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McAfee ePolicy Orchestrator vs ServiceNow Security Operations comparison

McAfee and ServiceNow are both solutions in the Security Orchestration Automation and Response (SOAR) category. McAfee is ranked #8 with an average rating of 8.3, while ServiceNow is ranked #9 with an average rating of 8.1. McAfee holds a 0.5% mindshare in SOAR, compared to ServiceNow’s 3.8% mindshare. Additionally, 81% of McAfee users are willing to recommend the solution, compared to 94% of ServiceNow users who would recommend it.
McAfee ePolicy Orchestrator
Read 40 McAfee ePolicy Orchestrator reviews
  • 1,064 Views
  • 239 Comparison Views
81% willing to recommend
ServiceNow Security Operations
Read 20 ServiceNow Security Operations reviews
  • 2,370 Views
  • 1,399 Comparison Views
94% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 5, 2024

McAfee ePolicy Orchestrator and ServiceNow Security Operations compete in security management and operations. McAfee ePolicy Orchestrator is favored for pricing and customer support, while ServiceNow Security Operations stands out for its comprehensive features.

Features: McAfee ePolicy Orchestrator offers centralized management of security policies, real-time monitoring, and reporting capabilities. It provides policy auditing, device control, and integration with other security tools for a unified management approach. ServiceNow Security Operations offers a platform with incident response, threat intelligence, and automation. It also allows for vulnerability response management and integrates well with IT service management.

Room for Improvement: McAfee ePolicy Orchestrator could enhance its UI for better user experience, improve integration capabilities, and provide more robust reporting features. ServiceNow Security Operations could benefit from simplifying deployment, reducing initial costs, and enhancing real-time data analysis capabilities.

Ease of Deployment and Customer Service: McAfee ePolicy Orchestrator offers a straightforward deployment with extensive documentation and traditional customer support. ServiceNow Security Operations, though complex to deploy, is scalable and offers robust integration options with proactive customer service.

Pricing and ROI: McAfee ePolicy Orchestrator is more budget-friendly with a low setup cost, ensuring quick ROI. In contrast, ServiceNow Security Operations requires a higher initial investment but offers substantial long-term value with its advanced functionalities.

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To learn more, read our detailed McAfee ePolicy Orchestrator vs. ServiceNow Security Operations Report (Updated: March 2025).
Buyer's Guide
McAfee ePolicy Orchestrator vs. ServiceNow Security Operations
March 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

McAfee ePolicy Orchestrator
Ranking in Security Orchestration Automation and Response (SOAR)
8th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
40
Ranking in other categories
No ranking in other categories
ServiceNow Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
9th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
20
Ranking in other categories
Security Incident Response (2nd), Risk-Based Vulnerability Management (10th)
 

Mindshare comparison

As of March 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of McAfee ePolicy Orchestrator is 0.5%, down from 0.8% compared to the previous year. The mindshare of ServiceNow Security Operations is 3.8%, down from 4.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

DavidJones7 - PeerSpot reviewer
Offers automation alert features with easy integrations and impressive scalability
I would rate the initial setup an eight out of ten. There are a few technical challenges with the deployment, but it can easily solved by an experienced professional but not by a beginner user of the tool. The complete implementation and migration to McAfee ePolicy Orchestrator will take around three months. If someone is using a software platform already with implemented use cases in their environment, it might be difficult to implement the same use cases when the customer is migrating to McAfee ePolicy Orchestrator. The conditions and prior alert settings needs to be accurate when migrating to McAfee ePolicy Orchestrator, otherwise false positive alerts might get generated.
Read full review
KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features of this solution are the antivirus and the DLP."
"The most valuable features of McAfee ePolicy Orchestrator are the easy-to-use console, and lots of reports, such as customized reports and inventory reports. Additionally, overall the centralized management is very good where you can see the compliance levels and inventory."
"The solution's best part is that it is very easy to manage McAfee Agent."
"The policy auditing, policy management, and device auditing are all valuable features. Our customers appreciated the ability to get alerts to system-wide events from a single view."
"The graphical interface of the solution is its most valuable aspect."
"We implemented data transfer protection, which allows transfer in one direction only. Users can copy from the PC to the USB but not from the USB to the PC. That way, if someone is carrying a virus on a USB, it will not be transferred to the PC."
"Technical support is very helpful."
"It is a scalable solution...I rate its scalability a nine out of ten."
More McAfee ePolicy Orchestrator pros
"It has helped optimize security costs by consolidating multiple tools into one platform."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."
"The ease of use is great."
"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."
"It's stable."
"Reduces time to closure and closure metrics for vulnerabilities."
"The solution is available over the cloud and is easy to manage."
More ServiceNow Security Operations pros
 

Cons

"While there are bugs and a few functionality issues, it is just a matter of raising them with the support team. However, support is part of the problem as well. You want everything to be seamless in a perfect world, but the support is spread across different countries. They have Level 1, 2, and 3. Level 1 is most likely in a developing country. They don't provide the best service."
"There should be more insights and completeness into the cyber kill chain, similar to CrowdStrike and SentinelOne. It just seems a little outdated in being 100% signature-based without all of the insights and protections that come with CrowdStrike and SentinelOne. Overall, they've got some catching up to do if they plan to compete in the comprehensive EDR space."
"McAfee ePolicy Orchestrator needs to upgrade the technology; it's like their area function is not quite as good as compared to other market vendors."
"The impact of the agent on the endpoint's performance - the resources it takes. Additionally, the difficulties we experience with inheriting and breaking inheritance on the organization's structure breakdown for policy inheritance and then for rules inheritance. We are actually struggling with this."
"The issues with the integration capabilities of the product, specifically the ones that are deployed on an on-premises model, need to be improved."
"We would like to see more integration with different platforms and extend this to other platforms. We are migrating to the cloud and want to extend it from our on-premises setup to the cloud."
"As for improvements, I think that putting everything on a cloud and one console would be a great idea and would be useful for customers."
"The rollout to cover the online resources, such as SharePoint, One Drive, and Office 365 doesn't seem to have a very clear path."
More McAfee ePolicy Orchestrator cons
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"There is room for improvement in terms of developer support and documentation."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"The initial setup is difficult."
"The dashboard and playbook creation will need to improve"
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
More ServiceNow Security Operations cons
 

Pricing and Cost Advice

"For large enterprise companies, the price should be alright, but for small businesses, the uptake might be slow because, for these clients, the price doesn't look very attractive."
"McAfee tries to package different things into different products, then sell them as different products with different licenses. They just split everything up into multiple things. That's just their sales pitch and how they do it."
"It's an expensive solution"
"On a scale from one to ten, where one is cheap, and ten is expensive, I rate the solution's pricing a three out of ten."
"Compared to other Antivirus products, the cost of this solution is a bit high."
"McAfee ePolicy Orchestrator is not an expensive solution."
"It is attractively priced. It is a fraction of what we're going to pay for CrowdStrike or SentinelOne, but it only has a fraction of the capabilities as well."
"There is a license required to use this solution. If we use the additional components, such as DLP encryption, there is an additional cost. However, it is similar to a separate product altogether. If you want to use that or not, it is optional, but when you use it, it will cost you additional pricing."
More McAfee ePolicy Orchestrator pricing and cost advice
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"It is an expensive product."
"The product is more expensive than other solutions."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"This product is a good value for the money."
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Top Industries

By visitors reading reviews
Government
14%
Computer Software Company
11%
Manufacturing Company
11%
Financial Services Firm
10%
Financial Services Firm
21%
Government
10%
Manufacturing Company
10%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which is better - Mcafee's MVision ePO or ePolicy Orchestrator?
Our organization ran comparison tests to determine whether Mcafee's MVision ePO or ePolicy Orchestrator network security software was the better fit for us. We decided to go with Mcafee's ePolicy O...
See all answers
What do you like most about McAfee ePolicy Orchestrator?
I like the solution's feasibility. McAfee ePolicy Orchestrator is also better and easier to use than other ePOs.
See all answers
What needs improvement with McAfee ePolicy Orchestrator?
The installation process is quite difficult and requires technical support.
See all answers
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
See all answers
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
See all answers
What needs improvement with ServiceNow Security Operations?
Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time.
See all answers
 

Comparisons

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Compared 14% of the time
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Compared 7% of the time
IBM Resilient vs ServiceNow Security Operations Logo
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More ServiceNow Security Operations Competitors
 

Product Reports

Buyer's Guide
McAfee ePolicy Orchestrator
March 2025
McAfee ePolicy Orchestrator reportDownload McAfee ePolicy Orchestrator product report
Buyer's Guide
ServiceNow Security Operations
March 2025
ServiceNow Security Operations reportDownload ServiceNow Security Operations product report
 

Also Known As

McAfee ePO, ePolicy Orchestrator, Intel Security ePolicy Orchestrator, McAfee MVISION ePO
No data available
 

Overview

McAfee ePolicy Orchestrator (McAfee ePO) is the most advanced, extensible, and scalable centralized security management software in the industry. Unifying security management through an open platform, McAfee ePO makes risk and compliance management simpler and more successful for organizations of all sizes.
McAfee

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions. 

ServiceNow
 

Sample Customers

Brelje & Race, Cognizant, Sutherland Global Services, Eagle Rock Energy, Arab National Bank, Bank Central Asia, Kleberg Bank, Leading Mexican Bank, SF Police Credit Union, Macquarie Telecom, Seagate Technology, Blackburn & Darwen Council, California Department of Corrections & Rehabilitation, IRCEP, Major U.S. State Government, State of Alaska, State of Colorado, Cemex, Deutsche Edelstahlwerke
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Buyer's Guide
McAfee ePolicy Orchestrator vs. ServiceNow Security Operations
March 2025
Free Report: McAfee ePolicy Orchestrator vs. ServiceNow Security Operations
Find out what your peers are saying about McAfee ePolicy Orchestrator vs. ServiceNow Security Operations and other solutions. Updated: March 2025.
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See our McAfee ePolicy Orchestrator vs. ServiceNow Security Operations report.

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