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Google Hangouts [EOL] vs Zoom Workplace Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Hangouts [EOL]
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
Zoom Workplace Business
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
231
Ranking in other categories
Virtual Meetings (1st)
 

Featured Reviews

Mariana-Piñeres - PeerSpot reviewer
Customer Success Manager Latam at a tech vendor with 51-200 employees
Recording and transcription enhance global client meetings
Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.
Zaid bin junaid  - PeerSpot reviewer
Growth and Product Manager at Flash.co
Improved collaboration costs have been reduced while daily stand-ups and events run more efficiently
If I were to discuss how Zoom Workplace Business can be improved, I feel that it is providing good service overall; however, the scaling aspect could be enhanced. Even though it has great scalability, if they can make it even more scalable, it would be really good. Also, while the integration is good, with the growth of AI, advancing the AI part to enable other workflows within the application would be beneficial. Those are some observations from my part, but otherwise, I feel everything is all right. I would love to see advanced AI integrations with major players such as Google and Amazon. Talking about scalability, Zoom Workplace Business is definitely a scalable solution, accommodating up to 1,000 people at once. However, when exceeding that number, the bandwidth may be disturbed and the latency may reduce; I have witnessed that issue occurring during large events, which is why I highlighted this part.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The interface is simple and not complex."
"We use Google Hangouts to chat and exchange some quick information."
"The ability to share a screen during a meeting is one of the most valuable features. You can also be directly connected on the computer and on the phone with the same account. It is flexible."
"The ease of navigation is good, as we can easily share data and screens."
"The initial setup is very easy."
"Communication platform that's effective in project planning, project status communication, and virtual meetings. Setting it up is straightforward."
"Its ease of use is most valuable. It is just a click, and you're in the system."
"Very good voice and video calling options."
"The Zoom software is complete and effective, light and secure."
"Easy to use whenever and wherever necessary."
"The solution is easy to navigate."
"Zoom is an excellent tool for networking where a number of people can join, each speaking to one another, and appearing on screen."
"Zoom is useful for virtual meetings."
"Zoom is easy to use and does not consume very much in terms of resources."
"I like Zoom's breakout session feature."
"It's pretty easy to connect to anybody through a scheduled meeting."
 

Cons

"The algorithm should be improved to automatically deal with poor connections in a better way."
"The scalability has room for improvement."
"Google Hangouts could improve by allowing someone to record a meeting without the need to have a company email. You cannot record with a Gmail account."
"There could be more precise instructions for beginners using the solution."
"You only get 60 minutes of video conferencing."
"Can be improved by including a larger library of video filters and adding custom filters."
"I think the version that I'm using doesn't allow recording. I guess it's more of a licensing issue than anything else, and it needs to be improved."
"Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly."
"They should consider increasing the time limits for free users."
"If Zoom could be more secure, that would be better. Security is always a highly sensitive matter for everyone today."
"While Zoom calls are great for talking and chatting, they often lack follow-up on action items and collaboration. Most of the time, it's just talking and listening without much progress. There's a missing piece in these tools. About 90 percent of those calls could be replaced by other tools that focus more on the deliverables that make a real impact rather than just being another wasted meeting. It doesn't improve collaboration."
"The main issue with Zoom is its adoption in the business world compared to platforms like Teams."
"In general, the price could be a little cheaper."
"We have had some quality and lagging issues with video regardless of connection quality."
"If anything, the updates could be less frequent."
"Considering the main function of Zoom, it should make the video functioning part a little bit more friendly."
 

Pricing and Cost Advice

"We access the solution through Google Workspace. It is inexpensive to use."
"There is a need to make certain payments towards the licensing costs attached to the product and some other tools that are included in the suite offered by Google. Google Hangouts alone as a product is available for free."
"I think there is a need for payment for licensing, but as students, we didn't have to pay for it when we were using it. Our professors were the ones paying for it since they needed to record the sessions."
"This solution is available for free with the opening of a Google account."
"The screen-sharing feature is the most valuable feature."
"We are a small team and a small organization such as ours just uses the free version of Google, so there's no cost associated with Google Hangouts at the moment."
"We are using the free version of Google Hangouts."
"We pay an annual license to use the solution."
"There is a free version of Zoom which allows you a certain limited amount of time usage and there is a corporate version of the solution where you have to pay."
"The cost of Zoom is approximately $150 USD annually."
"I use the tool's free version."
"We use the free version of the product. We utilize it only three to four times a month."
"My company is using the paid version of Zoom."
"The solution's pricing is good."
"I am making yearly payments. So, I am paying 250 USD a year."
"I believe that all of their licenses are purchased, so that they may use the solution for their teaching purposes."
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Top Industries

By visitors reading reviews
No data available
Performing Arts
16%
University
10%
Computer Software Company
8%
Educational Organization
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise16
Large Enterprise18
By reviewers
Company SizeCount
Small Business99
Midsize Enterprise33
Large Enterprise102
 

Questions from the Community

What do you like most about Google Hangouts?
It's integration with Google is the valuable feature.
What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
The pricing, setup cost, and licensing were not negotiated, so those details are uncertain.
 

Overview

 

Sample Customers

Information Not Available
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings. Updated: December 2025.
879,711 professionals have used our research since 2012.