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Amr Abdelnaser - PeerSpot reviewer
Senior Information Security Analyst at EastNets Holding Ltd.
Real User
Top 5Leaderboard
A stable and scalable product to detect viruses and malware
Pros and Cons
  • "It is a stable solution...It is a very scalable solution."
  • "There are certain shortcomings with the UI of the solution. The UI is not at all user-friendly."

What is our primary use case?

My company uses the EDR functionalities of Kaspersky, which are not related to application security. Kaspersky Endpoint Detection and Response is useful for environment scanning and can be deployed on a server to scan for viruses, malware, and hardware. We also use the product for EDR integration with the SIEM solution and get logs from each device.

What is most valuable?

The most valuable feature of the solution is its centralization capability allowing everything to be done from one device, including deployment, and integrating with the domain controller to do further deployments.

What needs improvement?

There are certain shortcomings with the UI of the solution. The UI is not at all user-friendly. The product should have an easier UI.

For how long have I used the solution?

I have experience with Kaspersky Endpoint Detection and Response for two years. I use Kaspersky Endpoint Detection and Response Version 13.

Buyer's Guide
Kaspersky Endpoint Detection and Response
November 2024
Learn what your peers think about Kaspersky Endpoint Detection and Response. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
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What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is a very scalable solution.

The product is used by 2,500 employees in my company.

The product is extensively used in my companies since it is very good.

We can plan to increase the number of users in our company since it is a very scalable product.

How are customer service and support?

The solution's technical support is very helpful and responsive. The documentation of the product also helps a lot.

Which solution did I use previously and why did I switch?

Five years ago, I used Malwarebytes.

Considering the use cases of Malwarebytes, it was used to protect two servers from ransomware. During the time when we were using Malwarebytes in my previous company, the best solution on Gartner was GravityZone. At my previous company, we chose GravityZone to protect our two servers in a small environment with around 50 employees. Due to the aforementioned reasons, there was a requirement for a small business solution. Kaspersky Endpoint Detection and Response is the best for large environments.

How was the initial setup?

The initial setup of the product is complicated and requires more work and effort from the system administrator. The product should provide domain controller admin access to allow for the maintenance of the network. Every issue we face in Kaspersky Endpoint Detection and Response relates to network and system administrators.

The solution is deployed on-premises.

Steps for the deployment should be followed to configure the network and ensure that all devices are accessible on the network or the same subnet while ensuring that there are no DMZs.

What about the implementation team?

Though the product is not user-friendly, I was involved in the implementation process since I am an integrator.

What's my experience with pricing, setup cost, and licensing?

Yearly payments are to be made toward the licensing costs of the solution.

What other advice do I have?

To those planning to use the solution, I can say that it provides various specific customization and offers many shields for protection, because of which there is a need to be specific about the resources you want to save.

If you have a SIEM solution, then you should be specific when integrating Kaspersky with that SIEM solution and the best logs.

The product is not friendly, and it's not for end users. The product is meant for engineers and security engineers owing to its complex nature.

I rate the overall tool a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Nadeem Syed - PeerSpot reviewer
CEO at Haniya Technologies
Real User
Top 5Leaderboard
A robust set of features that ensure early detection of threats
Pros and Cons
  • "One of the most valuable aspects of Endpoint Detection and Response (EDR) solutions is their ability to detect and respond to spam and viruses in their early stages."
  • "Enhancing user-friendliness should be a priority."

How has it helped my organization?

I am affiliated with Kaspersky as a partner and reseller.

What is most valuable?

One of the most valuable aspects of Endpoint Detection and Response (EDR) solutions is their ability to detect and respond to spam and viruses in their early stages.

What needs improvement?

There are a few areas where I believe they could make some improvements. First, it would be beneficial if they could optimize the solution to be less resource-intensive, as it currently tends to put a heavy load on our machines and requires specialized servers for deployment. It is worth noting that they have made progress in this area, and the solution is now more manageable on standard server configurations. Enhancing user-friendliness should be a priority. Ideally, the interface should be intuitive enough that administrators and technical support teams don't require extensive training and can quickly adapt to using the solution independently. I must acknowledge that Kaspersky EDR already offers a robust set of features, especially in terms of threat detection and endpoint protection. 

For how long have I used the solution?

I have been working with it for fourteen years.

How are customer service and support?

Kaspersky offers two types of support. The standard support, which is included with the product purchase, tends to have longer response times for issue resolution. If you opt for their premium support, they provide prompt and effective assistance, ensuring quicker problem resolution.

Which solution did I use previously and why did I switch?


What's my experience with pricing, setup cost, and licensing?

I would say that their pricing is generally competitive and attractive. While the initial purchase cost for EDR may be relatively higher, particularly due to its advanced capabilities, it remains a cost-effective choice when compared to other established products in the same category.

What other advice do I have?

I would rate it eight out of ten because there's always room for improvement in any product or service.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Buyer's Guide
Kaspersky Endpoint Detection and Response
November 2024
Learn what your peers think about Kaspersky Endpoint Detection and Response. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
Head of Network & Security Department at ssf
Real User
Top 20
A highly stable solution with a good technical support team that requires its users to follow a simple setup phase
Pros and Cons
  • "Stability-wise, I rate the solution a ten out of ten."
  • "Kaspersky Endpoint Detection and Response lacks configuration options."

What is our primary use case?

The solution was good for the use cases for which I used it.

What needs improvement?

Kaspersky Endpoint Detection and Response lacks configuration options. From an improvement perspective, I would like to see the solution offer more configuration options.

For how long have I used the solution?

I have been using Kaspersky Endpoint Detection and Response for two years. I am a customer of the solution.

What do I think about the stability of the solution?

Stability-wise, I rate the solution a ten out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a nine out of ten.

Around 400 people in my organization use Kaspersky Endpoint Detection and Response.

How are customer service and support?

The solution's technical support is good. I rate the technical support a ten out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

I rate the solution's initial setup phase a nine on a scale of one to ten, where one is difficult and ten is easy. The initial setup of the solution was simple.

The solution is deployed on an on-premises model.

The solution's deployment phase was completed in a few days.

Only one person was required to take care of the solution's deployment phase in my company.

What's my experience with pricing, setup cost, and licensing?

I rate the solution's pricing model a seven on a scale of one to ten, where one is cheap, and ten is expensive.

My company just made a single payment towards the costs related to the licensing of the solution.

What other advice do I have?

I would tell those planning to use the solution that Kaspersky Endpoint Detection and Response is a good product.

I rate the overall solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Kalana Wickramasinghe - PeerSpot reviewer
System Engineer at MIS Security Solutions (Pvt) Ltd
Real User
Top 5Leaderboard
Robust security through advanced threat detection, rapid incident response capabilities and effective endpoint protection
Pros and Cons
  • "It downloads essential security patches that are valuable for my PC."
  • "Incorporating an AI protection tool with the capability to detect and prevent zero-day threats, particularly those with a five-star rating in terms of severity would be beneficial."

What is our primary use case?

It allows me to selectively block certain websites for personal reasons, and I can control the usage of USB drives when connecting external devices to safeguard my computer. Additionally, I have the ability to manage other network devices for enhanced security.

What is most valuable?

It downloads essential security patches that are valuable for my PC. This is particularly useful as Windows doesn't always automatically update immediately.

What needs improvement?

Incorporating an AI protection tool with the capability to detect and prevent zero-day threats, particularly those with a five-star rating in terms of severity would be beneficial.

For how long have I used the solution?

I have been working with it for six months.

What do I think about the stability of the solution?

It provides excellent stability.

What do I think about the scalability of the solution?

The current scalability is insufficient for my needs on my PC. I personally manage HTTP, but it lacks the necessary capability. I believe an upgrade is required.

Which solution did I use previously and why did I switch?

I previously utilized Sophos XDR, but I transitioned to Kaspersky as it offers a more cost-effective solution. I also used ESET, but it didn't meet my requirements.

How was the initial setup?

The initial setup is straightforward and user-friendly.

What about the implementation team?

The deployment process takes approximately thirty minutes.

What was our ROI?

In terms of return on investment, I saved money by protecting my laptops, as universal ransomware poses the most significant threat, and the chosen solution effectively mitigates this risk.

What's my experience with pricing, setup cost, and licensing?

The pricing falls within the average range.

What other advice do I have?

Overall, I would rate it eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Kamran Bhatti - PeerSpot reviewer
Network Engineer at EXORDIUM NETWORKS, INC.
Real User
Top 10
The product saves time and resources, but it does not detect all kinds of threats
Pros and Cons
  • "The advanced detection features are valuable."
  • "The product does not detect zero-day threats."

What is our primary use case?

We've deployed the client at the user’s end. We provide software security.

What is most valuable?

The advanced detection features are valuable. The solution provides reports on users and their devices. We get to know whether the devices are infected. The tool has saved us time and resources. Otherwise, we have to check every PC for viruses.

What needs improvement?

Many viruses change algorithms. The product does not detect zero-day threats. Kaspersky must provide zero-day threat detection. The product must provide a detailed status of the users and their activity on the devices.

For how long have I used the solution?

I have been using the solution for more than a year.

What do I think about the stability of the solution?

The tool is stable.

What do I think about the scalability of the solution?

We have 40 to 50 clients that use the solution.

How was the initial setup?

The solution is deployed on my Windows Server 2019. The initial installation is easy.

What's my experience with pricing, setup cost, and licensing?

The product is cheap.

What other advice do I have?

My recommendation will depend on the number of users and the features other competitors offer. We are partners. Overall, I rate the tool a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
IT Manager Azure Pacific at Talon International
Real User
Top 5
Convenient and provides effective security solutions
Pros and Cons
  • "Kaspersky EDR offers automated response capabilities, enhancing efficiency by enabling quick investigation and response to potential threats on Android devices."
  • "Kaspersky EDR could be improved by adding network detection capabilities to enhance convenience and security."

How has it helped my organization?

Kaspersky EDR has been beneficial for our organization, enhancing threat detection and response capabilities. It helps identify issues such as malware detection, unauthorized downloads, and inappropriate user permissions, enabling swift action to mitigate risks.

What is most valuable?

Kaspersky EDR offers automated response capabilities, enhancing efficiency by enabling quick investigation and response to potential threats on Android devices. It streamlines the process by automatically checking and responding to security issues, potentially improving effectiveness and reducing the need for manual intervention.

What needs improvement?

Kaspersky EDR could be improved by adding network detection capabilities to enhance convenience and security. Detecting and responding to network protocol issues, such as phishing emails or malicious downloads, can be challenging, but integrating network monitoring into EDR tools could significantly improve overall network security.

What's my experience with pricing, setup cost, and licensing?

Overall, I'm satisfied with the price of Kaspersky EDR. It is widely used among our peers and has been effective in detecting and mitigating malware and ransomware threats. However, I have noticed that other EDR tools like Palo Alto EDR offer more advanced AI capabilities and broader threat coverage.

What other advice do I have?

Kaspersky EDR enhances response capabilities by capturing malware or problematic websites on endpoints and providing alerts for quick action to resolve issues.

Kaspersky EDR offers features for threat hunting and vulnerability scanning on endpoints. It identifies unapplied security patches and provides a reporting tool for managing patch deployments efficiently.

Kaspersky EDR offers good integration capabilities, particularly with services like Office 365, which is beneficial for our organization. However, there might be some limitations when integrating with other tools such as NetSuite and Monday.com. Improving integration with tools like SolarWinds could enhance overall cybersecurity management. Looking ahead, prioritizing integration with cloud services would be advantageous as organizations increasingly rely on cloud-based solutions.

I would recommend Kaspersky EDR, especially for organizations operating in the China market. It is a convenient tool that provides effective security solutions, particularly helpful in addressing firewall issues commonly faced in the Chinese market. However, for companies outside of China not facing similar market restrictions, it might be good to consider other solutions as well.

Overall, I would rate Kaspersky EDR as a seven out of ten. It is a useful choice for our organization, although not perfect. It requires a certain skill set to manage security nodes effectively. However, it is relatively easy to use compared to other EDR tools, making it a safer option for less experienced users.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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reviewer2242911 - PeerSpot reviewer
IT Security team leader at a healthcare company with 10,001+ employees
Real User
Top 10
Integrated with endpoint protection but improvement is needed in stability
Pros and Cons
  • "The product is integrated with endpoint protection. We don't have to implement a separate technology. It provides visibility over the endpoints."
  • "Kaspersky Endpoint Detection and Response needs vast resources on the central node. Not all maintenance tasks are in the GUI, so we often use commands. The lack of documentation for these processes means we frequently reach out to support, open tickets, and run complex CLI commands. It's not the most straightforward process. It should also improve stability."

What is our primary use case?

We use the solution to gather information on how endpoints behave and any events happening. If there's any suspicious activity on a machine, it alerts us. For investigating specific devices, we can refer back to the EDR.

What is most valuable?

The product is integrated with endpoint protection. We don't have to implement a separate technology. It provides visibility over the endpoints. 

What needs improvement?

Kaspersky Endpoint Detection and Response needs vast resources on the central node. Not all maintenance tasks are in the GUI, so we often use commands. The lack of documentation for these processes means we frequently reach out to support, open tickets, and run complex CLI commands. It's not the most straightforward process. It should also improve stability. 

For how long have I used the solution?

I have been working with the product for three years. 

What do I think about the scalability of the solution?

Kaspersky Endpoint Detection and Response is scalable. We have two admins using it. 

How are customer service and support?

Even when we raise a support ticket, the engineers often don't provide direct answers. We have to dig into R&D and experiment; getting a resolution for a support ticket takes time.

How would you rate customer service and support?

Neutral

How was the initial setup?

The tool's deployment was straightforward. It took a week to deploy. 

What's my experience with pricing, setup cost, and licensing?

The tool's pricing is reasonable. 

What other advice do I have?

I rate the product a six out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2192670 - PeerSpot reviewer
Assistant General Manager at a financial services firm with 5,001-10,000 employees
Real User
Top 20
A cloud solution for endpoint security with in-depth insights
Pros and Cons
  • "We have a concept of working from home. Most endpoints are not in the domain. It is our first line of defense. While we had Kaspersky deployed, it gave good insight into the upcoming challenge or threat."
  • "My team was struggling with the reporting when we were doing an audit. The console features are a little more interactive and user-friendly. There's some issue, or maybe some fixing has to be done."

What is our primary use case?

We use the solution to cover endpoint security.

What is most valuable?

We have a concept of working from home. Most endpoints are not in the domain. It is our first line of defense. While we had Kaspersky deployed, it gave good insight into the upcoming challenge or threat. Accordingly, the relevant teams come into action and take good care of it before it blows out of our hands. As a security audit, we ensure that the agents and the machines are in the early stages. It gives us appropriate information, which helps us to keep our environment in a better, safer, and controlled position.

What needs improvement?

My team was struggling with the reporting when we were doing an audit. The console features are a little more interactive and user-friendly. There's some issue, or maybe some fixing has to be done. I've seen the ground staff struggling a lot over there. The skill set, knowledge transfer, or training can help them to improve.

For how long have I used the solution?

I have been using Kaspersky Endpoint Detection and Response as a customer for seven months, whereas my company has been using it for around three years.

How was the initial setup?

The initial setup is not challenging.

What's my experience with pricing, setup cost, and licensing?

The solution is expensive.

What other advice do I have?

Our operation team has used Kaspersky. We are involved in it as a part of my cybersecurity or system audit.

Overall, I rate the solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Kaspersky Endpoint Detection and Response Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free Kaspersky Endpoint Detection and Response Report and get advice and tips from experienced pros sharing their opinions.