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Google Hangouts [EOL] vs Zoom Workplace Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Hangouts [EOL]
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
Zoom Workplace Business
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
232
Ranking in other categories
Virtual Meetings (1st)
 

Featured Reviews

Mariana-Piñeres - PeerSpot reviewer
Customer Success Manager Latam at a tech vendor with 51-200 employees
Recording and transcription enhance global client meetings
Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.
Arun Basnet - PeerSpot reviewer
Data Engineer at a computer software company with 1,001-5,000 employees
Daily team collaboration has become smoother and supports reliable long client meetings
One of the best features Zoom Workplace Business offers is that we have unlimited time for our meeting schedule with no time limitation. Additionally, we can have a workspace and many other features that I haven't explored yet, including shared documents. Zoom Workplace Business has numerous features to provide a team with valuable tools. Regarding how Zoom Workplace Business has impacted my organization positively, we also had other communication channels such as Teams and Slack, but the video call experience in Zoom was really good and helpful. We also have a recording functionality which is truly helpful. While we have that on other platforms, Zoom makes it similarly easy to implement as that of other communication channels. Since Zoom has a really good streaming quality and works on low latency as well, we prefer to use Zoom over other communication channels for video calling and conferences, although we have other communication channels for text messages.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The ease of navigation is good, as we can easily share data and screens."
"I appreciated having the basic features like screen sharing and camera options."
"Google Hangouts currently uses AI capabilities to generate splits on the call and summarize it."
"The installation part of the product is easy since one generally needs to use a browser to use the product."
"The most valuable feature of Google Hangouts for me is content sharing."
"It's integration with Google is the valuable feature."
"I find it valuable that Google Hangouts is a lightweight tool that doesn't take up a lot of memory and doesn't require a lot of resources."
"It has efficient recording features."
"The grid view option is great, as you get to see everyone who is in the video conference at the same time."
"The platform has a solid feature for scheduling short meetings worth 30 minutes."
"All you need is a laptop or mobile device and a connection to the internet."
"Overall, Zoom is a good product because we are using it globally, and it is a good way of connecting with everyone globally."
"The most valuable feature is that it's free."
"Zoom has a variety of functions, including setting up virtual offices and virtual office hours. It's a stable and scalable platform with good chat support."
"The ability to make video calls is the solution's most valuable aspect."
"Zoom is easy to set up and is a very stable video communications app."
 

Cons

"One improvement could be integration with Google Calendar to help find available timeslots when scheduling meetings with many participants."
"The algorithm should be improved to automatically deal with poor connections in a better way."
"They should increase the platform's session time beyond an hour."
"Google Meet should extend the time limit for a meeting from five minutes to at least thirty-five minutes."
"Maybe they should offer more security features."
"The solution could integrate more automation into the product."
"I would like to see more focus on features for interacting with the participants in a group chat, such as screen sharing."
"Collaboration in Google Hangouts has room for improvement compared to Microsoft Teams. On Microsoft Teams, you can share a document directly and work on that document all at once, in real-time, with other team members, which isn't the case with Google Hangouts."
"We use screen sharing, but sometimes it can be awkward because you might accidentally share the wrong screen, including personal ones. ......Similar to the integration between Google Calendar and Google Meet, having everything in one environment would be much more convenient for scheduling meetings."
"One of the main concerns is the difficulty of using it on your mobile device."
"Zoom could be improved by adding more dashboards."
"Zoom could improve by being more user-friendly."
"The solution could be a bit more user-friendly."
"Zoom's user interface could be improved. For example, it could have bigger buttons for elderly people."
"The solution lacks security."
"It's a heavy application that requires a lot of bandwidth. I would like to see Zoom incorporate those features where you can share documents and form teams while still maintaining efficiency."
 

Pricing and Cost Advice

"We are using the free version of Google Hangouts."
"The screen-sharing feature is the most valuable feature."
"This solution is available for free with the opening of a Google account."
"We access the solution through Google Workspace. It is inexpensive to use."
"We pay an annual license to use the solution."
"I pay $6 per user per month for Gmail, Google Drive, and Google Hangouts."
"Google Hangouts has reasonable pricing, but I don't use the paid version because I only have a small budget, though you get more features from the paid version."
"I believe my company has a yearly license for Google Hangouts, but I'm not sure because this is a corporate account, so I don't have the details."
"I use the free version that is available, so I'm not sure what the licensing prices are."
"There is a 40-minute time limit when you use the basic version, which is free."
"We do not incur a licensing fee."
"We are using the free version of the solution."
"We have to pay for the product's license."
"We do not incur any licensing costs, as we use the free version."
"The personal version is free. However, there are fees required to use the solution for business."
"There is some basic functionality that's free but if you want to host longer meetings and have more participants, then there is a licensing fee."
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Top Industries

By visitors reading reviews
Marketing Services Firm
18%
Manufacturing Company
14%
University
10%
Outsourcing Company
8%
Performing Arts
14%
Marketing Services Firm
10%
University
9%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise16
Large Enterprise18
By reviewers
Company SizeCount
Small Business99
Midsize Enterprise33
Large Enterprise104
 

Questions from the Community

What do you like most about Google Hangouts?
It's integration with Google is the valuable feature.
What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
The pricing, setup cost, and licensing were not negotiated, so those details are uncertain.
 

Overview

 

Sample Customers

Information Not Available
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings. Updated: January 2026.
881,665 professionals have used our research since 2012.