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McAfee ePolicy Orchestrator vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
Sentiment score
6.5
ServiceNow Security Operations receives positive support feedback, praised for issue resolution but needing faster responses and detailed solutions.
 

Room For Improvement

No sentiment score available
Sentiment score
3.8
ServiceNow Security Operations faces integration challenges, requires more user-friendly features, better support, and improved automation for user satisfaction.
 

Scalability Issues

No sentiment score available
Sentiment score
7.3
ServiceNow Security Operations is scalable, integrates third-party tools, and is favored by large enterprises for handling extensive growth.
 

Setup Cost

No sentiment score available
Sentiment score
6.3
ServiceNow Security Operations offers competitive pricing, influenced by assets and user counts, with potential additional costs for setup.
 

Stability Issues

No sentiment score available
Sentiment score
8.0
ServiceNow Security Operations is stable, performing reliably with high ratings, though minor issues occur, often due to external factors.
 

Valuable Features

No sentiment score available
Sentiment score
7.9
ServiceNow Security Operations integrates tools for managing security incidents with customizable workflows, supporting cloud, hybrid, and on-premises deployment.
 

Categories and Ranking

McAfee ePolicy Orchestrator
Ranking in Security Orchestration Automation and Response (SOAR)
10th
Average Rating
8.0
Reviews Sentiment
7.5
Number of Reviews
40
Ranking in other categories
No ranking in other categories
ServiceNow Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
7th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
19
Ranking in other categories
Security Incident Response (2nd), Risk-Based Vulnerability Management (8th)
 

Mindshare comparison

As of November 2024, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of McAfee ePolicy Orchestrator is 0.7%, down from 0.8% compared to the previous year. The mindshare of ServiceNow Security Operations is 4.6%, up from 4.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

DavidJones7 - PeerSpot reviewer
Offers automation alert features with easy integrations and impressive scalability
I would rate the initial setup an eight out of ten. There are a few technical challenges with the deployment, but it can easily solved by an experienced professional but not by a beginner user of the tool. The complete implementation and migration to McAfee ePolicy Orchestrator will take around three months. If someone is using a software platform already with implemented use cases in their environment, it might be difficult to implement the same use cases when the customer is migrating to McAfee ePolicy Orchestrator. The conditions and prior alert settings needs to be accurate when migrating to McAfee ePolicy Orchestrator, otherwise false positive alerts might get generated.
KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…
report
Use our free recommendation engine to learn which Security Orchestration Automation and Response (SOAR) solutions are best for your needs.
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Top Industries

By visitors reading reviews
Government
15%
Computer Software Company
12%
Financial Services Firm
10%
Manufacturing Company
10%
Financial Services Firm
20%
Government
11%
Manufacturing Company
10%
Computer Software Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which is better - Mcafee's MVision ePO or ePolicy Orchestrator?
Our organization ran comparison tests to determine whether Mcafee's MVision ePO or ePolicy Orchestrator network security software was the better fit for us. We decided to go with Mcafee's ePolicy O...
What do you like most about McAfee ePolicy Orchestrator?
I like the solution's feasibility. McAfee ePolicy Orchestrator is also better and easier to use than other ePOs.
What is your experience regarding pricing and costs for McAfee ePolicy Orchestrator?
I do not have exact pricing details, however, I would rate the price at a four out of ten overall. There may be some extra costs for support if you get it from a partner.
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
I cannot comment on areas for improvement because it is not within my core expertise. Also, the developers may have more insight into this aspect.
 

Also Known As

McAfee ePO, ePolicy Orchestrator, Intel Security ePolicy Orchestrator, McAfee MVISION ePO
No data available
 

Learn More

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Overview

 

Sample Customers

Brelje & Race, Cognizant, Sutherland Global Services, Eagle Rock Energy, Arab National Bank, Bank Central Asia, Kleberg Bank, Leading Mexican Bank, SF Police Credit Union, Macquarie Telecom, Seagate Technology, Blackburn & Darwen Council, California Department of Corrections & Rehabilitation, IRCEP, Major U.S. State Government, State of Alaska, State of Colorado, Cemex, Deutsche Edelstahlwerke
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about McAfee ePolicy Orchestrator vs. ServiceNow Security Operations and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.