Juniper Mist Wireless Access Points Reviews

We use Juniper Wireless AP in schools. We have one Juniper Wireless AP covering two classrooms. They are helping kids with their daily connectivity needs in the classroom, such as studying and homework.

Juniper Wireless AP has allowed my IT directors and other IT personnel to not have to focus on the wireless aspect of our network. It gives us insights into what's going on in the network a lot quicker than previous solutions.

The most useful feature of Juniper Wireless AP is the reporting Marvis.

Juniper Wireless AP can improve by continually improving its reporting and integration with other systems.

I have been using Juniper Wireless Access Points (AP Series) for approximately four years.

Juniper Wireless AP has been stable, it is a fantastic solution.

The scalability of Juniper Wireless AP is great.

We have approximately 5,000 to 6,000 users using the solution. We have everyone in the school using the solution. I work with a bunch of school districts, we have everywhere from kindergarten kids up to principals and superintendents using it, such as teachers, finance, IT, maintenance, and accounting staff.

The solution is extensively being used. We might have some new buildings being built in the future and we'll definitely expand into those.

I rate the support of Juniper Wireless AP a five out of five.

I recently spoke to one of their support engineers to help me with an on-site issue and we solved a major problem that wasn't their fault.

Positive

We previously used another solution prior to Juniper Wireless AP and we switched because there were some issues with their support. We had a run-in with some support issues and they were at the end of life with the solution. We needed an upgrade, and we went to an RFP and selected Juniper Wireless AP from the RFP.

The initial setup of Juniper Wireless AP was very straightforward. I had a non-technical person do the setup for one of my schools. The full setup can take approximately 

We did the implementation of Juniper Wireless AP in-house. We have approximately two people for the deployment and maintenance of the solution.

I have seen a return on investment using Juniper Wireless AP. It's making my job easier, that's a strong return on investment. 

My stakeholders, which are the IT directors and districts, they're having fewer complaints and issues with the network WiFi. The support from Juniper has been amazing. We have seen a substantial return on investment.

I rate the return on investment from Juniper Wireless AP a four out of five.

Juniper Wireless AP's price is a little more expensive than other solutions, but you get what you pay for.

I rate the price of Juniper Wireless AP a three out of five.

We did evaluate other options.

My advice to others is for them to start with the WiFi solutions and then look at switches, routing, and firewalls because it all integrates very well together. The WiFi is a good place to start, but once you get into one, you see the value in all the others.

I rate Juniper Wireless AP a ten out of ten.

It's our main WiFi provider. We're a newspaper company in Sweden. It's actually a lot of newspaper brands. We're around a hundred brands. We have around 70 offices in Sweden, all across Sweden. We have it deployed in all the offices. The office sites can vary from one access point all the way up to the biggest one, which has around 150 access points.

Our network department isn't that big. Right now, we're two employees and one consultant. Since we don't want to travel all over, we still deploy this. It's really, really, really simple to set up the site in the cloud and then just ship the access point to a local technician, plug it in, and put it up where you like it to be placed.

It works for every one of our offices. The lack of integration or the lack of work needed to be put it into the local site to get it to work is really lovely. The feedback we get from the system with the AI is excellent. It tells you if the issue is a bad cable, or missing a plan, et cetera. All these little things tare mitigating human error.

The solution is pretty generic and easy to use.

You can only get so far with it. If you want to do more specific stuff, it's a bit limited. You can alter the channels, and you can alter which bandwidth. However, it stops there. If you want to go deeper in, to do more customization, or have an office with special needs, it can be a bit tricky to get help from Juniper and to get them to do something in the background of the cloud to help.

I’ve been using the solution for two and a half years.

We really haven't had any downtime at all in these two years. It's been really good. The access point will work without a cloud connection. If they have maintenance or something, it doesn't really matter. Everything works anyway. They're really quick on rebooting, which seldom happens anyway. It's actually really stable.

The solution is scalable. You just keep adding them. I'm not really sure where the limit is, actually. We don't deploy every access point on one site. Maybe it's around 3,000 to 5,000 access points if you're in one site. However, we're quite far from that. You keep adding them. Since it's the cloud controller, they will probably just add stuff in the background if you need more power. Other than that, you're limited to how much power you can output from your switch infrastructure. If you go that way, or with external power - not PoE. With an adapter, you plug into the power circuit connection.

It's been a while since we used them. We used them, in the beginning, a bit. However, they're excellent. They have their own department at Juniper, so it speeds things up a bit. You choose if you want them to be able to access your cloud segment or not. If you choose to allow them in there, it will speed things up for you.

They also have a really nice feature, like a community request page. If you're missing something, you can add a request, and then people vote for it if they like it too. If it gets enough votes, they will implement it, or at least consider it.

The real benefit of it is it doesn't take you long at all to set up actually. You have an app, you scan the QR code on the Access Point, and then you'll say in the app which site you want it to belong to. It will pop up there. You have the usual cloud delay. It's a couple of minutes. However, other than that, it's just set up and go. It’s really quick and easy.

ROI is quite hard to actually calculate. We noted that we could decrease our switch infrastructure to see that there's sufficient power and connectivity for the access points so that there are more people on the WiFi with this solution than the old one.

As with all cloud offerings, you choose a one, two, three, or five-year license, and then you choose between only managing your Access Point or doing WiFi assurance with the AI. It's your own choice in terms of how much licensing money you want to spend on it. That said, it could be a bit cheaper. If you have a lot of access points, it will be a significant amount of money compared to if you have an on-prem solution.

We pay maybe 1000 SEK per year, per access point.

We're just a customer.

If you don't have any special needs, you will get there with this solution. However, as soon as you want to do something more customized for an office, or a site, you will need to involve Juniper support in it. For some people, that's fine. For some others, it's not.

You should just consider your environment first to see if WiFi is your sole provider of connectivity in the infrastructure or if it's a compliment. What are your demands on a WiFi solution? Go from there. However, depending on the size of the organization, if it's a smaller organization and not that competent or tech-heavy, it's a perfect solution. It could work if it's a bigger organization with a lot of demands. However, it also might not really be what you're after.

In terms of deployment and maintenance, and stuff like that, it's a nine out of ten. However, in terms of how much you can actually configure in it or how much you can go in-depth, it's a seven. Maybe it’s an eight out of ten all around.

It's really nice. It's really working. However, sometimes you want to add something extra, and it's hard to get it in there. It's not that it takes away any real functionality for us. It's just that we have a really busy environment in one office, and would like to be able to configure it a bit more in detail.

We are using Juniper Mist Wireless Access Points primarily for our enterprise's wireless LAN solutions.

For the most part, it does what it's supposed to do, and I like it. It's a great product.

It's a cloud solution with Mist, which helps troubleshoot and provides visibility to look at different access points. It's well-detailed in terms of troubleshooting logs.

Supporting multiple protocols would be beneficial.

We have been using it for over a year.

The solution is stable and there haven't been any issues.

It's pretty scalable. Although we're a small environment, it's built for larger environments.

I haven't dealt much with technical support, however, the one or two times I did, it was a good experience. I would rate them an eight.

Positive

I have not switched from a previous solution mentioned explicitly in the transcript.

The initial setup was straightforward and took a couple of days from start to finish.

I handled the deployment myself.

We are pleased with the solution and the decision to use it.

Juniper Mist is cheaper than Meraki, placing it in the middle of the pack.

I'd rate the solution eight out of ten.

Most of the clients are banks and use the solution for their Internet.

Traffic visibility and very good Wi-Fi hands-off are the key features. Also, the artificial intelligence feature is very good. 

The pricing should be made cheaper. More purchase options should be introduced for small and enterprise markets. 

I have been using Juniper Mist Wireless Access Points for three years. 

The solution is highly stable. I rate the stability a ten out of ten. 

It is a scalable solution and to scale up one just needs to plug and play. I have both small and enterprise clients. I rate the scalability a ten out of ten. 

The technical support team is very good. 

Positive

The initial setup is straightforward as the solution is user-friendly. The deployment takes five minutes. I rate it a nine out of ten. 

I rate the pricing an eight out of the ten. 

I would advise everyone to try Juniper once to understand the difference from other solutions. Overall, I rate the solution a ten out of ten. 

For the access points, what we're using the product for is location-enabled services. They're making access points wireless. 

One use case is in football stadiums that need multiple access points in different locations so that there are no Wi-Fi drop-offs or dead zones within the center. Basically, we're able to set up wireless access points that would mitigate how many actual access points have to be set up.

People can go around and turn on these access points or check for areas within a stadium to make sure the network is available to use. They can lower the number of access points needed for generous coverage across a wide area.

With these access points, you'd be able to get messages and notifications within those connected to the network, such as deals within the stores or stadium and welcome-back messages if you are returning to the network, so there are marketing opportunities as well. 

Familiarity with the products that are already logged into the Access Point is quite useful. For example, if you go to PetSmart, and you have already logged in before, and if you have an appointment for grooming, the system would basically welcome you to a store, give you the wait time on your grooming appointment, or it might send you a discount for products within the store. 

Obviously, being wireless is a huge thing as well.

With Mist, every Wednesday they roll out new features. Being able to be disruptive in the market is definitely something that's useful and keeps them on top. 

The price could be better. That is relative to the market right now since it is such a valued Access Point and system to have in place. They can label it at that price, however, for smaller companies who want to use their system, it might be a little too much. It is on the more expensive side. Maybe if you already have a Fortinet system in place, that could be a cheaper option and more reliable for you. However, in the case of Juniper, dropping the price for smaller operations would be useful to expand their reach.

I've used the solution for just a month or two. 

The technical support is fantastic. They are quick to respond and always rolling out new features. We are very happy with their level of service.

Positive

I'm familiar with Ruckus as well. It has similar functionality.

It is a bit expensive. However, it is such a valued system, they can charge whatever they want. 

I'd rate the solution ten out of ten. I don't have too much familiarity with how it actually operates. However, it is a great product. The people who use it are very impressed with its capabilities. 

I use the solution for wireless access.

The solution is very secure. Integrating it with our existing infrastructure was pretty straightforward. We didn't experience any difficulty with the integration with the network. Mist has an AI, Marvis. We can ask Marvis to check for network errors. It is the most beneficial feature, but we need an additional license.

Someone enrolled in the tool will deploy it in our organization. Later, I could not enroll in the account until they were unenrolled. Enrolling into the tool is a tedious process.

I have been using the solution for a few months.

The tool is stable. I rate the stability a nine out of ten.

The tool is scalable. I rate the scalability a ten out of ten. We have approximately 60 users. We use the product extensively. We also work through our mobile phones.

The technical support team is very responsive. If we open a priority-one ticket, we can expect a call from the team in the next ten minutes. The support is knowledgeable and customer-friendly.

I rate the ease of setup an eight out of ten. Configuring the tool for the first time is not a straightforward process. It is one of the major differences between Juniper and other products like Mellanox and Alcatel-Lucent.

We did the deployment in-house. We needed two engineers to deploy the solution.

I will recommend the tool to others. We need not be experts in Mist to configure the solution. Overall, I rate the product a nine out of ten.

We are using Juniper's wireless access points for IoT devices in hardware warehouses. We also use them in multiple office locations, allowing us to manage everything in a single pane of glass. That's why we opted for Juniper's solution.

The valuable features depend on the specific needs of our customers. For example, if a customer asks for Mist solution and has specific preferences, we offer the ERC (Enterprise Readiness Certification). At the same time, I'm also working with Aruba on a Proof of Concept (POC). 

We provide our customers with different options and let them choose their preferred OEM (Original Equipment Manufacturer). Based on their experience and feedback, both Aruba and Juniper's Mist offer similar technology and feature sets for network usability. Ultimately, we let the customer decide.

It is a stable solution. According to my customers, the AI capabilities of Mist Wireless are superior to other OEMs.

Earlier, there were some issues. Initially, managing the network was quite challenging, and the user interface for the dashboard was not as good.

The problem was that the switch behaved very weirdly. It was not able to integrate or recognize its own components. There were also time synchronization issues. If it came up on the switches, it caused the network to go down. We faced a couple of cases, but they resolved it.

Moreover, there is room for improvement in terms of support and installation.

It's been almost nine years. The version and model depend on the customer's ask. We generally use models ranging from e21 to e43. All these access points are managed on their Cloud platform.

The solution was a bit unstable previously, but now it's stable. 

It is a scalable solution. Our clients are mostly enterprise businesses. 

Customer service and support are okay. The response time could be faster. 

But Cisco offers better support. 

Neutral

The initial setup is difficult compared to other solutions like Cisco and Aruba. 

The difficulty is in the integration with their switches. It's a bit difficult, especially when it comes to wireless integration with the existing switches. In this regard, Aruba performs better. I'm not saying we can't do it with Juniper, but the ease of integrating it with other OEMs' products is declining.

Moreover, it requires maintenance. Generally, we offer managed services. Maintenance depends on the size of the network infrastructure. Generally, one person is enough.

Usually, we have two to three engineers and one architect for the deployment process. 

The deployment is a matter of days, but with our skilled engineers, we can handle it. If the user is trained, we can do it, but not everyone can.

Compared to Cisco, the pricing is cheap. Customers have to pay for yearly licenses.

Just evaluate all these three OEMs: Cisco, Aruba, and Juniper. These are the three major OEMs. And better, like, when we talk about a network and how you can integrate AI in your network, then you can check that one with Aruba as well as Juniper or Cisco. So here, in this case, Aruba and Cisco as Juniper is leading that, and we also have a really good product, and Juniper also has a very good product. So first, evaluate all the options before making a decision. 

Overall, I would rate the solution an eight out of ten. There is room for improvement in support and installation. 

The solution is good as a portal to manage your access points, users, and all the devices very smoothly. The solution manages their traffic and their logs as well.

You can easily monitor, manage, and cover all your IT equipment. It is a good, complete package with AI. The features I find most valuable are Marvis and the WAN assurance.

The pricing is very high in the Indian market. Eight to nine OEMs are also available in the market, giving you their solutions for 70% less than Juniper's. They need to improve that if they want to cover their ROI.

If Juniper could allow us to manage Mist plus a cloud-based firewall, it would be a better solution for the market because we could provide WAN assurance. We could also do more work on the firewall and security part.

I've been using Juniper Mist Wireless Access Points for two years.

I rate Juniper Mist's stability a nine out of ten.

I rate Juniper Mist's scalability a nine out of ten. Over 500 users are using the solution in my organization.

Juniper's technical support is not good.

Neutral

We previously used a different solution and switched because Juniper had new features and technology, such as Bluetooth tagging and Marvis. Troubleshooting is also easier with Juniper, so we adopted the new technology.

I rate the initial setup a seven out of ten. Nothing about the initial is complex; a new user must go through a particular associated video. However, this is not available from Juniper. People used YouTube to help configure the solution. Juniper Mist is not very easy or fast. It is a mid-product, and those who just want to configure it can access basic tutorials available in the market. But, they are not full-fledged compared to Cisco, Sophos, or Fortinet. Those solutions make more videos available to the users.

The time taken to deploy the solution is based on the project. It is manageable when proceeding with a plan.

We configure the solution on different platforms. We require two to three staff members if we choose WAN assurance, routing and switching, or WiFi parts. Whoever has experience with the technology will be able to deploy it.

I rate Juniper Mist's pricing a ten out of ten since it is expensive.

Alternatives include Sophos and FortiGate. Apart from the better technology, the monitoring, troubleshooting, and security features are better in Juniper.

By default, the solution is deployed on the cloud. Nobody chooses on-prem because they'll only be able to control basic things. If one wants to control their infrastructure, I recommend they deploy the solution on the cloud.

If you plan to choose Juniper Mist, I advise you to explore the first demo or trial session. That will give you a better idea to compare it to other solutions and help you understand the solution better before deploying.

I rate Juniper Mist Wireless Access Points an eight out of ten.