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Works at Hometrack
User
Provides comprehensive security and proactive threat management with central visibility, though customer support can be slow
Pros and Cons
  • "One of the most valuable features of Microsoft Defender XDR is its ability to provide preemptive reports regarding excessive privileged access."

    What is our primary use case?

    Microsoft Defender XDR is our primary solution for security. We have a number of use cases across different environments, allowing us to secure all our use cases comprehensively.

    What is most valuable?

    One of the most valuable features of Microsoft Defender XDR is its ability to provide preemptive reports regarding excessive privileged access. This allows us to secure our systems in advance and proactively improve security, rather than waiting for incidents to occur. Additionally, it ensures that we are fully compliant before any audits are conducted, which has potentially saved our reputation. Furthermore, its integration across different environments allows central visibility for different workloads.

    What needs improvement?

    There is nothing I can think of at the moment that needs improvement. I am a contractor and finishing up soon, so I haven't encountered any issues requiring enhancements.

    For how long have I used the solution?

    I have been working with Microsoft Defender XDR for a few years now, about one and a half to two years.
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    Microsoft Defender XDR
    March 2025
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    What was my experience with deployment of the solution?

    I was involved in the deployment, and it was very easy to set up and configure. I did not encounter any problem—it took half a day to a full day at most.

    What do I think about the stability of the solution?

    There are no complaints regarding the stability of the solution. It seems to do the job well.

    How are customer service and support?

    The customer service is good, and they supported us well. Although it took some time, we got the required support in the end.

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    The initial setup was straightforward, and I did not have any issues with it.

    What about the implementation team?

    We used Teams for the deployment, but I could be wrong on that.

    What other advice do I have?

    Overall, I would rate Microsoft Defender XDR a seven out of ten. It is a useful tool and not necessarily the best solution I've seen, but it is good and I wouldn't object to using it.

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Buyer's Guide
    Download our free Microsoft Defender XDR Report and get advice and tips from experienced pros sharing their opinions.
    Updated: March 2025
    Buyer's Guide
    Download our free Microsoft Defender XDR Report and get advice and tips from experienced pros sharing their opinions.