Founder / CEO at a tech company with 10,001+ employees
Jun 2, 2020
One of the most critical tools was centralized knowledge-based where we are able to disperse technical guides on how to fix a newly found issue. As most of the systems we've built for the customer was the first, no one else would know or have an idea of how to work around them.
Founder / CEO at a tech company with 10,001+ employees
Jun 2, 2020
Since the beginning of the project, the Desktop Outsourcing was supposed to be an ongoing improvement, but in accordance with the ITIL guidelines. There are many processes that seem to be slowing down some urgent tasks.
