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reviewer1374795 - PeerSpot reviewer
Testing Center of Excellence - Head at a tech services company with 1,001-5,000 employees
Real User
Easy to use and integrates well with Google suite
Pros and Cons
  • "It is very easy to use and is available as soon as you open a Google account."
  • "I would like to see support for showing virtual backgrounds."

What is our primary use case?

I use Google Hangouts for both chat and online meetings.

What is most valuable?

The most valuable feature is the seamless integration with Google Suite. For example, in Google Calendar, if you set a meeting then it will automatically prepare the google Meet or Google Hangouts meeting for you.

It gives you the ability to make online presentations, and there is a little-known tool that allows you to use it as a remote desktop.

It is very easy to use and is available as soon as you open a Google account.

The recently added noise-cancellation feature works well.

What needs improvement?

I would like to see support for showing virtual backgrounds.

A better resolution that is capable of showing hi-resolution videos would be useful.

The capability of transferring files through chat, other than just images and videos, would be useful. There are some workarounds for it, but they are not as robust as the other features. Most other messenger allows you to send files through chat.

For how long have I used the solution?

I have been using Google Hangouts for several years, since 2012.

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What do I think about the stability of the solution?

I use it every day and the stability is pretty good. It has never quit on me except in the case where my internet connection was down. Basically, if you have a working internet connection then it's up.

What do I think about the scalability of the solution?

I have not tested the scalability, but I have been part of meetings with more than 100 participants. My understanding is that it can handle up to 250 concurrent users in a meeting. For our purposes at work, it has been good.

How are customer service and support?

I have never been in contact with technical support.

Which solution did I use previously and why did I switch?

I also use Zoom and Microsoft teams, although not as extensively as Hangouts. Zoom allows you to show a virtual background, which is a nice feature. Also, most other messengers support sending generic files through chat, whereas Google Hangout supports sending images and videos only.

One problem with Zoom is that you can only have chats when you're in a video conference, whereas with Hangouts, it's real-time. The chat box is always there. I have never used the chat feature in Microsoft Teams.

I have not explored the integration between Teams and Microsoft Office.

How was the initial setup?

Running Hangouts for the first time is pretty seamless. Once you have a Google account, there is no setup that is needed. You simply log in and it's there.

What about the implementation team?

It was easy to set up on my own.

What's my experience with pricing, setup cost, and licensing?

This solution is available for free with the opening of a Google account.

What other advice do I have?

My advice for anybody who is looking to start using Google Hangouts is that it is plug-and-play, and comes free with Google Suite. The minute you have a Google account, it's already there. It is easy to use and works right out of the box.

Having more than 100 people in a meeting is pretty good.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Network Administrator at Lahore Garrison university
Real User
video conferencing features enable more than two or three people to be connected at a time but it should have meeting reminders
Pros and Cons
  • "The most valuable features are the chat features and the video conferencing features that enable more than two or three people to be connected at a time."
  • "There should be more space for multiple users at a time so that multiple people can connect, can share, and even transfer control to another colleague, employer, student, etc."

What is most valuable?

The most valuable features are the chat features and the video conferencing features that enable more than two or three people to be connected at a time.

What needs improvement?

There should be more space for multiple users at a time so that multiple people can connect, can share, and even transfer control to another colleague, employer, student, etc. 

Another feature I want to add is a meeting date to schedule meetings or if I want a meeting after two days, I would like to have a reminder and a note.

For how long have I used the solution?

I have been using Google Hangouts for ten years. 

What do I think about the stability of the solution?

The current version is stable.

What do I think about the scalability of the solution?

It is scalable. We have around 1,500 users.

How are customer service and technical support?

We don't use technical support. We are multiple users and we have more features than other colleagues. 

Which solution did I use previously and why did I switch?

We also use Zoom. Zoom has more control options than Google Hangouts because a presenter can give control to another colleague or student. If anyone wants to ask any question, they can raise their hand to ask a question, can send a message or can ask the presenter to give them control, or they can annotate at a certain time. They have more features. We can also send voice messages with Zoom.

What other advice do I have?

I would rate it a six out of ten. The security is already there but there should be more ability to share features. The other feature they should include is Zoom control; if one colleague wants to give control to another, there can be two, three or four sharing their presentations.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Google Hangouts
November 2024
Learn what your peers think about Google Hangouts. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
reviewer1655226 - PeerSpot reviewer
Network & Security Administrator at a logistics company with 501-1,000 employees
Real User
Top 20
Has good integration with Google
Pros and Cons
  • "It's integration with Google is the valuable feature."
  • "The improvement needs to be done as per customer requirements."

What is our primary use case?

The solution is being used for video calls. 

What is most valuable?

Its integration with Google is the most valuable feature. 

What needs improvement?

The improvement needs to be done as per customer requirements.

For how long have I used the solution?

I have been using Google Hangouts for six months. 

What do I think about the stability of the solution?

The stability is good. I rate the stability a nine out of ten. 

Which solution did I use previously and why did I switch?

I moved from Zoom to Google because I have a Google account. 

How was the initial setup?

The initial setup is straightforward. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Hema Patil - PeerSpot reviewer
Software Affiliate at a pharma/biotech company with 1,001-5,000 employees
Real User
Top 10
Stable communication tool used for social networking and video calling
Pros and Cons
  • "This is a stable solution."
  • "There is no delete option for messages which could be an added feature in a future release."

What is our primary use case?

I use this solution personally for social networking and video calling. 

What needs improvement?

There is no delete option for messages which could be an added feature in a future release.

For how long have I used the solution?

I have used this solution for over 15 years. 

What do I think about the stability of the solution?

This is a stable solution. 

How was the initial setup?

This solution is included in Google Suite and no separate installation is needed. 

What other advice do I have?

I would recommend this solution to other users. I would rate this solution an eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1727343 - PeerSpot reviewer
CFO at a maritime company with 201-500 employees
Real User
Intuitively designed and quick implementation
Pros and Cons
  • "Google Hangouts is easy to use and intuitive."
  • "Google Hangouts could work on making the service better for slow connections."

What is our primary use case?

We use Google Hangouts for internal chats and file transfers.

What is most valuable?

Google Hangouts is easy to use and intuitive.

What needs improvement?

Google Hangouts could work on making the service better for slow connections.

For how long have I used the solution?

I have been using Google Hangouts for approximately two years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Google Hangouts is scalable.

How are customer service and support?

I did not contact support because the solution is very easy to use.

Which solution did I use previously and why did I switch?

I have previously used Zoom. I have found that Google Hangouts hand Zoom operates fairly similarly.

How was the initial setup?

the setup of Google Hangouts was very easy. It did not take long to start using it, it was very quick.

What other advice do I have?

I would recommend this solution to others. My children at school use it all the time at school.

I rate Google Hangouts a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1256787 - PeerSpot reviewer
Technical Lead at a tech services company with 10,001+ employees
Real User
Reliable group meetings with automatic focus on the speaker
Pros and Cons
  • "The group chat is a very good feature, where you can see all of the participants on cameras."
  • "I would like to see more focus on features for interacting with the participants in a group chat, such as screen sharing."

What is our primary use case?

We are using Google Hangouts for video meetings and group chat sessions.

How has it helped my organization?

All of our employees are using this solution and it allows them to easily catch up and keep in touch with each other.

What is most valuable?

What I like best is that once a person starts speaking, you will see immediately who it is.

The group chat is a very good feature, where you can see all of the participants on cameras.

Online sessions are reliable and there are almost no glitches.

What needs improvement?

I would like to see more focus on features for interacting with the participants in a group chat, such as screen sharing. This would be great.

Having an option for participants to ask questions, like a "raise hand" feature, would be helpful because as it is now, they have to send a message and I have to watch for it. The message might be private for me or sent to the entire group but either way, I have to watch the list of participants all of the time for these messages.

For how long have I used the solution?

I have been using Google Hangouts for more than six months.

What do I think about the stability of the solution?

The reliability is very good because there are almost no glitches.

It is more stable than other products.

What do I think about the scalability of the solution?

We have 130 employees in the company and all of us use Google Hangouts. However, I have only used it for sessions with 12 participants. With this number of people, it was fine. 

How are customer service and technical support?

I have not been in contact with Google's technical support.

Which solution did I use previously and why did I switch?

I have been working extensively with products like Google Hangouts, Zoom, and Webex to finish various projects. I find that Google Hangouts is more reliable than Zoom. On the other hand, Webex has more features available for interacting with the participants.

What's my experience with pricing, setup cost, and licensing?

We are using the free version of Google Hangouts.

What other advice do I have?

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Senior Executive at Divine IT Limited
Real User
Excellent voice and video clarity without time lag issues
Pros and Cons
  • "Very good voice and video calling options."
  • "Sending documents and other things is not an option."

What is our primary use case?

We use Google Hangouts as our major mode of communication. I'm a senior executive and we're a user of the solution. 

What is most valuable?

I like the voice and video calling options because I feel that Google Hangouts has more voice clarity and video clarity than Skype most of the time. It may even be better than Zoom which sometimes lags and tends to crash quite often. 

What needs improvement?

I'm not completely happy with the message options in Hangouts because for now it's only possible to send pictures, which is unfortunate because I would also like to be able to send documents and other things. I also think that because we've all become very used to using WhatsApp and Facebook Messenger, I think they could also include a reply option. 

I sometimes find that the topic that I want to speak to a particular person about, or the topic that we spoke about gets lost among all the words. A reply button would enable me to physically save certain information. 

For how long have I used the solution?

I've been using Google Hangouts for a couple of years. 

What do I think about the stability of the solution?

It's a stable solution. I'm enjoying using it. It's all part of Google, so I'm seldom disappointed.

What do I think about the scalability of the solution?

I believe scalability is excellent. They should continue the way they have been and maybe developing some of the features mentioned earlier but scalability is good. 

Which solution did I use previously and why did I switch?

Like most people, we also use WhatsApp. We've become used to using it for personal and professional purposes. We have lots of groups in our company and among our colleagues where we use WhatsApp for a specific department or specific project. We use both, but I believe Google Hangouts is the perfect place for professionals to come together and work. It's a perfect collaboration space.

What other advice do I have?

I would give this solution a perfect score if they could tweak some of the issues they have such as the messaging. Other than that, I think it's a great product. 

For now, I would rate this solution an eight out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Support at a financial services firm with 501-1,000 employees
Real User
High performance, simple installation, and user-friendly
Pros and Cons
  • "Google Hangouts is easy to use and has good performance."
  • "The solution can improve by having more integration with different platforms."

What is our primary use case?

I use Google Hangouts for virtual meetings.

What is most valuable?

Google Hangouts is easy to use and has good performance.

What needs improvement?

The solution can improve by having more integration with different platforms.

For how long have I used the solution?

I have been using Google Hangouts for a couple of years.

What do I think about the stability of the solution?

The solution is stable, it has high availability.

What do I think about the scalability of the solution?

I have found Google Hangouts to be scalability is good.

We have 300 users using this solution in my organization.

How are customer service and support?

I have not needed to contact the support.

Which solution did I use previously and why did I switch?

I have previously used Skype.

How was the initial setup?

The installation was straightforward and did not take very long.

What about the implementation team?

I did the implementation myself.

We have four administrations for the support of the solution.

What's my experience with pricing, setup cost, and licensing?

There is an annual subscription to use this solution.

What other advice do I have?

I would recommend this solution to others.

I rate Google Hangouts a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Updated: November 2024
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