I use ExtremeWireless for education, hospitality, and banking. The solution has multiple applications.
A highly scalable product that can be used for wireless security solution
Pros and Cons
- "The wireless security solution is the most valuable feature of ExtremeWireless."
- "The solution must include integrated IoT solutions on their wireless APs."
What is our primary use case?
What is most valuable?
The wireless security solution is the most valuable feature of ExtremeWireless. I do not recommend ExtremeWireless for the hospitality sector because it lacks many features. However, I highly recommend the solution for the banking and education sectors because of the wireless security solution it specifically provides for people who are very concerned about wireless security. The product has a dedicated solution called air defense.
What needs improvement?
The solution must include integrated IoT solutions on their wireless APs.
For how long have I used the solution?
I have been working with ExtremeWireless for about three years.
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ExtremeWireless
November 2024
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814,649 professionals have used our research since 2012.
What do I think about the stability of the solution?
ExtremeWireless is quite a stable solution. Sometimes we face bugs and issues with the firmware. The updates for the on-prem are not frequent, which affects the stability of the solution.
I rate ExtremeWireless an eight out of ten for stability.
What do I think about the scalability of the solution?
ExtremeWireless is a very scalable solution. We have six mega projects using the solution.
I rate ExtremeWireless a nine out of ten for scalability.
How are customer service and support?
The solution's technical support needs improvement. The response time and qualification of the support team need to be improved. Extreme has a lot of products that are still fragmented between the integration of the companies they acquired.
It has an inconsistent system till now, which is still not universal. I'm dealing with multiple companies under one name, but the support team still lacks enough experience to handle all these different solutions under one name.
How was the initial setup?
The solution's initial setup for the cloud solution is straightforward, but it is a lot of pain for the on-prem solution.
What about the implementation team?
The solution's deployment takes 10 to 15 minutes for the cloud and about one hour for on-premises. The solution's deployment for the cloud is a straightforward process. We use the serial numbers to the cloud solution, connect the AP to an internet source, and it goes online after a while.
However, the on-premises deployment is a little bit more tricky. For the on-premises deployment, we need to configure the AP to connect to the cloud, then reconfigure it to connect to the on-prem again, then change the firmware to be connected to the on-prem, and then run it.
Two engineers are enough for the maintenance and deployment of ExtremeWireless.
What's my experience with pricing, setup cost, and licensing?
There is no perpetual license on ExtremeWireless. It's not like Ruckus, which has an on-prem perpetual license. ExtremeWireless is subscription-based for both cloud and on-prem solutions, and it's quite expensive. Customers just need to pay for the license and support.
What other advice do I have?
Overall, I rate ExtremeWireless an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Senior Manager, Information Technology at a university with 201-500 employees
Quick and easy to deploy with good scalability
Pros and Cons
- "It's reliable and works well. It's pretty stable."
- "The solution should offer better support."
What is our primary use case?
We primarily use the solution for wireless coverage.
What is most valuable?
The solution doesn't have any issues. It's reliable and works well. It's pretty stable.
The solution scales well.
The installation process is pretty easy and the deployment is fast.
What needs improvement?
The solution should offer better support. It's not as good as it could be right now.
For how long have I used the solution?
We've been using the solution for five years or so. It's been a while at this point.
What do I think about the stability of the solution?
The stability is pretty good. If there are any issues, we are able to easily deal with them.
What do I think about the scalability of the solution?
The product is scalable. We can expand it when we need to.
At our company, we have 500 users on the solution.
How are customer service and technical support?
We would prefer it if the support was a bit better. It could be faster. We find it's not as good as, for example, Cisco.
Which solution did I use previously and why did I switch?
We also have experience using Cisco. We find their support better. We also use HPE solutions.
How was the initial setup?
We found the installation process to be simple. It's straightforward and not difficult by any means.
The deployment is also fast and takes maybe two to three hours or so.
What about the implementation team?
We were able to handle the deployment ourselves with the help of technical support.
What's my experience with pricing, setup cost, and licensing?
You do need to pay a licensing fee. Currently, we are upgrading. We pay an annual licensing fee.
What other advice do I have?
I cannot speak to the exact version number we are using at this time.
I'd rate the solution at an eight out of ten. We're quite happy with its capabilities.
So far, I would recommend the product to other organizations.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
ExtremeWireless
November 2024
Learn what your peers think about ExtremeWireless. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
814,649 professionals have used our research since 2012.
CEO at a tech services company with 201-500 employees
Simple implementation, simple to scale, and great support
Pros and Cons
- "ExtremeWireless is a flexible solution."
- "The user interface of ExtremeWireless could be better. It is not user-friendly."
What is our primary use case?
We use ExtremeWireless for internet conductivity.
How has it helped my organization?
Extreme Wireless has helped out organizations because of its flexibility. We can easily configure multiple SSIDs. It gave us the option to provide a separate connection for our guests and our team. Additionally, it has given us the ability to segregate our network. People don't have access to a specific server if they don't have the restriction level to see them.
What is most valuable?
ExtremeWireless is a flexible solution.
What needs improvement?
The user interface of ExtremeWireless could be better. It is not user-friendly.
In the future release, they could improve by making an easier way to work on an extender for existing wireless networks.
For how long have I used the solution?
I have been using ExtremeWireless for approximately one year.
What do I think about the stability of the solution?
ExtremeWireless is very reliable and stable. We didn't have any problems throughout the year.
What do I think about the scalability of the solution?
We are not that dynamic in terms of employee number, or employee count. We haven't had the need to grow or shrink in size. However, scalability is very easy. You only need to add the serial number for the access point on the cloud and it will use the same settings and configuration, everything will be ready without touching anything.
How are customer service and support?
I would rate the support from Extreme Wireless a five out of five.
How was the initial setup?
The initial setup of ExtremeWireless is straightforward. The time it takes for the implementation depends on the complexity of what is needed to be configured. If you want something straight out of the box, you can have it ready in maybe 10, or 15 minutes. If you want to build something complex regarding multiple networks, multiple SSIDs, or some kind of security measure, you will need a couple of hours.
What about the implementation team?
We did the implementation in-house. The solution does not require maintenance.
What's my experience with pricing, setup cost, and licensing?
I rate the price of Extreme Wireless a three out of five.
What other advice do I have?
I rate ExtremeWireless a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Logistics Supervisor at Andromeda Distribution Corporation
No cloud access, expensive, but reliable
Pros and Cons
- "ExtremeWireless has good performance."
- "The ExtremeWireless WiNG Access Point on-premise is not as good as the cloud and many of my customers are switching. It is easier for my clients to manage everything from the cloud. I currently use a model of the controller that does not support any cloud functionality."
What is our primary use case?
I am using ExtremeWireless for network access in my organization.
What is most valuable?
ExtremeWireless has good performance.
What needs improvement?
The ExtremeWireless WiNG Access Point on-premise is not as good as the cloud and many of my customers are switching. It is easier for my clients to manage everything from the cloud. I currently use a model of the controller that does not support any cloud functionality.
For how long have I used the solution?
I have been using ExtremeWireless for approximately three years.
What do I think about the stability of the solution?
ExtremeWireless is a stable solution.
What do I think about the scalability of the solution?
We have approximately 30 people using this solution.
How are customer service and support?
The technical from ExtremeWireless has been good.
Which solution did I use previously and why did I switch?
I have used other brands of solutions previously.
How was the initial setup?
The initial setup is not complicated.
What's my experience with pricing, setup cost, and licensing?
The price of the solution overall is expensive. Additionally, the controller and license are expensive. We pay for an annual subscription.
What other advice do I have?
I would recommend this solution to others.
I rate ExtremeWireless a four out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Team Leader Solution Specialists at a tech services company with 1,001-5,000 employees
The fabric completely integrates with wireless
Pros and Cons
- "In terms of the most valuable features, I like the integration with the fabric. The network fabric completely integrates with wireless as well."
- "In the next release, I would like to see more security features."
What is our primary use case?
The version that we install depends on the customer. ExtremeWireless has two different types. There are the campus and cloud options. We mostly focus on the campus option.
ExtremeWirless is good for every enterprise ogranization.
It's a set of network management tools.
What is most valuable?
In terms of the most valuable features, I like the integration with the fabric. The network fabric completely integrates with wireless as well. You can fully automate the installation and integration of the switching and the device portfolio within one fabric and management framework.
What needs improvement?
In the next release, I would like to see more security features.
For how long have I used the solution?
I have been using ExtremeWireless for about five years.
What other advice do I have?
I would rate Extreme Wireless a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
CEO at a tech services company with 201-500 employees
A stable and secure solution that is straightforward to implement
Pros and Cons
- "The security is very good."
- "The current product line is very high-level and is well suited for enterprise-level organizations, but they need a more cost-effective solution for smaller businesses."
What is our primary use case?
This product is typically used to cover normal Wi-Fi applications, such as the hospitality sector or small companies. We have been involved in lots of projects where we have installed this solution for our clients.
What is most valuable?
This is part of an all-in-one solution for voice and wireless data. It has all of the basic features that the customers need.
The security is very good.
What needs improvement?
The current product line is very high-level and is well suited for enterprise-level organizations, but they need a more cost-effective solution for smaller businesses.
For how long have I used the solution?
We began using this solution when it was Avaya Wireless, starting about ten years ago.
What do I think about the stability of the solution?
This product is very stable.
What do I think about the scalability of the solution?
This solution scales very well. We have not yet had problems scaling up to the number of access points that are needed. Our customers are a mix of medium-sized and enterprise-level businesses.
How are customer service and technical support?
The technical support is good. Their team is very helpful if you need it.
Which solution did I use previously and why did I switch?
I have also worked with similar products from Aruba.
How was the initial setup?
The initial setup is straightforward, typically taking about an hour to deploy. As long as the access points have been installed and are powered up, it takes about an hour to configure.
What about the implementation team?
Our in-house team deploys this solution for our clients. Typically, two or three people are involved, depending on the size of the project.
What other advice do I have?
With the inception of the Extreme Cloud, we are now in the process of migrating all of our customers to that cloud-based deployment.
Concerning Extreme Wireless, our customers are happy and I haven't had any specific requests for new features.
My advice for anybody who is implementing this solution is to take the required training.
I would rate this solution a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
IT Production Engineer at a consultancy with 201-500 employees
Easy to manage, good technical support, and scalable
Pros and Cons
- "The solution is easy to use and manage. Overall it is very simple to understand and users do not know it is a cloud solution."
- "The reports could prove in ExtremeWireless. However, we are in the early stages of use and we might be able to configure them better."
What is our primary use case?
We are using ExtremeWireless for our wireless network environment.
What is most valuable?
The solution is easy to use and manage. Overall it is very simple to understand and users do not know it is a cloud solution.
What needs improvement?
The reports could prove in ExtremeWireless. However, we are in the early stages of use and we might be able to configure them better.
For how long have I used the solution?
I have been using ExtremeWireless for approximately a couple of months.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
I have found ExtremeWireless to be scalable.
We have approximately 200 users using this solution in my organization.
How are customer service and technical support?
We had to use the support once when we had an issue on the portal and they were very good and resolved our issue.
Which solution did I use previously and why did I switch?
I have previously used other solutions before ExtremeWireless.
How was the initial setup?
The installation and migration were very good from Aerohive to ExtremeWireless.
What about the implementation team?
We have one technician that does the implementation.
What's my experience with pricing, setup cost, and licensing?
The solution is priced well and we currently are only paying for a license for maintenance.
What other advice do I have?
I would recommend this solution to others.
I rate ExtremeWireless an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Strategic Business Consultant at Wondercom
Wi-Fi solution with excellent integration
Pros and Cons
- "The most useful feature is how the product integrates with the Microsoft directory in the cloud."
- "The main area for improvement is the company's local visibility."
What is our primary use case?
My primary use of ExtremeWireless is as a wi-fi solution.
What is most valuable?
The most useful feature is how the product integrates with the Microsoft directory in the cloud. It allows users to have just one username/password in the Microsoft cloud directors and use it to enter the wi-fi network.
What needs improvement?
The main area for improvement is the company's local visibility. It's not well-known in Portugal, making it harder to sell since customers tend to prefer solutions that they are familiar with and have strong support in their country.
What do I think about the stability of the solution?
This is a stable solution.
How was the initial setup?
The initial setup was straightforward.
What about the implementation team?
We used a specialized team to implement the product.
What's my experience with pricing, setup cost, and licensing?
Extreme isn't the most expensive, but it's not a low-cost solution, and because there are no big volumes, you don't receive significant discounts, making the final price higher. I would rate their price as three out of five.
What other advice do I have?
I would rate this solution as eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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Updated: November 2024
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