyer's Guide
Adobe Target vs. Dialogue
April 2025
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Helped 849,475 peers since 2012

Dialogue mindshare

As of April 2025, the mindshare of Dialogue in the Personalization Engines category stands at 0.4%, up from 0.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Personalization Engines
 
 
Key learnings from peers

Valuable Features

  • "Dialogue's personalization capabilities offer suggestions and recommendations specifically targeted to each shopper. The buyer's experience on our site is positive because we have over 4,000 products. While browsing through the website, Dialogue shows them the right product very quickly. This makes their life easier, therefore increasing their chances of purchasing."
  • "The content is embedded into the page. It is a seamless recommendation and the customer doesn't know it comes from a different source."

Room for Improvement

  • "Dialogue needs to have a dedicated Magento extension. This would have made our integration much easier."
  • "Dialogue needs to find more ways to have people engage with it. When customers' engagement is increased, it's amazing. At the moment, only about 10 percent of the traffic engages with it. We need it to be higher. If we can have more people use it in their journey, that definitely would make the general conversion rate higher."

Pricing

  • "It is expensive."
  • "It makes economical sense. Our customers are happy with the pricing."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Dialogue Buyer's Guide for additional reliable information.

Dialogue customers

L'Occitane, Sabon, GA-DE, :story

Product Categories

Product Categories
Personalization Engines
 

Dialogue reviews

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TM
Head Of Ecommerce at Brillianteers
Verified user of Dialogue
Dec 6, 2020
Product version discussed: SaaS
Shows customers the right product quickly, increasing their chances of purchase

Pros

"Dialogue's personalization capabilities offer suggestions and recommendations specifically targeted to each shopper. The buyer's experience on our site is positive because we have over 4,000 products. While browsing through the website, Dialogue shows them the right product very quickly. This makes their life easier, therefore increasing their chances of purchasing."

Cons

"Dialogue needs to have a dedicated Magento extension. This would have made our integration much easier."

What is our primary use case?

We sell affordable diamond jewelry with a website. Dialogue has a smart AI way of showing videos, photos, and product recommendations to customers browsing the site, according to their browsing history and popular products on our website. 

What is most valuable?

We only use two features:

  1. The automatic product recommender on the product page.
  2. The dynamic banner on the category page. 

We use those two features and both of them seem to be working very well. We are simply measuring the increase in conversion rate by putting those two features on the website. By using the system, we can separate and see which one works better. Also by using our analytics, we can see which feature generates more engagement from customers, and both of them are working well.

Dialogue's personalization capabilities offer suggestions and recommendations specifically targeted to each shopper. The buyer's experience on our site is positive because we have over 4,000 products. While browsing through the website, Dialogue shows them the right product very quickly. This makes their life easier, therefore increasing their chances of purchasing.

The solution’s AI delivers the relevant messages at each step of the buyer’s journey in real time. It shows the customer the right product quickly, saving them time to browse the site and avoid looking at too many options. That is its biggest advantage. We want the customer to see the product of their choice as soon as possible while seeing as few as possible other products on the way. This is why Dialogue works well.

*Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Read full review (924 words)
GD
eCommerce Expert with self employed
Verified user of Dialogue
Nov 4, 2020
Product version discussed: SaaS
Embeds itself into the content in a seamless way

Pros

"The content is embedded into the page. It is a seamless recommendation and the customer doesn't know it comes from a different source."

Cons

"Dialogue needs to find more ways to have people engage with it. When customers' engagement is increased, it's amazing. At the moment, only about 10 percent of the traffic engages with it. We need it to be higher. If we can have more people use it in their journey, that definitely would make the general conversion rate higher."

What is our primary use case?

Dialogue is a sales solution. We use it to increase the conversion rate for an eCommerce website.

How has it helped my organization?

The main thing is it increases conversion rates.

Dialogue creates a personalized journey for shoppers on a website, rather than just segmenting them into group. Each customer sees the product based on the recommendation of his journey. The platform provides the most relevant product for each customer based on many different elements, and Dialogue has everything based on an AI. For any customer who interacts with the platform or product, you can see an increase in conversions, which are dramatically higher.

It is a big deal in eCommerce if you have a dealer point code, like increasing conversions, with a site that has a lot of traffic.

Dialouge's personalization capabilities offer suggestions and recommendations specifically targeted for each shopper. For example, the buyer may have to decide from 6,000 different products in each category. For each product, the solution is just bringing the customer the most relevant product, which makes their decisions easier. With a 98 percent of customers, they leave eCommerce sites without making a purchase. Therefore, everything that you can do to help them to make a decision on the spot is a big deal. A recommendation helps in any kind of eCommerce. 

*Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Read full review (1008 words)