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Google Hangouts [EOL] vs Zoom Workplace Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Hangouts [EOL]
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
Zoom Workplace Business
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
225
Ranking in other categories
Virtual Meetings (1st)
 

Featured Reviews

Mariana-Piñeres - PeerSpot reviewer
Recording and transcription enhance global client meetings
Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.
Luiz Kazan - PeerSpot reviewer
Utilizing versatile features for efficient personal and work meetings
Zoom offers a number of interesting and valuable features. One of the most interesting is the ability to share only audio and provide ambient music without sharing a screen. The breakout room feature is much more developed than other solutions, allowing users to stay in the same meeting and move to different rooms and back to the main room. The sharing features are great for projecting people who should be in focus. Another valuable feature is the virtual entrance, which uses a username and password recognized by the Zoom system, showing the person's full name and ID. Additionally, the use of video and a good fixed background improves visibility compared to other applications. These features differentiate Zoom from others.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution's stability is the most valuable feature."
"Google Meet is a clear and simple solution."
"Its ease of use is most valuable. It is just a click, and you're in the system."
"The initial setup process is straightforward."
"The installation part of the product is easy since one generally needs to use a browser to use the product."
"The most valuable feature of Google Hangouts is the ability to record the classes that I'm not able to attend. I can use the class recording to view whatever I missed later."
"Google Hangouts is user-friendly. It supports low internet bandwidth."
"I appreciated having the basic features like screen sharing and camera options."
"Screen Sharing is the most valuable feature in Zoom for me."
"Zoom is easy to use and easy to navigate."
"Zoom is mobile-ready and easy to use."
"Zoom has a variety of functions, including setting up virtual offices and virtual office hours. It's a stable and scalable platform with good chat support."
"The most valuable feature is how stable Zoom is. Compared to other collaboration tools, I haven't seen Zoom crash often. Zoom is also better in terms of security. From a usability perspective, a user's perspective, the overall experience of using Zoom is very good. It's a simple, fast, very seamless solution, and pretty lightweight."
"I've never had to use tech support for it. It just works."
"Important features include whiteboard control, the ability to set up lobbies, and managing how attendees join the meeting."
"One of the most valuable features is the user interface. With every new update, they introduce new useful features."
 

Cons

"Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly."
"I would like for the platform to have a call recording feature in the free version."
"It would be great if this solution could be added to smart TVs. We would also like the ability to broadcast to a YouTube channel when having a meeting or session using this solution."
"Google Hangouts should add a feature to show how someone connects, such as via a laptop or phone. If you know if someone is using a laptop you can ask them to share their screen."
"Collaboration in Google Hangouts has room for improvement compared to Microsoft Teams. On Microsoft Teams, you can share a document directly and work on that document all at once, in real-time, with other team members, which isn't the case with Google Hangouts."
"There could be more precise instructions for beginners using the solution."
"The product was quite unstable during the COVID-19 pandemic, especially when we shared our screens, as it often resulted in a black screen."
"It would be better to have a feature for recording the meetings in Google Hangouts."
"It's not really the fault of the product, however, the internet connectivity can sometimes be an issue."
"Zoom's drawing tools could be better integrated."
"I can't think of any features that are lacking."
"Non-technical support should be improved, such as that involving invoicing."
"Zoom meetings can only have 1,000 attendees. For more than 1,000, you must buy the Zoom Webinar product."
"I would like to be able to have multiple users open and collaborate on a document at the same time."
"The interface could be more user-friendly."
"Zoom could improve by being more user-friendly."
 

Pricing and Cost Advice

"I don't need to buy Google Hangouts separately because it comes free with Google Workspace, and it is also available for my personal Gmail ID."
"I use the free version of the solution."
"We pay an annual license to use the solution."
"I pay $6 per user per month for Gmail, Google Drive, and Google Hangouts."
"We access the solution through Google Workspace. It is inexpensive to use."
"There is an annual subscription to use this solution."
"We are using the free version of Google Hangouts."
"There is a need to make certain payments towards the licensing costs attached to the product and some other tools that are included in the suite offered by Google. Google Hangouts alone as a product is available for free."
"We have to pay for the product's license."
"We pay a yearly licensing fee for Zoom, which is expensive in our part of the world."
"My organization has a yearly license for Zoom."
"I have been using the free version of Zoom."
"The solution is affordable."
"A licensing fee is required."
"I am using the free version."
"I use the free version of Zoom that is available for download."
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Top Industries

By visitors reading reviews
No data available
Performing Arts
14%
University
13%
Educational Organization
11%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise16
Large Enterprise18
By reviewers
Company SizeCount
Small Business97
Midsize Enterprise32
Large Enterprise101
 

Questions from the Community

What do you like most about Google Hangouts?
It's integration with Google is the valuable feature.
What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
Zoom offers a free version for up to forty minutes.
 

Overview

 

Sample Customers

Information Not Available
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Zoom Video Communications, Cisco, Microsoft and others in Virtual Meetings. Updated: August 2025.
867,783 professionals have used our research since 2012.