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Google Hangouts [EOL] vs Zoom Workplace Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Hangouts [EOL]
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
Zoom Workplace Business
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
232
Ranking in other categories
Virtual Meetings (1st)
 

Featured Reviews

Mariana-Piñeres - PeerSpot reviewer
Customer Success Manager Latam at a tech vendor with 51-200 employees
Recording and transcription enhance global client meetings
Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.
Arun Basnet - PeerSpot reviewer
Data Engineer at a computer software company with 1,001-5,000 employees
Daily team collaboration has become smoother and supports reliable long client meetings
One of the best features Zoom Workplace Business offers is that we have unlimited time for our meeting schedule with no time limitation. Additionally, we can have a workspace and many other features that I haven't explored yet, including shared documents. Zoom Workplace Business has numerous features to provide a team with valuable tools. Regarding how Zoom Workplace Business has impacted my organization positively, we also had other communication channels such as Teams and Slack, but the video call experience in Zoom was really good and helpful. We also have a recording functionality which is truly helpful. While we have that on other platforms, Zoom makes it similarly easy to implement as that of other communication channels. Since Zoom has a really good streaming quality and works on low latency as well, we prefer to use Zoom over other communication channels for video calling and conferences, although we have other communication channels for text messages.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Google Hangouts currently uses AI capabilities to generate splits on the call and summarize it."
"I find it valuable that Google Hangouts is a lightweight tool that doesn't take up a lot of memory and doesn't require a lot of resources."
"The installation part of the product is easy since one generally needs to use a browser to use the product."
"The most valuable features of the solution are its ability to allow the sharing of screens and the way it allows a user to take control of another system."
"I appreciated having the basic features like screen sharing and camera options."
"The most valuable feature of Google Hangouts for me is content sharing."
"Google Hangouts is very quick and easy to use, and the quality is very good."
"The most valuable feature of Google Hangouts is the ability to record the classes that I'm not able to attend. I can use the class recording to view whatever I missed later."
"The most valuable feature is video conferencing."
"The solution is easy to navigate."
"The platform has a solid feature for scheduling short meetings worth 30 minutes."
"It allows for both support and communication at the same time."
"The ability to share content is a great feature."
"The solution is very user friendly and flexible."
"Setting up Zoom is easy."
"The initial setup is straightforward as this is a cloud application. It only takes a few seconds."
 

Cons

"There should be more space for multiple users at a time so that multiple people can connect, can share, and even transfer control to another colleague, employer, student, etc."
"It would be better to have a feature for recording the meetings in Google Hangouts."
"The UI has room for improvement."
"There could be more precise instructions for beginners using the solution."
"The scalability has room for improvement."
"The improvement needs to be done as per customer requirements."
"The stability of Google Hangouts has had some issues, such as video call delays. The stability could improve."
"I would like for the platform to have a call recording feature in the free version."
"Additional end-user features like polling would be beneficial."
"I would like to see them develop end-to-end encryption, like WhatsApp. That would improve the security of the software."
"Our licensing model prevents us from switching off the meeting recording functionality"
"Variable sound quality."
"Having easier access to recorded meetings, being able to download them fast, and playing them back would be helpful."
"Sometimes when I try to share my screen in a conference room, I have to click the share button more than once. This happens around fifty percent of the time."
"Zoom will be cheaper if you want to have a general meeting, but if you want a real enterprise version, Cisco will be cheaper."
"The privacy settings need to be more apparent, otherwise anyone can wander into meeting rooms and disrupt them."
 

Pricing and Cost Advice

"I use the free version of the solution."
"I think there is a need for payment for licensing, but as students, we didn't have to pay for it when we were using it. Our professors were the ones paying for it since they needed to record the sessions."
"Google Hangouts has reasonable pricing, but I don't use the paid version because I only have a small budget, though you get more features from the paid version."
"We are using the free version of Google Hangouts."
"There is an annual subscription to use this solution."
"The screen-sharing feature is the most valuable feature."
"I don't need to buy Google Hangouts separately because it comes free with Google Workspace, and it is also available for my personal Gmail ID."
"We pay an annual license to use the solution."
"As an organization, we are paying a license fee for Zoom. Personally, I use the free version."
"Zoom is available with an open license that can support meetings of up to 40 minutes."
"Zoom is licensed as a subscription model and it is available on a monthly or yearly basis."
"In addition to any licensing fees, we hired Zoom to provide training to us in small groups."
"The free version has a time limit, but paid subscriptions are available."
"I use the free version of Zoom that is available for download."
"We have subscribed to a package for Zoom and it is a monthly payment."
"There is a 40-minute time limit when you use the basic version, which is free."
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Top Industries

By visitors reading reviews
Marketing Services Firm
18%
Manufacturing Company
14%
University
10%
Outsourcing Company
8%
Performing Arts
14%
Marketing Services Firm
10%
Computer Software Company
8%
University
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise16
Large Enterprise18
By reviewers
Company SizeCount
Small Business99
Midsize Enterprise33
Large Enterprise104
 

Questions from the Community

What do you like most about Google Hangouts?
It's integration with Google is the valuable feature.
What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
The pricing, setup cost, and licensing were not negotiated, so those details are uncertain.
 

Overview

 

Sample Customers

Information Not Available
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings. Updated: January 2026.
881,515 professionals have used our research since 2012.