Try our new research platform with insights from 80,000+ expert users

Google Hangouts [EOL] vs Zoom Workplace Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Hangouts [EOL]
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
Zoom Workplace Business
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
232
Ranking in other categories
Virtual Meetings (1st)
 

Featured Reviews

Mariana-Piñeres - PeerSpot reviewer
Customer Success Manager Latam at a tech vendor with 51-200 employees
Recording and transcription enhance global client meetings
Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.
Arun Basnet - PeerSpot reviewer
Data Engineer at a computer software company with 1,001-5,000 employees
Daily team collaboration has become smoother and supports reliable long client meetings
One of the best features Zoom Workplace Business offers is that we have unlimited time for our meeting schedule with no time limitation. Additionally, we can have a workspace and many other features that I haven't explored yet, including shared documents. Zoom Workplace Business has numerous features to provide a team with valuable tools. Regarding how Zoom Workplace Business has impacted my organization positively, we also had other communication channels such as Teams and Slack, but the video call experience in Zoom was really good and helpful. We also have a recording functionality which is truly helpful. While we have that on other platforms, Zoom makes it similarly easy to implement as that of other communication channels. Since Zoom has a really good streaming quality and works on low latency as well, we prefer to use Zoom over other communication channels for video calling and conferences, although we have other communication channels for text messages.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The installation part of the product is easy since one generally needs to use a browser to use the product."
"Its ease of use is most valuable. It is just a click, and you're in the system."
"The ability to share a screen during a meeting is one of the most valuable features. You can also be directly connected on the computer and on the phone with the same account. It is flexible."
"The most valuable feature has been the ability to present presentations during meetings."
"It is easy to use, and we don't need to make a lot of configurations."
"Google Meet is a clear and simple solution."
"I find it valuable that Google Hangouts is a lightweight tool that doesn't take up a lot of memory and doesn't require a lot of resources."
"The initial setup is very easy."
"Zoom is very smooth whether in one-on-one meetings or group calls with more than one hundred people."
"Zoom is easy to use and does not require much network bandwidth. Additionally, it does not require a lot of configuration which is very good."
"I don't have any issues with the scalability of Zoom."
"The standout feature of Zoom is its excellent connectivity, offering high-quality audio and video. Additionally, its familiarity stems from being an early adopter in the field of online communication during the onset of epidemics. Previously, I had used a different system for video conferences in another company, which primarily relied on room-based conferences rather than peer-to-peer video conferencing. However, with the need to communicate directly with peers, Zoom emerged as the first and preferred choice for me. Overall, I consider it the top option and the primary tool I use. Additionally, the solution has all the functionality I need."
"Zoom is scalable. We have about 10,000 users at my company."
"Zoom did everything that we needed it to do."
"You can have multiple connections so that everybody can interact. You can change your background. If you're in your home and you don't want people to know what it looks like, you can pretty much change the background to any background that you want."
"I've never had to use tech support for it. It just works."
 

Cons

"There could be more precise instructions for beginners using the solution."
"Google Meet should extend the time limit for a meeting from five minutes to at least thirty-five minutes."
"It would be ideal if they could include in the offering a virtual whiteboard for users when they are running meetings."
"We don’t have any complaints."
"The solution could integrate more automation into the product."
"It is not as stable. They can improve its stability."
"The user interface is an area with shortcomings and needs improvement."
"Google Hangouts is not good enough to be used in a professional environment or for some official work, especially when compared to a product like Microsoft Teams."
"The inclusion of some more advanced security features would be an improvement."
"We are more inclined to work with Microsoft Teams."
"The chat functionality that is included is always in plain text, and you cannot change fonts by making them bold or italic. It's a very plain and basic chat."
"The solution should include the integration of AI-based tools that could transcript or record the meetings."
"When you are connected to one device and you're going to log into another one, Zoom should ask you to transfer without having to disconnect you."
"Zoom needs to address the privacy issues I've heard about."
"The performance could be better."
"Having easier access to recorded meetings, being able to download them fast, and playing them back would be helpful."
 

Pricing and Cost Advice

"The screen-sharing feature is the most valuable feature."
"I think there is a need for payment for licensing, but as students, we didn't have to pay for it when we were using it. Our professors were the ones paying for it since they needed to record the sessions."
"We are using the free version of Google Hangouts."
"I pay $6 per user per month for Gmail, Google Drive, and Google Hangouts."
"For individual use, there's no license requirement as such. For storage or some other purposes, if I go beyond 15 GB, then I need to buy something."
"I believe my company has a yearly license for Google Hangouts, but I'm not sure because this is a corporate account, so I don't have the details."
"There is an annual subscription to use this solution."
"This solution is available for free with the opening of a Google account."
"There is a subscription to use the solution."
"The price of Zoom is a bit expensive."
"Zoom is a very cheaply priced video conferencing solution, and using this product has saved our business a lot of expense."
"I rate the product's pricing two or three on a scale of one to ten, where one is low price and ten is high price."
"Zoom is free."
"I am not paying any licensing costs for the solution."
"I use the tool's free version."
"We have subscribed to a package for Zoom and it is a monthly payment."
report
Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.
881,346 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Performing Arts
15%
Computer Software Company
9%
University
9%
Educational Organization
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise16
Large Enterprise18
By reviewers
Company SizeCount
Small Business99
Midsize Enterprise33
Large Enterprise104
 

Questions from the Community

What do you like most about Google Hangouts?
It's integration with Google is the valuable feature.
What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
The pricing, setup cost, and licensing were not negotiated, so those details are uncertain.
 

Overview

 

Sample Customers

Information Not Available
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings. Updated: January 2026.
881,346 professionals have used our research since 2012.