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reviewer968541 - PeerSpot reviewer
Senior Business Development Manager at a computer software company with 501-1,000 employees
Real User
Easy to use, and you're in the system with just a click
Pros and Cons
  • "Its ease of use is most valuable. It is just a click, and you're in the system."
  • "It is not as stable. They can improve its stability."

What is most valuable?

Its ease of use is most valuable. It is just a click, and you're in the system. 

What needs improvement?

It is not as stable. They can improve its stability.

For how long have I used the solution?

I have been using it for probably a couple of years.

What do I think about the stability of the solution?

It is not as stable.

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Google Hangouts
December 2024
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What do I think about the scalability of the solution?

We have issues when we have multiple users. That's why we use Zoom. If we got a big meeting, we use Zoom.

How are customer service and support?

We have our own support team that manages it, so I let them worry about it.

Which solution did I use previously and why did I switch?

We use Google Meets for internal meetings, but we use Zoom for client-facing meetings. 

I've used Microsoft teams. It used to be Skype, and now, it is probably Microsoft Teams.

What other advice do I have?

I would advise others to know the purpose of the tool. I would rate this solution an eight out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Product Manager at a tech services company with 1,001-5,000 employees
Real User
Video conferencing that is of good quality and is easy to use, but scheduling meetings is not part of the package
Pros and Cons
  • "The most valuable features are that you don't have to create a separate account, it's easy to use, and you don't have to enter an ID or password to start video conferencing."
  • "Google Hangouts restricts you to those with a Gmail account."

What is our primary use case?

The primary use cases of this solution are virtual meetings with colleagues and video conferencing with friends.

What is most valuable?

The most valuable features are that you don't have to create a separate account, it's easy to use, and you don't have to enter an ID or password to start video conferencing. This is because it is already in your Google account.

What needs improvement?

Connectivity and voice clarity is good. If I had to rate it out of ten, I would give it an eight. However, there were times when I used Google Hangouts on my phone and the voice quality was bad.

The back button functionality needs to be improved. When you hit the back button, you get out of the meeting. What should happen if you are in a meeting and you press the back button is that you would still be in the meeting but you would be able to see the other available features of your phone or use other apps. With Zoom, you are able to do those things.

They don't have a way to schedule a meeting as you with other solutions. If you compare it to Zoom, in that product you can schedule a meeting and send a link to others. The option it provides is to start a meeting then to invite or add. If you don't know their Gmail address then you can't invite them to join.

Google Hangouts restricts you to those with a Gmail account.

It's not easy to share. If you are with Zoom there is not share or deny, you send a link and they will be able to join you. It's made to be simple.

Once Google Hangouts is launched you are able to start meetings. Your contacts are all listed but only Google Hangouts contacts are available. If someone does not have Google Hangouts then there is no way to invite them to the meetings.

The UI is good, but the transaction needs improvement. The flow from jumping from one screen to another is a bit complicated.

For how long have I used the solution?

I used Google Hangouts for approximately two months.

How are customer service and technical support?

I have never contacted technical support.

Which solution did I use previously and why did I switch?

I stopped using Google Hangouts about a month ago. I now use Zoom or Google Meet for video conferencing. Google Hangouts is complicated and there are many solutions on the market that are more simplified, which is the reason I stopped using it.

How was the initial setup?

The initial setup is straightforward. It's easy and fast. Depending on your internet speed, it only takes a few minutes.

What other advice do I have?

I would not recommend this solution. They have Google Meets, which does the same as Google Hangouts and it has more features. I would advise them to use Google Meets instead.

I would rate this solution a six out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Google Hangouts
December 2024
Learn what your peers think about Google Hangouts. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
reviewer1798149 - PeerSpot reviewer
Legal Associate at a legal firm with 11-50 employees
Real User
User-friendly and reliable with an easy initial setup
Pros and Cons
  • "The solution scales well."
  • "Maybe they should offer more security features."

What is our primary use case?

I primarily use the solution for meetings. I can meet with people virtually with it. 

What is most valuable?

It's very user-friendly.

The solution scales well.

I have found the product to be stable. 

The initial setup is simple. 

What needs improvement?

The security should be improved. They could be better at it. Maybe they should offer more security features.

For how long have I used the solution?

I've used the solution for five or six years. It's been a while at this point. 

What do I think about the stability of the solution?

The product is stable and reliable. I haven't had issues with bugs or glitches. the performance is good. 

What do I think about the scalability of the solution?

The product can scale well. If a company needs to expand it, it can do so.

I'm not sure exactly how many people use it in the organization, however, it is available to everybody.

Which solution did I use previously and why did I switch?

We did not previously use a different solution previously.

How was the initial setup?

The initial setup was very simple and very straightforward. It was not overly complex or difficult.

To deploy the product, you just have the Gmail account, and then it is in there. It's another functionality on the Gmail G-Suite.

What other advice do I have?

I would recommend the solution to others.

I'd rate the product a nine out of ten. I've been pretty satisfied with its capabilities overall. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Technical Consultant at a tech services company with 1-10 employees
Real User
Top 10
Quick and easy to use, and the quality of audio is superior to other products
Pros and Cons
  • "Google Hangouts is very quick and easy to use, and the quality is very good."
  • "I would like to have a whiteboard feature, where I can draw a sketch or diagram and show it to the people in the meeting."

What is our primary use case?

We have been using Google Hangouts for video conferencing during the COVID-19 pandemic.

What is most valuable?

Google Hangouts is very quick and easy to use, and the quality is very good.

What needs improvement?

I would like to have a whiteboard feature, where I can draw a sketch or diagram and show it to the people in the meeting.

Support for recording meetings would be helpful.

For how long have I used the solution?

We have been using Google Hangouts for about three months.

What do I think about the stability of the solution?

We have been using this solution approximately twice a week and it has been very stable.

What do I think about the scalability of the solution?

Google Hangouts is a scalable system. We have had meetings that include at least ten members and it has been fine.

How are customer service and technical support?

I have not been in contact with Google's technical support.

Which solution did I use previously and why did I switch?

Prior to Google Hangouts, I have used Cisco Webex for web conferencing and meetings. I found that the voice and image are much more clear in Hangouts, compared to Webex. In fact, I think that the biggest difference between them is that the voice in Google Hangouts is better.

How was the initial setup?

This solution is quite easy to set up. You can create a meeting using the calendar and it starts working. It can be started in a matter of seconds.

Which other solutions did I evaluate?

We are users of Google G-Suite, so we did not consider other options.

What other advice do I have?

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2136645 - PeerSpot reviewer
English Teacher at a tech services company with 51-200 employees
Real User
Top 10
Feature-rich, easy to use, and accessible
Pros and Cons
  • "Google Meet has excellent audio quality, good images, and a robust set of features."
  • "As someone who is not very familiar with technology, I find it acceptable. I prefer to wait and see what they will come up with in the future. However, I notice that they keep introducing new features that are better than the previous ones."

What is our primary use case?

We use it for online classes.

What is most valuable?

Google Meet has excellent audio quality, good images, and a robust set of features.

I believe the services meet my requirements adequately, and I am satisfied. However, there is not a particular one that stands out as exceptional.

What needs improvement?

As someone who is not very familiar with technology, I find it acceptable. I prefer to wait and see what they will come up with in the future.

However, I notice that they keep introducing new features that are better than the previous ones.

For how long have I used the solution?

I use it every day.

What do I think about the stability of the solution?

I have not had any issues with the stability of Google Meet.

What do I think about the scalability of the solution?

In my opinion, it is a scalable product.

What other advice do I have?

I often suggest using Google Meet.

I would rate Google Hangouts a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Director Of Engineering at Smarg Technologies
Real User
Has good screen-sharing features and good stability
Pros and Cons
    • "Not a ten because there's room for improvement. Sometimes there is disconnectivity."

    What is most valuable?

    The screen-sharing feature is the most valuable feature. 

    For how long have I used the solution?

    I have been using Google Hangouts for one year. 

    What do I think about the stability of the solution?

    I haven't had any problems with stability. 

    What do I think about the scalability of the solution?

    It is definitely scalable. 

    How are customer service and technical support?

    I haven't needed to contact customer support because there haven't been any problems. 

    What other advice do I have?

    Google Hangouts is wonderful in order to communicate with the rest of the world. 

    I would rate Google Hangouts an eight out of ten. Not a ten because there's room for improvement. Sometimes there is disconnectivity. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free Google Hangouts Report and get advice and tips from experienced pros sharing their opinions.
    Updated: December 2024
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