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Fortra's Automate pros and cons

Vendor: Fortra
4.2 out of 5
1,921 followers
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Pros & Cons summary

Fortra's Automate enables database-triggered task launches, streamlining workflows with cost-effective pricing requiring just one license. While integrations expand efficiency, users appreciate its centralized task control and collaboration ease. However, web automation and OCR enhancements are needed, especially for non-standard languages. Password encryption issues affect HIPAA compliance, and both community and technical support need strengthening. There's also a call for improved development environments and CRM integration support.

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Prominent pros & cons

PROS

Fortra's Automate allows the use of a database as a trigger to launch tasks, a feature not commonly seen in similar systems.
It offers excellent pricing, described as very reasonable and providing significant ROI.
The drag-and-drop interface allows for quick deployment of bots, appealing to users for ease of use.
Fortra's Automate continuously adds integrations for workflows, enhancing bot and task creation.
The tool offers machine learning, voice recognition, and computer vision, providing an edge over other tools in the market.

CONS

There is a need for better web automation and a wizard similar to WinAutomation.
OCR for Hebrew text requires significant improvement.
The knowledge base is weak, and the community support for guidance and help could be stronger.
Improvement is needed in documentation, especially for error messages, which are often vague and hinder debugging.
Stability and reliability could be enhanced, particularly regarding memory usage and OCR system sophistication.
 

Fortra's Automate Pros review quotes

reviewer2237571 - PeerSpot reviewer
Jul 17, 2023
Compared to other vendors, it's the scheduling tool because a lot of vendors want to charge you extra for their enterprise-level license to have a scheduling tool built in to give you the ability to set up regular schedules to run and do certain data checks.
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BahatiAsher Faith - PeerSpot reviewer
Mar 16, 2023
It's very easy to use. That's a big selling point for it. It has got a drag-and-drop interface, so you can quickly deploy bots.
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VH
Mar 20, 2023
The best feature of Automate is its ease of use, which is a major selling point.
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Fortra's Automate
February 2025
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Anabel Marco - PeerSpot reviewer
May 28, 2024
We have tried other RPA solutions like UiPath or Automation Anywhere. They are fantastic products but complex, and it's hard to understand everything. It would be best if you had a skilled developer or several. Automate is easy to implement, administer, and use. It's appropriate for us because our cases are simple and easy to automate. We don't need complicated tools with many features; We prefer to get a significant ROI quickly.
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Don Deyette - PeerSpot reviewer
Oct 19, 2022
I like the interface; it makes managing automation easy. We can set different schedules and templates for each task.
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reviewer1550007 - PeerSpot reviewer
Apr 8, 2021
The solution is continuously adding more integrations to help with workflows and bot and task creation.
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FS
Dec 30, 2020
The licensing of the product is very good. You only need to license it once and then you have it forever.
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reviewer1028862 - PeerSpot reviewer
Jun 21, 2019
This product is quite easy to install, learn, and use, with our new employees being able to start using it in projects for clients after only two weeks of internal training.
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reviewer1417143 - PeerSpot reviewer
Jan 6, 2021
I actually quite liked the no-coding functionality.
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reviewer2291022 - PeerSpot reviewer
Nov 8, 2023
I find it very user-friendly. Our IT department and other departments can seamlessly collaborate without requiring extensive training. As a business department, we particularly value this aspect, as our team doesn't consist of many IT users. However, we couldn't solely rely on a drag-and-drop approach to implement and utilize the solution within our departments.
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Fortra's Automate Cons review quotes

reviewer2237571 - PeerSpot reviewer
Jul 17, 2023
It would be an improvement if Automate had better stability tools, whether by recommending a certain amount of memory because it can be a memory hog at times.
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BahatiAsher Faith - PeerSpot reviewer
Mar 16, 2023
Error messages should be better. For error status, there should be better documentation because a lot of times, error messages that you get are quite vague. For example, you get a message saying that the workflow has run into an unknown status, which is vague. It just tells you that it failed, but you don't know how or why it failed. It makes debugging difficult.
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VH
Mar 20, 2023
The documentation for errors needs improvement as many of the error messages we receive are very vague.
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Buyer's Guide
Fortra's Automate
February 2025
Free Report: Fortra's Automate Reviews and More
Learn what your peers think about Fortra's Automate. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
DOWNLOAD NOW
837,501 professionals have used our research since 2012.
Anabel Marco - PeerSpot reviewer
May 28, 2024
The intelligent automation feature could be improved. It's interesting because it's simple, but the automation quality isn't always good. It's easy to use, but sometimes you need to make a slight improvement to the automation, and that's not so easy.
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Don Deyette - PeerSpot reviewer
Oct 19, 2022
There is room for improvement regarding cloud functionality; there are a few missing features, and the logging could be better, especially air logging. We can go into logging events and create our own task, but it would be nice if this were more detailed.
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reviewer1550007 - PeerSpot reviewer
Apr 8, 2021
Some companies have asked for voice integration. This is likely part of the roadmap.
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FS
Dec 30, 2020
The solution has a very weak knowledge base.
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reviewer1028862 - PeerSpot reviewer
Jun 21, 2019
While this solution is continually improving, as it is now, the user interface could use improvement when I compare it to a product like UiPath.
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reviewer1417143 - PeerSpot reviewer
Jan 6, 2021
It's possible that they could use a stronger community for seeking guidance and help.
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reviewer2291022 - PeerSpot reviewer
Nov 8, 2023
I believe we need to test various OCR tools that assist in evaluating, let's say, six different customer resyncs. We analyze their spending patterns and documentations, but current OCR support has limitations, requiring highly standardized documents, which isn't always the case. With a more advanced OCR system, we could improve processes related to credit risk management and legal matters. We're exploring how to integrate Fortra's Automate with our CRM platform, taking cues from instances where Salesforce seamlessly merged with Automate. However, we use a different CRM, Insight for New Enterprise, and we're seeking ways to connect the automation process within our CRM. We aim for the automation to continue smoothly, even in instances where traditional automation methods might face hurdles.
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Show 10 more reviews (out of 24)

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Robotic Process Automation (RPA)

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Robotic Process Automation (RPA)

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