Google Meet is a clear and simple solution. If we are having network issues, it works better than other solutions. It allows us to share files during meetings. The free version is APN flexible, and installation is easy.
IT Administrator at Soybean Crushing Company & Derivatives (SOYA)
Excellent solution, simple to use and helps us connect when there are network issues
Pros and Cons
- "Google Meet is a clear and simple solution."
- "Google Meet could be more secure."
What is most valuable?
What needs improvement?
Google Meet could be more secure.
For how long have I used the solution?
We have been using this solution for about two months.
What do I think about the stability of the solution?
It is stable.
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January 2025
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What do I think about the scalability of the solution?
It is scalable, and I rate the scalability a ten out of ten. We have less than five people using this solution.
Which solution did I use previously and why did I switch?
We use a paid version of Microsoft Teams and Google Meet when we have network issues.
How was the initial setup?
It has a straightforward setup and is not hard to complete.
What other advice do I have?
I recommend Google Meet to others, and I rate it a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CEO at a energy/utilities company with 11-50 employees
Communication platform with a straightforward setup; designed for virtual meetings, project planning, and project status updates
Pros and Cons
- "Communication platform that's effective in project planning, project status communication, and virtual meetings. Setting it up is straightforward."
- "The stability of Google Hangouts could still be improved. How virtual backgrounds are handled also needs improvement."
What is our primary use case?
I work for a project-oriented company, and we focus on product design and development, cloud services development, etc. We have multiple virtual meetings daily, both internally and with our clients, so our primary use case for Google Hangouts is for our meetings.
What is most valuable?
The value of Google Hangouts is that it enables us to communicate project status very effectively. It also allows us to plan effectively, and get people all over the world into our virtual meetings.
What needs improvement?
An additional feature I'd like to see in Google Hangouts is more of a personal preference, e.g. it's not a pain point. There may be little differences in the way virtual backgrounds are handled, but it's no big deal.
For how long have I used the solution?
We've been using Google Hangouts for two years. The company started standardizing the use of the platform at the beginning of the pandemic, e.g. that's when we made the shift to Google Hangouts.
What do I think about the stability of the solution?
I've seen some stability problems in Google Hangouts, particularly when communicating with developers in Eastern Europe, but that's to be expected given the current situation there.
How was the initial setup?
The initial setup for Google Hangouts was straightforward, and I never experienced any issues with it, but it would still depend on how technical the users are, e.g. the pain points are going to differ.
Which other solutions did I evaluate?
I evaluated Zoom.
What other advice do I have?
The company I'm working for is a big Google user, so we use Google Hangouts, and we share Google sheets, Google docs, etc. We use different Google solutions for work.
I can't think of any pain points in Google Hangouts that would make me say: "I wish it had this capability, or not." I do so many virtual meetings, and I have to think if it's going to be on Zoom, or if it's going to be on Google Hangouts, e.g. what are we using for this meeting, because we have different clients, so every once in a while, we get called into someone else's meeting, but internally, we use Google Hangouts.
I'm in very much in favor of Dev Ops, e.g. I like to see those updates come, but I have no problems with updates for this platform, because Google is normally doing something, or fixing a problem, or providing an enhancement, etc. The key is I manage when I apply updates, so it's not a problem for me. For some people, it can be a problem, but the updates don't bother me. I managed a Dev Ops environment, so we were putting out updates regularly, so we don't surprise people too often.
I have no information on the pricing of Google Hangouts, because I was not involved in that aspect.
My advice to others looking into implementing this platform is that we've had good success with it. I have no issues. It's worked for us, and we keep using it. We're not looking at anything else, so that for me, says it all.
I'm giving Google Hangouts a rating of eight out of ten, as I rarely give nines or tens.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Google Hangouts
January 2025
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Testing Center of Excellence - Head at a tech services company with 1,001-5,000 employees
Easy to use and integrates well with Google suite
Pros and Cons
- "It is very easy to use and is available as soon as you open a Google account."
- "I would like to see support for showing virtual backgrounds."
What is our primary use case?
I use Google Hangouts for both chat and online meetings.
What is most valuable?
The most valuable feature is the seamless integration with Google Suite. For example, in Google Calendar, if you set a meeting then it will automatically prepare the google Meet or Google Hangouts meeting for you.
It gives you the ability to make online presentations, and there is a little-known tool that allows you to use it as a remote desktop.
It is very easy to use and is available as soon as you open a Google account.
The recently added noise-cancellation feature works well.
What needs improvement?
I would like to see support for showing virtual backgrounds.
A better resolution that is capable of showing hi-resolution videos would be useful.
The capability of transferring files through chat, other than just images and videos, would be useful. There are some workarounds for it, but they are not as robust as the other features. Most other messenger allows you to send files through chat.
For how long have I used the solution?
I have been using Google Hangouts for several years, since 2012.
What do I think about the stability of the solution?
I use it every day and the stability is pretty good. It has never quit on me except in the case where my internet connection was down. Basically, if you have a working internet connection then it's up.
What do I think about the scalability of the solution?
I have not tested the scalability, but I have been part of meetings with more than 100 participants. My understanding is that it can handle up to 250 concurrent users in a meeting. For our purposes at work, it has been good.
How are customer service and technical support?
I have never been in contact with technical support.
Which solution did I use previously and why did I switch?
I also use Zoom and Microsoft teams, although not as extensively as Hangouts. Zoom allows you to show a virtual background, which is a nice feature. Also, most other messengers support sending generic files through chat, whereas Google Hangout supports sending images and videos only.
One problem with Zoom is that you can only have chats when you're in a video conference, whereas with Hangouts, it's real-time. The chat box is always there. I have never used the chat feature in Microsoft Teams.
I have not explored the integration between Teams and Microsoft Office.
How was the initial setup?
Running Hangouts for the first time is pretty seamless. Once you have a Google account, there is no setup that is needed. You simply log in and it's there.
What about the implementation team?
It was easy to set up on my own.
What's my experience with pricing, setup cost, and licensing?
This solution is available for free with the opening of a Google account.
What other advice do I have?
My advice for anybody who is looking to start using Google Hangouts is that it is plug-and-play, and comes free with Google Suite. The minute you have a Google account, it's already there. It is easy to use and works right out of the box.
Having more than 100 people in a meeting is pretty good.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Manager at a transportation company with 501-1,000 employees
Screen sharing feature ties in with Google Docs and Google Sheets so that we can work on a single document as a whole group of us at once
Pros and Cons
- "The screen sharing is the most valuable feature. It ties in with Google docs and Google sheets so that we can work on a single document as a whole group of us at once. That's the biggest feature we rely on."
- "The way it works with anonymous users should be improved. That could be strengthened to let anonymous users do more."
What is our primary use case?
We're a very distributed environment. We are a group of trucking companies and we're spread out across Western Canada. We've got about 20 offices with about 250 people right across 20 offices and communicating with each other is very important and so we use Google Hangouts. It provides inter-company communication, primarily for meetings and things like that. It has reduced cell phone bills and all those sorts of things.
What is most valuable?
The screen sharing is the most valuable feature. It ties in with Google docs and Google sheets so that we can work on a single document as a whole group at once. That's the biggest feature we rely on. Other than that, it's quick communication. You can send a quick chat message if you need or you can have a long video call conference if you need as well. It is flexible. It's a very good all-around solution.
What needs improvement?
The way it works with anonymous users should be improved. That could be strengthened to let anonymous users do more.
If we could get the person that we call that doesn't have a Gmail account and to screen share would be helpful. There have been times when I actually wanted to do remote control through Google and that would be really helpful too. That would help support a lot too.
For how long have I used the solution?
We have been using it for around five years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
The scalability is very good. We have around 150 users who use it every day.
It's at least half of our company that uses it pretty regularly. Our users range from data entry clerks who use the chat function to ask quick questions of their counterparts, dispatchers who communicate with other dispatchers inside that company. Managers use it for their weekly calls. It's really every level of our organization uses it.
Which solution did I use previously and why did I switch?
Before Hangouts we were using a regular teleconferencing solution where we would dial the number of a code and we would pay a bill every month for the number of minutes we used. We've never used a solution like Hangouts.
How was the initial setup?
The setup is complex. There are many settings buried in the Google Admin that are hard to find. It can be a pain.
It took about a year to get people into it and to set it to the way we wanted it. It required constant tweaking.
What was our ROI?
We have seen a return on our investment and we're all very satisfied with it. I just prefer to pay what I used to.
What's my experience with pricing, setup cost, and licensing?
This time last year I would've said the pricing is fantastic but Google increased their pricing recently and so our costs doubled. I don't think it's as cost-effective as it used to be. I would say it's sort of in the middle as far as cost-effectiveness now. It's the other things that come with Hangout that make it valuable. Part of its value is that it's got a whole suite of tools. I do in fact recommend it to people because of that.
What other advice do I have?
The one piece of advice I would is to be prepared regarding who else is going to use Hangouts outside of your organization. If you want people to be able to use a phone number, you have to pay for a whole different license with Google, your whole Google license has to be upgraded. Granted it has lots of other features. The dial-in feature to Hangouts is only accessible in the business class of G suite.
If it's only your company that is going to use it, then you're great at the regular license level. But if you think you're going to have people who are required to dial in, then you need to be prepared to pay more.
I would rate it an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
User Happiness Manager at a tech vendor with 1,001-5,000 employees
User-friendly and easy to navigate
Pros and Cons
- "The initial setup is very easy."
- "Google Meet should extend the time limit for a meeting from five minutes to at least thirty-five minutes."
What is most valuable?
Initially, Zoom had a time limit of 40 minutes, but now it's extended to 45 minutes. On the other hand, Google Meet allows meetings to last for an hour.
Moreover, I like the icons Google Meet has. Google Hangouts has sophisticated features and a data license. Google Meet downloads faster. It does not take a lot of time.
What needs improvement?
Let me compare it with Zoom. Google Hangouts can't handle a large number of people. It has a limit of around 900 participants. Zoom also has limitations. So, there is room for improvement.
Another area of improvement is icons. I believe they could enhance the icon selection feature. It would be great to have more options for icons like Zoom does. It's not necessarily a critical improvement, but it would add a nice touch and provide users with more customization options.
Google Meet should extend the time limit for a meeting from five minutes to at least thirty-five minutes. I may be mistaken, but it seems like an appropriate duration for your average meeting.
Additionally, when joining a call on Google Meet, it would be helpful to know how many participants are already in the call before joining. This feature is available in Zoom, and I find it quite useful. I prefer Zoom and appreciate the ability to immediately join a call without having to wait for an invitation. It's convenient to know how many participants are already on the call before joining.
For how long have I used the solution?
What do I think about the stability of the solution?
I would rate the stability of this solution an eight out of ten.
What do I think about the scalability of the solution?
Overall, I would rate the scalability an eight out of ten. Some issues with scalability.
In my organization, we have around 800 users utilizing Google Meet, and it handles a large number of participants well.
How was the initial setup?
The initial setup is very easy. Google Hangouts is very user-friendly.
What's my experience with pricing, setup cost, and licensing?
Google Hangouts is not too expensive to maintain. Moreover, it doesn't consume much data and has affordable pricing.
Companies seem to prioritize cost-cutting and choosing a reliable solution. They want something that meets their needs without any surprises.
What other advice do I have?
My advice to others considering using it would be to give Google Meet a try, especially if they are in need of a solution suitable for larger companies. The features are user-friendly, and navigating through the platform is easy.
Overall, I would rate the solution a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
User-friendly with a good interface and decent pricing
Pros and Cons
- "The initial setup is very easy."
- "The solution could integrate more automation into the product."
What is our primary use case?
We primarily use the solution for virtual meetings.
What is most valuable?
It works well. It makes having meetings very easy.
The interface is fine.
It is user-friendly, and we have no issues navigating the product. You simply book a meeting, send an invitation, and go into the meeting. That's it.
The initial setup is very easy.
The solution is stable.
Pricing is very reasonable, and there are multiple licensing tiers to choose from.
What needs improvement?
The solution could integrate more automation into the product.
For how long have I used the solution?
I've used the solution for five years.
What do I think about the stability of the solution?
The stability is very good. There are no bugs or glitches and it doesn't crash or freeze. It is reliable. OI'd rate the stability eight out of ten.
What do I think about the scalability of the solution?
I've never tried to scale the solution. I cannot speak to the scalability process.
20 to 30 people use the solution in our company.
We do not have plans to increase usage.
How are customer service and support?
I have never used Google's technical support.
Which solution did I use previously and why did I switch?
I did not use any other solution previously.
How was the initial setup?
I found the initial setup to be very straightforward. It is not overly complex. It's very fast. It takes ten seconds to deploy it and get up and running.
What about the implementation team?
I am able to handle the initial setup myself in-house. I do not need any consultants or outside assistance.
What's my experience with pricing, setup cost, and licensing?
There is licensing required. You can choose whichever plan makes sense for your company. The price is okay. It's not overly expensive.
What other advice do I have?
I do not know which version of the solution we're using.
We're an SMB.
I'd recommend the solution to others.
I would rate the solution eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Presales engineer at Goodus
Easy to use and simple implementation
Pros and Cons
- "The most valuable feature of Google Hangouts is its popularity. A lot of people use Google. Since the solution is from Google and many of us use Google solutions regularly, it is easy to use."
- "The stability of Google Hangouts has had some issues, such as video call delays. The stability could improve."
What is our primary use case?
We are using the solution for online meetings. It has become popular when people were working from home.
What is most valuable?
The most valuable feature of Google Hangouts is its popularity. A lot of people use Google. Since the solution is from Google and many of us use Google solutions regularly, it is easy to use.
What needs improvement?
The call reliability could improve in Google Hangouts.
For how long have I used the solution?
I have been using hangouts for a few years.
What do I think about the stability of the solution?
The stability of Google Hangouts has had some issues, such as video call delays. The stability could improve.
I rate the stability of Google Hangouts an eight out of ten.
What do I think about the scalability of the solution?
We have approximately 100 people using this solution in my organization.
How are customer service and support?
I have not contacted the vendor for support.
Which solution did I use previously and why did I switch?
I have used Zoom in parallel with Google Hangouts. We use Google Hangouts mostly for internal meetings and Zoom for external meetings.
How was the initial setup?
The initial setup of Google Hangouts is simple.
What about the implementation team?
I did the implementation of the solution myself.
Which other solutions did I evaluate?
I have not found any profound differences between Google Hangouts to other similar solutions on the market.
What other advice do I have?
There is not any maintenance needed for this solution.
I rate Google Hangouts an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Independent Consultant - Digital Transformation at Jennifer Yalden
Has a straightforward initial setup process, but they should increase the session time
Pros and Cons
- "The initial setup process is straightforward."
- "They should increase the platform's session time beyond an hour."
What is our primary use case?
We use the platform for scheduling meetings with clients.
What needs improvement?
They should increase the platform's session time beyond an hour.
For how long have I used the solution?
We have been using Google Hangouts for five years. At present, we use the latest version.
How was the initial setup?
The initial setup process is straightforward. We have deployed it on the cloud.
What about the implementation team?
I implemented the product myself.
What other advice do I have?
I recommend Google Hangouts and rate it a seven out of ten. I advise others to have a clear idea of their business use cases before they deploy the product.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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