Imperva DDoS Reviews

Our customers have a number of use cases for Imperva Incapsula. Some use it to protect their APIs and others for its DDoS features. 

There are quite a few useful Imperva Incapsula features. For example, one of them is the reports. The graphics are very good and it's easy to configure. The whole process is very fast and reliable too. They have good tech support as well.

Users would benefit from better documentation. There is official documentation, but sometimes we need more detail. We have some use cases that are not so run of the mill. It would be great if there was a knowledge base that we could go to for more answers.

The price could also be more reasonable. The price should at the very least be adjusted for different parts of the world. For example, here in Latin America, our budgets are very different than those for projects in the United States or Europe. It would be really positive if we could get the product at a more affordable price as we are customers with lower budgets without sacrificing features or capabilities of the solution.

I have been using Imperva Incapsula for about three years. It's a solutions I recommend to my customers. 

This is a very stable solution. 

I like their support. The times we have asked for their help, they have been very accurate at giving answers.

The initial setup is easy. It can take maybe half an hour due to the propagation of the DNS name on the server. However, setting up one Imperva website is very easy. You just have to wait for the DNS to refresh on the other DNS server and that's it.

I would encourage people to implement Imperva Incapsula. I think it is a very mature, easy to use, and reliable solution.

Primarily, clients are in need of some extra defense and a bit of protection, which is why they use this solution.

The most important aspect of the solution is the DDoS feature.

The solution has a very good interface.

Last year, the solution added a lot of additional improvements and functionalities, and for now, the features they have offered us have been great. 

They recently added some account takeover protections that have been really useful.

The rules surrounding the making of web applications could be improved.

I believe I've been using the solution for about four years.

There aren't issues with stability. As a cloud solution, it's hard to say if there will be stability issues. There might be issues with some customer setups, for example, but not with the product itself.

The scalability of the solution is okay. Companies can expand it if they need to.

We've been in touch with technical support in the past. Out of ten, I'd rate them at six or seven. We've had some issues with them in terms of response times, but overall they are okay.

We didn't previously work with a different solution. We've partnered with Imperva so we're dealing only with them.

Typically, the initial setup is more or less straightforward. there isn't too much complexity.

We're resellers of the solution.

Typically the solution is deployed with the help of DNS.

It's a good product. It's one of the best on the market. If a company can afford the solution, they should try it out.

I'd rate the solution eight out of ten.

The primary use is the protection of our environment and client environments from intrusion and malicious attacks.

The product improves our organization by defending infrastructures from malicious behaviors. It also allows us to provide a reliable product to our clients who need a similar solution.

The most valuable features for our organization are auditing capabilities and compliances. The product meets the needs of our business model and we can see the health of the architecture at a glance. There are some instances where a client needs to meet with compliances in their industry, and this product is capable of meeting those needs.

One thing that they really could improve on is the depth of the analytics. The company needs to think more about the risk and analytic side of the application to supply the user with more information to evaluate and use in resolving issues. It is good to be able to depend on the product to provide a reliable solution, but it is better to take steps to resolve issues overall. This means giving information to the user that will help them identify exactly what the issues are. Risk analytics need to improve and this can be done easily.

This is a very stable product. Our clients have never complained about downtime or issues with functionality.

The product is easily scalable. We currently work with five to six customers who are on this solution. They are organizations of mixed size from small to enterprise. There is no problem adjusting the scale up or down to meet their needs and budget.

We have not needed to have much interaction with the support teams but when we do they address the problem quickly and with a high level of accuracy. The support, in my opinion, is very good.

Deployment is always straightforward. You just follow the instructions. With our experience, the product takes very little time to install and configure.

As we are a partner and a reseller, we are familiar with the product we do the installations for clients ourselves. We rarely have any issues with the installations.

On a scale from one to ten where one is the worst and ten is the best, I would rate the Incapsula platform as somewhere between an eight to nine. The obvious fault is the lack of better reporting. However, it is a good, functional product and we recommend it to clients who will not have to do very much to maintain the product.

An improvement has been to our website: It increases the speed of our response, the capacity of the site, and optimizes the bandwidth.

More than features, the complete solution is valuable for everything it delivers and the protection it offers.

Acquire it for all the benefits that this solution brings to organizations, especially nowadays, when we live in a technological era where the speed and response times of the different websites are valued so much.

Never.

None.

Technical support provides good, quick responses.

No.

Initial setup is very simple, since it is enough to change the servers in and out of the site to make it work.

Although the pricing can be a little high, it is worth the protection and security that it offers.

I only saw Cloudflare and Akamai, but the latter is very expensive.

It is an excellent product.

There is no need to have an in-house WAF to manage and maintain. We are now able to bring a new website live within minutes, without false positive alerts. It has Improved user/customer experience and website performance.

IncapRules is one of the most valuable features, as you can create your own security and access control rules on top of your security policy. Using IncapRules we were able to easily block Layer 7 DDoS attacks several times.

Real-time monitoring is also a great tool, as you may watch several parameters in real time.

It would be better if we were able to manage and apply changes to multiple websites/web applications, and search WAF logs for multiple websites, via the Incapsula dashboard.

The first year we faced one or two incidents, but since then we not had any stability issues.

No issues with scalability. You need not worry about scalability. Incapsula takes care of the CDN infrastructure and bandwidth volume, providing several enterprise "load balancing" features.

Incapsula’s support personnel is very good, positive, and most of them passionate. Sometimes a second-level support might be required for more complex requests. Additionally, you may see a slight delay in replying to support tickets, but you are able to contact them via phone for critical cases and prompt response.

We were using Akamai and we switched to Incapsula mainly due to the WAF effectiveness and total cost.

Not only the initial, but also the final setup, is straightforward.

For enterprise contracts you will be in touch with a dedicated account manager who will guide you regarding licensing.

We evaluated Akamai. Akamai had a bigger CDN network and probably better performance worldwide (especially on the Chinese mainland) but their WAF is very pure and not effective at all.

Go for it and request a free trial.

• CDN
• Site performance

The website itself is our first priority and we have seen improvements in that area -- it's faster.

Although we're only using it for the accelerator part, the purging of files and the way this feature functions could use improvement. It requires the user to either purge everything or go through specific files, but if you do, the latter doesn’t always work. So with the single files sometimes there is more difficulty.

I've used it for a few months now.

No issues. It was very straightforward.

No issues.

It meets our needs right now. In the following months we are well within our package, but in the long term, we have to see if the cost will go up too much for our project’s needs. We are well covered for now.

9.5 -- they're very good.

9.5 -- turnaround is very fast.

No, as we are a fairly new project so we have no other experience with another solution. However, we did look at CloudFlare, Limelight, and CDN networks.

I had a gut feeling about the product right from the get-go.

Very straightforward setup.

It really depends what you're looking for. If you need to have a straightforward CDN, this CDN would probably be too expensive. If you want one solution with an all-in-one package for CDN and acceleration, I would definitely recommend Incapsula.

I'd say that the most valuable feature is the ease of use in configuration, the analytics, and the integration with Incapsula’s robot database.

The product should be able to protect us from illegitimate web traffic, and reduce our data center costs through lowering the load on our systems.

The interface seems a bit outdated and simplistic.

I have been familiar with it for a few months now.

No issues with deployment.

No issues with stability.

No issues with scalability thus far; we haven’t tried yet.

Fairly low – I’m in between Incapsula sales people so it’s hard to answer, but I have had trouble getting answers to my questions.

I like the product so I am happy with that but getting to them was not simple.

They had one thing they had to do and they did that – was pretty straightforward.

Yes, we were using Barracuda Web App Firewall which we retired several years ago.

It was straightforward.

I implemented on my own.

Per month, the cost varies between $200 to $2,000, and there's no initial setup cost.

I would say compare it to other solutions in the marketplace feature by feature and see how Incapsula reporting and analytics dashboards compare and bot control compares – their solution for bot control is pretty good – and check those features with other enterprise level solutions, you get a lot for your money.