We are using Fortinet FortiNAC as a competitive solution to Cisco. We are doing a POC for the solution.
Manager Consulting Services at DWP Technologies
Useful policies, simple to scale, and effective user device management
Pros and Cons
- "The most valuable features of Fortinet FortiNAC are user device management and there are plenty of policies."
- "The training from Fortinet FortiNAC could improve. Fortinet has to plan for better training for its partners. Additionally, device management should have more integration with other devices, such as new and third-party devices."
What is our primary use case?
What is most valuable?
The most valuable features of Fortinet FortiNAC are user device management and there are plenty of policies.
What needs improvement?
The training from Fortinet FortiNAC could improve. Fortinet has to plan for better training for its partners. Additionally, device management should have more integration with other devices, such as new and third-party devices.
For how long have I used the solution?
I have been using Fortinet FortiNAC for approximately four years.
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Fortinet FortiNAC
November 2024
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What do I think about the stability of the solution?
I rate the stability of Fortinet FortiNAC an eight out of ten.
What do I think about the scalability of the solution?
The solution is highly scalable and can be done with ease. The solution is suitable for small to large enterprises.
I rate the scalability of Fortinet FortiNAC a nine out of ten.
How are customer service and support?
The support from Fortinet FortiNAC needs to be improved around the world. The response time is too long. The support from other vendors is a lot better, such as Cisco.
I rate the support from Fortinet FortiNAC a six out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have used Cisco solutions and Fortinet FortiNAC has better performance. Additionally, I have used Huawei, Palo Alto, and Juniper.
How was the initial setup?
The initial setup of Fortinet FortiNAC is easy.
What's my experience with pricing, setup cost, and licensing?
The price of Fortinet FortiNAC is less than Cisco's solution. However, the price could improve by being reduced.
Which other solutions did I evaluate?
The main competitors for Fortinet FortiNAC are Forcepoint and ClearPath. The main diffidence is Fortinet FortiNAC is more expensive but has better stability.
What other advice do I have?
I rate Fortinet FortiNAC nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
I.T Engineer at Goldsgym
Has automatic threat response capabilities, is scalable, and is easy to deploy
Pros and Cons
- "Fortinet FortiNAC offers several valuable features, including data security, 99 percent uptime with VPN connections, MAC filtering, and traffic prioritization."
- "Fortinet FortiNAC could improve its hardware for use with cloud-based firewalls."
What is our primary use case?
We use Fortinet FortiNAC to protect against IoT threats.
How has it helped my organization?
Fortinet FortiNAC's automatic threat response capability is good.
What is most valuable?
Fortinet FortiNAC offers several valuable features, including data security, 99 percent uptime with VPN connections, MAC filtering, and traffic prioritization.
What needs improvement?
Fortinet FortiNAC could improve its hardware for use with cloud-based firewalls.
For how long have I used the solution?
I have been using Fortinet FortiNAC for around five years.
What do I think about the stability of the solution?
I would rate the stability of Fortinet FortiNAC seven out of ten.
What do I think about the scalability of the solution?
Fortinet FortiNAC is scalable. I would rate the scalability eight out of ten.
How are customer service and support?
The technical support is good.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is straightforward. We require two to three hours for deployment.
What's my experience with pricing, setup cost, and licensing?
I would rate the price of Fortinet FortiNAC seven out of ten with ten being the most expensive.
What other advice do I have?
I would rate Fortinet FortiNAC an eight out of ten.
We have 100 users.
Monthly maintenance is required. We have three engineers responsible for the maintenance.
I recommend Fortinet FortiNAC to others.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Mar 6, 2024
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November 2024
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Security Network Architect at Inmac
The support team is responsive, but there is no visibility, and troubleshooting is not possible
Pros and Cons
- "The support responds to our queries within two to four hours."
- "The platform must enable troubleshooting."
What is our primary use case?
We work with the RADIUS platform. It is mainly for Fortinet Security Fabric.
What is most valuable?
We can couple the tool with Active Directory, Fortinet Single Sign-On, or FortiGate. If we have a big enterprise with 1000 users and want to manage a fabric of switches and access and underlay BGP and IS-IS, we can do it with FortiNAC.
What needs improvement?
The platform must enable troubleshooting. We can connect with CLI, but the interface is missing things. We need visibility and troubleshooting features to solve problems as quickly as possible. We can integrate the product with Active Directory to bundle and manage users. However, the product does not have much space to record logs for troubleshooting and analyzing. We need FortiAnalyzer to troubleshoot and analyze the logs.
What do I think about the scalability of the solution?
The tool is very scalable.
How are customer service and support?
We can consult the support team. There is a database to find and resolve problems. The community has people from all over the world. We can find solutions for our issues. If we can't resolve the problem, we can contact the technical support team. The support responds to our queries within 2 to 4 hours.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is not difficult. The time taken for deployment depends on the number of users and the policy. If we know what policies must be implemented, we can do the simulation and test it quickly. We can implement the solution for 100 to 200 users in two days.
Which other solutions did I evaluate?
Cisco ISE has many tools on the same platform, with many functionality and features. We can troubleshoot and perform searches within Cisco ISE. FortiNAC only has network access control.
What other advice do I have?
As an architect, I understand the tool's mechanism. Overall, I rate the solution a 6 out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Last updated: Apr 16, 2024
Flag as inappropriateHelps improve the security posture of businesses
Pros and Cons
- "The most valuable feature of the solution is the security posture it offers."
- "The tool's dashboard can have some more features and visibility options."
What is most valuable?
The most valuable feature of the solution is the security posture it offers.
What needs improvement?
The tool's dashboard can have some more features and visibility options. I don't think any other thing requires more changes. Technology is evolving all the time. Right now, it is a complete tool. I don't think so. The tool can improve its dashboard and the management process.
The tool does need more upgraded features like automation.
For how long have I used the solution?
I have been using Fortinet FortiNAC for a year.
What do I think about the stability of the solution?
Stability-wise, I rate the solution an eight out of ten. The concept of the security fabric is increasing, and it is an artificial intelligence program. I am very much satisfied with the product.
What do I think about the scalability of the solution?
We have been using the endpoint protection of Fortinet named as FortiClient Fabric Agent for Endpoint Security. Using the scalability of Fortinet products using FortiNAC and endpoint protection, we are planning to move to the EDR tool in future. Currently, we will be initiating the PoC for the EDR tool in future. Fortinet is very much investing in the security fabric and also in the scalability and visibility of the product.
There is no plan to expand the number of users in the future, but it might be possible for the growth of the organization. While performing the sizing, we have consulted our high management that in the next five years, the projection of the number of users will be increasing. We have already given the margin for 50 users, but it is a very minimum number right now. I hope the number of users increases as the operations increase. Currently, there are around 200 users of the tool.
How are customer service and support?
Initially, the tool's toll-free number was not working. As soon as I opened the ticket and moved forward to align the engineers, the product took an hour to appoint an engineer, but I was not able to establish contact with the person. It took a day to onboard the engineer. I wrote so many emails to escalate the issue. The tool's engineer from Sweden or some European region took up and remotely configured and helped us with the tool. I rate the technical support an eight out of ten for the expertise. If you talk about the quality, establishment, and alignment of the engineers, I rate the support a five out of ten, as it took a lot of time. The engineer was well experienced, and he had knowledge of the product and expertise.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I work with Fortinet FortiSASE.
How was the initial setup?
When it comes to the product's initial setup phase, if we compare this with another solution, like Cisco ISE, it's very easy. We have had some challenges as Fortinet FortiNAC was a very new product for us when we tried to deploy it. Fortinet's support team was available to help us a lot, so it was very smooth.
I was leading the project, and I was in charge of deploying FortiNAC; I did all of it by myself. The tool was deployed by one senior and three junior engineers in my company.
The solution is deployed on an on-premises version.
What about the implementation team?
Third-party services or support services were required to help with deployment.
What was our ROI?
With the tool, I have seen some reductions in operational expenses. Our work was related to human resources, where it was needed to provide security and look after the management and the device access, like which device is going to which VLAN and which policies are going to be interrupted. The cost has been reduced.
What's my experience with pricing, setup cost, and licensing?
I am not familiar with the tool's commercial aspect, so I cannot say anything about its pricing. The procurement department has compared the solution with Cisco ISE, and they have said that there is a huge difference between the prices of Cisco ISE and Fortinet FortiNAC. Fortinet FortiNAC is more affordable than Cisco ISE.
Fortinet FortiNAC's price is less than half of the price compared to Cisco ISE's price. If one is bad and ten is good, I rate the product price as a seven out of ten.
Which other solutions did I evaluate?
I chose to work with Fortinet FortiNAC as we had the firewall of Fortinet FortiGate, and we were using FortiGate's endpoint protection. Fortinet's team and account manager briefed our company about the product and provided us with a PoC phase of the product. I am highly impressed by Fortinet's threat intelligence program.
What other advice do I have?
The tool streamlines network security management in our organization as it provides zero-trust access along with the servers, and it is the agent which we install on the end devices for creating the security posture.
The tool's most effective in preventing unauthorized access is in the area of zero trust. Real-time device monitoring works pretty well, and its dashboard is very comprehensive, as it provides many details about each endpoint that is connected to the network. We are just trying to gain access. We tried multiple programs. We did some testing for connecting the BYOD devices and the guest devices, and we tried to create a malicious machine tool to gain access to the network, so it provided visibility, blocked, and stopped the activity of the malicious machine, which was trying to gain access. The policies that we created for the bring your own devices worked pretty well. The guest network was totally separate from the network. The policies were working very well, and we tried all possible testing processes. We were trying our best to fail the tool, but we failed.
We thought that the integration would be difficult with other vendors, but it did not integrate with every device because we use multi-vendor devices, like Cisco, Broadcom, Ubiquiti Wireless, and H3C, which are all pretty wireless. At our core switch, we have Cisco, and at the distribution layer and access layer, we are using H3C. We are using Ubiquiti wireless infrastructure. We are planning to move to Fortinet's wireless tool. At the access layer, we are looking forward to using Fortinet, but in the meantime, we are using multiple vendors.
Speaking about how FortiNAC utilizes AI to enhance its network access controls, I would say that the tool claims that it uses AI for network access, but I don't think that it uses such a feature because we have tested the type of policies that might be using AI. Fortinet claims that it uses AI and machine learning on its devices. I haven't personally checked it out.
I recommend the tool to others. I had already recommended Fortinet FortiNAC to a few of my colleagues who were using Cisco ISE. I had asked them to try the PoC process of FortiNAC and then move to it, as it is a much more affordable and better product to deploy.
I rate the tool an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
Last updated: Sep 16, 2024
Flag as inappropriateIT Manager at PTECH
Provides valuable web filtering features and has good technical support services
Pros and Cons
- "The solution has significantly reduced our operational costs related to network security and has streamlined network security management."
- "The product's pricing and configuration process needs improvement."
What is our primary use case?
The primary use case for this solution is to enhance network security within our organization. We utilize it in various environments, adapting to customer networks which sometimes require setting up power and routing due to multiple lines.
How has it helped my organization?
The solution has significantly reduced our operational costs related to network security and has streamlined network security management.
What is most valuable?
The most valuable features include DNS protection and web filtering, which are effective against hackers and ransomware. Although ransomware remains challenging to identify, these features enhance our overall security.
What needs improvement?
The product's pricing and configuration process needs improvement.
For how long have I used the solution?
I have been using Fortinet FortiNAC since 2010.
What do I think about the stability of the solution?
I would rate the stability of this solution as a nine out of ten.
What do I think about the scalability of the solution?
I would rate the product scalability as an eight out of ten.
How are customer service and support?
The customer service and support are excellent.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We have used different solutions before.
How was the initial setup?
The initial setup was straightforward, with no significant problems. The duration of the installation varied based on the complexity of the customer's network.
What about the implementation team?
I implemented the product myself.
What's my experience with pricing, setup cost, and licensing?
The product pricing is reasonable.
Which other solutions did I evaluate?
We evaluated other options, including Cisco.
What other advice do I have?
I rate Fortinet FortiNAC a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer:
Last updated: Aug 4, 2024
Flag as inappropriateSALES PRODUCT MANAGER at NOURNET
Is hard to set up, needs upgrading, and offers unreliable performance
Pros and Cons
- "There are some features that are working well."
- "They need to change or upgrade the technology in the product."
What is most valuable?
There are some features that are working well.
Technical support tries to be helpful, however, they just don't understand the technology.
What needs improvement?
We have tried to do a small POC and it failed.
I had a bad experience with FortiNAC. The customer was asking for a NAC solution. I suggested FortiNAC. The switch with the customer was Cisco and it was not integrated with Cisco. We tried to provide him with a FortiSwitch as the core switch and the solution worked. It's working, however, not the expected way for the customer. The issue is it just doesn't integrate with Cisco switches.
They need to change or upgrade the technology in the product.
The solution is not stable.
We have not been able to scale the product.
It's very hard to set up.
What do I think about the stability of the solution?
The solution is not stable. We've had some issues with the performance. It hasn't gone well.
What do I think about the scalability of the solution?
The product does not scale.
How are customer service and support?
The technical support is not the greatest. Some of the people need more training in the product. They aren't very helpful.
The technical team from Fortinet, they are working with us. They have supported us. However, the problem is they don't have the knowledge on this product. This is the problem. The support team is good and is the best support team in all the products I work on it. However, the problem is they don't have knowledge about the FortiNAC.
How would you rate customer service and support?
Neutral
How was the initial setup?
It's not easy to set up. In terms of the ease of setup, I'd rate it at a one out of five. It's very difficult.
What's my experience with pricing, setup cost, and licensing?
I'd rate the pricing at a three out of five. It was not expensive, however, it is also not cheap.
Which other solutions did I evaluate?
I've also looked at HP and compared the two solutions. HP is less expensive, however, it's not a huge difference. We're talking maybe a 1% to 2% difference in price if you compare them. A customer will pay more for HP if they do a POC.
What other advice do I have?
We are a partner and reseller of Fortinet solutions.
We did not have good luck with this product. It didn't work for my client. Maybe it works in other setups better, however, for us, it just was a disaster.
I'd rate the product at a three out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: PARTNER / INTEGRATOR
Senior Systems Engineer at Cerner Corporation
Easy-to-install product with valuable network security features
Pros and Cons
- "The solution is generally stable."
- "The initial setup process needs improvement. I suggest improving the support team's responsiveness to reduce delays when issues arise."
What is our primary use case?
Our customers use Fortinet to protect their networks and administer their users. It is mainly used in the healthcare industry.
How has it helped my organization?
The platform's benefits vary according to each customer's preferences and budget. It generally fits within their budget, making it a viable option.
What needs improvement?
The initial setup process needs improvement. I suggest improving the support team's responsiveness to reduce delays when issues arise.
For how long have I used the solution?
I have been working with Fortinet for approximately five years, primarily as an integrator.
What do I think about the stability of the solution?
The solution is generally stable. However, some bugs need to be addressed with updates. I rate the stability an eight.
What do I think about the scalability of the solution?
Our customers are enterprise institutions. I rate the product scalability as nine.
How was the initial setup?
I rate the initial setup process an eight.
What's my experience with pricing, setup cost, and licensing?
The product cost is moderate. I rate the pricing a seven.
What other advice do I have?
The product's feature for access control is a key component providing effectiveness in securing the network. It integrates well with other security solutions, with fewer challenges than other products.
I recommend it as it is a good product, easy to install, and integrates well. I rate it a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer:
Last updated: Aug 18, 2024
Flag as inappropriateCyberSecurity Engineer at Computech Limited
Device fingerprinting feature for creating and enforcing access policies
Pros and Cons
- "The device fingerprinting feature allowed for easy creation and enforcement of access policies."
- "The user interface and the product's intuitiveness could be improved."
What is our primary use case?
We used it for network access control of internal users on wired networks, as well as to enforce USB port blocking. Some complaints were directed to me, and that was the primary use case.
What is most valuable?
The device fingerprinting feature was helpful in creating and enforcing access policies. The device profiling feature allows you to create fingerprints and define acceptance policies based on that.
What needs improvement?
The user interface and the product's intuitiveness could be improved. In future releases, it would be great if they could improve the usability of the solution, particularly for SaaS environments.
For how long have I used the solution?
I worked with the Fortinet FortiNAC solution for around four months.
What do I think about the stability of the solution?
Initially, during the first week or two, it was a bit unstable, but they were resolved.
What do I think about the scalability of the solution?
It is scalable, especially with the VM part, allowing for easy expansion based on needs. Around 50 users were using FortiNAC from our customer side.
How are customer service and support?
The customer service and support team is really good. They know what they are doing.
Which solution did I use previously and why did I switch?
I have experience with other solutions as well. In terms of pros, I would say Fortinet has a simpler version, and it's more user-friendly when it comes to creating policies. As for cons, I'm not sure if it supports certain devices that require a more secure connection.
How was the initial setup?
The initial setup required someone with experience. I would rate my experience with the initial setup around an eight out of ten, where ten is the most complex. So, it was moderately complex.
The documentation was comprehensive and well-documented. I didn't have any complaints working with it.
What about the implementation team?
I deployed it virtually on a VMware server. I set it up, onboarded the devices, created the policies, and added the necessary configurations.
Deployment varied depending on user dependencies, but it took around ten days. There were three people involved in the deployment.
Moreover, it doesn't really require much maintenance besides regular updates.
What other advice do I have?
I would recommend Fortinet FortiNAC. Overall, I would give it an eight out of ten. The UI could be improved, but overall, it's a good solution.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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