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ShafeeqRahman - PeerSpot reviewer
IT Administrator at Soybean Crushing Company & Derivatives (SOYA)
Real User
Top 10
Excellent solution, simple to use and helps us connect when there are network issues
Pros and Cons
  • "Google Meet is a clear and simple solution."
  • "Google Meet could be more secure."

What is most valuable?

Google Meet is a clear and simple solution. If we are having network issues, it works better than other solutions. It allows us to share files during meetings. The free version is APN flexible, and installation is easy.

What needs improvement?

Google Meet could be more secure.

For how long have I used the solution?

We have been using this solution for about two months.

What do I think about the stability of the solution?

It is stable.

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Google Hangouts
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What do I think about the scalability of the solution?

It is scalable, and I rate the scalability a ten out of ten. We have less than five people using this solution.

Which solution did I use previously and why did I switch?

We use a paid version of Microsoft Teams and Google Meet when we have network issues.

How was the initial setup?

It has a straightforward setup and is not hard to complete.

What other advice do I have?

I recommend Google Meet to others, and I rate it a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Marcelo_Marciano - PeerSpot reviewer
Account Executive - Special Accounts at Iron Mountain Incorporated
MSP
Top 5
An excellent user-friendly tool that helps us with our commercial and sales meetings
Pros and Cons
  • "It is easy to use, and we don't need to make a lot of configurations."
  • "The solution can be improved by integrating other tools."

What is our primary use case?

Our primary use case for the solution is having internal meetings for ongoing projects. We also use it for our commercial and sales meetings with our customers.

What is most valuable?

It is easy to use and we don't need to make a lot of configurations. Additionally, It's a very user-friendly tool.

What needs improvement?

The solution can be improved by integrating other tools such as Microsoft Teams to make calls with different servers because many of our customers wouldn't have to change their tools to attend meetings. Additionally, the next release could include viewing the main screen and zooming in and out during a presentation on the desktop version.

For how long have I used the solution?

We have been using the solution for approximately three years and are currently using the most recent version.

What do I think about the scalability of the solution?

The solution is scalable. Approximately 1,200 people in different roles are using the solution at Iron Mountain Brazil.

How was the initial setup?

The initial setup is straightforward, and I rate it a ten out of ten. As a user, it took no time because when I logged in as a user, the workspace was already pre-configured, and I didn't do anything to start using the solution. However, I cannot comment on how long it may have taken from an IT perspective.

What other advice do I have?

I rate the solution a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Google Hangouts
November 2024
Learn what your peers think about Google Hangouts. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,660 professionals have used our research since 2012.
Vijay Muddu - PeerSpot reviewer
Manager server admin and security at Vivaconnect
Real User
Top 5Leaderboard
Video conferencing solution that is readily accessible and facilitates presentation sharing during meetings
Pros and Cons
  • "The most valuable feature has been the ability to present presentations during meetings."
  • "It would be great if this solution could be added to smart TVs. We would also like the ability to broadcast to a YouTube channel when having a meeting or session using this solution."

What is our primary use case?

We use this solution for video calls for group meetings. It used by more than 50 people in our business. 

What is most valuable?

The most valuable feature has been the ability to present presentations during meetings. 

What needs improvement?

It would be great if this solution could be added to smart TVs. We would also like the ability to broadcast to a YouTube channel when having a meeting or session using this solution.

For how long have I used the solution?

I have been using this solution for three years. 

What do I think about the stability of the solution?

This is a stable solution. 

How are customer service and support?

We have not experienced any issues so have not reached out to the customer support team. 

Which solution did I use previously and why did I switch?

I have previously used WebEx and Zoom. WebEx is very complicated but does have enhanced features compared to Google Hangout. However, Hangouts is a lightweight solution that can be used across devices including phones. It is easy to download and is readily available. You don't need to sign in separately and this makes it convenient to use. 

What other advice do I have?

I would rate this solution a nine out of ten. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Gary Jolley - PeerSpot reviewer
PAM Architect at GCA
MSP
Good, reliable source of communication, but it is not compatible with every device, it's browser-based
Pros and Cons
  • "Google Hangouts is an excellent tool."
  • "Google will not have two identical chat platforms. Google Chat is always a winner because it is compatible with my device."

What is our primary use case?

We primarily use Google Hangouts to communicate with one another. We've moved on from Google Hangouts and are now using Google Chat. You will notice that people are getting out of Hangouts. Hangouts will be going to go away.

I haven't used Google Hangouts in two months, and I used to use it more than two dozen times a day.

What is most valuable?

It's really good, it works out pretty well.

Google Hangouts is an excellent tool.

What needs improvement?

Hangouts will go the way of the Dodo. Google will not have two identical chat platforms. Google Chat is always a winner because it is compatible with my device. Google Hangouts, however, was not. Google Hangouts is a browser-based application.

What do I think about the stability of the solution?

It's very stable. We have no issues with the stability of Google Hangouts.

What do I think about the scalability of the solution?

Google Hangouts is very scalable.

What other advice do I have?

In terms of Webex and potentially losing some quality having a good meeting often entails muting everyone except the speaker and then switching from one speaker to another. Because whenever there is an open forum, or there is a larger audience, and I believe the number is usually around 16, your chances of having a know-it-all who has something to say about everything skyrocket. Being able to mute somebody, would be very valuable.

Anybody who needs that many people and you need professional services like that, it's time to start paying the subscription and support the product. If they want to have control of the venue, the only way to have control of the venue is with the paid version.

It pays for itself. Having a meeting go off the rails is an embarrassment.

Webex is probably one of my only 10s, but I am really starting to enjoy Microsoft Teams. It has the features that I need. It's built into Windows. I get it as part of my subscription to Microsoft Office from the company. I have only had one issue where I made a mistake. There's a little rule that you should have. If it's your meeting, it needs to be your meeting, it should be your tool choice. if it's your meeting, you should be the one to schedule it, even if it's very difficult, the project manager with the client wants to host the meeting himself.

For example, I had a very interesting little experience, only a few weeks ago, where it was my meeting, but the project manager from the client set up the meeting. I did not know this, but he had me muted. When I was responding to people, it was as if nobody was listening to me. I didn't know what was going on. Then, after about 15, or 20 minutes, the project manager said, "are you going to respond to this?" And I said, "Is anybody listening to me?" I've answered these questions I don't know how many times. One of the people on the call called me up, not even 15, 20 minutes ago, and said, "by the way that meeting you were in yesterday, you were muted." I would recommend if it's your meeting, it's got to be your tool.

It's PAM, and PAM Solutions are notoriously politically fraught by those who want to have their environment secured versus those that like things the way they are, and we had one of those.

I would recommend using Google Chat.

It was nothing out of the ordinary in comparison to others. I would rate Google Hangouts a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
RexSun - PeerSpot reviewer
PT at PNTL
Real User
Top 10
User-friendly with a good interface and decent pricing
Pros and Cons
  • "The initial setup is very easy."
  • "The solution could integrate more automation into the product."

What is our primary use case?

We primarily use the solution for virtual meetings. 

What is most valuable?

It works well. It makes having meetings very easy.

The interface is fine.

It is user-friendly, and we have no issues navigating the product. You simply book a meeting, send an invitation, and go into the meeting. That's it. 

The initial setup is very easy.

The solution is stable.

Pricing is very reasonable, and there are multiple licensing tiers to choose from. 

What needs improvement?

The solution could integrate more automation into the product. 

For how long have I used the solution?

I've used the solution for five years. 

What do I think about the stability of the solution?

The stability is very good. There are no bugs or glitches and it doesn't crash or freeze. It is reliable. OI'd rate the stability eight out of ten. 

What do I think about the scalability of the solution?

I've never tried to scale the solution. I cannot speak to the scalability process. 

20 to 30 people use the solution in our company.

We do not have plans to increase usage. 

How are customer service and support?

I have never used Google's technical support. 

Which solution did I use previously and why did I switch?

I did not use any other solution previously. 

How was the initial setup?

I found the initial setup to be very straightforward. It is not overly complex. It's very fast. It takes ten seconds to deploy it and get up and running. 

What about the implementation team?

I am able to handle the initial setup myself in-house. I do not need any consultants or outside assistance. 

What's my experience with pricing, setup cost, and licensing?

There is licensing required. You can choose whichever plan makes sense for your company. The price is okay. It's not overly expensive. 

What other advice do I have?

I do not know which version of the solution we're using.

We're an SMB.

I'd recommend the solution to others. 

I would rate the solution eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Presales engineer at Goodus
Real User
Top 5
Easy to use and simple implementation
Pros and Cons
  • "The most valuable feature of Google Hangouts is its popularity. A lot of people use Google. Since the solution is from Google and many of us use Google solutions regularly, it is easy to use."
  • "The stability of Google Hangouts has had some issues, such as video call delays. The stability could improve."

What is our primary use case?

We are using the solution for online meetings. It has become popular when people were working from home.

What is most valuable?

The most valuable feature of Google Hangouts is its popularity. A lot of people use Google. Since the solution is from Google and many of us use Google solutions regularly, it is easy to use.

What needs improvement?

The call reliability could improve in Google Hangouts.

For how long have I used the solution?

I have been using hangouts for a few years.

What do I think about the stability of the solution?

The stability of Google Hangouts has had some issues, such as video call delays. The stability could improve.

I rate the stability of Google Hangouts an eight out of ten.

What do I think about the scalability of the solution?

We have approximately 100 people using this solution in my organization.

How are customer service and support?

I have not contacted the vendor for support.

Which solution did I use previously and why did I switch?

I have used Zoom in parallel with Google Hangouts. We use Google Hangouts mostly for internal meetings and Zoom for external meetings.

How was the initial setup?

The initial setup of Google Hangouts is simple.

What about the implementation team?

I did the implementation of the solution myself.

Which other solutions did I evaluate?

I have not found any profound differences between Google Hangouts to other similar solutions on the market.

What other advice do I have?

There is not any maintenance needed for this solution.

I rate Google Hangouts an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2219163 - PeerSpot reviewer
User Happiness Manager at a tech vendor with 1,001-5,000 employees
Real User
Top 5Leaderboard
User-friendly and easy to navigate
Pros and Cons
  • "The initial setup is very easy."
  • "Google Meet should extend the time limit for a meeting from five minutes to at least thirty-five minutes."

What is most valuable?

Initially, Zoom had a time limit of 40 minutes, but now it's extended to 45 minutes. On the other hand, Google Meet allows meetings to last for an hour.

Moreover, I like the icons Google Meet has. Google Hangouts has sophisticated features and a data license. Google Meet downloads faster.  It does not take a lot of time.

What needs improvement?

Let me compare it with Zoom. Google Hangouts can't handle a large number of people. It has a limit of around 900 participants. Zoom also has limitations. So, there is room for improvement. 

Another area of improvement is icons.  I believe they could enhance the icon selection feature. It would be great to have more options for icons like Zoom does. It's not necessarily a critical improvement, but it would add a nice touch and provide users with more customization options.

Google Meet should extend the time limit for a meeting from five minutes to at least thirty-five minutes. I may be mistaken, but it seems like an appropriate duration for your average meeting. 

Additionally, when joining a call on Google Meet, it would be helpful to know how many participants are already in the call before joining. This feature is available in Zoom, and I find it quite useful. I prefer Zoom and appreciate the ability to immediately join a call without having to wait for an invitation. It's convenient to know how many participants are already on the call before joining.

For how long have I used the solution?


What do I think about the stability of the solution?

I would rate the stability of this solution an eight out of ten. 

What do I think about the scalability of the solution?

Overall, I would rate the scalability an eight out of ten. Some issues with scalability. 

In my organization, we have around 800 users utilizing Google Meet, and it handles a large number of participants well.

How was the initial setup?

The initial setup is very easy. Google Hangouts is very user-friendly. 

What's my experience with pricing, setup cost, and licensing?

Google Hangouts is not too expensive to maintain. Moreover, it doesn't consume much data and has affordable pricing.

Companies seem to prioritize cost-cutting and choosing a reliable solution. They want something that meets their needs without any surprises. 

What other advice do I have?

My advice to others considering using it would be to give Google Meet a try, especially if they are in need of a solution suitable for larger companies. The features are user-friendly, and navigating through the platform is easy.

Overall, I would rate the solution a nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1294218 - PeerSpot reviewer
Senior Cloud Architect and Team Lead at a computer software company with 10,001+ employees
Real User
Stable solution that enables communication between peers and has a good history feature, but it's not as feature-rich as the competition
Pros and Cons
  • "Stable communication tool with a good history feature and very easy installation."
  • "Google Hangouts is not as feature-rich as Slack. Adding more features to this solution would make it better."

What is our primary use case?

Google Hangouts enables communication between peers.

What is most valuable?

I like that Google Hangouts has better history features now.

What needs improvement?

Google Hangouts is not as feature-rich as Slack, but it's sufficient.

I'd like to see more features in this tool in the next release. What they need to do is add more features.

For how long have I used the solution?

I've been using Google Hangouts for a few years.

What do I think about the stability of the solution?

Google Hangouts is a stable product. I haven't seen any problems with its stability, so for me, it's stable.

What do I think about the scalability of the solution?

It's hard for me to say if Google Hangouts is scalable, but if we're talking about scalability in terms of users, it allows many, many users.

How was the initial setup?

Installing Google Hangouts was very easy. It comes with the package, e.g. this product comes out-of-the-box to a large extent.

Which other solutions did I evaluate?

I was able to evaluate Slack and Flowdock.

What other advice do I have?

I have some experience with Zoom, but not so much. We mainly use Google Hangouts, Google Meet, and Slack.

We have several thousand users of Google Hangouts in the company, and we'll probably increase usage for it.

I've never contacted technical support for this product, e.g. currently we have no issues with it.

I'm not recommending Google Hangouts to others. I'm recommending Slack instead.

I'm unsure, but we're probably paying yearly for Google Hangouts.

I'm rating Google Hangouts a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Updated: November 2024
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