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Google Hangouts [EOL] vs Zoom Workplace Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Hangouts [EOL]
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
Zoom Workplace Business
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
232
Ranking in other categories
Virtual Meetings (1st)
 

Featured Reviews

Mariana-Piñeres - PeerSpot reviewer
Customer Success Manager Latam at a tech vendor with 51-200 employees
Recording and transcription enhance global client meetings
Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.
Arun Basnet - PeerSpot reviewer
Data Engineer at a computer software company with 1,001-5,000 employees
Daily team collaboration has become smoother and supports reliable long client meetings
One of the best features Zoom Workplace Business offers is that we have unlimited time for our meeting schedule with no time limitation. Additionally, we can have a workspace and many other features that I haven't explored yet, including shared documents. Zoom Workplace Business has numerous features to provide a team with valuable tools. Regarding how Zoom Workplace Business has impacted my organization positively, we also had other communication channels such as Teams and Slack, but the video call experience in Zoom was really good and helpful. We also have a recording functionality which is truly helpful. While we have that on other platforms, Zoom makes it similarly easy to implement as that of other communication channels. Since Zoom has a really good streaming quality and works on low latency as well, we prefer to use Zoom over other communication channels for video calling and conferences, although we have other communication channels for text messages.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Very good voice and video calling options."
"I appreciated having the basic features like screen sharing and camera options."
"It is very easy to use and is available as soon as you open a Google account."
"This is a stable solution."
"The solution is easy to use and navigate."
"It's good for conferencing with others."
"The product is stable."
"The screen sharing is the most valuable feature. It ties in with Google docs and Google sheets so that we can work on a single document as a whole group of us at once. That's the biggest feature we rely on."
"The user interface is simple."
"There is a free version of the solution."
"Zoom has positively impacted my organization because it's essential for communication."
"Overall Zoom functions well."
"Zoom is an excellent tool for networking where a number of people can join, each speaking to one another, and appearing on screen."
"Zoom is a scalable solution, we have 150,000 people using it in my organization."
"The feature I really like is the summary provided by AI."
"The ability to share content is a great feature."
 

Cons

"I would like to see support for showing virtual backgrounds."
"They should increase the platform's session time beyond an hour."
"One area where I see room for improvement in Google Hangout is the voice quality during meetings."
"The solution could integrate more automation into the product."
"There is no recording feature in Google Meet. However, Zoom has the recording feature and we use it for any calls that require recording."
"Maybe they should offer more security features."
"Google Meet should extend the time limit for a meeting from five minutes to at least thirty-five minutes."
"Support could be a bit faster."
"Yesterday, we had a call, but Zoom closed after 20 or 25 minutes, and we didn't get any alerts. That could be because there was a time limit set. There should be an option, like a button, that allows us to increase or reduce the meeting time."
"The solution can improve by having the option to be able to lock the primary speaker on high definition the entire time. Additionally, it would be a benefit to have easy Zoom room-like features for individuals using lightboards. There should be quick invitations and integration with Slack and Outlook."
"Sometimes I talk a bit low pitched and the other person cannot hear me. I'm guessing the noise suppression detects my voice as background noise instead of my actual voice."
"Zoom could improve by having more tools."
"One thing I do wish was that there was more visibility. Sometimes I have to click into a reply-all to find out who is in the meeting and whether they've accepted or not."
"Variable sound quality."
"Zoom could improve its security. I heard they had a breach the last time."
"Although I have not experienced this issue directly, I have heard that there are a lot of security issues with Zoom. Security is very important to us and I have read in the news, there have been a few security issues with them, which worries us in general. We have to update this solution to use it for business purposes soon. We have to check it with an independent security product to verify its safety."
 

Pricing and Cost Advice

"We pay an annual license to use the solution."
"Google Hangouts has reasonable pricing, but I don't use the paid version because I only have a small budget, though you get more features from the paid version."
"I believe my company has a yearly license for Google Hangouts, but I'm not sure because this is a corporate account, so I don't have the details."
"There is no license cost."
"We access the solution through Google Workspace. It is inexpensive to use."
"This solution is available for free with the opening of a Google account."
"There is a need to make certain payments towards the licensing costs attached to the product and some other tools that are included in the suite offered by Google. Google Hangouts alone as a product is available for free."
"I pay $6 per user per month for Gmail, Google Drive, and Google Hangouts."
"Zoom is free to use."
"The solution is affordable."
"Licensing fees are paid on a yearly basis."
"It is reasonable. It has a monthly license."
"The solution's pricing is good."
"Zoom is a very cheaply priced video conferencing solution, and using this product has saved our business a lot of expense."
"There is some basic functionality that's free but if you want to host longer meetings and have more participants, then there is a licensing fee."
"We generally have a strict budget so the pricing for Zoom is reasonable."
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Top Industries

By visitors reading reviews
Marketing Services Firm
18%
Manufacturing Company
14%
University
10%
Outsourcing Company
8%
Performing Arts
14%
Marketing Services Firm
10%
Computer Software Company
8%
University
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise16
Large Enterprise18
By reviewers
Company SizeCount
Small Business99
Midsize Enterprise33
Large Enterprise104
 

Questions from the Community

What do you like most about Google Hangouts?
It's integration with Google is the valuable feature.
What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
The pricing, setup cost, and licensing were not negotiated, so those details are uncertain.
 

Overview

 

Sample Customers

Information Not Available
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings. Updated: January 2026.
881,384 professionals have used our research since 2012.