We have many use cases for this solution but the feature I have found most valuable is the IT Portfolio Management module. This has helped in my duty to ensure the gathering of artifacts and repositories for analysis for my clients. We also make use of the Business Process Analysis feature.
This is a good product with many features and this can make it easy to get lost in what to use. A more friendly user manual would be good.
It would be great if this solution could integrate with other tools such as ITSM (ServiceNow) or CMDB.
I have used this solution for five years.
This is a stable solution.
I have clients with 2 users and clients with more than 25 users and find it is a scalable solution. This does depend on how you use the solution. HOPEX is a suitable solution for larger scale use but you will need to pay per license. Using HOPEX, you can have an unlimited amount of users.
My team act as the HOPEX local technical support in the national region and we often help from the principal support team. This support team is helpful and responsive.
The setup was straightforward to deliver the use cases of enterprise architecture.
This solution is reasonably priced but would be more competitive at a slightly lower price.
I would suggest that any prospective user understands exactly what their use case for this solution would be before implementation.
I would rate it an eight out of ten.
