Huntress Managed ITDR Reviews

Name: Huntress Managed ITDR
Brand: Huntress
Rating: 4.7 (23 reviews)

4.7 out of 5

23 reviews
100% willing to recommend

What is Huntress Managed ITDR?

Huntress Managed ITDR offers comprehensive cybersecurity solutions with features like threat-hunting expertise and automatic remediation, aiding in enhanced security posture for small to medium businesses.

Get the Huntress Managed ITDR Buyer's Guide and find out what your peers are saying about Huntress Managed ITDR, Intercept X Endpoint, CrowdStrike Falcon Complete MDR and more!

Huntress Managed ITDR is the #3 ranked solution in top Managed Detection and Response (MDR) solutions. PeerSpot users give Huntress Managed ITDR an average rating of 9.4 out of 10. Based on the analysis of the 23 most recent Huntress Managed ITDR reviews, the overall sentiment is positive, with a sentiment score of 8.0. Huntress Managed ITDR is most commonly compared to Intercept X Endpoint: Huntress Managed ITDR vs Intercept X Endpoint. Huntress Managed ITDR is popular among the small business segment, accounting for 48% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 19% of all views.

Buyer's Guide

Huntress Managed ITDR

November 2024

Get the report

Helped 816,933 peers since 2012

Featured reviews

Andy Larin

Founder and CEO at allCare IT

Huntress is effortless to use. It's one of the easiest products to deploy. Pushing out through our RMM is simple, and using it is straightforward once it's on a machine. The end user doesn't have to do anything. Everything comes back to us. I love that the alerts are human-curated. They take a look at alerts before we get them. Other products are very noisy. They'll send you an alert about anything. About 95 percent of those alerts go to Huntress first. They check to make sure that it's real and only alert us if it's actionable, something that requires our attention. When I get an alert from Huntress, it must be looked at. I love that. It saves a ton of time for my people. It can fix low-severity threats. Their team is 24/7, whereas my team is not. We want them to take action on known bad things. Sometimes, that means fixing the problem or isolating the machine so multiple machines aren't getting hit. I love that they can address those issues within a very short time.

Read full review

Nick Mrotek

Service Delivery Manager at Netirio

The automatic remediation is the most valuable feature for us. It works great. If our team can't look at an issue exactly at the moment, it's just good to know that there's Huntress that can come in and be able to remediate most, if not all, issues. If there's something that needs a further look at, we can automate the alerts. It's proven to be a lot more efficient than other antiviruses we've worked with in the past. It's easy to use Huntress overall. I haven't had too many issues. I haven't really had to contact or support with anything. So far, so good. Huntress is a solution tailored specifically for the small and medium business market. It sits on top of Windows Defender, so you do not have to have either expertise or other software. It works well as a standalone client. Removal, specifically, has been very, very nice. Others have been clunky when it comes to removing files or the application itself. Huntress has the uninstall option straight from the admin portal. That's been a great great feature. We've witnessed the benefits of Huntress both immediately after we deployed it, and after some time. The ease of use was noticed immediately. But then, eventually, when it comes to either losing a client or having someone who's left having to remove it from their machine, just having the ability to uninstall very seamlessly becomes very useful. The solution is fully managed by Huntress 24/7. It's reduced our workload in terms of triaging or managing alerts. It's very much reduced the attention to detail that we've needed to have, especially since it's such a reputable company. We feel confident in having them remediate some issues so that we don't have to be looking at them all the time. Huntress helped us to reduce the need for expensive security tools or expensive security analysts. That's very important, especially with us being a smaller business. Not having to purchase larger software has been great. I don't know if our organizational security has drastically improved. However, it has done what it needs to do. We haven't lost security; we've maybe become more secure with it. That said, just having that presence of mind, knowing that we do have a very sophisticated team and product behind us, has been wonderful.

Read full review

Jim Bolinski

President at Abbas Networking Services

The solution's most valuable feature is that it has a manned security operation center, not AI-driven. It is quite easy to use Huntress. I think Huntress is a very solid solution. It is a top-of-the-tier, cutting-edge tool that can find things others can't. We started to see the benefits of Huntress immediately after deploying it. I had been using another security vendor. For the first couple of days after deploying Huntress, we had numerous alerts about problems on people's systems, and we were able to address them. The fact that the solution is fully managed by Huntress 24/7 has definitely reduced the amount of noise alerts we get. When something actually gets to us, it is definitely actionable. Huntress' ability to automatically remediate low-severity threats has worked very well in our instances. I feel it has increased our security posture. It's just one component of our security stack, but it has definitely elevated our security stack. The solution has reduced our overall costs by combining security tools into its platform, which is very important to us. Huntress has significantly elevated our organization's overall security posture. We combined Huntress with Microsoft Defender and Webroot DNS, and it works quite well. Huntress is far superior to other solutions when it comes to providing proactive protection against threats. SentinelOne lets viruses through, while Huntress does not. The Norton product has a really high processor load. It's archaic how they design their product. However, operating the Norton or Symantec tool takes up a lot of processor resources. The way the Huntress SOC team works with us is far superior compared to the SOC teams of those other solutions. They are very responsive and respond within minutes, while others take days.

Read full review

Huntress Managed ITDR mindshare

As of November 2024, the mindshare of Huntress Managed ITDR in the Managed Detection and Response (MDR) category stands at 9.4%, up from 7.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Managed Detection and Response (MDR)

Key learnings from peers

Last updated Nov 27, 2024

Valuable Features

Huntress Managed ITDR excels with 24/7 SOC threat hunting and automatic remediation reducing security management workload. Its efficient interface and supportive team enhance user experience. Key features include proactive alerts, legacy system isolation, and easy integration with antivirus solutions, especially Windows Defender. Users benefit from cost efficiencies, rapid threat detection, and effective remediation. Its layered security and user-friendly deployment are highlighted for SMBs, providing peace of mind and improved security posture.

"Huntress is extremely well-written software. I used to be a developer, and I see how they've written it. It's excellent. I've never had an issue with it crashing a machine. It's small, tight code."
"The most valuable aspect of Huntress is its ability to isolate legacy systems from the network, preventing the spread of threats."
"After deployment, it takes some time to scan and process everything. Huntress has effectively flagged issues such as password files on desktops, which it identifies as low-level alerts. It also handles more significant threats effectively."

Room for Improvement

Huntress Managed ITDR requires improved reporting, including device-specific details for benign alerts and a more intuitive dashboard. Users seek enhanced AV and endpoint integration, better UI, and comprehensive PSA integration. An API for data retrieval, robust application management, network traffic analysis, and extended data retention are needed. Improvements in software vulnerability scanning, automated ticketing, and streamlined agent management are essential. Greater RMM integration and a user-friendly interface are desired. Enhanced threat communication and additional security features are also requested.

"One issue is the managed antivirus. Huntress takes control of the antivirus built into Windows Defender, but it doesn't if, for some reason, Defender isn't working properly and doesn't attempt to fix it. We have to fix it with some scripts so that Defender reports correctly to Huntress. It would be nice if they took that action on our behalf. If they saw a problem with Defender, they should roll out a fix."
"Ultimately, the clarity of their alerts is paramount for effective threat communication and could benefit from clearer remediation steps."
"I had been requesting Huntress support for macOS for a while, and they recently rolled it out, making it generally available within two months. Having a regular support line would be good."

ROI

Huntress Managed ITDR demonstrates a strong ROI, with savings on training costs and reduced need for dedicated security staff. Companies report significant decreases in labor costs for incident monitoring and improvements in security. Some note cost reductions by switching from previous solutions and benefiting from Huntress's easy integration. Savings from early threat detection and prevention enhance reputation protection. Overall, firms experience financial benefits and operational efficiency from deploying Huntress.

Pricing

Huntress Managed ITDR offers competitive pricing that is generally viewed as fair and provides excellent value. Charges are based per endpoint, and while prices have increased over the years, many appreciate the continuous investment in development. Some customers mention additional costs for Microsoft Defender, but the overall cost-effectiveness remains strong compared to similar solutions. The model is simple, aligns well with business needs, and discounts are available based on the number of devices managed.

"Huntress is an easy sell to clients because it does all the heavy lifting. Sometimes, they will buck a little at the price because they want a free antivirus or EDR. We tell them that we use Huntress on all our machines. That is our standard process for all the machines we roll out. When we give that advice, people are pretty willing to say okay."
"We haven't had any problems with Huntress' pricing. We're at 250 workstations, and we've grown considerably this year. They've been able to handle everything that we've thrown at them within that time frame. They're also reducing the price based on how many endpoints we add."
"The solution's pricing is fair."

Popular Use Cases

Huntress Managed ITDR is primarily used for cybersecurity, offering 24/7 threat-hunting capabilities for mid-tier clients. It serves as a complementary layer to traditional antivirus software, providing endpoint detection and response. Users deploy Huntress to identify hidden threats, monitor vulnerabilities, and enhance security posture. It integrates with tools like Microsoft Defender and provides cloud-based management, allowing easy deployment and proactive threat tracking. Huntress acts as an expert safety net, complementing existing security measures.

Service and Support

Huntress Managed ITDR's customer service is highly praised for its quick responsiveness, professionalism, and willingness to go above and beyond. The team is noted for its proactive communication, particularly during urgent situations, and its ability to address complex inquiries efficiently. Customers appreciate talking directly to knowledgeable security analysts who provide helpful, research-backed answers. The ability to swiftly escalate more complex issues and aid in difficult situations, such as ransomware attacks, further enhances their reputation. The service consistently receives high ratings.

Deployment

Huntress Managed ITDR's initial setup is often seen as straightforward, quick, and user-friendly. It is typically managed via cloud deployment with minimal resource requirements. Most organizations highlight its automation capabilities, reducing manual intervention, and its effective use of scripts for deploying across multiple endpoints. Documentation supports an efficient rollout process, with many noting seamless integration with existing systems like Windows Defender. Deployment is usually completed by a small team or even a single individual.

Scalability

Many users praise Huntress Managed ITDR for its excellent scalability, highlighting its ability to support varying numbers of users and endpoints without issues. They emphasize its cloud-based infrastructure, allowing easy deployment and management. Users have successfully expanded their usage to thousands of endpoints, finding the platform responsive and without scalability limitations. The impressive scalability of Huntress Managed ITDR is acknowledged by diverse organizations fitting seamlessly into their IT environments.

Stability

Huntress Managed ITDR is consistently rated highly for stability, with users praising its reliability and lack of issues. Some rate it 9 or 10 out of 10. While generally stable, users encountered specific issues with Rio agent shutdowns and OS compatibility for POS systems. Despite these instances, users commend Huntress's robust performance and lightweight nature. They highlight the tool's seamless operation without major disruptions, supporting its reputation for stability and effectiveness.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Huntress Managed ITDR Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

19%

Manufacturing Company

10%

Retailer

Healthcare Company

Financial Services Firm

Educational Organization

Comms Service Provider

Non Profit

Construction Company

Insurance Company

Legal Firm

University

Wholesaler/Distributor

Government

Outsourcing Company

Real Estate/Law Firm

Media Company

Energy/Utilities Company

Hospitality Company

Performing Arts

Recreational Facilities/Services Company

Transportation Company

Logistics Company

Consumer Goods Company

Recruiting/Hr Firm

Pharma/Biotech Company

Engineering Company

Compare Huntress Managed ITDR with alternative products

Learn more about Huntress Managed ITDR

Huntress Managed ITDR provides businesses with robust security measures including ransomware detection and threat isolation. Known for its ease of use and seamless integration with existing systems, it efficiently reduces operational workload by handling alerts with one-click remediation. Users benefit from its capability to flag critical issues and offer actionable insights, contributing to improved cost efficiency and heightened cybersecurity awareness. While there's room for improvement in areas like reporting and device identification, its proactive approach with 24/7 threat hunting and endpoint protection makes it a valuable asset alongside traditional antivirus solutions.

What are the key features of Huntress Managed ITDR?

24/7 Threat-Hunting Expertise: Continuous monitoring and threat detection.
Automatic Remediation: Effortless threat resolution with one-click actions.
User-Friendly Interface: Easy navigation and management.
Managed Antivirus: Integrated antivirus for enhanced security.
Ransomware Detection: Identifies and mitigates ransomware threats.
Threat Isolation: Isolates threats to prevent spread.

What are the benefits or ROI when evaluating Huntress Managed ITDR?

Reduced Operational Workload: Efficient alert handling saves time.
Cost Efficiency: Integrates with existing tools, optimizing expenditure.
Improved Security Posture: Strengthens defense with proactive measures.
Actionable Insights: Delivers critical threat information for decision-making.

Huntress Managed ITDR is widely utilized in sectors needing tight security measures, often deployed alongside Microsoft Defender to pinpoint hidden threats. It enhances endpoints’ safety, acting as an additional defensive layer. Its EDR capabilities detect and prevent attacks, offering automated fixes and increasing security awareness for users across industries.