Service and Support
Meraki Location Analytics excels in technical support, earning praise for their helpfulness and responsiveness. Users express satisfaction with the attention received. While some note that pre-implementation support for partners could improve, they prefer Meraki over Cisco TAC, appreciating faster response times compared to others like Cambium. Management teams handle issue resolution effectively, contributing to positive perceptions.
Deployment
Users found Meraki Location Analytics's initial setup straightforward and easy. Installation involves some on-site equipment, but gateways are cloud-based. Deploying and updating are simple, with vendors managing maintenance and scheduling updates. Building maps aid the process, making setup seamless, rated eight out of ten in terms of ease. Initial steps are user-friendly, minimizing downtime through device-by-device updates. The experience is characterized by its ease and minimal complexity.
Scalability
Meraki Location Analytics efficiently supports expansion for various customer sizes, ensuring seamless connectivity across multiple devices. Users appreciate its ability to handle increasing numbers of connected devices, including iPhones, tablets, and laptops. It optimizes capacity relative to coverage, offering enhanced connectivity even in areas with weak signals. Numerous users express satisfaction with its impressive scalability, noting that expanding to cover additional buildings is effortless.
Stability
Meraki Location Analytics demonstrates excellent stability with regular updates and an absence of bugs or glitches, ensuring it doesn't crash or freeze. Users find it highly reliable with strong performance, reporting no downtime. Many rate its stability a ten out of ten.