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Google Hangouts [EOL] vs Zoom Workplace Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Hangouts [EOL]
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
Zoom Workplace Business
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
233
Ranking in other categories
Virtual Meetings (1st)
 

Featured Reviews

Mariana-Piñeres - PeerSpot reviewer
Customer Success Manager Latam at a tech vendor with 51-200 employees
Recording and transcription enhance global client meetings
Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.
Yifate Yusuf - PeerSpot reviewer
Team Lead at GE
Unified communication has transformed our collaboration and consistently boosts project delivery
The best features Zoom Workplace Business offers include screen sharing, clear video and audio, online meetings, large-scale events, call management, mobile apps, unified communication platform, and collaboration. The feature I find myself using the most is an AI-powered collaboration platform that is used to streamline communication, increase employee engagement, optimize in-person time, and improve productivity. The screen sharing is very effective and a helpful tool where we are able to screen share with our colleagues and discuss different tasks and project management ideas. Collaboration has become very efficient, and remote working has also become efficient and prevalent in my organization. We have been able to save a lot of time using Zoom Workplace Business. It has been a game-changer. Zoom Workplace Business elevates the experience with Zoom AI Companion included at no additional cost. It is designed to help employees be more productive, collaborate better, enhance their skills, and unlock time savings.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The group chat is a very good feature, where you can see all of the participants on cameras."
"What I like best about Google Hangouts is its integration with other Google solutions, so scheduling is easy because you have the calendar. It also has a whiteboard feature. I also like its polling feature and that it even has a captioning feature."
"Stable communication tool with a good history feature and very easy installation."
"The ability to share a screen during a meeting is one of the most valuable features. You can also be directly connected on the computer and on the phone with the same account. It is flexible."
"Google Hangouts is user-friendly. It supports low internet bandwidth."
"It is easy to use, and we don't need to make a lot of configurations."
"Google Meet has excellent audio quality, good images, and a robust set of features."
"When you get a meeting invitation, it's very easy to just join and go."
"Zoom Workplace Business positively impacts my organization by making meetings really smooth, quick, and easy."
"I find Zoom's sharing features, particularly presenting slides, quite useful. While I'm uncertain if it outperforms Teams in this aspect, I appreciate its functionality. Its breakout room feature is good."
"The solution is easy to navigate."
"The solution is easy to set up."
"The product quality is very good."
"like Zoom because it's a very simple program. We have more success using Zoom with clients, partners, and everybody else. Everybody seems to be able to get Zoom. Some people struggle with Teams."
"It functions well. I have had no issues with attaching files to chats."
"The product is scalable."
 

Cons

"You only get 60 minutes of video conferencing."
"The improvement needs to be done as per customer requirements."
"We purchased a videoconference system called Zoom. We want to see if Google Hangouts has the ability to integrate our Zoom device to use it with Hangouts and meet directly."
"The UI has room for improvement."
"There could be more precise instructions for beginners using the solution."
"Not a ten because there's room for improvement. Sometimes there is disconnectivity."
"There is no recording feature in Google Meet. However, Zoom has the recording feature and we use it for any calls that require recording."
"In the next release, I would like to see call recording made available."
"The interface could be more user friendly."
"I did not see a Whiteboarding feature when using Zoom. They should add this in the next release."
"Zoom could be improved as the connectivity can be a little tricky sometimes, and it's not clear when people need to be let in or not."
"The product's interface needs enhancement."
"It does take up a lot of computer bandwidth, which can slow down performance, especially when I'm sharing screens."
"The platform's feature for screen sharing needs improvement."
"Zoom should continue to add new features to the product."
"We have had some quality and lagging issues with video regardless of connection quality."
 

Pricing and Cost Advice

"I believe my company has a yearly license for Google Hangouts, but I'm not sure because this is a corporate account, so I don't have the details."
"There is an annual subscription to use this solution."
"This solution is available for free with the opening of a Google account."
"We are a small team and a small organization such as ours just uses the free version of Google, so there's no cost associated with Google Hangouts at the moment."
"We pay an annual license to use the solution."
"There is no license cost."
"The screen-sharing feature is the most valuable feature."
"There is a need to make certain payments towards the licensing costs attached to the product and some other tools that are included in the suite offered by Google. Google Hangouts alone as a product is available for free."
"Zoom is a very cheaply priced video conferencing solution, and using this product has saved our business a lot of expense."
"I use Zoom's free version."
"There is some basic functionality that's free but if you want to host longer meetings and have more participants, then there is a licensing fee."
"There is a free version available with time limits."
"We have an annual subscription to the solution. The price could be reduced."
"The tool's paid version is not that expensive. You need to pay 150 USD per year."
"The personal version that I was using is available free of charge."
"We pay a yearly licensing fee for Zoom, which is expensive in our part of the world."
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Top Industries

By visitors reading reviews
Marketing Services Firm
18%
Manufacturing Company
14%
University
10%
Outsourcing Company
8%
Performing Arts
14%
Marketing Services Firm
10%
University
9%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise16
Large Enterprise18
By reviewers
Company SizeCount
Small Business99
Midsize Enterprise33
Large Enterprise105
 

Questions from the Community

What do you like most about Google Hangouts?
It's integration with Google is the valuable feature.
What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
I cannot say anything about pricing, setup costs, and licensing of Zoom Workplace Business since it is handled globally for us.
 

Overview

 

Sample Customers

Information Not Available
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings. Updated: February 2026.
883,619 professionals have used our research since 2012.