Service and Support
Infoblox Advanced DNS Protection receives mixed feedback for customer service and support. While many users find the technical support helpful, rating it highly, others report dissatisfaction, citing delayed responses as a concern. Some have never needed to contact the support, expressing satisfaction with the service they receive through partners. Despite varying experiences, a substantial number of users appreciate the level of support provided, often grading it between eight and ten out of ten.
Deployment
Infoblox Advanced DNS Protection's initial setup is typically straightforward and user-friendly for those with technical expertise. While not complex, some basic DNS knowledge is necessary for effective deployment, taking about one to two weeks for proficiency. Deployment time varies from an hour to a few days, depending on resources like servers and environment. It generally requires a small team for administration and maintenance, with scalability considerations influencing future use decisions.
Scalability
Infoblox Advanced DNS Protection is consistently described as scalable, suiting a range of customer requirements from small to large deployments. Organizations have successfully handled substantial user volumes without scalability problems. As long as capacity assessments are conducted properly, performance can be maintained by adding appliances if necessary. Some have not tested its limits due to limited infrastructure load, yet still express confidence in its scaling capabilities, utilizing it extensively across various user bases and operations.
Stability
Infoblox Advanced DNS Protection is generally reported as very stable, with many users highlighting its robustness and reliability. However, some users note that when additional features are added, particularly in high-traffic environments, instability may occur. Issues include limitations when handling large volumes of traffic with added features such as threat analytics and responsibility zones. Most experiences remain positive, rating stability high, though specific configurations may impact performance.
