Google Hangouts vs Zoom comparison

Google and Zoom Video Communications are both solutions in the Virtual Meetings category. Google is ranked #5 with an average rating of 8.3, while Zoom Video Communications is ranked #1 with an average rating of 8.3. Google holds a 0.2% mindshare in VM, compared to Zoom Video Communications’s 11.5% mindshare. Additionally, 93% of Google users are willing to recommend the solution, compared to 94% of Zoom Video Communications users who would recommend it.

Google Hangouts

Read 54 Google Hangouts reviews

2,110 Views
123 Comparison Views

93% willing to recommend

Zoom

Read 206 Zoom reviews

7,293 Views
1,426 Comparison Views

94% willing to recommend

Google Hangouts

Zoom

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Google Hangouts and Zoom based on real PeerSpot user reviews.

Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Google Hangouts vs. Zoom Report (Updated: October 2024).

Buyer's Guide

Google Hangouts vs. Zoom

October 2024

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Categories and Ranking

Google Hangouts

Ranking in Virtual Meetings

5th

Average Rating

8.2

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Zoom

Ranking in Virtual Meetings

1st

Average Rating

8.4

Number of Reviews

206

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the Virtual Meetings category, the mindshare of Google Hangouts is 0.2%, down from 1.7% compared to the previous year. The mindshare of Zoom is 11.5%, down from 15.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Biswajith Gopinathan

Data Analytics Specialist at GlaxoSmithKline

A tool for personal use with good screen-sharing capabilities

The product is more beneficial for convenience and personal use and not for a professional environment. Google Hangouts is beneficial in providing stability during communication. For personal use, Google Hangouts is convenient to use. Google Hangouts can be used to connect with family and friends, and for some of the online classes. I rate the overall tool an eight out of ten.

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AlexandruCioruta

Senior manager at Ernst & Young

Easy to use and provides good video and sound quality

I've been using the solution for different vendor meetings and training The most valuable features of Zoom are quick connectivity, screen sharing, and quick response. The solution provides good video and sound quality. The solution's screen-sharing and presentation capabilities are really good.…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Its ease of use is most valuable. It is just a click, and you're in the system."

"It's very easy to use."

"The interface is simple and not complex."

"The most valuable features of the solution are its ability to allow the sharing of screens and the way it allows a user to take control of another system."

"Google Hangouts is easy to use and intuitive."

"The video call feature is the most valuable."

"It's integration with Google is the valuable feature."

"The most valuable feature of Google Hangouts for me is content sharing."

More Google Hangouts pros

"The solution is easy to set up."

"The solution provides good video quality."

"Ability to record sessions."

"It's easy to use and at this point, it's certainly ubiquitous. It's everywhere."

"Primarily during the period of problematic travel, the solution enabled us to connect with customers, clients and even colleagues and to share our thoughts, ideas and information."

"The most valuable feature of Zoom is the webinars."

"Zoom's content shareability and chat support are the most valuable features."

"The installation process is very simple."

More Zoom pros

Cons

"Can be improved by including a larger library of video filters and adding custom filters."

"Google Hangouts could improve by allowing someone to record a meeting without the need to have a company email. You cannot record with a Gmail account."

"In the next release, I would like to see call recording made available."

"The user interface is an area with shortcomings and needs improvement."

"Collaboration in Google Hangouts has room for improvement compared to Microsoft Teams. On Microsoft Teams, you can share a document directly and work on that document all at once, in real-time, with other team members, which isn't the case with Google Hangouts."

"The stability of Google Hangouts could still be improved. How virtual backgrounds are handled also needs improvement."

"The platform's screen-sharing feature and the participant panel could be improved."

"Google Hangouts restricts you to those with a Gmail account."

More Google Hangouts cons

"How they have the gallery aligned when someone is sharing a screen isn't ideal right now. If there were more options on how to arrange it, would be ideal."

"The security can be improved because this is one of the reasons that my organization prefers to use Skype."

"I would like to see something like a virtual board or conference room where participants are seated around a virtual table, and pictures of them sitting on the chair or an avatar that the user can choose and control within that virtual world."

"Could be more flexible for individuals that do not have the economic capacity."

"The product's stability needs improvement."

"We use screen sharing, but sometimes it can be awkward because you might accidentally share the wrong screen, including personal ones. ......Similar to the integration between Google Calendar and Google Meet, having everything in one environment would be much more convenient for scheduling meetings."

"Non-technical support should be improved, such as that involving invoicing."

"In the future, I would like to see remote access control for other computers."

More Zoom cons

Pricing and Cost Advice

"I think there is a need for payment for licensing, but as students, we didn't have to pay for it when we were using it. Our professors were the ones paying for it since they needed to record the sessions."

"There is no license cost."

"The screen-sharing feature is the most valuable feature."

"This solution is available for free with the opening of a Google account."

"For individual use, there's no license requirement as such. For storage or some other purposes, if I go beyond 15 GB, then I need to buy something."

"I pay $6 per user per month for Gmail, Google Drive, and Google Hangouts."

"I use the free version of the solution."

"Google Hangouts has reasonable pricing, but I don't use the paid version because I only have a small budget, though you get more features from the paid version."

More Google Hangouts pricing and cost advice

"We generally have a strict budget so the pricing for Zoom is reasonable."

"The solution is affordable."

"The cost of Zoom is approximately $150 USD annually."

"There is a licensing fee and although the price is fair, it can be a little cheaper."

"I rate the product's pricing two or three on a scale of one to ten, where one is low price and ten is high price."

"The cost of Zoom has led me to use WeChat, instead."

"I am using the free version, so I don't pay anything to use it."

"Zoom can be used for free."

More Zoom pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.

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816,406 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

97%

Computer Software Company

Financial Services Firm

Healthcare Company

Educational Organization

90%

University

Computer Software Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Google Hangouts?

It's integration with Google is the valuable feature.

See all answers

What is your experience regarding pricing and costs for Google Hangouts?

Google Hangouts doesn't require a license.

See all answers

What needs improvement with Google Hangouts?

The platform's screen-sharing feature and the participant panel could be improved. The current interface for sharing the entire screen could be more effective, and the participants' panel is consid...

See all answers

LucidChart vs LucidSpark for brainstorming sessions over Zoom

Hi @Krista Thompson - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...

See all answers

What do you like most about Zoom?

The product is scalable.

See all answers

What is your experience regarding pricing and costs for Zoom?

The solution is affordable.

See all answers

Comparisons

No data available

Webex vs Zoom

Compared 25% of the time

Skype for Business vs Zoom

Compared 20% of the time

TeamViewer vs Zoom

Compared 12% of the time

GoToMeeting vs Zoom

Compared 10% of the time

Cisco Meeting Server vs Zoom

Compared 9% of the time

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Product Reports

Buyer's Guide

Google Hangouts

November 2024

Download Google Hangouts product report

Buyer's Guide

Zoom

October 2024

Download Zoom product report

Learn More

Google

Zoom Video Communications

Overview

Hangouts Chat makes it easy for teams to be able to get their work done in one place. From direct messages to group conversations, Chat helps teams collaborate easily and efficiently.

Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.

Sample Customers

Information Not Available

Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies

Buyer's Guide

Google Hangouts vs. Zoom

October 2024

Free Report: Google Hangouts vs. Zoom

Find out what your peers are saying about Google Hangouts vs. Zoom and other solutions. Updated: October 2024.

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We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.