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Google Hangouts [EOL] vs Zoom Workplace Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Hangouts [EOL]
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
Zoom Workplace Business
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
233
Ranking in other categories
Virtual Meetings (1st)
 

Featured Reviews

Mariana-Piñeres - PeerSpot reviewer
Customer Success Manager Latam at a tech vendor with 51-200 employees
Recording and transcription enhance global client meetings
Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.
Yifate Yusuf - PeerSpot reviewer
Team Lead at GE
Unified communication has transformed our collaboration and consistently boosts project delivery
The best features Zoom Workplace Business offers include screen sharing, clear video and audio, online meetings, large-scale events, call management, mobile apps, unified communication platform, and collaboration. The feature I find myself using the most is an AI-powered collaboration platform that is used to streamline communication, increase employee engagement, optimize in-person time, and improve productivity. The screen sharing is very effective and a helpful tool where we are able to screen share with our colleagues and discuss different tasks and project management ideas. Collaboration has become very efficient, and remote working has also become efficient and prevalent in my organization. We have been able to save a lot of time using Zoom Workplace Business. It has been a game-changer. Zoom Workplace Business elevates the experience with Zoom AI Companion included at no additional cost. It is designed to help employees be more productive, collaborate better, enhance their skills, and unlock time savings.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Google Meet has excellent audio quality, good images, and a robust set of features."
"Google Hangouts is very quick and easy to use, and the quality is very good."
"It's good for conferencing with others."
"The facility is always online and very easy to share the screen using the solution."
"The ability to share a screen during a meeting is one of the most valuable features. You can also be directly connected on the computer and on the phone with the same account. It is flexible."
"I find the sound quality of Google Meet a valuable feature. You can join Google Meet with just your phone. You only need the link of the meeting to join."
"Very good voice and video calling options."
"I appreciated having the basic features like screen sharing and camera options."
"I find Zoom's sharing features, particularly presenting slides, quite useful. While I'm uncertain if it outperforms Teams in this aspect, I appreciate its functionality. Its breakout room feature is good."
"The most valuable feature of this solution is its ease of use."
"Zoom is pretty safe and secure."
"The solution can scale easily."
"The biggest advantage with Zoom, compared to other similar products, is the simplicity."
"Simple and user-friendly; works on any device."
"Zoom is easy to use."
"The initial setup is easy."
 

Cons

"Google Meet should extend the time limit for a meeting from five minutes to at least thirty-five minutes."
"It would be better to have a feature for recording the meetings in Google Hangouts."
"There should be more space for multiple users at a time so that multiple people can connect, can share, and even transfer control to another colleague, employer, student, etc."
"The improvement needs to be done as per customer requirements."
"I would like to have a whiteboard feature, where I can draw a sketch or diagram and show it to the people in the meeting."
"The stability of Google Hangouts has had some issues, such as video call delays. The stability could improve."
"We've noticed the product works better in Chrome and doesn't work as well in Safari browsers."
"Sending documents and other things is not an option."
"I did not see a Whiteboarding feature when using Zoom. They should add this in the next release."
"The security needs to be improved."
"It is difficult to see and control whether you're muted or not, so the interface should be improved."
"The main issue with Zoom is its adoption in the business world compared to platforms like Teams."
"In the future, I would like to see remote access control for other computers."
"Zoom's stability is an area with certain shortcomings that need improvement."
"Zoom is not a good product for webinars."
"The interface could be more user-friendly."
 

Pricing and Cost Advice

"We are a small team and a small organization such as ours just uses the free version of Google, so there's no cost associated with Google Hangouts at the moment."
"There is an annual subscription to use this solution."
"This solution is available for free with the opening of a Google account."
"I pay $6 per user per month for Gmail, Google Drive, and Google Hangouts."
"We are using the free version of Google Hangouts."
"We access the solution through Google Workspace. It is inexpensive to use."
"I use the free version of the solution."
"Google Hangouts has reasonable pricing, but I don't use the paid version because I only have a small budget, though you get more features from the paid version."
"There is some basic functionality that's free but if you want to host longer meetings and have more participants, then there is a licensing fee."
"I am making yearly payments. So, I am paying 250 USD a year."
"Zoom has a less expensive subscription than other solutions such as Cisco Webex."
"There is a subscription to use the solution."
"Licensing fees are paid on a yearly basis."
"There is a licensing fee and although the price is fair, it can be a little cheaper."
"The price is $149 USD yearly."
"There are both free and paid versions available."
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Top Industries

By visitors reading reviews
Marketing Services Firm
18%
Manufacturing Company
14%
University
10%
Outsourcing Company
8%
Performing Arts
14%
Marketing Services Firm
10%
University
9%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise16
Large Enterprise18
By reviewers
Company SizeCount
Small Business99
Midsize Enterprise33
Large Enterprise105
 

Questions from the Community

What do you like most about Google Hangouts?
It's integration with Google is the valuable feature.
What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
The pricing, setup cost, and licensing were not negotiated, so those details are uncertain.
 

Overview

 

Sample Customers

Information Not Available
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings. Updated: January 2026.
882,032 professionals have used our research since 2012.