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Associate Engineer - Network & Security at Connex Information Technologies
Real User
Secure, reliable, and has helpful technical support
Pros and Cons
  • "Technical support was very helpful."
  • "We had an issue when securing the web applications for DDoS protection."

What is our primary use case?

Imperva Incapsula is used for web applications. 

Our customers required the security of their web applications. We were asked to install this solution for their web solutions based on their throughputs and requirements.

What needs improvement?

We had an issue when securing the web applications for DDoS protection.

When using protection for some web applications, the customer may encounter a few issues.

For how long have I used the solution?

I have been working with Imperva Incapsula for several months.

We have deployed the cloud version, and we use the on-premise version for testing.

What do I think about the stability of the solution?

Imperva Incapsula is a stable solution.

Buyer's Guide
Imperva DDoS
December 2024
Learn what your peers think about Imperva DDoS. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
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What do I think about the scalability of the solution?

Imperva Incapsula is scalable.

We have two or three users in our company.

In order to increase our usage, We must publicize the fact that we have such a solution. I believe we had to use LinkedIn or some other solution to publish it. We need to inform our customers that we have a solution like this.

How are customer service and support?

Technical support was very helpful.

How was the initial setup?

The initial setup is not overly complex, but it could be easier.

What's my experience with pricing, setup cost, and licensing?

There is a license or subscription renewal that our customers pay.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

I would rate Imperva Incapsula an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user571794 - PeerSpot reviewer
Network Security Consultant at a tech consulting company with 51-200 employees
Consultant
IncapRules, Login Protect & CDN are the most valuable features

What is most valuable?

IncapRules, Login Protect & CDN are the most valuable features of Incapsula.

How has it helped my organization?

Incapsula gave us an incredible visiblity in terms of security.

What needs improvement?

HTML minification could be improved. The actual HTML minification does not provide the maximum HTML minification nor provides the best result. 

For how long have I used the solution?

We are using this solution on our customer for three months.

What was my experience with deployment of the solution?

No issues, setup pretty easy and straightforward.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues.

How is customer service and technical support?

The web support could be enhanced, you need to call to get immediate support.

How was the initial setup?

Very easy setup!

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Imperva DDoS
December 2024
Learn what your peers think about Imperva DDoS. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,095 professionals have used our research since 2012.
PeerSpot user
IT Support Engineer at a tech services company with 51-200 employees
Consultant
It helped us investigate and narrow down possible attacks from suspicious IPs.

Valuable Features:

  • It provides real-time traffic analysis.
  • It gives location/hit/page view details.
  • It can easily and instantly block IPs.
  • We can investigate questionable and suspicious IPs.

Improvements to My Organization:

We're able to better manage network traffic with its analysis and security tools.

It also helped us investigate and narrow down possible attacks from thousands of hits from suspicious IPs. In so doing, it also noted the presence of background scripts.

It's helped us find vulnerabilities in our organization.

Room for Improvement:

  • Its firewall should be made less penetrable so that if an IP is blocked once, it doesn't penetrate again.
  • The IP analytics should show trends and potential problem areas so that We can take action to minimize the occurrence of more hits from malicious IPs.
  • The process of reporting, analysis, and clearance could be improved.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user334461 - PeerSpot reviewer
it_user334461Network Engineer at a tech services company
Consultant

Valuable Features: I'd say that the most valuable feature is the ease of use in configuration, the analytics, and the.

PeerSpot user
Associate Manager at a tech services company with 10,001+ employees
Real User
The Web Application Firewall is helpful in protecting SQL injections.

Valuable Features:

The Web Application Firewall (WAF) is very helpful in protecting SQL injections by hackers.

Improvements to My Organization:

We implemented the WAF feature of Incapsula in our application which was exposed to the public.

This implementation helped our organization a lot in handling web attacks by hackers and other malicious intruders.

Room for Improvement:

There is nothing as of now that I could suggest.

Deployment Issues:

We faced a bit of difficulty during setup, but the issue was resolved easily.

Cost and Licensing Advice:

I don't know because licensing is handled by PIR infrastructure and software team.

We have just been provided a license to use the product.

Other Advice:

You can safely implement it irrespective of your application usage size.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partners
PeerSpot user
PeerSpot user
System Administator at a tech services company with 201-500 employees
Consultant
With the WAF, our web services can't be exploited remotely.

What is most valuable?

  • DDoS protection
  • CDN
  • WAF
  • Good API for managing services

How has it helped my organization?

Thanks to Incapsula, we got easily manageable DDoS protection; HTTP2 and SSL certificates for all the services; CDN in good locations; and we're now sure that our web services can't be exploited remotely because of the WAF feature. Also, we can chose to whitelist/blacklist network(s) access to specific services/resources.

For how long have I used the solution?

I have used it for a few years.

What was my experience with deployment of the solution?

We have not encountered any deployment issues.

What do I think about the stability of the solution?

We had a few hiccups in the past, but they were small with no impact to important services.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

They need to work on the customer support; in my opinion, this is their weakest point. Some of their support representatives really have no idea how their service works.

Which solution did I use previously and why did I switch?

We did not previously use a different solution.

What about the implementation team?

An in-house team implemented it.

Which other solutions did I evaluate?

Before choosing this product, we did not evaluate other options.

What other advice do I have?

Try it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Imperva DDoS Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2024
Buyer's Guide
Download our free Imperva DDoS Report and get advice and tips from experienced pros sharing their opinions.