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Kirolos Labeb - PeerSpot reviewer
CyberSecurity Operations at EliteVAD
Real User
A highly scalable solution for encryption that provides its users with a highly responsive customer support team
Pros and Cons
  • "It is a scalable solution...I rate its scalability a nine out of ten."
  • "There are some issues we are having with updating our Windows server. So we need to contact support or access our support portal."

What is our primary use case?

We use it to encrypt the shared folder file our customers receive containing information about the many rules and teams. So we abide by them and allow each team to access just files on it.

What is most valuable?

I believe the encryption is interrupting the file, and they're guiding it to a specific growth.So, that's a variety.


What needs improvement?

There are some issues we are having with updating our Windows server. So we need to contact support or access our support portal.

So, they should modify the cybersecurity suites to allow the customer to work properly again.


For how long have I used the solution?

I have been using the solution for a year. 


Buyer's Guide
McAfee ePolicy Orchestrator
January 2025
Learn what your peers think about McAfee ePolicy Orchestrator. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,158 professionals have used our research since 2012.

What do I think about the stability of the solution?

Most of the data is stable until we apply hundreds of updates, so when it comes to updating, it is not stable. We will have to modify the type of suits by our sale. For the console services, the ePO server is not the end user. We are doing it in one hour.


What do I think about the scalability of the solution?

It is a scalable solution. There are around 3,000 to 4,000 customers, and end users using the product. I rate its scalability a nine out of ten.



How are customer service and support?

They are good and give quick responses. I rate it ten out of ten.


How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is easy. It de[pends on the way you install it. The solution was deployed within a couple of hours. Four to five people are required for the maintenance.


What other advice do I have?

I recommend the solution to those planning to use it. I rate the overall solution ten out of ten.


Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Shreyansh Sharma - PeerSpot reviewer
Instrument and Control Engineer at Reliance Industries Ltd
Real User
Reasonably priced and scalable but the stability is a concern
Pros and Cons
  • "Technical support is very helpful."
  • "Sometimes agents hang. We have to reinstall the agents."

What is our primary use case?

We primarily use the solution in order to distribute the security features to all the nodes.

What is most valuable?

The user interface is great.

Technical support is very helpful.

It's great how the solution distributes the policy. For example, application control, distribution management, et cetera. The functionality is fine. I don't have any issues. 

The integration capabilities are good.

The solution can scale well.

The pricing of the product is reasonable. 

What needs improvement?

Sometimes agents hang. We have to reinstall the agents. On top of that, we have too many advisories for ePO. There are stability issues. 

For how long have I used the solution?

I have been using the solution for three to four years at this point. 

What do I think about the stability of the solution?

We've had issues with stability. I would like the product to be more stable. 

Occasionally, we get bugs and we have to deal with them, and it's not ideal.

What do I think about the scalability of the solution?

The product can scale if a company needs it to.

I do plan to scale and would like to use it for more of the system nodes.

How are customer service and technical support?

We have found the technical support to be very helpful. They are responsive and available when we need them to help us troubleshoot. We are satisfied with their level of service. We haven't had any issues with them.

What's my experience with pricing, setup cost, and licensing?

We pay a licensing fee on a yearly basis. The pricing itself is fine. I don't consider it to be overly expensive. 

What other advice do I have?

I'm just a customer and an end-user. I don't have a business relationship with McAfee.

I'd rate the solution at a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
McAfee ePolicy Orchestrator
January 2025
Learn what your peers think about McAfee ePolicy Orchestrator. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,158 professionals have used our research since 2012.
Manager at Erisk solution
Real User
Top 20
A highly stable solution that can be used for protection from ransomware, malware, and malicious files
Pros and Cons
  • "The most valuable feature of the solution is the central management console, which is used for DLP, endpoint security, drive encryption, and application control."
  • "McAfee ePolicy Orchestrator should improve its integration with other tools."

What is our primary use case?

We use McAfee ePolicy Orchestrator for security and protection from ransomware, malware, and malicious files.

What is most valuable?

The most valuable feature of the solution is the central management console, which is used for DLP, endpoint security, drive encryption, and application control.

What needs improvement?

McAfee ePolicy Orchestrator should improve its integration with other tools.

For how long have I used the solution?

I have been using McAfee ePolicy Orchestrator for five years.

What do I think about the stability of the solution?

I rate McAfee ePolicy Orchestrator ten out of ten for stability.

What do I think about the scalability of the solution?

Around 600 users use the solution in our organization.

I rate McAfee ePolicy Orchestrator ten out of ten for scalability.

How was the initial setup?

The solution's initial setup is easy.

What about the implementation team?

For the solution's implementation, we have an on-premise server. We are using the APO application on that server, and we are managing all endpoints from the APO console. We have created multiple policies for USB blocking, ransomware protection, and URL blocking from the APO console. We have also created the schedule for weekly scanning.

McAfee ePolicy Orchestrator is expected to be deployed in two hours.

What's my experience with pricing, setup cost, and licensing?

On a scale from one to ten, where one is cheap, and ten is expensive, I rate the solution's pricing a three out of ten.

What other advice do I have?

Overall, I rate McAfee ePolicy Orchestrator ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Ravikant Kaware - PeerSpot reviewer
Lead Engineer at a tech services company with 10,001+ employees
Real User
Top 5
Though the tool's DLP features are good, it needs to improve its compatibility with operating systems
Pros and Cons
  • "The DLP feature in McAfee ePolicy Orchestrator is good."
  • "The issues with the integration capabilities of the product, specifically the ones that are deployed on an on-premises model, need to be improved."

What is our primary use case?

The use of the solution is the same as in any industry, like IT, manufacturing, or the banking sector. My company deals with customers who use McAfee ePolicy Orchestrator. In general, my company uses the product for various types of customers.

What is most valuable?

ENS is one of the features in the product that is useful as it basically services an antivirus solution. The DLP feature in McAfee ePolicy Orchestrator is good. McAfee Device Control and McAfee Total Protection for Data Loss Prevention (DLP) help users set the category filter, or we can set the classification based on which users can restrict the traffic that goes outside the organization.

What needs improvement?

There are challenges regarding the compatibility and agent functionality of the product. The aforementioned area can be considered for improvement.

The setup and deployment phases need to be improved.

The issues with the integration capabilities of the product, specifically the ones that are deployed on an on-premises model, need to be improved.

For how long have I used the solution?

I have been using McAfee ePolicy Orchestrator for five years. My company has a partnership with CrowdStrike and McAfee.

What do I think about the stability of the solution?

Stability-wise, I rate the solution a five out of ten. I had some issues with bugs and some breakdowns in the solution.

What do I think about the scalability of the solution?

It is a scalable solution. Scalability-wise, I rate the solution a six out of ten.

Though the scalability of the product is good, if McAfee sorts out the connectivity issues related to the agents, then it can be made a better product. The product has been in the market for a long time. The tool has been in the market during a time when no other OEM products were even introduced. The tool should improve some of its services.

How was the initial setup?

The product's initial setup phase was difficult since only a professional can do it. A fresher or a new person cannot take care of the installation of the tool. A fresher or a new person cannot take care of the installation of the tool. Agent installation is easy, but the other features related to the antivirus and DLP functionalities can be implemented only with the help of a professional or skilled person since they can be deployed only from the server console. The person should be aware of the server console functionality.

I faced many challenges when deploying the product, especially some connectivity and compatibility issues.

What other advice do I have?

Though the tool is good for centralizing security management, there are a lot of issues in the product, which stem from compatibility issues with different operating systems. McAfee uses multiple engines to run on the endpoint system, which causes the engines and definitions to have many issues. Ultimately, everything in the tool is based on definitions, and it needs to be updated regularly.

There are certain limitations with the integration capabilities of the product because the tool doesn't support API integration, specifically for the on-premises products. The product offers some cloud solutions that can be integrated with APIs.

I rate the overall tool a six out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
JohnBlack - PeerSpot reviewer
Founder and CEO at Offset3, LLC
MSP
Provides our customers alerts to system-wide events from a single view
Pros and Cons
  • "The policy auditing, policy management, and device auditing are all valuable features. Our customers appreciated the ability to get alerts to system-wide events from a single view."
  • "The solution is difficult to tune to avoid false positives."

What is our primary use case?

I worked at McAfee, and we deployed the solution for our customers. The primary use case is policy management, as the solution supports robust policy management. The customer deployments were on-premises.

How has it helped my organization?

McAfee ePolicy Orchestrator significantly streamlines policy management and compliance auditing processes, making it easier to enforce security policies across all devices. This reduces the time and effort required for audits and improves our overall security posture.

What is most valuable?

The policy auditing, policy management, and device auditing are all valuable features. Our customers appreciated the ability to get alerts to system-wide events from a single view. 

What needs improvement?

In addition to tuning for false positives and improving the upgrade path, integration with newer cloud-based services could be enhanced. As more organizations move to hybrid or cloud environments, seamless integration will be critical.

For how long have I used the solution?

Since 2020

What do I think about the stability of the solution?

The solution is highly stable.

What do I think about the scalability of the solution?

I think on-prem solutions are at their limits and the future is in the cloud. We are exploring hybrid options to leverage the cloud for its scalability and advanced features while maintaining critical functions on-premises for enhanced control.

How are customer service and support?

The technical support is good, but it isn't always specific. That's a problem in my industry; it's a highly restricted environment with classified systems.

Which solution did I use previously and why did I switch?


How was the initial setup?

The initial setup is straightforward, and the upgrades are complex.   

What about the implementation team?

While initial setup is generally straightforward, we've found that engaging with a knowledgeable consultant can significantly enhance the implementation process, especially when customizing the solution to fit complex environments. McAfee's support has been reliable, though more specialized guidance for unique environments would be appreciated.

What was our ROI?

Determining the ROI for cybersecurity is difficult, but I think many organizations in the private and government sectors are waking up to the importance of investing in robust security. It's not just a required checkbox for compliance; cybersecurity awareness makes for better organizations making better decisions. 

Which other solutions did I evaluate?

ePolicy Orchestrator provides a more comprehensive policy management capabilities than alternatives such as Symantec Endpoint Protection and Microsoft Defender for Endpoint. Recommend that potential users consider their cloud integration needs and evaluate the cloud offerings of these solutions as well.

What other advice do I have?

I would rate the solution an eight out of ten. 

Many of our clients wanted to go to the cloud, as the cloud-based version of the solution offered the latest features, which the on-prem version did not. However, they weren't ready to move to the cloud, so there were some issues.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Iramm Sheikh - PeerSpot reviewer
Lead Software Developer at Peristent Systems
Real User
Top 10
Is user-friendly, stable, and scalable
Pros and Cons
  • "I like the solution's feasibility. McAfee ePolicy Orchestrator is also better and easier to use than other ePOs."
  • "The installation process is quite difficult and requires technical support."

What is our primary use case?

We use McAfee ePolicy Orchestrator to see attacks in real time. We also use it for storage as well.

What is most valuable?

I like the solution's feasibility. McAfee ePolicy Orchestrator is also better and easier to use than other ePOs.

What needs improvement?

The installation process is quite difficult and requires technical support.

For how long have I used the solution?

I've been using this solution for one month.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

McAfee ePolicy Orchestrator is scalable, and we have 25 users in our organization. We are an enterprise level company.

How was the initial setup?

The implementation process is complex and requires four to six people, including a QA person.

It was a complex process because we needed access approvals to use SaaS, and the URLs would get decommissioned most of the time. We also faced problems with end-to-end encryption.

What about the implementation team?

I implemented it with the help of my senior architect.

What other advice do I have?

On a scale from one to ten, I would rate McAfee ePolicy Orchestrator at eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Cyber Security Consultant at a tech services company with 10,001+ employees
Real User
Good security with a user friendly console; a multiple use plug-in would be beneficial
Pros and Cons
  • "The security is a key feature and the console is very user friendly."
  • "Lacks a single plug-in for multiple uses."

What is our primary use case?

I use the solution for two things - as an antivirus for a spider scan enterprise and endpoint protection, and also to make application whitelisting, or application blocking, where we only allow certain applications to run on the server, in case the server has been compromised. That could mean our ePO scripts or anything might be compromised and it can't run. We install a plug-in so it won't run any executables which are not whitelisted. We're a cyber security company and a customer of McAfee. 

What is most valuable?

The security is a key feature and the console is very user friendly. I like that there are multiple options for reporting. It's a helpful tool. 

What needs improvement?

The product could have a single plug-in that would have multiple uses rather than a single plug-in which is used for a single purpose. Each aspect has a separate plug-in. They should concentrate on providing something for all of the options that are available.

For how long have I used the solution?

I've been using this solution for about three years. 

What do I think about the stability of the solution?

The stability of the product is pretty good. Our entire company uses it and it's deployed throughout. We have five people maintaining it. It runs in the backend and there are around 1,500 to 2,000 people who benefit from it. 

How are customer service and technical support?

The technical support is pretty poor. 

How was the initial setup?

The initial setup is quite straightforward. You just need to set up an SEO database in the backend and couple the SEO database in the ePO management console. It's quite simple. 

What other advice do I have?

All the endpoint security solutions operate in a similar manner. If you take it as a baseline and if you want to get acquainted with a security solution then I think this is definitely a good tool. Of course, the costing and other factors need to be taken into consideration. 

I would rate this solution a seven out of 10. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Network Security Planning at Ooredoo Kuwait
Reseller
A good interface that provides centralized control over our endpoints
Pros and Cons
  • "The most valuable features of this solution are the antivirus and the DLP."
  • "The Virtual Patching feature needs to be improved."

What is our primary use case?

We have been using this solution for almost seven years.

The primary use case for this solution is to protect our endpoints. We are using an on-premises deployment model.

How has it helped my organization?

This is a centralized solution, and we have very good control over the endpoints when using this product.

What is most valuable?

The most valuable features of this solution are the antivirus and the DLP.

The interface, dashboard, and reporting are all very good.

What needs improvement?

The Virtual Patching feature needs to be improved.

We would also like to have something in the cloud.

What do I think about the stability of the solution?

The stability of this solution is fine.

What do I think about the scalability of the solution?

This solution is very much scalable.

We have more than fifteen-hundred users. It is our only protection that we have for our endpoints, and we plan to increase its usage as we grow.

How are customer service and technical support?

I would rate technical support an eight out of ten.

They do help to resolve issues quickly, but sometimes the responses come back late.

Which solution did I use previously and why did I switch?

We were using Symantec prior to this solution, but we switched because of the cost.

How was the initial setup?

The initial setup of this solution is straightforward.

Our deployment took place within one week.

What about the implementation team?

Our reseller assisted us with the deployment.

What's my experience with pricing, setup cost, and licensing?

This solution is priced in the mid-range.

Which other solutions did I evaluate?

We evaluated Trend Micro before choosing this solution, but we selected this one because of pricing and features.

What other advice do I have?

This is a solution that I recommend and would suggest for others to use.

The biggest thing that I have learned from using this solution is that it is very easy to use.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free McAfee ePolicy Orchestrator Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2025
Buyer's Guide
Download our free McAfee ePolicy Orchestrator Report and get advice and tips from experienced pros sharing their opinions.