McAfee ePolicy Orchestrator vs ServiceNow Security Operations comparison

McAfee ePolicy Orchestrator vs. ServiceNow Security Operations

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

McAfee ePolicy Orchestrator

Ranking in Security Orchestration Automation and Response (SOAR)

12th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Security Operations

Ranking in Security Orchestration Automation and Response (SOAR)

8th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Security Incident Response (2nd), Risk-Based Vulnerability Management (10th)

Mindshare comparison

As of April 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of McAfee ePolicy Orchestrator is 0.5%, down from 0.8% compared to the previous year. The mindshare of ServiceNow Security Operations is 3.8%, down from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Orchestration Automation and Response (SOAR)

Featured Reviews

DavidJones7

Head of Content at Pharmaflow

Offers automation alert features with easy integrations and impressive scalability

I would rate the initial setup an eight out of ten. There are a few technical challenges with the deployment, but it can easily solved by an experienced professional but not by a beginner user of the tool. The complete implementation and migration to McAfee ePolicy Orchestrator will take around three months. If someone is using a software platform already with implemented use cases in their environment, it might be difficult to implement the same use cases when the customer is migrating to McAfee ePolicy Orchestrator. The conditions and prior alert settings needs to be accurate when migrating to McAfee ePolicy Orchestrator, otherwise false positive alerts might get generated.

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KishoreKumar4

Senior QE Lead at Cognizant

A low-cost and open-source tool for incident and change management

If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"McAfee ePolicy Orchestrator has a built-in advanced pattern, which is very useful because it can detect any pattern."

"The security is a key feature and the console is very user friendly."

"The most valuable features of McAfee ePolicy Orchestrator are the easy-to-use console, and lots of reports, such as customized reports and inventory reports. Additionally, overall the centralized management is very good where you can see the compliance levels and inventory."

"The graphical interface of the solution is its most valuable aspect."

"The valuable feature of the McAfee ePolicy Orchestrator is the management of the policies."

"The best part is management in McAfee ePolicy Orchestrator."

"The solution's best part is that it is very easy to manage McAfee Agent."

"The automation alert for the ticketing tool is one of the vital features"

More McAfee ePolicy Orchestrator pros

"It has helped optimize security costs by consolidating multiple tools into one platform."

"Reduces time to closure and closure metrics for vulnerabilities."

"The ease of use is great."

"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."

"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."

"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."

"The solution is available over the cloud and is easy to manage."

"My favorite feature is the application vulnerability scanner."

More ServiceNow Security Operations pros

Cons

"McAfee ePolicy Orchestrator needs to upgrade its technology since the solution's EDR function is not good compared to other vendors in the market."

"Sometimes agents hang. We have to reinstall the agents."

"The areas of concern where improvements are needed are related to the product's assignment policy and tag assignment, where users can assign the policies with the help of tags and sort out the systems."

"The solution sometimes has some false positives on IP addresses, from the web control aspect of the product. This needs to be improved."

"McAfee ePolicy Orchestrator could improve by supporting container microservices, such as Docker and Kubernetes."

"I would like to see McAfee reduce the amount of manual work required."

"There are some issues relating to the automation of reports. That's why I wanted the DLP reports. There are some problems in this area. Sometimes it does not work even though all the configuration words are right. There are also some problems with automatic updates."

"While there are bugs and a few functionality issues, it is just a matter of raising them with the support team. However, support is part of the problem as well. You want everything to be seamless in a perfect world, but the support is spread across different countries. They have Level 1, 2, and 3. Level 1 is most likely in a developing country. They don't provide the best service."

More McAfee ePolicy Orchestrator cons

"There is room for improvement in terms of developer support and documentation."

"We'd like customization to be easier in terms of the UI and using the dashboards."

"Report generation within ServiceNow can take some time."

"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."

"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."

"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."

"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."

"The threat intelligence module needs a better dashboard."

More ServiceNow Security Operations cons

Pricing and Cost Advice

"It is attractively priced. It is a fraction of what we're going to pay for CrowdStrike or SentinelOne, but it only has a fraction of the capabilities as well."

"McAfee ePolicy Orchestrator is a cheaply priced product, meaning it is not expensive since McAfee provides a free version of ePO, which includes phone support as well."

"McAfee ePolicy Orchestrator is not an expensive solution."

"This solution is priced in the mid-range."

"There is a license required to use this solution. If we use the additional components, such as DLP encryption, there is an additional cost. However, it is similar to a separate product altogether. If you want to use that or not, it is optional, but when you use it, it will cost you additional pricing."

"$The price of McAfee ePolicy Orchestrator is expensive, it is approximately $6,000 to $9,000 per license annually."

"On a scale from one to ten, where one is cheap, and ten is expensive, I rate the solution's pricing a three out of ten."

"For large enterprise companies, the price should be alright, but for small businesses, the uptake might be slow because, for these clients, the price doesn't look very attractive."

More McAfee ePolicy Orchestrator pricing and cost advice

"The product is more expensive than other solutions."

"It is an expensive product."

"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."

"Compared to competitor tools, ServiceNow Security Operations is more affordable"

"This product is a good value for the money."

"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."

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Top Industries

By visitors reading reviews

Government

13%

Manufacturing Company

11%

Computer Software Company

11%

Financial Services Firm

10%

Financial Services Firm

20%

Manufacturing Company

10%

Government

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Which is better - Mcafee's MVision ePO or ePolicy Orchestrator?

Our organization ran comparison tests to determine whether Mcafee's MVision ePO or ePolicy Orchestrator network security software was the better fit for us. We decided to go with Mcafee's ePolicy O...

What do you like most about McAfee MVISION ePO?

McAfee ePolicy Orchestrator's performance is good.

What is your experience regarding pricing and costs for McAfee MVISION ePO?

It's an expensive solution.

What do you like most about ServiceNow Security Operations?

The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.

What is your experience regarding pricing and costs for ServiceNow Security Operations?

The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.

What needs improvement with ServiceNow Security Operations?

Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time.

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Product Reports

McAfee ePolicy Orchestrator

Download McAfee ePolicy Orchestrator product report

ServiceNow Security Operations

Download ServiceNow Security Operations product report

Also Known As

McAfee ePO, ePolicy Orchestrator, Intel Security ePolicy Orchestrator, McAfee MVISION ePO

No data available

Overview

McAfee ePolicy Orchestrator (McAfee ePO) is the most advanced, extensible, and scalable centralized security management software in the industry. Unifying security management through an open platform, McAfee ePO makes risk and compliance management simpler and more successful for organizations of all sizes.

McAfee

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.

ServiceNow

Sample Customers

Brelje & Race, Cognizant, Sutherland Global Services, Eagle Rock Energy, Arab National Bank, Bank Central Asia, Kleberg Bank, Leading Mexican Bank, SF Police Credit Union, Macquarie Telecom, Seagate Technology, Blackburn & Darwen Council, California Department of Corrections & Rehabilitation, IRCEP, Major U.S. State Government, State of Alaska, State of Colorado, Cemex, Deutsche Edelstahlwerke

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services

McAfee ePolicy Orchestrator vs. ServiceNow Security Operations