We primarily use the solution in order to conduct virtual meetings.
Presales manager at Mitra Innovation
Good companion mode, easy meeting recording capabilities, and is simple to set up
Pros and Cons
- "The solution is stable."
- "We've noticed the product works better in Chrome and doesn't work as well in Safari browsers."
What is our primary use case?
What is most valuable?
It's easy to record a meeting. This is a quite useful feature for us.
The product offers a companion mode, which is helpful.
It's quite simple to set up.
The solution is stable.
It can scale well.
What needs improvement?
Overall, it is a good platform. there isn't really anything lacking.
We've noticed the product works better in Chrome and doesn't work as well in Safari browsers. They should work on improving their performance there.
For how long have I used the solution?
I've been using the solution for about three years.
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What do I think about the stability of the solution?
We've noticed the performance isn't as good on Safari browsers.
Otherwise, it is very stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze.
What do I think about the scalability of the solution?
It's very scalable. I'd rate it at a nine or ten out of ten in terms of ease of expansion. It's a Google platform It scales well.
We have about 350 people using the solution right now. While we have plans to continue using it, I'm not sure about if there are plans to increase usage.
How are customer service and support?
I've never had the opportunity to reach out to technical support.
Which solution did I use previously and why did I switch?
I've used Teams, Skype, and Zoom previously.
How was the initial setup?
The setup is very easy, very straightforward. I'd rate the ease of implementation nine out of ten. It is not complex at all.
We're on a subscription. It's a cloud implementation. I'm not sure how it is hosted, however, it is a tenant model. The deployment is fast on the cloud.
Since it is hosted on the cloud, it requires minimal staff for deployment and maintenance.
What's my experience with pricing, setup cost, and licensing?
We pay to use the solution via a subscription model. We pay for the solution annually.
What other advice do I have?
I'd rate the solution nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PAM Architect at GCA
Good, reliable source of communication, but it is not compatible with every device, it's browser-based
Pros and Cons
- "Google Hangouts is an excellent tool."
- "Google will not have two identical chat platforms. Google Chat is always a winner because it is compatible with my device."
What is our primary use case?
We primarily use Google Hangouts to communicate with one another. We've moved on from Google Hangouts and are now using Google Chat. You will notice that people are getting out of Hangouts. Hangouts will be going to go away.
I haven't used Google Hangouts in two months, and I used to use it more than two dozen times a day.
What is most valuable?
It's really good, it works out pretty well.
Google Hangouts is an excellent tool.
What needs improvement?
Hangouts will go the way of the Dodo. Google will not have two identical chat platforms. Google Chat is always a winner because it is compatible with my device. Google Hangouts, however, was not. Google Hangouts is a browser-based application.
What do I think about the stability of the solution?
It's very stable. We have no issues with the stability of Google Hangouts.
What do I think about the scalability of the solution?
Google Hangouts is very scalable.
What other advice do I have?
In terms of Webex and potentially losing some quality having a good meeting often entails muting everyone except the speaker and then switching from one speaker to another. Because whenever there is an open forum, or there is a larger audience, and I believe the number is usually around 16, your chances of having a know-it-all who has something to say about everything skyrocket. Being able to mute somebody, would be very valuable.
Anybody who needs that many people and you need professional services like that, it's time to start paying the subscription and support the product. If they want to have control of the venue, the only way to have control of the venue is with the paid version.
It pays for itself. Having a meeting go off the rails is an embarrassment.
Webex is probably one of my only 10s, but I am really starting to enjoy Microsoft Teams. It has the features that I need. It's built into Windows. I get it as part of my subscription to Microsoft Office from the company. I have only had one issue where I made a mistake. There's a little rule that you should have. If it's your meeting, it needs to be your meeting, it should be your tool choice. if it's your meeting, you should be the one to schedule it, even if it's very difficult, the project manager with the client wants to host the meeting himself.
For example, I had a very interesting little experience, only a few weeks ago, where it was my meeting, but the project manager from the client set up the meeting. I did not know this, but he had me muted. When I was responding to people, it was as if nobody was listening to me. I didn't know what was going on. Then, after about 15, or 20 minutes, the project manager said, "are you going to respond to this?" And I said, "Is anybody listening to me?" I've answered these questions I don't know how many times. One of the people on the call called me up, not even 15, 20 minutes ago, and said, "by the way that meeting you were in yesterday, you were muted." I would recommend if it's your meeting, it's got to be your tool.
It's PAM, and PAM Solutions are notoriously politically fraught by those who want to have their environment secured versus those that like things the way they are, and we had one of those.
I would recommend using Google Chat.
It was nothing out of the ordinary in comparison to others. I would rate Google Hangouts a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Google Hangouts
January 2025
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Deputy Manager - Radio Frequency Planning at RF-SMART
Useful for external meetings and communication
Pros and Cons
- "Google Hangouts is user-friendly. It supports low internet bandwidth."
What is our primary use case?
We use the tool for external meetings and communication.
What is most valuable?
Google Hangouts is user-friendly. It supports low internet bandwidth.
For how long have I used the solution?
I have been using the product for two years.
What do I think about the stability of the solution?
I rate the solution's stability a six out of ten.
What do I think about the scalability of the solution?
I rate the solution's scalability a seven out of ten.
How are customer service and support?
I have never contacted the solution's support.
How was the initial setup?
Google Hangouts' deployment is easy and can be done in two to three minutes.
What's my experience with pricing, setup cost, and licensing?
Google Hangouts doesn't require a license.
What other advice do I have?
I rate the overall product a seven out of ten. Our use depends on others. If somebody asks us to use Google Meet, we use it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Jul 14, 2024
Flag as inappropriateStructural Engineering at Tahaluf
An easy-to-install tool that is useful for setting up virtual meetings
Pros and Cons
- "The installation part of the product is easy since one generally needs to use a browser to use the product."
- "It would be better to have a feature for recording the meetings in Google Hangouts."
What is our primary use case?
I use the solution mainly to attend meetings through a video call, especially when I have to present something and talk about it to a prospective client. I also use the tool for internal communications within my company so that I can communicate with my designer or project manager.
What is most valuable?
The features of Google Hangouts I find most beneficial for enhancing virtual communication stem from the tool's ability to provide its users with functionalities that allow them to make use of the product's sharing features. The fact that Google Hangouts is integrated with Google Calendar helps me to set up meetings easily. Most of my contact lists are in my Gmail account, making it very easy for me to pull out the details of the contacts or the potential attendees that I expect and want to invite to a meeting.
What needs improvement?
It would be better to have a feature for recording the meetings in Google Hangouts. I don't know if there is a feature in the basic version of Google Hangouts that allows for the recording of meetings, but I know that it is possible in Zoom. I think the advanced version or the licensed version of Google Hangouts may allow for the recording of meetings, but I have not explored it. Having a recording feature for the basic version of the tool would be helpful, as it is the only shortcoming of the product.
For how long have I used the solution?
I have been using Google Hangouts for around ten years.
What do I think about the stability of the solution?
I have not had any issues with the stability of the product.
What do I think about the scalability of the solution?
I have not had any issues with the scalability part of the product since I operate in a small team. In general, I don't know much about this scalability part of the product.
Only two people in my company use the product. There is an extended group of freelancers attached to my company who use Google Hangouts through their personal Gmail accounts.
How are customer service and support?
I haven't had any issues with the solution's technical support. I rate the technical support a nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I use Zoom to attend meetings. I use Zoom and Google Hangouts. Cisco Webex is a tool that I used to use fifteen years ago. I started to use Google Hangouts because of Google Workspace,which comes with functionalities that allow its users to send emails and share documents. Zoom is better than Google Hangouts when it comes to the video conference part.
How was the initial setup?
The installation part of the product is easy since one generally needs to use a browser to use the product. I can use the product on my phone by just installing the application, which is a pretty easy process with which I haven't had any issues.
What's my experience with pricing, setup cost, and licensing?
I don't need to buy Google Hangouts separately because it comes free with Google Workspace, and it is also available for my personal Gmail ID.
What other advice do I have?
I integrate Google Hangouts into my workflow for external client meetings or presentations by using my official email ID in Google Workspace, through which I can send meeting links and make use of the calendar invite feature to ensure that the details of the meeting are automatically integrated with Google Hangouts. I just create a meeting link through the calendar invite, and then I use it.
Speaking about whether Google Hangouts integration with other Google services has added any value to my user experience, I would say that value addition doesn't come from Google Hangouts alone. When I want to share some documents or spreadsheets, it is easy to invite those who have a Gmail account with Google Hangouts.
I haven't experienced any significant issues with connectivity or quality during the calls on Google Hangouts.
I rate the overall tool an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Account Executive - Special Accounts at Iron Mountain Incorporated
An excellent user-friendly tool that helps us with our commercial and sales meetings
Pros and Cons
- "It is easy to use, and we don't need to make a lot of configurations."
- "The solution can be improved by integrating other tools."
What is our primary use case?
Our primary use case for the solution is having internal meetings for ongoing projects. We also use it for our commercial and sales meetings with our customers.
What is most valuable?
It is easy to use and we don't need to make a lot of configurations. Additionally, It's a very user-friendly tool.
What needs improvement?
The solution can be improved by integrating other tools such as Microsoft Teams to make calls with different servers because many of our customers wouldn't have to change their tools to attend meetings. Additionally, the next release could include viewing the main screen and zooming in and out during a presentation on the desktop version.
For how long have I used the solution?
We have been using the solution for approximately three years and are currently using the most recent version.
What do I think about the scalability of the solution?
The solution is scalable. Approximately 1,200 people in different roles are using the solution at Iron Mountain Brazil.
How was the initial setup?
The initial setup is straightforward, and I rate it a ten out of ten. As a user, it took no time because when I logged in as a user, the workspace was already pre-configured, and I didn't do anything to start using the solution. However, I cannot comment on how long it may have taken from an IT perspective.
What other advice do I have?
I rate the solution a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Student at Kabale University
Useful meeting recording, stable, and simple setup
Pros and Cons
- "The most valuable feature of Google Hangouts is the ability to record the classes that I'm not able to attend. I can use the class recording to view whatever I missed later."
- "Google Hangouts could improve by allowing someone to record a meeting without the need to have a company email. You cannot record with a Gmail account."
What is our primary use case?
I am using Google Hangouts for classes online if we do not have physical lectures in the classroom. For example, a lecturer schedules a class at a specific time and then we use a link to join the video call.
What is most valuable?
The most valuable feature of Google Hangouts is the ability to record the classes that I'm not able to attend. I can use the class recording to view whatever I missed later.
What needs improvement?
Google Hangouts could improve by allowing someone to record a meeting without the need to have a company email. You cannot record with a Gmail account.
For how long have I used the solution?
I have been using Google Hangouts for approximately three years.
What do I think about the stability of the solution?
Google Hangouts is stable as long as you have a reliable internet connection and there is nothing wrong with our system.
What do I think about the scalability of the solution?
The scalability of Google Hangouts has been good in my experience. We only have a few people in the class and we haven't faced any problem with anyone having to be kicked out of the meeting because it was not able to accommodate the numbers.
We have approximately 40 people per class that are using the solution. In our whole university, I am not sure of the total number of users that are using it.
We have a number of online lectures and they have increased this year, there is a plan to increase the usage.
How are customer service and support?
I have not had any problems with the need to contact support.
How was the initial setup?
The initial setup of Google Hangouts is straightforward. The setup was basic, it only involves opening an application, scheduling, or starting a call immediately.
What about the implementation team?
The implementation of the solution can be done in-house and it does not require a third-party implementation.
What other advice do I have?
I would recommend this solution to others.
I rate Google Hangouts a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager server admin and security at Vivaconnect
Video conferencing solution that is readily accessible and facilitates presentation sharing during meetings
Pros and Cons
- "The most valuable feature has been the ability to present presentations during meetings."
- "It would be great if this solution could be added to smart TVs. We would also like the ability to broadcast to a YouTube channel when having a meeting or session using this solution."
What is our primary use case?
We use this solution for video calls for group meetings. It used by more than 50 people in our business.
What is most valuable?
The most valuable feature has been the ability to present presentations during meetings.
What needs improvement?
It would be great if this solution could be added to smart TVs. We would also like the ability to broadcast to a YouTube channel when having a meeting or session using this solution.
For how long have I used the solution?
I have been using this solution for three years.
What do I think about the stability of the solution?
This is a stable solution.
How are customer service and support?
We have not experienced any issues so have not reached out to the customer support team.
Which solution did I use previously and why did I switch?
I have previously used WebEx and Zoom. WebEx is very complicated but does have enhanced features compared to Google Hangout. However, Hangouts is a lightweight solution that can be used across devices including phones. It is easy to download and is readily available. You don't need to sign in separately and this makes it convenient to use.
What other advice do I have?
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Assistant at Hotel 2 Fevrier
Has the ability to connect through your phone and computer
Pros and Cons
- "The ability to share a screen during a meeting is one of the most valuable features. You can also be directly connected on the computer and on the phone with the same account. It is flexible."
- "We purchased a videoconference system called Zoom. We want to see if Google Hangouts has the ability to integrate our Zoom device to use it with Hangouts and meet directly."
What is our primary use case?
We have a group of people that uses Google Hangouts. We chose Google Hangouts because most of the users are on Google and we don't want to use WhatsApp. We publish things like documents for all the members who are on it. I can use WhatsApp, but I prefer Google Hangouts because with Google Hangouts we can directly share our screen. If you have two or three on Google Hangouts directly, someone can share their screen, and you can see what he's doing.
What is most valuable?
The ability to share a screen during a meeting is one of the most valuable features. You can also be directly connected to the computer and on the phone with the same account. It is flexible.
What needs improvement?
We purchased a videoconference system called Zoom. We want to see if Google Hangouts has the ability to integrate our Zoom device to use it with Hangouts and meet directly. I would like for Hangouts to have a professional cloud service in which people will be able to connect the device up to and need not to go through another competitor. I'd rather just use one single service.
For how long have I used the solution?
I have been using Google Hangouts for five years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
If someone is using Zoom and is using Skype, the two devices can be connected directly, there is no need for a license. If someone is using Skype and issues a Google Hangouts conference code or a Meet conference code, you are not able to dial with the two devices. Skype and BlueJeans, also work together but Google and Skype directly do not.
We have around 100 users using Hangouts in our company.
How are customer service and technical support?
Our support is based out of Kenya. They're good. If you have any issues, it will take them around two days to resolve it.
What's my experience with pricing, setup cost, and licensing?
Per user, we are paying $50 a month.
What other advice do I have?
Most of the companies are going to Microsoft products but Google is easier to use.
Google is a good product but it'll be better if they fix some videoconference issues. With Microsoft, you can integrate all of your devices. With Logitech and other companies, you can connect it directly through the cloud and you can use it directly, no need to go for another supplier. But with Google, you need to go with another supplier.
I would rate it an eight out of ten.
In the next release, I would like the ability to videoconference with a connectivity plugin.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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