ManageEngine IT360 Reviews

Name: ManageEngine IT360
Brand: ManageEngine
Rating: 4.2 (5 reviews)

4.2 out of 5

5 reviews
100% willing to recommend

1,962 followers

What is ManageEngine IT360?

With IT360 you will deliver services efficiently with maximum scalability. Service providers can now accurately manage the SLAs and release new services faster with features like Multi-tenancy, High Availability, Enterprise level systems and Datacenter monitoring, Remote site monitoring and Customer and site-specific dashboards.

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ManageEngine IT360 is the #32 ranked solution in top IT Asset Management solutions, #71 ranked solution in Infrastructure Monitoring tools, and #92 ranked solution in best Network Monitoring Tools. PeerSpot users give ManageEngine IT360 an average rating of 8.4 out of 10. ManageEngine IT360 is most commonly compared to ManageEngine OpManager: ManageEngine IT360 vs ManageEngine OpManager.

Buyer's Guide

Network Monitoring Software

November 2024

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Featured reviews

Ziyad Moghalis

It manager at PTC (Public Telecomuncation Corporation)

This solution is good for configuration management. The monitoring capability is easy to use and it can be done without any training. ManageEngine is easy to deploy. It is easy to identify and collect information from all of the nodes on the network. The alerting capability is good and it will send out emails.

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it_user1117536

CISO at a financial services firm with 5,001-10,000 employees

On a scale from one to ten where one is the worst and ten is the best, I would rate Manage Engine as somewhere between a seven and an eight. This is because of the lack of available technical knowledge in terms of competence and maximizing the power of the product. That is the only disadvantage. We know it can do more but finding out how can be an issue. I don't really know what else can be added in the future to make the product a ten off the top of my head. I can think of a number of things, but there are no improvements that Manage Engine provides to users which I am aware of. We are still discovering the product and we are trying to make sure it is the right IT Management Solution for us after two years in terms of help desk and ticketing and automation of requests. All I know is that when it comes to managing the active directory, ManageEngine is something I consider to be the best. But you have to take the time to analyze your environment. For me, it is the best that we can do for our purposes. After that the fundamentals of the database connection for the whole enterprise is good. So, I can recommend the product to people who have a similar use case.

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Mohammad_Zarbalizadeh

Telecommunications Engineer at FARNAIT

The primary use case of this solution is to manage and to protect the web servers, the mail server, and the website in my company The most valuable feature is the technical support. The ManageEngine features could improve to show graphs of the traffic and network utility. In the next release, I…

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ManageEngine IT360 mindshare

Product category:

As of November 2024, the mindshare of ManageEngine IT360 in the Network Monitoring Software category stands at 0.2%, down from 0.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Network Monitoring Software

Key learnings from peers

Last updated Oct 9, 2024

Valuable Features

ManageEngine IT360's central and probe model, agentless monitoring, and performance history reporting offer valuable centralized monitoring. Users appreciate insight into active directory, permissions, security, and user group policy changes. They value technical support and configuration management capabilities. Easy deployment enhances its appeal. Monitoring capability requires no training, facilitating network information collection. Its alerting system efficiently sends emails, making IT360 a competent choice for network management.

"It is easy to identify and collect information from all of the nodes on the network."
"The technical support is good."
"The product helps users stay on top of gaining insight into the active directory, permissions and security sets, and user group policy changes."

Room for Improvement

ManageEngine IT360 users suggest enhancing the GUI and addressing the downtime scheduler for SNMP-monitored devices to prevent alarms during maintenance. Adding intelligence for critical objects and enhancing automation are desired. Users want graphs for traffic and network utility and support for network workload in future releases. They also seek integration with ServiceDesk.

"We would like to have support for integration with ServiceDesk."
"The ManageEngine features could improve to show graphs of the traffic and network utility."
"The product could use more intelligence, automation and general availability of product information."

Service and Support

Customer service and technical support for ManageEngine IT360 are highly rated at 4/5. Users describe the support as fantastic, with representatives capable of resolving issues effectively. Many users handle minor troubles independently using online resources like YouTube. Support tickets are addressed efficiently, but some users mention not needing assistance frequently despite having purchased support. ManageEngine support is generally viewed as reliable and helpful.

Stability

ManageEngine IT360 demonstrates impressive stability. Users report experiencing no issues and describe it as incredibly stable. Feedback indicates that it's stable enough to eliminate the necessity for technical support.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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