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Google Hangouts [EOL] vs Zoom Workplace Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Hangouts [EOL]
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
Zoom Workplace Business
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
233
Ranking in other categories
Virtual Meetings (1st)
 

Featured Reviews

Mariana-Piñeres - PeerSpot reviewer
Customer Success Manager Latam at a tech vendor with 51-200 employees
Recording and transcription enhance global client meetings
Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.
Yifate Yusuf - PeerSpot reviewer
Team Lead at GE
Unified communication has transformed our collaboration and consistently boosts project delivery
The best features Zoom Workplace Business offers include screen sharing, clear video and audio, online meetings, large-scale events, call management, mobile apps, unified communication platform, and collaboration. The feature I find myself using the most is an AI-powered collaboration platform that is used to streamline communication, increase employee engagement, optimize in-person time, and improve productivity. The screen sharing is very effective and a helpful tool where we are able to screen share with our colleagues and discuss different tasks and project management ideas. Collaboration has become very efficient, and remote working has also become efficient and prevalent in my organization. We have been able to save a lot of time using Zoom Workplace Business. It has been a game-changer. Zoom Workplace Business elevates the experience with Zoom AI Companion included at no additional cost. It is designed to help employees be more productive, collaborate better, enhance their skills, and unlock time savings.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The video call feature is the most valuable."
"We use Google Hangouts to chat and exchange some quick information."
"It is easy to use, and we don't need to make a lot of configurations."
"It is very easy to use and is available as soon as you open a Google account."
"The interface is simple and not complex."
"The most valuable feature of Google Hangouts is the ability to record the classes that I'm not able to attend. I can use the class recording to view whatever I missed later."
"It's integration with Google is the valuable feature."
"The initial setup is very easy."
"I would recommend Zoom to others because everyone knows and uses it."
"Overall Zoom functions well."
"This video conferencing product is easy to use."
"Ability to record interviews."
"Zoom Workplace Business offers unlimited time with the business plan, which allows us to keep our Zoom room open all day."
"Zoom is easy to use."
"Zoom is mobile-ready and easy to use."
"Zoom is interoperable and user-friendly."
 

Cons

"We don’t have any complaints."
"There is no delete option for messages which could be an added feature in a future release."
"The design could be a little bit better."
"Google Meet should extend the time limit for a meeting from five minutes to at least thirty-five minutes."
"The stability of Google Hangouts could still be improved. How virtual backgrounds are handled also needs improvement."
"The solution can be improved by integrating other tools."
"Google Hangouts restricts you to those with a Gmail account."
"Google Hangouts has breakout rooms now, but not as extensive as Zoom, so that's one area for improvement. I mentioned that I like the Google Hangouts captioning feature, but that could be improved. For example, importing Filipino-English captions here in the Philippines would be great."
"When sharing a screen, it's only dedicated to one particular window, not multiple windows"
"Excessive software updates can sometimes disrupt my experience."
"Zoom's drawing tools could be better integrated."
"Zoom's stability is an area with certain shortcomings that need improvement."
"Considering the main function of Zoom, it should make the video functioning part a little bit more friendly."
"In the past, there were some sound connectivity issues where I would get sound and no picture, and then picture and no sound."
"The solution’s stability could be improved."
"The solution should include the integration of AI-based tools that could transcript or record the meetings."
 

Pricing and Cost Advice

"This solution is available for free with the opening of a Google account."
"There is a need to make certain payments towards the licensing costs attached to the product and some other tools that are included in the suite offered by Google. Google Hangouts alone as a product is available for free."
"We are a small team and a small organization such as ours just uses the free version of Google, so there's no cost associated with Google Hangouts at the moment."
"There is an annual subscription to use this solution."
"There is no license cost."
"The screen-sharing feature is the most valuable feature."
"We pay an annual license to use the solution."
"I pay $6 per user per month for Gmail, Google Drive, and Google Hangouts."
"There is a licensing fee and although the price is fair, it can be a little cheaper."
"In addition to any licensing fees, we hired Zoom to provide training to us in small groups."
"There is a yearly license for this solution. I would like it if they offered better prices."
"For personal use, I use the free version of Zoom, so I haven't paid anything."
"Zoom is a very cheaply priced video conferencing solution, and using this product has saved our business a lot of expense."
"It is reasonable. It has a monthly license."
"Has a paid account for multiple users as well as a free option."
"Licensing fees are paid on a yearly basis."
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Top Industries

By visitors reading reviews
Marketing Services Firm
18%
Manufacturing Company
14%
University
10%
Outsourcing Company
8%
Performing Arts
14%
Marketing Services Firm
9%
University
9%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise16
Large Enterprise18
By reviewers
Company SizeCount
Small Business99
Midsize Enterprise33
Large Enterprise105
 

Questions from the Community

What do you like most about Google Hangouts?
It's integration with Google is the valuable feature.
What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
I cannot say anything about pricing, setup costs, and licensing of Zoom Workplace Business since it is handled globally for us.
 

Overview

 

Sample Customers

Information Not Available
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings. Updated: February 2026.
884,108 professionals have used our research since 2012.