Try our new research platform with insights from 80,000+ expert users
Adrian Mukisa - PeerSpot reviewer
Student at Kabale University
Real User
Top 5Leaderboard
Useful meeting recording, stable, and simple setup
Pros and Cons
  • "The most valuable feature of Google Hangouts is the ability to record the classes that I'm not able to attend. I can use the class recording to view whatever I missed later."
  • "Google Hangouts could improve by allowing someone to record a meeting without the need to have a company email. You cannot record with a Gmail account."

What is our primary use case?

I am using Google Hangouts for classes online if we do not have physical lectures in the classroom. For example, a lecturer schedules a class at a specific time and then we use a link to join the video call.

What is most valuable?

The most valuable feature of Google Hangouts is the ability to record the classes that I'm not able to attend. I can use the class recording to view whatever I missed later.

What needs improvement?

Google Hangouts could improve by allowing someone to record a meeting without the need to have a company email. You cannot record with a Gmail account.

For how long have I used the solution?

I have been using Google Hangouts for approximately three years.

Buyer's Guide
Google Hangouts
November 2024
Learn what your peers think about Google Hangouts. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.

What do I think about the stability of the solution?

Google Hangouts is stable as long as you have a reliable internet connection and there is nothing wrong with our system.

What do I think about the scalability of the solution?

The scalability of Google Hangouts has been good in my experience. We only have a few people in the class and we haven't faced any problem with anyone having to be kicked out of the meeting because it was not able to accommodate the numbers.

We have approximately 40 people per class that are using the solution. In our whole university, I am not sure of the total number of users that are using it.

We have a number of online lectures and they have increased this year, there is a plan to increase the usage.

How are customer service and support?

I have not had any problems with the need to contact support.

How was the initial setup?

The initial setup of Google Hangouts is straightforward. The setup was basic, it only involves opening an application, scheduling, or starting a call immediately.

What about the implementation team?

The implementation of the solution can be done in-house and it does not require a third-party implementation.

What other advice do I have?

I would recommend this solution to others.

I rate Google Hangouts a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Rui Zhang - PeerSpot reviewer
Founder & CEO at Ram Strategy
Real User
Top 10
An easy-to-setup solution with good stability
Pros and Cons
  • "It has efficient recording features."
  • "There could be more precise instructions for beginners using the solution."

What is our primary use case?

We use the solution to schedule online meetings where people can join from different locations.

What is most valuable?

The solution's most valuable features are recording, calendar, and streamlining the process by allowing us to send meeting invitations over emails.

What needs improvement?

There could be more precise instructions for beginners using the solution. Presently, it takes time for them to log in to the meeting.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

It is a scalable solution. It is more suitable for smaller companies.

How was the initial setup?

The solution's initial setup process is straightforward.

What's my experience with pricing, setup cost, and licensing?

We access the solution through Google Workspace. It is inexpensive to use. I rate its pricing a five out of ten compared to other brands.

What other advice do I have?

The solution is stable and easy to set up. It is easy to collaborate within or outside the organization. I rate it an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Google Hangouts
November 2024
Learn what your peers think about Google Hangouts. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
BaidyTHIONGANE - PeerSpot reviewer
Engineer at BNP Paribas
Real User
Top 5
Enables us to chat and exchange quick information.
Pros and Cons
  • "We use Google Hangouts to chat and exchange some quick information."

    What is our primary use case?

    I used it extensively during the pandemic to collaborate in remote meetings. We use Google Hangouts to chat and exchange quick information.

    What needs improvement?

    An area of improvement could be to make it more user-friendly.

    An additional feature that I would like to be included in the next release is a recording feature.

    For how long have I used the solution?

    I have been using Hangouts for two years.

    What do I think about the stability of the solution?

    It is a stable solution, and I rate it an eight out of ten.

    How was the initial setup?

    It is easy to setup.

    What about the implementation team?

    We didn’t deploy it. I just use it in my private way.

    What's my experience with pricing, setup cost, and licensing?

    I use the free version.

    What other advice do I have?

    I would recommend it to others.

    Overall, I rate it an eight on a scale of one to ten.

    Which deployment model are you using for this solution?

    Private Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    IT consultant at Secoptrial
    Real User
    Top 5Leaderboard
    It is lightweight as it doesn't take up much memory or resources; it has a free version
    Pros and Cons
    • "I find it valuable that Google Hangouts is a lightweight tool that doesn't take up a lot of memory and doesn't require a lot of resources."
    • "Collaboration in Google Hangouts has room for improvement compared to Microsoft Teams. On Microsoft Teams, you can share a document directly and work on that document all at once, in real-time, with other team members, which isn't the case with Google Hangouts."

    What is our primary use case?

    When we don't use Microsoft Teams, we plan our meetings and have them on Google Hangouts, though only sometimes. We use Google Hangouts occasionally, for example, about eleven times.

    What is most valuable?

    I like that Google Hangouts works very well. You'll only have a problem using it if your internet connection isn't very good. I find it valuable that Google Hangouts is a lightweight tool that doesn't take up a lot of memory and doesn't require a lot of resources.

    What needs improvement?

    Collaboration in Google Hangouts has room for improvement compared to Microsoft Teams. On Microsoft Teams, you can share a document directly and work on that document all at once, in real-time, with other team members, which isn't the case with Google Hangouts. However, Google suite has Google Docs, which has a similar feature, but I haven't experimented yet.

    What do I think about the stability of the solution?

    Google Hangouts is a stable solution.

    What do I think about the scalability of the solution?

    Google Hangouts is scalable if you have the paid version, where more members can join the meeting. The paid version also allows you to record meetings. The free version will undoubtedly have some limits.

    How are customer service and support?

    I do a Google search when I have a problem with Google Hangouts, and then I follow the steps to fix that problem. I also go on YouTube to find a fix.

    Which solution did I use previously and why did I switch?

    We use either Microsoft Teams or Google Hangouts. It depends on what the partner wants. One partner didn't want to use Skype, so it's either Google Hangouts or Microsoft Teams.

    How was the initial setup?

    It's easy to set up meetings on Google Hangouts. You need a meeting title and a date, and then you can add a meeting description. Once you've added that meeting to your calendar, you'll get a link you can share with other users, which can be clicked to join the meeting.

    What was our ROI?

    Google Hangouts is a good investment. There's ROI from it.

    What's my experience with pricing, setup cost, and licensing?

    Rating the pricing for a product, whether cheap or expensive, depends on the category, the functionality, and your budget. Google Hangouts has reasonable pricing, but I don't use the paid version because I only have a small budget, though you get more features from the paid version. I could go for the paid version if the tool's pricing is even cheaper.

    What other advice do I have?

    I have experience with Google Hangouts.

    I use different versions of the tool. For example, sometimes, I use it on my PC through its application. Other times, I use the Google Hangouts application on my mobile phone. You can also use it on a web browser, but I haven't tried that version.

    I recommend Google Hangouts to others as it has features that help improve meetings.

    I work for a small company with about ten Google Hangouts users. Currently, it's not necessary to increase the usage of this tool.

    I recommend the solution to others because, based on my experience, it's an easy tool. Google Hangouts doesn't consume much memory compared to Microsoft Teams. You don't need to install other components to make Google Hangouts work. The tool is fast because once you access the application, it automatically redirects you to the meeting room. Google Hangouts is not resource-heavy, so I recommend it to others.

    My rating for Google Hangouts is eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    AmilaDantanarayana - PeerSpot reviewer
    Presales manager at Mitra Innovation
    Real User
    Top 5Leaderboard
    Good companion mode, easy meeting recording capabilities, and is simple to set up
    Pros and Cons
    • "The solution is stable."
    • "We've noticed the product works better in Chrome and doesn't work as well in Safari browsers."

    What is our primary use case?

    We primarily use the solution in order to conduct virtual meetings. 

    What is most valuable?

    It's easy to record a meeting. This is a quite useful feature for us.

    The product offers a companion mode, which is helpful.

    It's quite simple to set up. 

    The solution is stable.

    It can scale well. 

    What needs improvement?

    Overall, it is a good platform. there isn't really anything lacking. 

    We've noticed the product works better in Chrome and doesn't work as well in Safari browsers. They should work on improving their performance there. 

    For how long have I used the solution?

    I've been using the solution for about three years.

    What do I think about the stability of the solution?

    We've noticed the performance isn't as good on Safari browsers. 

    Otherwise, it is very stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze. 

    What do I think about the scalability of the solution?

    It's very scalable. I'd rate it at a nine or ten out of ten in terms of ease of expansion. It's a Google platform It scales well. 

    We have about 350 people using the solution right now. While we have plans to continue using it, I'm not sure about if there are plans to increase usage. 

    How are customer service and support?

    I've never had the opportunity to reach out to technical support.

    Which solution did I use previously and why did I switch?

    I've used Teams, Skype, and Zoom previously.

    How was the initial setup?

    The setup is very easy, very straightforward. I'd rate the ease of implementation nine out of ten. It is not complex at all. 

    We're on a subscription. It's a cloud implementation. I'm not sure how it is hosted, however, it is a tenant model. The deployment is fast on the cloud. 

    Since it is hosted on the cloud, it requires minimal staff for deployment and maintenance. 

    What's my experience with pricing, setup cost, and licensing?

    We pay to use the solution via a subscription model. We pay for the solution annually.

    What other advice do I have?

    I'd rate the solution nine out of ten. 

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Google
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Victor Claveria - PeerSpot reviewer
    Logistics Division Manager at 3PL
    Real User
    Top 10
    Extremely stable, highly scalable, and quick to access
    Pros and Cons
    • "The solution's stability is the most valuable feature."
    • "The UI has room for improvement."

    What is our primary use case?

    I use the solution for my online class.

    What is most valuable?

    The solution's stability is the most valuable feature.

    What needs improvement?

    The UI has room for improvement. I have a hard time navigating through the features.

    For how long have I used the solution?

    I have been using the solution for two years.

    What do I think about the stability of the solution?

    I give the stability a ten out of ten.

    What do I think about the scalability of the solution?

    I give the scalability a nine out of ten.

    How was the initial setup?

    The initial setup is straightforward. No installation is necessary. I only need to log in with my Gmail account in order to use the solution.

    What's my experience with pricing, setup cost, and licensing?

    We pay an annual license to use the solution.

    What other advice do I have?

    I give the solution a nine out of ten.

    We have around ten people using the solution.

    We have plans to increase the usage in the future.

    I would recommend this solution as it is a stable and effective virtual meeting platform.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Google
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Vijay Muddu - PeerSpot reviewer
    Manager server admin and security at Vivaconnect
    Real User
    Top 5Leaderboard
    Video conferencing solution that is readily accessible and facilitates presentation sharing during meetings
    Pros and Cons
    • "The most valuable feature has been the ability to present presentations during meetings."
    • "It would be great if this solution could be added to smart TVs. We would also like the ability to broadcast to a YouTube channel when having a meeting or session using this solution."

    What is our primary use case?

    We use this solution for video calls for group meetings. It used by more than 50 people in our business. 

    What is most valuable?

    The most valuable feature has been the ability to present presentations during meetings. 

    What needs improvement?

    It would be great if this solution could be added to smart TVs. We would also like the ability to broadcast to a YouTube channel when having a meeting or session using this solution.

    For how long have I used the solution?

    I have been using this solution for three years. 

    What do I think about the stability of the solution?

    This is a stable solution. 

    How are customer service and support?

    We have not experienced any issues so have not reached out to the customer support team. 

    Which solution did I use previously and why did I switch?

    I have previously used WebEx and Zoom. WebEx is very complicated but does have enhanced features compared to Google Hangout. However, Hangouts is a lightweight solution that can be used across devices including phones. It is easy to download and is readily available. You don't need to sign in separately and this makes it convenient to use. 

    What other advice do I have?

    I would rate this solution a nine out of ten. 

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Google
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    SanjeetkumarSingh - PeerSpot reviewer
    Senior manager at Wipro Limited
    Real User
    Intuitive with good performance and offers a trial version
    Pros and Cons
    • "When you get a meeting invitation, it's very easy to just join and go."
    • "Support could be a bit faster."

    What is our primary use case?

    We primarily use the solution for meetings. 

    What is most valuable?

    It works really well.

    It's great for meetings. The solution is helpful for videos especially.

    The product is very intuitive. When you get a meeting invitation, it's very easy to just join and go.

    We feel the performance is quite good.

    Google offers a trial version, which I have used. 

    What needs improvement?

    Support could be a bit faster. 

    For how long have I used the solution?

    I've used the solution for a few meetings. 

    What do I think about the stability of the solution?

    The solution is stable and the connectivity is great. It's reliable. There are no bugs or glitches and it doesn't crash or freeze. 

    What do I think about the scalability of the solution?

    I can't speak to the scalability. I've never experimented with expanding it. 

    I'm not sure how many people are using it. We are not using it in our organization, however, I will get invites from other organizations and use it that way.

    How are customer service and support?

    Technical support is very good. We have no issues with Google support. We would, however, like them to increase the response rate and move a bit faster. 

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I'm aware of Skype, however, I don't use it myself. 

    We are using Microsoft Teams. 

    What's my experience with pricing, setup cost, and licensing?

    I'm not sure what the licensing costs are. 

    What other advice do I have?

    I'm not sure if we are using a specific version or not. 

    I'd rate the product eight out of ten. It's pretty good overall. I'd recommend the product to others who need to run video conferences and meetings. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free Google Hangouts Report and get advice and tips from experienced pros sharing their opinions.
    Updated: November 2024
    Product Categories
    Virtual Meetings
    Buyer's Guide
    Download our free Google Hangouts Report and get advice and tips from experienced pros sharing their opinions.