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Google Hangouts [EOL] vs Zoom Workplace Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Hangouts [EOL]
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
Zoom Workplace Business
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
232
Ranking in other categories
Virtual Meetings (1st)
 

Featured Reviews

Mariana-Piñeres - PeerSpot reviewer
Customer Success Manager Latam at a tech vendor with 51-200 employees
Recording and transcription enhance global client meetings
Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.
Arun Basnet - PeerSpot reviewer
Data Engineer at a computer software company with 1,001-5,000 employees
Daily team collaboration has become smoother and supports reliable long client meetings
One of the best features Zoom Workplace Business offers is that we have unlimited time for our meeting schedule with no time limitation. Additionally, we can have a workspace and many other features that I haven't explored yet, including shared documents. Zoom Workplace Business has numerous features to provide a team with valuable tools. Regarding how Zoom Workplace Business has impacted my organization positively, we also had other communication channels such as Teams and Slack, but the video call experience in Zoom was really good and helpful. We also have a recording functionality which is truly helpful. While we have that on other platforms, Zoom makes it similarly easy to implement as that of other communication channels. Since Zoom has a really good streaming quality and works on low latency as well, we prefer to use Zoom over other communication channels for video calling and conferences, although we have other communication channels for text messages.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Google Hangouts currently uses AI capabilities to generate splits on the call and summarize it."
"I think that Google Meet allows for easy interaction and has additional features, such as background blurring, among others."
"The best features of Google Hangouts include the option with Gemini to record and create call transcriptions and provide a meeting summary."
"Very good voice and video calling options."
"The most valuable feature of Google Hangouts is there are no predefined or meeting durations. For example, Zoom meetings have a set duration, typically ranging from thirty minutes to an hour, whereas Google Meet meetings can continue indefinitely. Additionally, it is effortless to generate a meeting, whether it is a live session or for future use, and distribute your link to others, making these aspects appealing to me."
"What I like best about Google Hangouts is its integration with other Google solutions, so scheduling is easy because you have the calendar. It also has a whiteboard feature. I also like its polling feature and that it even has a captioning feature."
"When you get a meeting invitation, it's very easy to just join and go."
"I think the simplicity of the whole thing is its valuable feature."
"Zoom has great functionality for virtual meetings. It's best in class."
"The user interface is simple."
"Ability to record sessions."
"It's pretty easy to connect to anybody through a scheduled meeting."
"The solution is easy to scale."
"The base infrastructure is robust."
"The most valuable features of Zoom are its ease of use, screen sharing, and annotations."
"The initial setup is quick and easy."
 

Cons

"Sometimes, due to system restrictions, I can't use blur effects or other filters."
"There should be more space for multiple users at a time so that multiple people can connect, can share, and even transfer control to another colleague, employer, student, etc."
"Google Meet could be more secure."
"Sending documents and other things is not an option."
"Google will not have two identical chat platforms. Google Chat is always a winner because it is compatible with my device."
"Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly."
"It would be better to have a feature for recording the meetings in Google Hangouts."
"The improvement needs to be done as per customer requirements."
"There were several instances where we couldn't connect into a meeting just on video and then couldn't even dial-in."
"The quality of transcription in Zoom Workplace Business could improve."
"The chat functionality that is included is always in plain text, and you cannot change fonts by making them bold or italic. It's a very plain and basic chat."
"I'd like for there to be more integrations possible in the future."
"There was a situation not long ago when there were some security fears. Some users had somebody else take control of their calls. They might have addressed these issues now, but the security needs to continue to be upgraded."
"Whiteboarding would allow me to utilize the screen to draw something, explain, and write something."
"Sometimes when I try to share my screen in a conference room, I have to click the share button more than once. This happens around fifty percent of the time."
"Making Zoom Phone available in all countries is recommended. It would have been good to connect with people outside using Zoom Phone."
 

Pricing and Cost Advice

"The screen-sharing feature is the most valuable feature."
"Google Hangouts has reasonable pricing, but I don't use the paid version because I only have a small budget, though you get more features from the paid version."
"I use the free version of the solution."
"I don't need to buy Google Hangouts separately because it comes free with Google Workspace, and it is also available for my personal Gmail ID."
"I pay $6 per user per month for Gmail, Google Drive, and Google Hangouts."
"This solution is available for free with the opening of a Google account."
"There is an annual subscription to use this solution."
"We access the solution through Google Workspace. It is inexpensive to use."
"A licensing fee is required."
"There is a free version available with time limits."
"The solution is affordable."
"My organization has a yearly license for Zoom."
"There are no licensing fees required."
"As an organization, we are paying a license fee for Zoom. Personally, I use the free version."
"We do not incur any licensing costs, as we use the free version."
"The solution's pricing is good."
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Top Industries

By visitors reading reviews
Marketing Services Firm
18%
Manufacturing Company
14%
University
10%
Outsourcing Company
8%
Performing Arts
14%
Marketing Services Firm
10%
Computer Software Company
8%
University
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise16
Large Enterprise18
By reviewers
Company SizeCount
Small Business99
Midsize Enterprise33
Large Enterprise104
 

Questions from the Community

What do you like most about Google Hangouts?
It's integration with Google is the valuable feature.
What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
The pricing, setup cost, and licensing were not negotiated, so those details are uncertain.
 

Overview

 

Sample Customers

Information Not Available
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings. Updated: January 2026.
881,565 professionals have used our research since 2012.