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Google Hangouts [EOL] vs Zoom Workplace Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Hangouts [EOL]
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
Zoom Workplace Business
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
232
Ranking in other categories
Virtual Meetings (1st)
 

Featured Reviews

Mariana-Piñeres - PeerSpot reviewer
Customer Success Manager Latam at a tech vendor with 51-200 employees
Recording and transcription enhance global client meetings
Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.
Arun Basnet - PeerSpot reviewer
Data Engineer at a computer software company with 1,001-5,000 employees
Daily team collaboration has become smoother and supports reliable long client meetings
One of the best features Zoom Workplace Business offers is that we have unlimited time for our meeting schedule with no time limitation. Additionally, we can have a workspace and many other features that I haven't explored yet, including shared documents. Zoom Workplace Business has numerous features to provide a team with valuable tools. Regarding how Zoom Workplace Business has impacted my organization positively, we also had other communication channels such as Teams and Slack, but the video call experience in Zoom was really good and helpful. We also have a recording functionality which is truly helpful. While we have that on other platforms, Zoom makes it similarly easy to implement as that of other communication channels. Since Zoom has a really good streaming quality and works on low latency as well, we prefer to use Zoom over other communication channels for video calling and conferences, although we have other communication channels for text messages.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is very easy to use and is available as soon as you open a Google account."
"The group chat is a very good feature, where you can see all of the participants on cameras."
"Google Hangouts is easy to use and intuitive."
"The most valuable features of the solution are its ability to allow the sharing of screens and the way it allows a user to take control of another system."
"The most valuable feature has been the ability to present presentations during meetings."
"The initial setup process is straightforward."
"Google Hangouts is an excellent tool."
"The solution's stability is the most valuable feature."
"The video and audio quality are very good."
"The solution is very stable."
"The product is quite secure and you can use it remotely. I've never heard of there being any security issues."
"I have found Zoom to have all the functions that I need. The solution is easy to use."
"All you need is a laptop or mobile device and a connection to the internet."
"Zoom is a product that offers users convenience, so you won't be left out of any meetings, especially when others need or prefer to hold meetings on Zoom."
"Compared to Teams, Zoom's performance and user interface are better. This is especially the case when you're doing any kind of online presentation, PowerPoint, or team demo. I think Zoom is much more user friendly."
"There are lots of great features available to every user."
 

Cons

"The improvement needs to be done as per customer requirements."
"It would be better to have a feature for recording the meetings in Google Hangouts."
"It is not as stable. They can improve its stability."
"Google Hangouts has breakout rooms now, but not as extensive as Zoom, so that's one area for improvement. I mentioned that I like the Google Hangouts captioning feature, but that could be improved. For example, importing Filipino-English captions here in the Philippines would be great."
"Maybe they should offer more security features."
"Sending documents and other things is not an option."
"The design could be a little bit better."
"I would like for the platform to have a call recording feature in the free version."
"There were several instances where we couldn't connect into a meeting just on video and then couldn't even dial-in."
"I did not see a Whiteboarding feature when using Zoom. They should add this in the next release."
"The pricing model for Zoom was not very friendly."
"Zoom security could be improved."
"We use screen sharing, but sometimes it can be awkward because you might accidentally share the wrong screen, including personal ones. ......Similar to the integration between Google Calendar and Google Meet, having everything in one environment would be much more convenient for scheduling meetings."
"In general, the price could be a little cheaper."
"The tool must enhance the features it provides."
"Zoom needs to address the privacy issues I've heard about."
 

Pricing and Cost Advice

"Google Hangouts has reasonable pricing, but I don't use the paid version because I only have a small budget, though you get more features from the paid version."
"I think there is a need for payment for licensing, but as students, we didn't have to pay for it when we were using it. Our professors were the ones paying for it since they needed to record the sessions."
"This solution is available for free with the opening of a Google account."
"There is no license cost."
"I don't need to buy Google Hangouts separately because it comes free with Google Workspace, and it is also available for my personal Gmail ID."
"For individual use, there's no license requirement as such. For storage or some other purposes, if I go beyond 15 GB, then I need to buy something."
"We access the solution through Google Workspace. It is inexpensive to use."
"I believe my company has a yearly license for Google Hangouts, but I'm not sure because this is a corporate account, so I don't have the details."
"We use the free version of the product. We utilize it only three to four times a month."
"I use Zoom's free version."
"I am using the free version of the solution. However, it has a time limit of 45 minutes for meetings. We do not have meetings longer than 45 minutes, it is fine for us."
"The solution's pricing is good."
"We have an account but we are also using the free version."
"I use the tool's free version."
"It is an inexpensive product."
"I am using the free version, so I don't pay anything to use it."
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Top Industries

By visitors reading reviews
Marketing Services Firm
18%
Manufacturing Company
14%
University
10%
Outsourcing Company
8%
Performing Arts
14%
Marketing Services Firm
10%
Computer Software Company
8%
University
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise16
Large Enterprise18
By reviewers
Company SizeCount
Small Business99
Midsize Enterprise33
Large Enterprise104
 

Questions from the Community

What do you like most about Google Hangouts?
It's integration with Google is the valuable feature.
What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
The pricing, setup cost, and licensing were not negotiated, so those details are uncertain.
 

Overview

 

Sample Customers

Information Not Available
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings. Updated: January 2026.
881,455 professionals have used our research since 2012.