I use ExtremeWireless for education, hospitality, and banking. The solution has multiple applications.
A highly scalable product that can be used for wireless security solution
Pros and Cons
- "The wireless security solution is the most valuable feature of ExtremeWireless."
- "The solution must include integrated IoT solutions on their wireless APs."
What is our primary use case?
What is most valuable?
The wireless security solution is the most valuable feature of ExtremeWireless. I do not recommend ExtremeWireless for the hospitality sector because it lacks many features. However, I highly recommend the solution for the banking and education sectors because of the wireless security solution it specifically provides for people who are very concerned about wireless security. The product has a dedicated solution called air defense.
What needs improvement?
The solution must include integrated IoT solutions on their wireless APs.
For how long have I used the solution?
I have been working with ExtremeWireless for about three years.
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ExtremeWireless
December 2024
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What do I think about the stability of the solution?
ExtremeWireless is quite a stable solution. Sometimes we face bugs and issues with the firmware. The updates for the on-prem are not frequent, which affects the stability of the solution.
I rate ExtremeWireless an eight out of ten for stability.
What do I think about the scalability of the solution?
ExtremeWireless is a very scalable solution. We have six mega projects using the solution.
I rate ExtremeWireless a nine out of ten for scalability.
How are customer service and support?
The solution's technical support needs improvement. The response time and qualification of the support team need to be improved. Extreme has a lot of products that are still fragmented between the integration of the companies they acquired.
It has an inconsistent system till now, which is still not universal. I'm dealing with multiple companies under one name, but the support team still lacks enough experience to handle all these different solutions under one name.
How was the initial setup?
The solution's initial setup for the cloud solution is straightforward, but it is a lot of pain for the on-prem solution.
What about the implementation team?
The solution's deployment takes 10 to 15 minutes for the cloud and about one hour for on-premises. The solution's deployment for the cloud is a straightforward process. We use the serial numbers to the cloud solution, connect the AP to an internet source, and it goes online after a while.
However, the on-premises deployment is a little bit more tricky. For the on-premises deployment, we need to configure the AP to connect to the cloud, then reconfigure it to connect to the on-prem again, then change the firmware to be connected to the on-prem, and then run it.
Two engineers are enough for the maintenance and deployment of ExtremeWireless.
What's my experience with pricing, setup cost, and licensing?
There is no perpetual license on ExtremeWireless. It's not like Ruckus, which has an on-prem perpetual license. ExtremeWireless is subscription-based for both cloud and on-prem solutions, and it's quite expensive. Customers just need to pay for the license and support.
What other advice do I have?
Overall, I rate ExtremeWireless an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Head of Information technologies systems department at a manufacturing company with 51-200 employees
Stable, but licensing model could improve
Pros and Cons
- "The stability of the solution has been fine."
What is our primary use case?
We use ExtremeWireless for our networks in our stores, logistic center, and head office.
For how long have I used the solution?
I have been using ExtremeWireless for approximately 15 years.
What do I think about the stability of the solution?
The stability of the solution has been fine.
How are customer service and support?
We have not needed support.
How was the initial setup?
The full deployment of the solution took approximately two weeks.
What about the implementation team?
We have two engineers that do the implementation and maintenance of the solution. We used an integrator for the implementation.
What's my experience with pricing, setup cost, and licensing?
Our access points device is at its end of life. I can buy one more and then I must buy a new device, but if it is a new device it will not support the old virtual appliance. I would need to upgrade our virtual appliance to the next version or build a new virtual appliance with new devices, and it's not good for us. The overall licensing subscription could be better.
We are on an annual license for the use of this solution. Typically when we build a new store, we buy approximately 30 access points with licenses.
Which other solutions did I evaluate?
We have recently evaluated Huawei, Cisco, and Aruba solutions.
What other advice do I have?
We are n the process of deciding if we are going to switch to another solution such as Huawei, Cisco, or Aruba.
I rate ExtremeWireless a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
ExtremeWireless
December 2024
Learn what your peers think about ExtremeWireless. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
Senior Manager, Information Technology at a university with 201-500 employees
Quick and easy to deploy with good scalability
Pros and Cons
- "It's reliable and works well. It's pretty stable."
- "The solution should offer better support."
What is our primary use case?
We primarily use the solution for wireless coverage.
What is most valuable?
The solution doesn't have any issues. It's reliable and works well. It's pretty stable.
The solution scales well.
The installation process is pretty easy and the deployment is fast.
What needs improvement?
The solution should offer better support. It's not as good as it could be right now.
For how long have I used the solution?
We've been using the solution for five years or so. It's been a while at this point.
What do I think about the stability of the solution?
The stability is pretty good. If there are any issues, we are able to easily deal with them.
What do I think about the scalability of the solution?
The product is scalable. We can expand it when we need to.
At our company, we have 500 users on the solution.
How are customer service and technical support?
We would prefer it if the support was a bit better. It could be faster. We find it's not as good as, for example, Cisco.
Which solution did I use previously and why did I switch?
We also have experience using Cisco. We find their support better. We also use HPE solutions.
How was the initial setup?
We found the installation process to be simple. It's straightforward and not difficult by any means.
The deployment is also fast and takes maybe two to three hours or so.
What about the implementation team?
We were able to handle the deployment ourselves with the help of technical support.
What's my experience with pricing, setup cost, and licensing?
You do need to pay a licensing fee. Currently, we are upgrading. We pay an annual licensing fee.
What other advice do I have?
I cannot speak to the exact version number we are using at this time.
I'd rate the solution at an eight out of ten. We're quite happy with its capabilities.
So far, I would recommend the product to other organizations.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Reliable product for a simple setup process
Pros and Cons
- "The product's price is competitive. It is an impressive and reliable product."
- "They could provide different product models. Additionally, there could be a feature to manage devices."
What is our primary use case?
We use the application to deploy a new setup and for the data migration.
What is most valuable?
The product's price is competitive. It is an impressive and reliable product.
What needs improvement?
They could provide different product models. Additionally, there could be a feature to manage devices.
For how long have I used the solution?
We have been using ExtremeWireless for the last five years. At present, we are using the latest version.
What do I think about the stability of the solution?
I rate the product's stability a nine out of ten.
What do I think about the scalability of the solution?
I rate the product's scalability a nine out of ten. It is suitable for medium-sized businesses.
How was the initial setup?
The initial setup is simple. However, the complexity depends on specific project requirements.
What's my experience with pricing, setup cost, and licensing?
I rate the product's pricing a three or four out of ten.
What other advice do I have?
I recommend ExtremeWireless to others and rate it an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Consultant
CEO at a tech services company with 201-500 employees
Simple implementation, simple to scale, and great support
Pros and Cons
- "ExtremeWireless is a flexible solution."
- "The user interface of ExtremeWireless could be better. It is not user-friendly."
What is our primary use case?
We use ExtremeWireless for internet conductivity.
How has it helped my organization?
Extreme Wireless has helped out organizations because of its flexibility. We can easily configure multiple SSIDs. It gave us the option to provide a separate connection for our guests and our team. Additionally, it has given us the ability to segregate our network. People don't have access to a specific server if they don't have the restriction level to see them.
What is most valuable?
ExtremeWireless is a flexible solution.
What needs improvement?
The user interface of ExtremeWireless could be better. It is not user-friendly.
In the future release, they could improve by making an easier way to work on an extender for existing wireless networks.
For how long have I used the solution?
I have been using ExtremeWireless for approximately one year.
What do I think about the stability of the solution?
ExtremeWireless is very reliable and stable. We didn't have any problems throughout the year.
What do I think about the scalability of the solution?
We are not that dynamic in terms of employee number, or employee count. We haven't had the need to grow or shrink in size. However, scalability is very easy. You only need to add the serial number for the access point on the cloud and it will use the same settings and configuration, everything will be ready without touching anything.
How are customer service and support?
I would rate the support from Extreme Wireless a five out of five.
How was the initial setup?
The initial setup of ExtremeWireless is straightforward. The time it takes for the implementation depends on the complexity of what is needed to be configured. If you want something straight out of the box, you can have it ready in maybe 10, or 15 minutes. If you want to build something complex regarding multiple networks, multiple SSIDs, or some kind of security measure, you will need a couple of hours.
What about the implementation team?
We did the implementation in-house. The solution does not require maintenance.
What's my experience with pricing, setup cost, and licensing?
I rate the price of Extreme Wireless a three out of five.
What other advice do I have?
I rate ExtremeWireless a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Logistics Supervisor at Andromeda Distribution Corporation
No cloud access, expensive, but reliable
Pros and Cons
- "ExtremeWireless has good performance."
- "The ExtremeWireless WiNG Access Point on-premise is not as good as the cloud and many of my customers are switching. It is easier for my clients to manage everything from the cloud. I currently use a model of the controller that does not support any cloud functionality."
What is our primary use case?
I am using ExtremeWireless for network access in my organization.
What is most valuable?
ExtremeWireless has good performance.
What needs improvement?
The ExtremeWireless WiNG Access Point on-premise is not as good as the cloud and many of my customers are switching. It is easier for my clients to manage everything from the cloud. I currently use a model of the controller that does not support any cloud functionality.
For how long have I used the solution?
I have been using ExtremeWireless for approximately three years.
What do I think about the stability of the solution?
ExtremeWireless is a stable solution.
What do I think about the scalability of the solution?
We have approximately 30 people using this solution.
How are customer service and support?
The technical from ExtremeWireless has been good.
Which solution did I use previously and why did I switch?
I have used other brands of solutions previously.
How was the initial setup?
The initial setup is not complicated.
What's my experience with pricing, setup cost, and licensing?
The price of the solution overall is expensive. Additionally, the controller and license are expensive. We pay for an annual subscription.
What other advice do I have?
I would recommend this solution to others.
I rate ExtremeWireless a four out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Team Leader Solution Specialists at a tech services company with 1,001-5,000 employees
The fabric completely integrates with wireless
Pros and Cons
- "In terms of the most valuable features, I like the integration with the fabric. The network fabric completely integrates with wireless as well."
- "In the next release, I would like to see more security features."
What is our primary use case?
The version that we install depends on the customer. ExtremeWireless has two different types. There are the campus and cloud options. We mostly focus on the campus option.
ExtremeWirless is good for every enterprise ogranization.
It's a set of network management tools.
What is most valuable?
In terms of the most valuable features, I like the integration with the fabric. The network fabric completely integrates with wireless as well. You can fully automate the installation and integration of the switching and the device portfolio within one fabric and management framework.
What needs improvement?
In the next release, I would like to see more security features.
For how long have I used the solution?
I have been using ExtremeWireless for about five years.
What other advice do I have?
I would rate Extreme Wireless a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
CEO at a tech services company with 201-500 employees
A stable and secure solution that is straightforward to implement
Pros and Cons
- "The security is very good."
- "The current product line is very high-level and is well suited for enterprise-level organizations, but they need a more cost-effective solution for smaller businesses."
What is our primary use case?
This product is typically used to cover normal Wi-Fi applications, such as the hospitality sector or small companies. We have been involved in lots of projects where we have installed this solution for our clients.
What is most valuable?
This is part of an all-in-one solution for voice and wireless data. It has all of the basic features that the customers need.
The security is very good.
What needs improvement?
The current product line is very high-level and is well suited for enterprise-level organizations, but they need a more cost-effective solution for smaller businesses.
For how long have I used the solution?
We began using this solution when it was Avaya Wireless, starting about ten years ago.
What do I think about the stability of the solution?
This product is very stable.
What do I think about the scalability of the solution?
This solution scales very well. We have not yet had problems scaling up to the number of access points that are needed. Our customers are a mix of medium-sized and enterprise-level businesses.
How are customer service and technical support?
The technical support is good. Their team is very helpful if you need it.
Which solution did I use previously and why did I switch?
I have also worked with similar products from Aruba.
How was the initial setup?
The initial setup is straightforward, typically taking about an hour to deploy. As long as the access points have been installed and are powered up, it takes about an hour to configure.
What about the implementation team?
Our in-house team deploys this solution for our clients. Typically, two or three people are involved, depending on the size of the project.
What other advice do I have?
With the inception of the Extreme Cloud, we are now in the process of migrating all of our customers to that cloud-based deployment.
Concerning Extreme Wireless, our customers are happy and I haven't had any specific requests for new features.
My advice for anybody who is implementing this solution is to take the required training.
I would rate this solution a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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Updated: December 2024
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