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McAfee ePolicy Orchestrator pros and cons

Vendor: McAfee
4.0 out of 5
610 followers
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Pros & Cons summary

McAfee ePolicy Orchestrator offers excellent support and effective data transfer protection, crucial for virus prevention and desktop threat management. It provides central management with scalability rated nine out of ten, though report automation and EDR capabilities need enhancement. While technology upgrades are necessary due to outdated EDR functions and agent communication issues, users value its dashboard for device management. However, slow customer support and integration challenges are areas for improvement.

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Prominent pros & cons

PROS

McAfee ePolicy Orchestrator's support is highly rated and consistently responsive.
The implementation of data transfer protection prevents virus transfer from USB to PC.
Strong antivirus and DLP features are key highlights.
Central management allows for comprehensive control over various devices and policies.
It is highly scalable, with users rating its scalability very positively.

CONS

McAfee ePolicy Orchestrator has issues with the automation of reports and DLP reports, which sometimes do not function correctly despite proper configuration.
There are challenges with automatic updates and the complexity of configuration, requiring improvement in customer support and the assignment of knowledgeable TAMs.
The communication between agents and duplicate records needs addressing, as issues arise when reboots lead to new agent installations, affecting compliance monitoring.
McAfee ePolicy Orchestrator lacks support for Mac computers, as it does not function on iOS, and there's a high frequency of updates that can be inconvenient.
Integration capabilities require enhancement, specifically for on-premises models, and there's a need to improve the EDR component to better handle zero-day and persistent threats.
 

McAfee ePolicy Orchestrator Pros review quotes

reviewer1717773 - PeerSpot reviewer
Dec 27, 2021
The feature that I have found most valuable is its general purpose of protecting our endpoints from infections, malicious files, and all those kinds of things. The fact that there are organized policies and policy inheritance. The general management.
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SB
Nov 25, 2021
The most valuable features of McAfee ePolicy Orchestrator are the easy-to-use console, and lots of reports, such as customized reports and inventory reports. Additionally, overall the centralized management is very good where you can see the compliance levels and inventory.
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Vincent Watti - PeerSpot reviewer
Sep 27, 2020
What I like the most is the ability to manage centrally, to manage the various devices, the platform, and the endpoint, all from one console.
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Buyer's Guide
McAfee ePolicy Orchestrator
December 2024
Free Report: McAfee ePolicy Orchestrator Reviews and More
Learn what your peers think about McAfee ePolicy Orchestrator. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
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JC
Sep 2, 2019
I really like the auditing component because it really looks at exactly what has happened on the network.
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RR
Aug 29, 2019
If you set it up right, it can really manage a very complex environment which require fine tuning where there are a lot of exceptions. That's what it caters to. It can just do those specifics in those exceptional situations, which is good.
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EJ
Jan 23, 2023
The initial setup is very easy.
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JF
Aug 14, 2020
The graphical interface of the solution is its most valuable aspect.
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AM
Feb 20, 2019
We implemented data transfer protection, which allows transfer in one direction only. Users can copy from the PC to the USB but not from the USB to the PC. That way, if someone is carrying a virus on a USB, it will not be transferred to the PC.
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EG
Feb 22, 2022
You have to have some experience, however, it's pretty simple to understand.
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Ravikant Kaware - PeerSpot reviewer
Jan 30, 2024
The DLP feature in McAfee ePolicy Orchestrator is good.
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Show 10 more reviews (out of 33)
 

McAfee ePolicy Orchestrator Cons review quotes

reviewer1717773 - PeerSpot reviewer
Dec 27, 2021
The impact of the agent on the endpoint's performance - the resources it takes. Additionally, the difficulties we experience with inheriting and breaking inheritance on the organization's structure breakdown for policy inheritance and then for rules inheritance. We are actually struggling with this.
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SB
Nov 25, 2021
The solution could improve the EDR component in many areas, such as the zero-day and persistent threats. The implementation is also complex for this feature.
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Vincent Watti - PeerSpot reviewer
Sep 27, 2020
The rollout to cover the online resources, such as SharePoint, One Drive, and Office 365 doesn't seem to have a very clear path.
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Buyer's Guide
McAfee ePolicy Orchestrator
December 2024
Free Report: McAfee ePolicy Orchestrator Reviews and More
Learn what your peers think about McAfee ePolicy Orchestrator. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
DOWNLOAD NOW
824,053 professionals have used our research since 2012.
JC
Sep 2, 2019
They have to do something to make the solution more resilient or recoverable from power failure events, which may include creating their own database.
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RR
Aug 29, 2019
While there are bugs and a few functionality issues, it is just a matter of raising them with the support team. However, support is part of the problem as well. You want everything to be seamless in a perfect world, but the support is spread across different countries. They have Level 1, 2, and 3. Level 1 is most likely in a developing country. They don't provide the best service.
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EJ
Jan 23, 2023
The way that ePolicy launches the updates is very slow. It would be great if that was faster.
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JF
Aug 14, 2020
The solution sometimes has some false positives on IP addresses, from the web control aspect of the product. This needs to be improved.
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AM
Feb 20, 2019
It's a little bit complex to configure it, but when you start using it, it is much easier. There are many policies that you need to create, and in three or four places
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EG
Feb 22, 2022
One thing that I don't like is that McAfee products change very often and upgrade very often.
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Ravikant Kaware - PeerSpot reviewer
Jan 30, 2024
The issues with the integration capabilities of the product, specifically the ones that are deployed on an on-premises model, need to be improved.
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Show 10 more reviews (out of 34)

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Product Categories
Security Orchestration Automation and Response (SOAR)

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