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Google Hangouts [EOL] vs Zoom Workplace Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Hangouts [EOL]
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
Zoom Workplace Business
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
233
Ranking in other categories
Virtual Meetings (1st)
 

Featured Reviews

Mariana-Piñeres - PeerSpot reviewer
Customer Success Manager Latam at a tech vendor with 51-200 employees
Recording and transcription enhance global client meetings
Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.
Yifate Yusuf - PeerSpot reviewer
Team Lead at GE
Unified communication has transformed our collaboration and consistently boosts project delivery
The best features Zoom Workplace Business offers include screen sharing, clear video and audio, online meetings, large-scale events, call management, mobile apps, unified communication platform, and collaboration. The feature I find myself using the most is an AI-powered collaboration platform that is used to streamline communication, increase employee engagement, optimize in-person time, and improve productivity. The screen sharing is very effective and a helpful tool where we are able to screen share with our colleagues and discuss different tasks and project management ideas. Collaboration has become very efficient, and remote working has also become efficient and prevalent in my organization. We have been able to save a lot of time using Zoom Workplace Business. It has been a game-changer. Zoom Workplace Business elevates the experience with Zoom AI Companion included at no additional cost. It is designed to help employees be more productive, collaborate better, enhance their skills, and unlock time savings.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is very easy to use and is available as soon as you open a Google account."
"Google Hangouts currently uses AI capabilities to generate splits on the call and summarize it."
"The initial setup process is straightforward."
"What I like best about Google Hangouts is its integration with other Google solutions, so scheduling is easy because you have the calendar. It also has a whiteboard feature. I also like its polling feature and that it even has a captioning feature."
"The most valuable features are the chat features and the video conferencing features that enable more than two or three people to be connected at a time."
"The facility is always online and very easy to share the screen using the solution."
"Google Meet is a clear and simple solution."
"Google Hangouts is very quick and easy to use, and the quality is very good."
"It is very quick to get a meeting started."
"There are many valuable features. Security is one – you can lock Zoom meetings when you find that all the participants have joined so that there are no intruders."
"The screen sharing capability is useful for teaching."
"The base infrastructure is robust."
"Zoom is stable and easy to use."
"Zoom is easy to set up and is a very stable video communications app."
"The most valuable feature is the remote desktop because sometimes we have to intervene and control the client's infrastructure."
"Ability to record sessions."
 

Cons

"The way it works with anonymous users should be improved. That could be strengthened to let anonymous users do more."
"As someone who is not very familiar with technology, I find it acceptable. I prefer to wait and see what they will come up with in the future. However, I notice that they keep introducing new features that are better than the previous ones."
"I would like for the platform to have a call recording feature in the free version."
"Google Meet should extend the time limit for a meeting from five minutes to at least thirty-five minutes."
"Not a ten because there's room for improvement. Sometimes there is disconnectivity."
"The solution could integrate more automation into the product."
"The solution can be improved by integrating other tools."
"There is no recording feature in Google Meet. However, Zoom has the recording feature and we use it for any calls that require recording."
"The video quality of the free version might not be as good as the enterprise edition."
"One of the main concerns is the difficulty of using it on your mobile device."
"There are occasional latency, sound and audio quality difficulties."
"Zoom could be more secure."
"The only limitation in Zoom is related to the time limit for a call, which is about 40 minutes."
"Zoom often does fixes or checks the vulnerability of their solution. However, they could increase security."
"The quality of transcription in Zoom Workplace Business could improve."
"Zoom could be more scalable."
 

Pricing and Cost Advice

"The screen-sharing feature is the most valuable feature."
"Google Hangouts has reasonable pricing, but I don't use the paid version because I only have a small budget, though you get more features from the paid version."
"For individual use, there's no license requirement as such. For storage or some other purposes, if I go beyond 15 GB, then I need to buy something."
"I believe my company has a yearly license for Google Hangouts, but I'm not sure because this is a corporate account, so I don't have the details."
"There is no license cost."
"I don't need to buy Google Hangouts separately because it comes free with Google Workspace, and it is also available for my personal Gmail ID."
"I pay $6 per user per month for Gmail, Google Drive, and Google Hangouts."
"I use the free version of the solution."
"We use the free version of the product. We utilize it only three to four times a month."
"We generally have a strict budget so the pricing for Zoom is reasonable."
"The annual price of approximately $200 for the solution is reasonable."
"There is a 40-minute time limit when you use the basic version, which is free."
"The pricing is reasonable."
"I rate the product's pricing two or three on a scale of one to ten, where one is low price and ten is high price."
"There is a free version of Zoom which allows you a certain limited amount of time usage and there is a corporate version of the solution where you have to pay."
"As an organization, we are paying a license fee for Zoom. Personally, I use the free version."
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Top Industries

By visitors reading reviews
Marketing Services Firm
18%
Manufacturing Company
14%
University
10%
Outsourcing Company
8%
Performing Arts
14%
Marketing Services Firm
9%
University
9%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise16
Large Enterprise18
By reviewers
Company SizeCount
Small Business99
Midsize Enterprise33
Large Enterprise105
 

Questions from the Community

What do you like most about Google Hangouts?
It's integration with Google is the valuable feature.
What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
I cannot say anything about pricing, setup costs, and licensing of Zoom Workplace Business since it is handled globally for us.
 

Overview

 

Sample Customers

Information Not Available
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings. Updated: February 2026.
884,328 professionals have used our research since 2012.