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Technical manager at Djamboree
Real User
Top 5Leaderboard
It's a reliable solution that's good for a basic office environment
Pros and Cons
  • "I like FortiAP's performance and stability. The reporting is also quite good."
  • "FortiAP could be a little cheaper."

What is our primary use case?

We use FortiAP internally for our office network. 

What is most valuable?

I like FortiAP's performance and stability. The reporting is also quite good. 

What needs improvement?

FortiAP could be a little cheaper. 

For how long have I used the solution?

I have used the core features of FortiAP for about a year.

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What do I think about the stability of the solution?

FortiAP is quite stable once deployed.

What do I think about the scalability of the solution?

FortiAP is scalable, but it's somewhat complicated to add new units. We use it for a small office with only 30 or so users. 

How are customer service and support?

I get support from a local partner. They were easy to deal with and knew what they were doing. 

How was the initial setup?

The setup process is a little complicated. I deployed FortiAP by myself, and it took a couple of days. Using the online option, you can set it up immediately. There's a code you need to use. You need to connect to the Internet to customize the system. It's a little bit broken,

What's my experience with pricing, setup cost, and licensing?

FortiAP is more expensive than some other options.

What other advice do I have?

I rate FortiAP eight out of 10. It isn't my first choice, but FortiAP is good for a basic office environment. It initially requires somebody with IT experience to set it up, but once it's good once it's running.  

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2177421 - PeerSpot reviewer
Network Engineer at a tech services company with 1-10 employees
Real User
Top 5
Manage Wi-Fi configurations centrally for time savings

What is our primary use case?

The primary use case for Fortinet FortiAP is to provide Wi-Fi signal coverage.

How has it helped my organization?

Fortinet FortiAP has helped us by enabling time savings. We manage everything from the firewall dashboard, which simplifies the process of registering and configuring access points.

What is most valuable?

We appreciate that we don't need to go to a separate dashboard for FortiAP. Everything can be managed directly from the firewall, which is a good feature.

What needs improvement?

The radio band support could be improved, especially for legacy devices. We have faced issues where older devices are not able to connect to the access point, often receiving messages that the password is incorrect. We resolved it by changing to a simpler configuration for older devices.

For how long have I used the solution?

We have been using Fortinet FortiAP for almost two years.

What do I think about the stability of the solution?

In general, Fortinet FortiAP is stable. However, we have faced some issues in certain locations.

What do I think about the scalability of the solution?

Fortinet FortiAP scales well in some places where we have never received any complaints. But in other locations, there have been a lot of issues.

How are customer service and support?

The support from Fortinet is awesome when we receive it, but we often find ourselves waiting in a queue.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have used other vendors like Cisco and Palo Alto. With other vendors, we had to configure each access point separately. With Fortinet, everything is central and much easier to configure.

How was the initial setup?

The initial setup of Fortinet FortiAP is always easy and not hard to implement.

What about the implementation team?

A couple of people in networking roles deploy Fortinet FortiAP for us. Their job titles are network engineers.

What's my experience with pricing, setup cost, and licensing?

The pricing for Fortinet FortiAP is good compared to other competitive vendors.

Which other solutions did I evaluate?

We have evaluated solutions from Cisco and other vendors.

What other advice do I have?

Yes, I would recommend Fortinet FortiAP to other people. I have already recommended it.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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reviewer1364193 - PeerSpot reviewer
Engineering Director at a tech services company with 51-200 employees
Reseller
Top 5Leaderboard
Easy to deploy and integrate, but the price is high
Pros and Cons
  • "FortiAP's integration using SSID configuration for the input/output makes deploying permission rules easier."
  • "The security integration between the network and firewall has room for improvement."

What is our primary use case?

FortiAP is utilized to offer wireless network access, and we have employed it across various industries, including banking, warehouses, and hospitals.

What is most valuable?

FortiAP's integration using SSID configuration for the input/output makes deploying permission rules easier. 

What needs improvement?

The security integration between the network and firewall has room for improvement.

For how long have I used the solution?

I have been using FortiAP for ten years.

How are customer service and support?

The quality of Fortinet technical support was superior five years ago. However, it has declined over the last few years.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is straightforward and FortiAP is easily integrated with FortiSwitch and FortiGate.

What's my experience with pricing, setup cost, and licensing?

The price is comparable to Cisco and Aruba, but the quality is not on the same level. Therefore, I believe that FortiAP should be sold at a lower price point.

On a scale of one to ten with ten being the most expensive, I would rate FortiAP a six.

What other advice do I have?

I would rate FortiAP a six out of ten.

In Brazil, organizations often lack the necessary manpower to sustain distinct teams for wireless, networking, and security functions. Typically, all three of these areas are managed by a single team. FortiAP assists us in effectively overseeing and safeguarding our wireless networks within such contexts.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Updated: January 2025
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