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Google Hangouts [EOL] vs Zoom Workplace Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Hangouts [EOL]
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
Zoom Workplace Business
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
233
Ranking in other categories
Virtual Meetings (1st)
 

Featured Reviews

Mariana-Piñeres - PeerSpot reviewer
Customer Success Manager Latam at a tech vendor with 51-200 employees
Recording and transcription enhance global client meetings
Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.
Yifate Yusuf - PeerSpot reviewer
Team Lead at GE
Unified communication has transformed our collaboration and consistently boosts project delivery
The best features Zoom Workplace Business offers include screen sharing, clear video and audio, online meetings, large-scale events, call management, mobile apps, unified communication platform, and collaboration. The feature I find myself using the most is an AI-powered collaboration platform that is used to streamline communication, increase employee engagement, optimize in-person time, and improve productivity. The screen sharing is very effective and a helpful tool where we are able to screen share with our colleagues and discuss different tasks and project management ideas. Collaboration has become very efficient, and remote working has also become efficient and prevalent in my organization. We have been able to save a lot of time using Zoom Workplace Business. It has been a game-changer. Zoom Workplace Business elevates the experience with Zoom AI Companion included at no additional cost. It is designed to help employees be more productive, collaborate better, enhance their skills, and unlock time savings.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The facility is always online and very easy to share the screen using the solution."
"The video call feature is the most valuable."
"This is a stable solution."
"The most valuable feature of Google Hangouts is its popularity. A lot of people use Google. Since the solution is from Google and many of us use Google solutions regularly, it is easy to use."
"The most valuable features are that you don't have to create a separate account, it's easy to use, and you don't have to enter an ID or password to start video conferencing."
"Google Hangouts is an excellent tool."
"When you get a meeting invitation, it's very easy to just join and go."
"The product is stable."
"I recommend Zoom for its ability to host webinars and collaborative tools."
"I like the filters and background filters that I can incorporate; I find they work better than competitors like Google Meet or Microsoft Teams."
"The main benefit is that it allows us to easily connect and collaborate, even in areas with less reliable internet."
"It is a stable solution."
"The screen-sharing capabilities are very good."
"The initial setup is easy."
"The solution can scale easily."
"The solution is easy to use and loads up documents for sharing."
 

Cons

"The algorithm should be improved to automatically deal with poor connections in a better way."
"There is no recording feature in Google Meet. However, Zoom has the recording feature and we use it for any calls that require recording."
"I would like to have a whiteboard feature, where I can draw a sketch or diagram and show it to the people in the meeting."
"As someone who is not very familiar with technology, I find it acceptable. I prefer to wait and see what they will come up with in the future. However, I notice that they keep introducing new features that are better than the previous ones."
"Sending documents and other things is not an option."
"Google Meet should extend the time limit for a meeting from five minutes to at least thirty-five minutes."
"I would like to see support for showing virtual backgrounds."
"I would like for the platform to have a call recording feature in the free version."
"I'd like integration with Outlook to set my meetings. As it is, right now, I have to go to the Zoom app to do that, and after that, export it to Outlook."
"It takes time to acclimate end users to the product."
"I don't know whose product is at fault, however, if you've ever had to go from Zoom to Teams to WebEx, it really messes around with your device settings."
"I have read some news about Zoom being a little bit insecure, but when we never had any issue with it. They can improve by making the sessions more secure."
"Recently, most of the people in my organization have not been able to dial in using the telephone number and have been required to join meetings using their devices."
"My company uses the Zoom security setting that requires the host to admit users. The host often forgets to do that, so you sometimes have a lot of people sitting out there. It would be nice if Zoom made it obvious that somebody is in the waiting room."
"Zoom could be more secure."
"Zoom can improve the user-friendliness of the management when you are doing a webinar."
 

Pricing and Cost Advice

"There is an annual subscription to use this solution."
"We access the solution through Google Workspace. It is inexpensive to use."
"I don't need to buy Google Hangouts separately because it comes free with Google Workspace, and it is also available for my personal Gmail ID."
"I think there is a need for payment for licensing, but as students, we didn't have to pay for it when we were using it. Our professors were the ones paying for it since they needed to record the sessions."
"I believe my company has a yearly license for Google Hangouts, but I'm not sure because this is a corporate account, so I don't have the details."
"There is no license cost."
"Google Hangouts has reasonable pricing, but I don't use the paid version because I only have a small budget, though you get more features from the paid version."
"For individual use, there's no license requirement as such. For storage or some other purposes, if I go beyond 15 GB, then I need to buy something."
"I rate the product's pricing a seven out of ten. It is not affordable for small businesses."
"The free version has a time limit, but paid subscriptions are available."
"Has a paid account for multiple users as well as a free option."
"There is a free version available with time limits."
"I use Zoom's free version."
"We pay a yearly licensing fee."
"Zoom has a less expensive subscription than other solutions such as Cisco Webex."
"There is a subscription to use the solution."
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Top Industries

By visitors reading reviews
Marketing Services Firm
18%
Manufacturing Company
14%
University
10%
Outsourcing Company
8%
Performing Arts
14%
Marketing Services Firm
9%
University
9%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise16
Large Enterprise18
By reviewers
Company SizeCount
Small Business99
Midsize Enterprise33
Large Enterprise105
 

Questions from the Community

What do you like most about Google Hangouts?
It's integration with Google is the valuable feature.
What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
I cannot say anything about pricing, setup costs, and licensing of Zoom Workplace Business since it is handled globally for us.
 

Overview

 

Sample Customers

Information Not Available
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings. Updated: February 2026.
884,012 professionals have used our research since 2012.