What is our primary use case?
We use this solution as our core Firewall.
How has it helped my organization?
As our core firewall, it provides us with good protection.
What is most valuable?
The functionality is good. It has good features and it works well for us.
It has multiple features in one box, which helps to avoid needing a lot of equipment. This is something that makes them unique.
What needs improvement?
We have some visibility issues with the reporting. As the reporting is not properly available, we have to use many tools to get a meaningful outcome of the reports.
There should be training available for the clients. Cisco, for example, provides training hours or credits at the time of purchase. People should get some kind of coaching on how to use this solution and various features rather than depending upon the support partners.
The reports are available separately, but they should be a part of the standard product.
For how long have I used the solution?
With this company, I have been working with Fortinet FortiManager for a year and a half.
What do I think about the stability of the solution?
It has good stability. It's reliable as far as the production environment is concerned. It is working well.
What do I think about the scalability of the solution?
For us, it is fine as it is, because we don't have a large environment, and don't need such requirements.
It does provide the scalability for larger organizations with more sites. They may need to upgrade or maybe attach more devices.
How are customer service and technical support?
We have good access to the portal, and the information can be pulled from there. The department is also helpful.
Our experience with technical support has been good.
Which solution did I use previously and why did I switch?
Previously, we used another solution. We did a complete overhaul of our network architecture, which was the main reason we brought Fortinet FortiManager into our environment.
How was the initial setup?
With some help, the initial setup was fine.
What about the implementation team?
We had engaged the partner to implement this solution for us.
What's my experience with pricing, setup cost, and licensing?
Fortinet is a high-end product and the cost is high. They should consider reducing the price, especially for existing customers.
If you want to add something or if you want to resubscribe, there should be some advantage given to the existing customers.
In my opinion, in general, the prices are high.
What other advice do I have?
Currently, it is fulfilling our requirements. We don't have any immediate plans to change, and we don't have any expansion possibility as such, because there is no expansion in our environment.
It is everyone's own choice what they want in their environment and what they want to prioritize.
Because I have some reservations, I would rate Fortinet FortiManager a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.